Compare Assembled and Calabrio ONE 
At a Glance
Market Segments
Mid-Market (59.5% of reviews)
Mid-Market (54.0% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled
Star Rating
(113)4.7 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansCalabrio ONE
Star Rating
(321)4.5 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in its Agent Availability feature with a score of 9.1, while Assembled received a slightly lower score of 8.8. Reviewers mention that Calabrio's real-time monitoring capabilities enhance workforce management significantly.
- Reviewers mention that Assembled shines in Ease of Setup with a score of 9.4 compared to Calabrio ONE's 8.6. Users on G2 appreciate how quickly they can get started with Assembled, making it a preferred choice for teams looking for a swift implementation.
- Users say that Calabrio ONE's Quality of Support is highly rated at 9.1, while Assembled leads with a score of 9.6. Reviewers mention that Assembled's support team is responsive and helpful, which is crucial for ongoing operations.
- G2 users highlight that Calabrio ONE offers superior Mobile Access with a score of 8.4, whereas Assembled's score of 6.7 indicates room for improvement. Users report that Calabrio's mobile features allow for better on-the-go management.
- Reviewers mention that Assembled's Dashboards feature is particularly strong, scoring 9.3 compared to Calabrio ONE's 8.5. Users appreciate the intuitive design and customization options available in Assembled's dashboards, which enhance data visualization.
- Users report that both products perform well in Shift Scheduling, with both scoring 9.3. However, reviewers mention that Calabrio ONE provides more advanced features for managing complex scheduling needs, making it a better fit for larger teams.
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Pricing
Entry-Level Pricing
Assembled
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Calabrio ONE
No pricing availableFree Trial
Assembled
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
8.9
84
8.8
264
Ease of Use
9.2
84
9.0
271
Ease of Setup
9.4
64
8.6
183
Ease of Admin
9.4
59
8.6
125
Quality of Support
9.6
81
9.1
250
Has the product been a good partner in doing business?
9.8
56
8.8
127
Product Direction (% positive)
10.0
79
9.1
260
Features by Category
Quality Assurance
Not enough data
9.2
70
Not enough data
8.9
68
Not enough data
9.0
70
Engagement
Not enough data
8.7
71
Not enough data
9.1
69
Not enough data
9.1
68
Performance
Not enough data
8.6
64
Not enough data
9.2
70
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
8.7
55
Not enough data
8.9
57
Not enough data
9.3
54
Not enough data
Platform Content
8.4
51
Not enough data
8.2
32
Not enough data
8.2
34
Not enough data
Platform Additional Functionality
8.9
52
Not enough data
8.3
36
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
40
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
9.1
114
|
Verified
8.4
20
|
Verified
8.9
116
|
Verified
9.0
24
|
Verified
9.3
116
|
Verified
8.8
20
|
Verified
8.9
109
|
Verified
6.7
5
8.4
106
Administration
8.0
23
|
Verified
8.7
113
|
Verified
8.6
21
|
Verified
8.9
113
|
Verified
8.8
23
|
Verified
8.8
117
|
Verified
8.7
23
|
Verified
9.0
116
|
Verified
9.2
23
|
Verified
8.9
114
|
Verified
Feedback Management
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.6
23
Feedback Analysis
Not enough data
8.3
20
Not enough data
7.1
20
Not enough data
7.5
17
Feedback Sources
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.3
11
Not enough data
8.3
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Platform
8.5
35
8.7
53
8.7
33
8.9
49
9.0
26
8.8
53
9.4
35
9.1
54
9.2
35
9.2
55
7.8
30
8.7
55
8.9
34
8.9
53
9.3
34
8.6
53
Workforce Management Platform Features
9.1
42
9.1
64
9.3
45
9.2
69
9.0
43
9.1
68
8.6
43
9.1
67
8.2
38
8.9
60
8.7
36
8.7
62
9.2
40
9.0
67
8.9
41
8.9
65
7.2
31
8.3
64
8.5
36
8.2
60
Categories
Categories
Shared Categories
Assembled and Calabrio ONE are categorized as Workforce Management and Contact Center Workforce
Unique Categories
Assembled is categorized as Employee Scheduling and AI Agents
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
Reviews
Reviewers' Company Size
Assembled
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.5%
Computer Software
12.6%
Consumer Services
10.8%
Retail
9.0%
Information Technology and Services
7.2%
Other
46.8%
Hospital & Health Care
12.1%
Consumer Services
12.1%
Financial Services
11.4%
Information Technology and Services
7.3%
Insurance
5.1%
Other
52.1%
Most Helpful Reviews
Assembled
Most Helpful Favorable Review
Zach G.
Verified User in Retail
I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule.
Most Helpful Critical Review
Verified User in Financial Services
- Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire...
Calabrio ONE
Most Helpful Favorable Review
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Most Helpful Critical Review
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
Zach G.
Verified User in Retail
I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule.
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Verified User in Financial Services
- Google Calendar events do not always sync even if the team event keywords are registered in Assembled - When copying a team member's entire schedule for the day, I need to select each Event and then click Copy. I'd like a way to highlight the entire...
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
Alternatives
Discussions
Assembled has no discussions with answers
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
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