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- Certinia PS Cloud
- Autotask-vs-Certinia PS Cloud
Compare Autotask and Certinia PS Cloud 
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Mid-Market (51.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(411)4.2 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AutotaskCertinia PS Cloud
Star Rating
(697)4.3 out of 5
Market Segments
Mid-Market (51.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Certinia PS CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Certinia PS Cloud excels in Customer Profiles with a score of 9.4, highlighting its ability to provide detailed insights into customer interactions, while Autotask PSA, with a score of 8.2, is noted for being less comprehensive in this area.
- Reviewers mention that Certinia's Project Planning feature scores 8.7, making it a strong choice for users needing robust project management tools, whereas Autotask PSA's score of 7.2 indicates it may lack some advanced functionalities that users desire.
- G2 users highlight Certinia's superior Invoice Customization capabilities, scoring 8.7, which allows for tailored invoicing solutions, while Autotask PSA's score of 7.5 suggests it may not meet all customization needs effectively.
- Users on G2 report that Certinia PS Cloud's Customer Health Scores feature, rated at 8.9, provides valuable metrics for assessing customer satisfaction, whereas Autotask PSA's offerings in this area are perceived as less insightful, with a score of 8.0.
- Reviewers say that Certinia's Workflow Capability is rated at 9.3, indicating a highly flexible and user-friendly experience, while Autotask PSA's score of 8.3 suggests it may not offer the same level of adaptability in workflows.
- Users report that Certinia PS Cloud's Data Security features are rated at 9.2, which is a significant advantage for organizations prioritizing data protection, compared to Autotask PSA's score of 8.7, which, while still good, may not provide the same level of assurance.
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Pricing
Entry-Level Pricing
Autotask
No pricing availableCertinia PS Cloud
No pricing availableFree Trial
Autotask
No trial information availableCertinia PS Cloud
No trial information availableRatings
Meets Requirements
8.5
356
8.3
569
Ease of Use
7.9
376
7.9
568
Ease of Setup
7.5
275
6.8
357
Ease of Admin
7.8
201
7.2
370
Quality of Support
8.1
330
8.1
524
Has the product been a good partner in doing business?
8.4
192
8.4
368
Product Direction (% positive)
8.4
354
8.7
552
Features by Category
Tasks
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Projects
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
9.4
8
Not enough data
8.6
6
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.9
6
Predictions
Not enough data
6.9
6
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
6.9
6
Platform
Not enough data
8.5
12
Not enough data
7.5
10
Not enough data
9.0
10
Not enough data
9.3
9
Not enough data
8.8
11
Not enough data
8.8
12
Not enough data
8.3
10
Not enough data
9.2
10
Not enough data
8.0
10
Not enough data
8.3
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
8.1
140
Not enough data
8.0
142
Not enough data
8.2
144
Not enough data
Service Desk
9.1
147
Not enough data
8.5
144
Not enough data
8.4
144
Not enough data
Management
8.1
142
Not enough data
8.3
143
Not enough data
8.4
141
Not enough data
8.0
139
Not enough data
7.6
138
Not enough data
Functionality
9.2
142
Not enough data
8.4
139
Not enough data
8.6
142
Not enough data
8.5
141
Not enough data
Planning
Not enough data
8.3
42
Not enough data
7.9
45
Not enough data
8.1
47
Optimization
Not enough data
7.9
37
Not enough data
7.8
42
Not enough data
7.6
24
Accounting
Not enough data
8.5
16
Not enough data
8.2
16
Not enough data
8.4
16
Not enough data
7.8
17
Not enough data
8.8
15
Not enough data
8.4
18
Not enough data
8.7
18
Not enough data
8.5
19
Not enough data
8.7
14
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
11
Not enough data
8.5
14
Not enough data
8.1
15
Not enough data
8.3
12
Not enough data
8.3
12
Not enough data
8.5
14
Not enough data
8.8
12
Back Office
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.7
9
Not enough data
8.8
12
Not enough data
8.8
15
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
8.6
14
Not enough data
8.5
12
