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- Autotask PSA
- Rev.io PSA formerly Tigerpaw One
- Autotask PSA-vs-Rev.io PSA formerly Tigerpaw One
Compare Autotask Professional Services Automation (PSA) and Rev.io PSA formerly Tigerpaw One 
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Small-Business (76.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask Professional Services Automation (PSA)
Star Rating
(410)4.2 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Autotask Professional Services Automation (PSA)Rev.io PSA formerly Tigerpaw One
Star Rating
(39)3.3 out of 5
Market Segments
Small-Business (76.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Rev.io PSA formerly Tigerpaw OneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask PSA excels in its Ticketing System, achieving a high score of 9.2, which reviewers say provides a seamless experience for managing customer inquiries and issues. In contrast, Rev.io PSA's ticketing features are less robust, leading to a score of 8.5, with users mentioning that the system can be cumbersome at times.
- Reviewers mention that Autotask PSA's Reporting & Analytics capabilities are superior, scoring 8.7 for its dashboards and forecasting tools. Users on G2 appreciate the depth of insights available, while Rev.io PSA, with a score of 7.5, is noted for lacking some advanced reporting features that users find essential for decision-making.
- Users say that Autotask PSA's Ease of Use is a significant advantage, with a score of 7.9, making it more user-friendly for teams. In contrast, Rev.io PSA's score of 6.3 indicates that users often struggle with navigation and overall usability, leading to a steeper learning curve.
- Reviewers mention that Autotask PSA shines in Quality of Support, scoring 8.1, with many users praising the responsiveness and helpfulness of the support team. Conversely, Rev.io PSA's support quality, rated at 7.0, has received feedback indicating that response times can be slower, which can hinder user experience.
- G2 users highlight Autotask PSA's strong Project Management features, particularly in Task Prioritization and Resource Management, scoring 7.8 and 7.6 respectively. Users report that these tools help streamline workflows effectively. In comparison, Rev.io PSA's project management capabilities are seen as less comprehensive, with users noting limitations in task tracking and resource allocation.
- Users on G2 report that Autotask PSA's Customization options are extensive, allowing for tailored workflows and user experiences, which is reflected in its high scores. In contrast, Rev.io PSA's customization features are perceived as limited, with users mentioning that they often wish for more flexibility to adapt the software to their specific needs.
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Pricing
Entry-Level Pricing
Autotask Professional Services Automation (PSA)
No pricing availableRev.io PSA formerly Tigerpaw One
No pricing availableFree Trial
Autotask Professional Services Automation (PSA)
No trial information availableRev.io PSA formerly Tigerpaw One
No trial information availableRatings
Meets Requirements
8.5
356
7.2
36
Ease of Use
7.9
376
6.3
36
Ease of Setup
7.5
275
5.6
15
Ease of Admin
7.8
201
6.9
15
Quality of Support
8.1
330
7.0
35
Has the product been a good partner in doing business?
8.4
192
7.3
14
Product Direction (% positive)
8.4
354
5.1
36
Features by Category
Sales Force Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile & Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.1
140
Not enough data
8.0
142
Not enough data
8.2
144
Not enough data
Service Desk
9.1
147
Not enough data
8.5
144
Not enough data
8.4
144
Not enough data
Management
8.1
142
Not enough data
8.3
143
Not enough data
8.4
141
Not enough data
8.0
139
Not enough data
7.6
138
Not enough data
Functionality
9.2
142
Not enough data
8.4
139
Not enough data
8.6
142
Not enough data
8.5
141
Not enough data
Customer Management
8.2
129
|
Verified
Not enough data
7.4
126
|
Verified
Not enough data
6.6
125
|
Verified
Not enough data
7.4
129
|
Verified
Not enough data
Project Management
7.1
128
Not enough data
7.2
126
|
Verified
Not enough data
7.6
124
|
Verified
Not enough data
7.8
126
|
Verified
Not enough data
Accounting
7.4
125
Not enough data
7.5
123
|
Verified
Not enough data
6.6
119
Not enough data
7.0
122
Not enough data
6.7
120
|
Verified
Not enough data
Portfolio Management
7.0
120
Not enough data
7.0
119
Not enough data
7.0
117
Not enough data
6.9
117
Not enough data
Analytics
6.8
121
|
Verified
Not enough data
7.5
124
|
Verified
Not enough data
7.6
120
|
Verified
Not enough data
Administration
7.9
127
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.1
124
|
Verified
Not enough data
Platform
8.3
124
|
Verified
Not enough data
7.5
115
|
Verified
Not enough data
8.7
127
|
Verified
Not enough data
6.6
119
|
Verified
Not enough data
5.0
118
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workload
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication & Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
184
Not enough data
8.5
183
Not enough data
8.4
183
Not enough data
7.1
179
Not enough data
7.4
180
Not enough data
Reporting
8.7
183
Not enough data
8.9
183
Not enough data
7.4
179
Not enough data
Access & Usability
6.0
180
Not enough data
7.9
179
Not enough data
7.3
175
Not enough data
7.6
173
Not enough data
Categories
Categories
Shared Categories
Autotask Professional Services Automation (PSA) and Rev.io PSA formerly Tigerpaw One are categorized as Professional Services Automation
Unique Categories
Autotask Professional Services Automation (PSA) is categorized as IT Service Management (ITSM) Tools and Service Desk
Rev.io PSA formerly Tigerpaw One is categorized as Help Desk, CRM, Work Management, and Online Form Builder
Reviews
Reviewers' Company Size
Autotask Professional Services Automation (PSA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rev.io PSA formerly Tigerpaw One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
15.2%
Computer Software
7.2%
Computer Networking
3.7%
Telecommunications
2.5%
Other
19.0%
Telecommunications
41.0%
Information Technology and Services
25.6%
Construction
5.1%
Computer Software
5.1%
Security and Investigations
2.6%
Other
20.5%
Most Helpful Reviews
Autotask Professional Services Automation (PSA)
Most Helpful Favorable Review
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Most Helpful Critical Review
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Rev.io PSA formerly Tigerpaw One
Most Helpful Favorable Review
Verified User in Computer Software
Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very...
Most Helpful Critical Review
Anna H.
Verified User in Information Technology and Services
It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever.
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Verified User in Computer Software
Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very...
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Anna H.
Verified User in Information Technology and Services
It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever.
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
1 comment
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask Professional Services Automation (PSA) has no more discussions with answers
Rev.io PSA formerly Tigerpaw One has no discussions with answers
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