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Compare Assembled Workforce Management and Calabrio ONE 
At a Glance
Market Segments
Mid-Market (59.5% of reviews)
Mid-Market (54.1% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled Workforce Management
Star Rating
(113)4.7 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansCalabrio ONE
Star Rating
(322)4.5 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in its Agent Availability feature, scoring 9.1, which allows for better management of agent schedules compared to Assembled's score of 8.8. Reviewers mention that this leads to improved customer service responsiveness.
- Reviewers mention that Assembled shines in Ease of Setup with a score of 9.4, significantly higher than Calabrio ONE's 8.6. Users on G2 appreciate the straightforward onboarding process, making it easier for teams to get started quickly.
- G2 users highlight the superior Quality of Support in Assembled, which scored 9.6 compared to Calabrio ONE's 9.1. Reviewers say that Assembled's support team is more responsive and helpful, enhancing the overall user experience.
- Users report that Calabrio ONE's Mobile Access feature is less effective, scoring 8.4, while Assembled struggles significantly with a score of 6.7. Reviewers mention that this limitation affects remote work capabilities for agents.
- Reviewers mention that both products perform well in Shift Scheduling, with both scoring 9.3. However, users on G2 note that Calabrio ONE offers more advanced features for managing complex scheduling needs, making it a preferred choice for larger teams.
- Users say that Assembled's Feedback Management capabilities, particularly in Tagging and Segmentation, are less robust than Calabrio ONE's offerings, which scored 8.4 and 8.2 respectively. Reviewers mention that this impacts their ability to analyze customer feedback effectively.
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Pricing
Entry-Level Pricing
Assembled Workforce Management
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Calabrio ONE
No pricing availableFree Trial
Assembled Workforce Management
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
8.9
84
8.8
265
Ease of Use
9.2
84
9.0
272
Ease of Setup
9.4
64
8.6
184
Ease of Admin
9.4
59
8.6
126
Quality of Support
9.6
81
9.1
251
Has the product been a good partner in doing business?
9.8
56
8.9
128
Product Direction (% positive)
10.0
79
9.1
261
Features by Category
Quality Assurance
Not enough data
9.2
71
Not enough data
8.9
69
Not enough data
9.0
71
Engagement
Not enough data
8.7
72
Not enough data
9.1
70
Not enough data
9.1
69
Performance
Not enough data
8.6
65
Not enough data
9.2
71
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
8.7
55
Not enough data
8.9
57
Not enough data
9.3
54
Not enough data
Platform Content
8.4
51
Not enough data
8.2
32
Not enough data
8.2
34
Not enough data
Platform Additional Functionality
8.9
52
Not enough data
8.3
36
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
40
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
9.1
115
|
Verified
8.4
20
|
Verified
8.9
117
|
Verified
9.0
24
|
Verified
9.3
117
|
Verified
8.8
20
|
Verified
8.9
110
|
Verified
6.7
5
8.4
107
Administration
8.0
23
|
Verified
8.7
114
|
Verified
8.6
21
|
Verified
8.9
114
|
Verified
8.8
23
|
Verified
8.8
118
|
Verified
8.7
23
|
Verified
9.0
117
|
Verified
9.2
23
|
Verified
8.9
115
|
Verified
Feedback Management
Not enough data
8.6
21
Not enough data
8.4
21
Not enough data
8.6
24
Feedback Analysis
Not enough data
8.3
21
Not enough data
7.2
21
Not enough data
7.6
18
Feedback Sources
Not enough data
8.7
14
Not enough data
8.3
15
Not enough data
8.5
12
Not enough data
8.4
16
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Platform
8.5
35
8.7
54
8.7
33
8.9
50
9.0
26
8.8
54
9.4
35
9.2
55
9.2
35
9.2
56
7.8
30
8.7
56
8.9
34
9.0
54
9.3
34
8.6
54
Workforce Management Platform Features
9.1
42
9.1
65
9.3
45
9.2
70
9.0
43
9.1
69
8.6
43
9.1
68
8.2
38
9.0
61
8.7
36
8.7
63
9.2
40
9.0
68
8.9
41
9.0
66
7.2
31
8.3
65
8.5
36
8.2
61
Categories
Categories
Shared Categories
Assembled Workforce Management and Calabrio ONE are categorized as Workforce Management and Contact Center Workforce
Unique Categories
Assembled Workforce Management is categorized as Employee Scheduling and AI Agents
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
Reviews
Reviewers' Company Size
Assembled Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.5%
Computer Software
12.6%
Consumer Services
10.8%
Retail
9.0%
Information Technology and Services
7.2%
Other
46.8%
Hospital & Health Care
12.0%
Consumer Services
12.0%
Financial Services
11.4%
Information Technology and Services
7.3%
Telecommunications
5.1%
Other
52.2%
Most Helpful Reviews
Assembled Workforce Management
Most Helpful Favorable Review
Holly N.
Verified User in Food Production
I like there are different ways to sort and different views - day, week, etc.
Most Helpful Critical Review
Verified User in Financial Services
- Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire...
Calabrio ONE
Most Helpful Favorable Review
Verified User in Food & Beverages
There is a good variety of WFM features such as self scheduling, preferences, etc. built into the tool which allows us to provide these services to our call center.
Most Helpful Critical Review
Scott G.
Verified User in Hospital & Health Care
Business groups looking to leverage APIs for BI data will find some limits
Holly N.
Verified User in Food Production
I like there are different ways to sort and different views - day, week, etc.
Verified User in Food & Beverages
There is a good variety of WFM features such as self scheduling, preferences, etc. built into the tool which allows us to provide these services to our call center.
Verified User in Financial Services
- Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire...
Scott G.
Verified User in Hospital & Health Care
Business groups looking to leverage APIs for BI data will find some limits
Alternatives
Discussions
Assembled Workforce Management has no discussions with answers
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
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