Not enough data
8.7
14
Not enough data
8.1
12
Not enough data
8.8
11
Not enough data
8.9
17
Not enough data
9.0
8
Front Office
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
8.3
12
Not enough data
9.2
16
Not enough data
8.6
11
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.6
11
Not enough data
8.3
9
Not enough data
9.0
7
Not enough data
8.8
10
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
8.7
9
Integration
Not enough data
8.7
9
Not enough data
8.8
14
Not enough data
9.2
12
Logistics
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
8.9
6
Platform
Not enough data
8.7
15
Not enough data
8.6
11
Not enough data
8.6
12
Not enough data
9.0
14
Not enough data
9.2
16
Not enough data
9.1
16
Production
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
8.8
7
Not enough data
9.3
5
Not enough data
9.2
11
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Reporting & Analytics
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
8.9
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Management
8.2
129
|
Verified
8.5
94
|
Verified
7.4
126
|
Verified
8.2
97
|
Verified
6.6
125
|
Verified
7.6
73
|
Verified
7.4
129
|
Verified
8.0
75
|
Verified
Project Management
7.1
128
8.7
142
|
Verified
7.2
126
|
Verified
8.8
149
|
Verified
7.6
124
|
Verified
8.7
145
|
Verified
7.8
126
|
Verified
8.6
154
|
Verified
Accounting
7.4
125
8.1
107
|
Verified
7.5
123
|
Verified
8.4
84
|
Verified
6.6
119
8.4
71
7.0
122
8.6
103
|
Verified
6.7
120
|
Verified
8.5
119
|
Verified
Portfolio Management
7.0
120
8.2
75
7.0
119
8.2
74
|
Verified
7.0
117
8.0
91
6.9
117
8.2
67
|
Verified
Analytics
6.8
121
|
Verified
8.2
118
|
Verified
7.5
124
|
Verified
8.5
147
|
Verified
7.6
120
|
Verified
8.4
113
|
Verified
Administration
7.9
127
|
Verified
8.2
109
|
Verified
8.2
124
|
Verified
8.4
131
|
Verified
8.1
124
|
Verified
8.2
122
|
Verified
Platform
8.3
124
|
Verified
8.2
107
|
Verified
7.5
115
|
Verified
8.3
85
|
Verified
8.7
127
|
Verified
8.6
136
|
Verified
6.6
119
|
Verified
7.7
84
|
Verified
5.0
118
|
Verified
7.4
62
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Incident Management
8.2
184
Not enough data
8.5
183
Not enough data
8.4
183
Not enough data
7.1
179
Not enough data
7.4
180
Not enough data
Reporting
8.7
183
Not enough data
8.9
183
Not enough data
7.4
179
Not enough data
Access & Usability
6.0
180
Not enough data
7.9
179
Not enough data
7.3
175
Not enough data
7.6
173
Not enough data
Categories
Categories
Shared Categories
Autotask and Certinia PS Cloud are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Certinia PS Cloud is categorized as Resource Management, ERP Systems, Customer Success, and Project Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Certinia PS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
15.2%
Computer Software
7.2%
Computer Networking
3.7%
Telecommunications
2.5%
Other
19.0%
Information Technology and Services
31.7%
Computer Software
26.8%
Management Consulting
6.4%
Financial Services
3.6%
Hospital & Health Care
3.1%
Other
28.4%
Most Helpful Reviews
Autotask
Most Helpful Favorable Review
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Most Helpful Critical Review
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Certinia PS Cloud
Most Helpful Favorable Review
Kaede H.
Verified User in Marketing and Advertising
How hard their team works to constantly improve the product and implement feature requests.
Most Helpful Critical Review
Mike S.
Verified User in Computer Software
It really intended for the Agile methodology. So if you're projects aren't Agile, you'll have to do a lot of adapting. They currently don't have a clean way to do resource management and project staffing. You have to bounce around a bunch to accomplish...
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Kaede H.
Verified User in Marketing and Advertising
How hard their team works to constantly improve the product and implement feature requests.
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Mike S.
Verified User in Computer Software
It really intended for the Agile methodology. So if you're projects aren't Agile, you'll have to do a lot of adapting. They currently don't have a clean way to do resource management and project staffing. You have to bounce around a bunch to accomplish...
Alternatives
Discussions
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