Compare Autotask Professional Services Automation (PSA) and HaloPSA 
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $35.00
Autotask Professional Services Automation (PSA)
Star Rating
(410)4.2 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Autotask Professional Services Automation (PSA)HaloPSA
Star Rating
(27)4.8 out of 5
Market Segments
Small-Business (96.3% of reviews)
Entry-Level Pricing
Starting at $35.00
Learn more about HaloPSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) has a solid ticketing system with a score of 9.2, but HaloPSA excels with a perfect score of 10.0, indicating a more robust and user-friendly experience for managing tickets.
- Reviewers mention that HaloPSA's quality of support is exceptional, scoring 9.6, while Autotask PSA's support is rated at 8.1, suggesting that users may find more responsive and helpful assistance with HaloPSA.
- G2 users highlight that HaloPSA offers superior reporting capabilities, with a score of 9.1 compared to Autotask PSA's 8.2, making it easier for users to generate insightful analytics and dashboards for their projects.
- Users on G2 report that the ease of use for HaloPSA is significantly higher at 8.8, while Autotask PSA scores 7.9, indicating that HaloPSA may provide a more intuitive interface for everyday tasks.
- Reviewers say that HaloPSA's client portal is highly rated at 8.9, compared to Autotask PSA's 7.4, suggesting that clients may have a better experience accessing information and services through HaloPSA.
- Users report that Autotask PSA's change management feature scores 8.1, while HaloPSA's is rated at 8.7, indicating that users may find HaloPSA more effective in managing changes within their projects.
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Pricing
Entry-Level Pricing
Autotask Professional Services Automation (PSA)
No pricing availableHaloPSA
All-inclusive PSA software
Starting at $35.00
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
Autotask Professional Services Automation (PSA)
No trial information availableHaloPSA
Free Trial is available
Ratings
Meets Requirements
8.5
356
9.2
24
Ease of Use
7.9
376
8.9
24
Ease of Setup
7.5
275
7.8
20
Ease of Admin
7.8
201
8.3
20
Quality of Support
8.1
330
9.6
23
Has the product been a good partner in doing business?
8.4
192
9.5
19
Product Direction (% positive)
8.4
354
10.0
23
Features by Category
Administration
8.1
140
Not enough data
8.0
142
Not enough data
8.2
144
Not enough data
Service Desk
9.1
147
Not enough data
8.5
144
Not enough data
8.4
144
Not enough data
Management
8.1
142
Not enough data
8.3
143
Not enough data
8.4
141
Not enough data
8.0
139
Not enough data
7.6
138
Not enough data
Functionality
9.2
142
Not enough data
8.4
139
Not enough data
8.6
142
Not enough data
8.5
141
Not enough data
Customer Management
8.2
129
|
Verified
9.5
7
7.4
126
|
Verified
8.6
6
6.6
125
|
Verified
Not enough data
7.4
129
|
Verified
9.0
7
Project Management
7.1
128
7.8
6
7.2
126
|
Verified
7.8
6
7.6
124
|
Verified
7.5
6
7.8
126
|
Verified
8.3
6
Accounting
7.4
125
Not enough data
7.5
123
|
Verified
8.3
6
6.6
119
7.7
5
7.0
122
7.3
5
6.7
120
|
Verified
9.0
5
Portfolio Management
7.0
120
Not enough data
7.0
119
Not enough data
7.0
117
Not enough data
6.9
117
Not enough data
Analytics
6.8
121
|
Verified
Not enough data
7.5
124
|
Verified
8.1
8
7.6
120
|
Verified
9.3
5
Administration
7.9
127
|
Verified
9.3
7
8.2
124
|
Verified
9.0
7
8.1
124
|
Verified
8.8
7
Platform
8.3
124
|
Verified
9.3
5
7.5
115
|
Verified
9.3
5
8.7
127
|
Verified
9.4
8
6.6
119
|
Verified
7.0
5
5.0
118
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Incident Management
8.2
184
Not enough data
8.5
183
Not enough data
8.4
183
Not enough data
7.1
179
Not enough data
7.4
180
Not enough data
Reporting
8.7
183
Not enough data
8.9
183
Not enough data
7.4
179
Not enough data
Access & Usability
6.0
180
Not enough data
7.9
179
Not enough data
7.3
175
Not enough data
7.6
173
Not enough data
Categories
Categories
Shared Categories
Autotask Professional Services Automation (PSA) and HaloPSA are categorized as Professional Services Automation
Unique Categories
Autotask Professional Services Automation (PSA) is categorized as IT Service Management (ITSM) Tools and Service Desk
HaloPSA has no unique categories
Reviews
Reviewers' Company Size
Autotask Professional Services Automation (PSA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
15.2%
Computer Software
7.2%
Computer Networking
3.7%
Telecommunications
2.5%
Other
19.0%
Information Technology and Services
63.0%
Computer & Network Security
25.9%
Telecommunications
3.7%
Primary/Secondary Education
3.7%
Computer Software
3.7%
Other
0.0%
Most Helpful Reviews
Autotask Professional Services Automation (PSA)
Most Helpful Favorable Review
Verified User in Information Technology and Services
The integration of Autotask with Outlook, QuickBooks, AEM (Autotask Endpoint Management) and more make the system very easy to use. Also, it's easy to keep an eye on all of our tickets in the call queue - when they expire, we are alerted so that we know to...
Most Helpful Critical Review
Derek H.
Verified User in Wholesale
My number one complaint would be performance. Having used Autotask on supported versions of Internet Explorer and Firefox, I find that it suffers greatly whenever moderate to large quantities of data are queried. Any Project Schedule of size will cause the...
HaloPSA
Most Helpful Favorable Review
yannis B.
Verified User in Computer & Network Security
Outil très facile à modifier, avec une bonne gestion de suivis, commerce et technique.
Most Helpful Critical Review
Verified User in Information Technology and Services
The integration of Autotask with Outlook, QuickBooks, AEM (Autotask Endpoint Management) and more make the system very easy to use. Also, it's easy to keep an eye on all of our tickets in the call queue - when they expire, we are alerted so that we know to...
yannis B.
Verified User in Computer & Network Security
Outil très facile à modifier, avec une bonne gestion de suivis, commerce et technique.
Derek H.
Verified User in Wholesale
My number one complaint would be performance. Having used Autotask on supported versions of Internet Explorer and Firefox, I find that it suffers greatly whenever moderate to large quantities of data are queried. Any Project Schedule of size will cause the...
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
1 comment
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask Professional Services Automation (PSA) has no more discussions with answers
HaloPSA has no discussions with answers
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