--- title: Aspect Unified IP Contact Center Reviews meta_title: 'Aspect Unified IP Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Aspect Unified IP Contact Center works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 19 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aspect Unified IP Contact Center Reviews **Vendor:** Alvaria, Inc. **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 19 ## About Aspect Unified IP Contact Center Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022. ## Aspect Unified IP Contact Center Reviews ### 1. Best Outbound Contact Center Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ye Y. | Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Aspect Unified IP Contact Center?** It’s easy to implement and straightforward to use. It helps optimize server specs and delivers stable performance overall. It’s also particularly strong when it comes to outbound dialing. **What do you dislike about Aspect Unified IP Contact Center?** Production support isn’t good, and the interface feels classic/dated. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** An auto-dialer for telesales and collections. ### 2. Alvaria UIP review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Aspect Unified IP Contact Center?** UIP SIP integration with different telephony systems. **What do you dislike about Aspect Unified IP Contact Center?** Product roadmap seems to be close to end. Alvaria has plans to migrate product into CX suite. Administrative interfaces, several tasks take multiple clicks and interface is not intuitive. Some controls have descriptions however not very meaningful. Also documentation is sometimes difficult to follow especially when looking for data dictionaries. **Recommendations to others considering Aspect Unified IP Contact Center:** Integration with other systems, enables multichannel functionality. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Collections outbound and inbound customer calls. Product has improved performance due to automation of calls. Other benefits, reporting and integration with multi-channel tools. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Unified IP and for the 5-star rating! We are pleased to hear that the solution is helping improve performance in your contact center, and appreciate your feedback on the administrative interfaces. We will forward your feedback on to our internal teams to review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 3. Aspect Contact Center Review **Rating:** 4.5/5.0 stars **Reviewed by:** Bijay Prasad S. | Senior Executive - Systems, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Aspect Unified IP Contact Center?** Aspect flatform is very good for small and medium size company, the best thing in Aspect is that it provide access to back-end data which helps in fetching data when required, customization of reports is easy **What do you dislike about Aspect Unified IP Contact Center?** Omnichannel features are not available which is highly demandable nowadays on the contact center technology. UI is not so friendly, very complex to design and implement the campaign and IVR. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Designing and Implementation of the campaign like IB campaign & OB Campaign, and IVR call flow. Benefits are customization of the report, fetching data from back-end table, ACD based call routing, Implementing IVR blast. ### 4. Detailed control mechanism, specially for outbound dialling **Rating:** 4.0/5.0 stars **Reviewed by:** Utsav D. | A. Manager, Manpower Planning and Business Intelligence, Resource Planning & Optimization | Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Aspect Unified IP Contact Center?** Simple process to upload lists and create campaigns, filters to check on time zones, easily available one stop filter pages to set dialling mode and dialling speed for predictive dialling **What do you dislike about Aspect Unified IP Contact Center?** RTA tool is a little old school as compared to systems like nice and noble systems **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Creating and managing outbound campaigns. Easy interface allows us to quickly manage multiple campaigns at the same time ### 5. Unified IP 7.4 SP 2 Upgrade seamless upgrade progress **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio V. | Sr. Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Aspect Unified IP Contact Center?** The push upgrade of Unified UP 7.4 SP1 to Unified IP SP 2 took under 2 hours, including the UMS updates. **What do you dislike about Aspect Unified IP Contact Center?** There were a few manual steps that did not get documented that required Alvaria's support to inform us. As an Alvaria premier partner, it would be great if, when issues are found; Alvaria were notified proactivly. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** N/A ### 6. Aspect is one solution for all requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2019 **What do you like best about Aspect Unified IP Contact Center?** It's unified solution and we can find all solution in one product. I love it's database structure and we can find what happened with call through the database and any time. **What do you dislike about Aspect Unified IP Contact Center?** I am using aspect 7.3sp6 since 3 year in napptol, Maxbupa and I am surprise I am not found any downside in this product. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Very important and helpful thing in this product all configuration and option have self learned because all option self tell about that and tell what is happened, like ucc, URM and real time portal RTM is so good and easy to configure. ### 7. Excellent Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Ramón C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Aspect Unified IP Contact Center?** Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features. **What do you dislike about Aspect Unified IP Contact Center?** i dont have any dislike of this dialer, is very stable and faster. **Recommendations to others considering Aspect Unified IP Contact Center:** i highly recommend this dialer, very secure and stable. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** this dialer has many benefits, the data is very accurate, the agent log in easily and fast. Very secure and stable ### 8. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2018 **What do you like best about Aspect Unified IP Contact Center?** We had an Aspect Enterprise ACD before switching over to Aspects UIP 7.3. I like the ability to administer the system almost from one application and quickly review all parts of the system for troubleshooting. **What do you dislike about Aspect Unified IP Contact Center?** Would like to see Unified Director be either become part of Unified Resource Management or a GFI of it's own. The current setup slows us down in moving numbers around as needed and also having to log into several different web sites to administer our PROD, DR and Lab environments telecommunication wise. **Recommendations to others considering Aspect Unified IP Contact Center:** Stay on the implementation and be ready to spend a lot of time coordinating all area's specially if going with multiple products through Aspect. