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- Aspect Unified IP Contact Center-vs-Genesys Cloud CX
Compare Aspect Unified IP Contact Center and Genesys Cloud CX 
At a Glance
Market Segments
Enterprise (70.6% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Unified IP Contact Center
Star Rating
(18)4.3 out of 5
Market Segments
Enterprise (70.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Aspect Unified IP Contact CenterGenesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aspect Unified IP Contact Center excels in its IVR capabilities, with a rating of 9.1, making it a strong choice for businesses that prioritize automated call handling. In contrast, Genesys Cloud CX also offers robust IVR features but with a slightly lower rating of 9.0.
- Reviewers mention that Genesys Cloud CX shines in Omnichannel support, scoring 8.6, which allows for seamless customer interactions across various platforms. Aspect Unified IP Contact Center, while effective, has a lower score of 8.8 in this area, indicating a less integrated experience.
- G2 users highlight the superior Ease of Use of Genesys Cloud CX, with a score of 8.9, compared to Aspect Unified IP Contact Center's score of 7.8. This suggests that users find Genesys Cloud CX more intuitive and user-friendly.
- Users on G2 report that Aspect Unified IP Contact Center has a strong focus on Quality Assurance, particularly in Evaluation and Calibration, both rated at 8.7 and 8.6 respectively. Genesys Cloud CX, while competitive, has slightly lower ratings in these specific areas, indicating a potential gap in quality monitoring features.
- Reviewers mention that Genesys Cloud CX offers better Customization options, scoring 8.5, which allows businesses to tailor the software to their specific needs. Aspect Unified IP Contact Center, while customizable, has a lower score of 8.4, suggesting less flexibility.
- Users say that the Quality of Support is a strong point for both products, with Aspect Unified IP Contact Center scoring 8.3 and Genesys Cloud CX at 8.1. However, reviewers note that Aspect Unified IP Contact Center provides more responsive support, which can be crucial for businesses needing immediate assistance.
Featured Products
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(15)
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Pricing
Entry-Level Pricing
Aspect Unified IP Contact Center
No pricing availableGenesys Cloud CX
No pricing availableFree Trial
Aspect Unified IP Contact Center
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.6
12
8.6
985
Ease of Use
7.8
12
8.9
992
Ease of Setup
6.5
8
8.3
564
Ease of Admin
7.5
8
8.4
551
Quality of Support
8.3
11
8.1
942
Has the product been a good partner in doing business?
8.3
8
8.4
547
Product Direction (% positive)
9.0
12
8.7
888
Features by Category
Messenger
Not enough data
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Channels
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Customers
Not enough data
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Dialing Options
Not enough data
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Agent Tools
Not enough data
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Automation
Not enough data
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Quality Assurance
Not enough data
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Engagement
Not enough data
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Performance
Not enough data
8.5
137
Not enough data
8.9
135
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
Not enough data
9.1
313
|
Verified
Not enough data
8.2
173
Not enough data
8.5
206
|
Verified
Not enough data
8.4
174
|
Verified
Feature Not Available
8.3
205
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
9.0
10
|
Verified
8.7
364
|
Verified
9.3
10
|
Verified
8.7
373
|
Verified
8.9
9
|
Verified
8.7
310
|
Verified
Not enough data
8.3
204
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
9.1
286
|
Verified
Not enough data
8.8
273
|
Verified
Not enough data
8.6
214
Administrative
9.0
7
|
Verified
8.3
327
|
Verified
9.1
9
|
Verified
8.7
367
|
Verified
8.5
9
|
Verified
7.5
402
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.4
229
Responses
Not enough data
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Automation - AI Agents
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Platform
Not enough data
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Autonomy - AI Agents
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Platform
Not enough data
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Not enough data
7.9
103
Administration
Not enough data
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Administration
Not enough data
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Security
Not enough data
9.4
21
Not enough data
9.6
20
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Messaging Channels
Not enough data
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Administration
Not enough data
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Platform
Not enough data
8.7
126
Not enough data
7.8
111
Not enough data
8.8
145
Not enough data
9.1
147
Not enough data
8.8
142
Not enough data
9.1
140
Not enough data
9.1
141
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.9
134
Not enough data
8.8
130
Administrative
Not enough data
9.0
139
Not enough data
8.1
140
Customer Support
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Automation
Not enough data
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Artificial Intelligence
Not enough data
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
Not enough data
8.6
153
|
Verified
Not enough data
8.4
156
|
Verified
Not enough data
8.4
112
Not enough data
8.4
124
Not enough data
8.5
79
Internal Use
Not enough data
8.5
153
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.4
118
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Channels
Not enough data
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Insight
Not enough data
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Generative AI
Not enough data
Feature Not Available
Basic Communication
Not enough data
9.6
53
Not enough data
7.8
37
Not enough data
8.7
42
Not enough data
8.5
39
Not enough data
8.7
45
Not enough data
8.6
45
Access
Not enough data
8.3
44
Not enough data
8.2
38
Not enough data
8.2
39
Advanced Features
Not enough data
8.8
51
Not enough data
8.7
45
Not enough data
9.2
51
Calling
Not enough data
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Contacts
Not enough data
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Insights
Not enough data
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Feature Not Available
8.1
32
Extensions
Not enough data
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Features
Not enough data
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Aspect Unified IP Contact Center and Genesys Cloud CX are categorized as Outbound Call Tracking, Live Chat, Contact Center, and Auto Dialer
Unique Categories
Aspect Unified IP Contact Center is categorized as Conversational Support and Customer Self-Service
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Chatbots, Social Customer Service, VoIP, Contact Center Workforce, Call Center Infrastructure (CCI), and Proactive Notification
Reviews
Reviewers' Company Size
Aspect Unified IP Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
29.4%
Banking
17.6%
Consumer Services
11.8%
Utilities
5.9%
Telecommunications
5.9%
Other
29.4%
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Most Helpful Reviews
Aspect Unified IP Contact Center
Most Helpful Favorable Review
Ramón C.
Verified User in Outsourcing/Offshoring
Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features.
Most Helpful Critical Review
Verified User in Financial Services
Does not scale well and relies on manual clustering.
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Jen L.
Verified User in Information Technology and Services
The interface can be difficult to navigate and it's impossible to do functions such as deleting something you've already read. This may or may not be a bug but its frustrating to see that there's still an open notification even if I've read through it.
Ramón C.
Verified User in Outsourcing/Offshoring
Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features.
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Verified User in Financial Services
Does not scale well and relies on manual clustering.
Jen L.
Verified User in Information Technology and Services
The interface can be difficult to navigate and it's impossible to do functions such as deleting something you've already read. This may or may not be a bug but its frustrating to see that there's still an open notification even if I've read through it.
Alternatives
Discussions
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