Compare Autotask Professional Services Automation (PSA) and Kaseya BMS 
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Small-Business (75.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask Professional Services Automation (PSA)
Star Rating
(410)4.2 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Autotask Professional Services Automation (PSA)Kaseya BMS
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its ticketing system, achieving a score of 9.2, while Kaseya BMS closely follows with a score of 9.3. Reviewers mention that the ticket prioritization feature in Autotask is particularly effective, allowing for efficient management of urgent issues.
- Reviewers mention that Kaseya BMS shines in its administration console, scoring 9.2 compared to Autotask's 8.4. Users on G2 appreciate the intuitive layout and ease of navigation in Kaseya's console, which simplifies administrative tasks.
- Users say that Autotask's reporting capabilities, particularly in dashboards and time tracking, are highly rated at 8.7 and 8.9 respectively. In contrast, Kaseya BMS's reporting features are perceived as less robust, with a score of 7.1, leading some users to feel that they lack depth in analytics.
- G2 users report that Autotask's quality of support is rated at 8.1, which is higher than Kaseya BMS's 7.8. Reviewers mention that Autotask's support team is responsive and knowledgeable, making it a reliable partner for businesses.
- Users on G2 highlight that Kaseya BMS offers superior ease of setup with a score of 8.2, compared to Autotask's 7.5. Reviewers mention that Kaseya's onboarding process is streamlined, making it easier for new users to get started quickly.
- Reviewers mention that Autotask's asset management feature scores 8.0, while Kaseya BMS scores slightly higher at 8.5. Users report that Kaseya's asset management tools provide more comprehensive tracking and reporting options, which are crucial for effective resource management.
Featured Products
Sponsored
Ravetree
(23)
Service Desk
Visit Website
Sponsored
Serviceaide ChangeGear
(98)
Service Desk
Visit Website
Sponsored
Bonsai
(100)
Service Desk
Visit Website
Pricing
Entry-Level Pricing
Autotask Professional Services Automation (PSA)
No pricing availableKaseya BMS
No pricing availableFree Trial
Autotask Professional Services Automation (PSA)
No trial information availableKaseya BMS
No trial information availableRatings
Meets Requirements
8.5
356
8.6
23
Ease of Use
7.9
376
8.5
25
Ease of Setup
7.5
275
8.2
20
Ease of Admin
7.8
201
8.6
19
Quality of Support
8.1
330
7.8
24
Has the product been a good partner in doing business?
8.4
192
8.0
19
Product Direction (% positive)
8.4
354
7.3
22
Features by Category
Administration
8.1
140
7.8
9
|
Verified
8.0
142
7.7
8
|
Verified
8.2
144
7.1
8
|
Verified
Service Desk
9.1
147
9.3
9
|
Verified
8.5
144
8.7
9
|
Verified
8.4
144
9.1
9
|
Verified
Management
8.1
142
7.1
8
|
Verified
8.3
143
9.2
8
|
Verified
8.4
141
9.0
8
|
Verified
8.0
139
8.5
9
|
Verified
7.6
138
7.7
8
Functionality
9.2
142
9.3
7
|
Verified
8.4
139
8.1
8
8.6
142
8.1
8
|
Verified
8.5
141
8.6
7
|
Verified
Customer Management
8.2
129
|
Verified
Not enough data
7.4
126
|
Verified
Not enough data
6.6
125
|
Verified
Not enough data
7.4
129
|
Verified
Not enough data
Project Management
7.1
128
Not enough data
7.2
126
|
Verified
Not enough data
7.6
124
|
Verified
Not enough data
7.8
126
|
Verified
Not enough data
Accounting
7.4
125
Not enough data
7.5
123
|
Verified
Not enough data
6.6
119
Not enough data
7.0
122
Not enough data
6.7
120
|
Verified
Not enough data
Portfolio Management
7.0
120
Not enough data
7.0
119
Not enough data
7.0
117
Not enough data
6.9
117
Not enough data
Analytics
6.8
121
|
Verified
Not enough data
7.5
124
|
Verified
Not enough data
7.6
120
|
Verified
Not enough data
Administration
7.9
127
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.1
124
|
Verified
Not enough data
Platform
8.3
124
|
Verified
Not enough data
7.5
115
|
Verified
Not enough data
8.7
127
|
Verified
Not enough data
6.6
119
|
Verified
Not enough data
5.0
118
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Incident Management
8.2
184
Not enough data
8.5
183
Not enough data
8.4
183
Not enough data
7.1
179
Not enough data
7.4
180
Not enough data
Reporting
8.7
183
Not enough data
8.9
183
Not enough data
7.4
179
Not enough data
Access & Usability
6.0
180
Not enough data
7.9
179
Not enough data
7.3
175
Not enough data
7.6
173
Not enough data
Categories
Categories
Shared Categories
Autotask Professional Services Automation (PSA) and Kaseya BMS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Autotask Professional Services Automation (PSA) is categorized as Professional Services Automation and Service Desk
Kaseya BMS has no unique categories
Reviews
Reviewers' Company Size
Autotask Professional Services Automation (PSA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
15.2%
Computer Software
7.2%
Computer Networking
3.7%
Telecommunications
2.5%
Other
19.0%
Information Technology and Services
62.2%
Computer & Network Security
10.8%
Farming
8.1%
Computer Networking
8.1%
Security and Investigations
2.7%
Other
8.1%
Most Helpful Reviews
Autotask Professional Services Automation (PSA)
Most Helpful Favorable Review
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Most Helpful Critical Review
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Kaseya BMS
Most Helpful Favorable Review
Verified User in Information Technology and Services
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.
Most Helpful Critical Review
Verified User in Information Technology and Services
Performance, user interface, response time
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Verified User in Information Technology and Services
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Verified User in Information Technology and Services
Performance, user interface, response time
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
1 comment
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask Professional Services Automation (PSA) has no more discussions with answers
What is Kaseya Business Management Solution (BMS)?
1 comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
