Top Rated HaloPSA Alternatives
27 HaloPSA Reviews
Overall Review Sentiment for HaloPSA
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Outil très facile à modifier, avec une bonne gestion de suivis, commerce et technique. Review collected by and hosted on G2.com.
Parfois les variables ne sont pas accessibles facilement lors de la programmation Review collected by and hosted on G2.com.
Control of the system, flexibility, constantly evolving with the times, support is good, documentation updated regularly, fantastic community. Review collected by and hosted on G2.com.
The timesheets module is pretty poor, hopefully gets updated. Review collected by and hosted on G2.com.
Lots to configure, easy to implement.
Integrates with everything.
Streamlines our entire workflow, as a daily driver this works.
Strong documentation for initial configuration and best use case scenarios.
Everything is unlocked out of the box no need to buy addons to integrate fully with Quickbooks/Xero
Our account manager and onboarding contacts are always quick to reply and push along a request.
Shout out to Tim Lippa for going the extra mile for making the whole experience a great one. Review collected by and hosted on G2.com.
Lots to configure.
Integrates with everything.
I find myself scouring for obscure integrations just to see how it integrates.
The ability to boil a smart kettle depending on agent calendar is a dangerous beast. Review collected by and hosted on G2.com.
We are an MSP of 5 agents supporting around 40 customers ranging in size from 10 - to 150 users. We initially looked to switch ticketing systems to address clients' compliance needs but didn't realize how impactful the change would be for us as agents and our business's day-to-day management and growth potential.
We moved to Halo from N-Able's MSP-Manager solution. We tested what felt like every available ITIL-aligned solution on the market. Most were targeted at SMBs and enterprises and not MSPs supporting multi-tenant environments or with complex billing requirements. While many larger platforms support the ITIL foundations around self-service, change management, incident management, escalation, etc., few systems I've seen have an ethos of continuous improvement, like Halo. They release updates at a weekly clip, and these are not just minor tweaks but full-fledged feature add-ons, integrations, etc. This has spilled over into our team, and we feel empowered to approach our work with this same mindset.
Halo is a very customizable ITSM sandbox. Almost everything within the system can be tweaked, changed, or modified to match your needs. Don't like what something is named? Change it. Want to automate a process? Create it.
The action and information-oriented workflows make it easy for agents to work any ticket for any customer. Halo also meets us where our customers are. Many of the ITIL functions of other systems are not friendly to small SMBs who may want to track Change Requests or Major Incidents but don't require a massive series of documentation or approval sequences. Halo allows us to tweak these workflows and outcomes at a customer level and ensures a "just right" experience.
The day-to-day ticketing experience pulls all of these customizations into a central hub of information, creating actionable insights for your agents as they solve customer issues. I'm not sure enjoyable or fun would ever be the right word to describe work, but using Halo is never frustrating, and it feels like everyone on our team's quality of work has improved simply because of how the system functions. We've also seen our active queue decrease by about 30% because we can easily assign, track, and close tickets.
Halo's support and professional services team understands the product and your needs as a business and will work with you to guarantee the configuration meets your expectations.
Our customer's comments from day one have all been highly positive. We see that the system enables a level of collaborative support that we previously didn't have nor realized we needed to improve. This is especially important as we follow the industry trend and have more and more co-managed customers, where our coordination with their in-house IT is key to the relationship's success.
My original review called out issues with the ticket timer. Halo worked with us to address the issue.
We are very happy with this product and its impact on our business. Review collected by and hosted on G2.com.
The high level of customization also means you should expect a longer onboarding process than with competing products.
While they've improved their documentation, no master user manual breaks down every small check box or option and its outcome. A full-time person dedicated to documentation would be a significant win for Halo and customers! Expect to work with the onboarding team to gain this understanding and tweak the system where you need it to be. Review collected by and hosted on G2.com.
The amount of customisation that can be had with HaloPSA is unreal, however the deeper the rabbithole and longer it takes. Review collected by and hosted on G2.com.
Documentation hasnt kept pace with their develiopment and us such alot fo the docs are outdated. Review collected by and hosted on G2.com.
Great support from the Halo team, meaning queries are generally replied to ver quickly. In some instances, the software hasn't quite done what we required, however the Halo support team have been able to make suggestions or modifications to make this work to suit our needs.
Software is quite customisable Review collected by and hosted on G2.com.
The Halo knowledge base is quite limited, with only the basics from within Halo itself covered. However, the support team are happy to fill in the gaps via email or telephone. There was some confusion during initial sales, and some features we required were unavailable once we went live, however the developers were able to make modifications so our required functionality was available after a few emails. Review collected by and hosted on G2.com.
You can make the platform whatever fits your organization best! We plan to completely roll it out in Oct! Review collected by and hosted on G2.com.
There are so many options that sometimes it is hard to create things to be what you want within your organization. Review collected by and hosted on G2.com.
We have gone through several different tickets solutions for our MSP business as they are extremely rigid and can't be customised. With Halo, it can be customised to do everything you need it to do. The possibilities are endless as the support team are fantastic and they will implement what ever you need.
We couldn't live without Dashboards and we now have 3 large screens in the office displaying data on tickets, deliveries and now projects. Stop wasting your time on other solutions. Review collected by and hosted on G2.com.
Some functionality still only available on the legacy Windows program but with every new update more and more is coming across. We are just waiting for Xero integration to be moved across and then we will not use the Windows app. Review collected by and hosted on G2.com.