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** We are using Aspect UIP, WFM, AQM, APM for the management of a 120 person 24/7 contact center along with supporting groups that are M-F only. We also have a CXP premise IVRU which most of our numbers are answered through and depending on the callers selection, get transferred to the contact center or supporting groups. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Unified IP and for the 4-star rating! We are pleased to hear that you can administer the system quickly and that you are using the product in combination with our other products to streamline operations in your contact center. We also appreciate your feedback on Unified Director. Your input will be forwarded on to our internal teams and a product manager may likely be reaching out for further follow up. Thanks again! Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 9. Long Time Aspect Unified IP Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon S. | Director, Contact Center Technology, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2017 **What do you like best about Aspect Unified IP Contact Center?** It's an true enterprise class multi-channel contact center solution. We are using it as our IVR platform, for inbound voice and chat routing, automated outbound dialing, and we have an integration into Microsoft Dynamics CRM platform. It's been very stable and is a feature rich platform **What do you dislike about Aspect Unified IP Contact Center?** Takes a fair amount of time to master administration, have to access multiple areas to set up users. **Recommendations to others considering Aspect Unified IP Contact Center:** We moved to Aspect because they are a vendor that can provide software that meet all of our business requirements. They can provide interaction routing, IVR services, workforce management, quality management, after call surveys, performance management and call recording. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** We reduced customer call wait times by using intelligent call routing within the Unified IP IVR. Have better insight into agent performance by analyzing Unified IP after call outcome codes (dispositions) along with average handle time and quality monitoring. ### 10. A good application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Aspect Unified IP Contact Center?** application is easy to manage can view any part of the dialing either from the UIP side as well as the ALM **What do you dislike about Aspect Unified IP Contact Center?** the dependency in to many services we have to many services that we have to look at when troubleshooting and not very intuit **Recommendations to others considering Aspect Unified IP Contact Center:** I will recommend **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** outbound dialing it is not easy to track in the logs we have to search in cc logs and cc2dcp logs **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Unified IP and giving us a 5-star rating! We appreciate all of the feedback you provided and will forward it on to our internal teams to review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 11. Aspect Unified IP **Rating:** 4.0/5.0 stars **Reviewed by:** Peter P. | Technology Comms - Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Aspect Unified IP Contact Center?** The ability to merge job functions i.e. Inbound and Outbound dialing. **What do you dislike about Aspect Unified IP Contact Center?** new releases can sometimes be a bit a buggy and someone integration with our network can be hit and miss. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Team integration , with the ability of moving work and dynamically altering call flows with ease. **Official Response from Shelley Hofman:** > Peter, Thank you so much for taking time to review Aspect Unified IP and for giving us a 4 star rating! We are glad to hear that you like the ability to merge job functions for dialing and can alter your call flows with ease. And if you have any additional feedback you'd like to share on your experience with new releases, you can contact your Aspect Account Team or Aspect Support at https://aspect.force.com/community/Home. We greatly value your feedback and will forward it on to our internal teams. -Shelley Hofman, Marketing Operations, Aspect, shelley.hofman@aspect.com ### 12. Great Product That Consistenty Meets Our needsd **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph B. | VP Strategic Operations, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Aspect Unified IP Contact Center?** The data and the ability for our in house Account Management system to connect, set exclusions and write back meta data to each and every call giving us very robust reporting and auditing capabilities. You can never have too much call data in this day and age. **What do you dislike about Aspect Unified IP Contact Center?** The upgrade cycles are too aggressive putting considerable strain on larger companies with a lot of integration. It can suck up limited IT resources rather quickly. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Inbound, predictive, manual outbound, and call recording. Integration of all call types allows for real-time phone and account exclusions, and the ability to identify all calls tied to a specific account to see the customer journey. ### 13. Aspect UIP Upgrades **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Aspect Unified IP Contact Center?** I like the scope and functionality of the application. It has a multi channel outbound capability that enables us to craft diverse campaign strategies. **What do you dislike about Aspect Unified IP Contact Center?** The application is very difficult to upgrade. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Credit collections, fraud, and new account engagement **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Unified IP. We are happy to hear that the solution helps you to craft diverse campaign strategies. We also appreciate your feedback on upgrading, and will forward your input on to our internal teams for review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 14. Very good experience, great architecture and tech **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Aspect Unified IP Contact Center?** The features UIP provides are pretty good. The way calls are handled, both inbound and outbound, is amazing. **What do you dislike about Aspect Unified IP Contact Center?** Can't think of anything to dislike. So far, my experience has been great **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** We're building an integration with UIP. There are many benefits. **Official Response from Shelley Hofman:** > Thank you for your review of Aspect Unified IP and your 5-star rating! We are thrilled to hear that you find the call handling "amazing!" We will make sure to forward your input on to our internal teams for review. Thank you again for taking the time to give us your feedback. Shelley Hofman | Marketing Operations | Aspect Software ### 15. Unified IP **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Aspect Unified IP Contact Center?** Powerful customization options. Allowing scripting for custom business metadata. **What do you dislike about Aspect Unified IP Contact Center?** Does not scale well and relies on manual clustering. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Collections globally **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Unified IP. We are pleased to hear that you like the powerful customization options, and appreciate your feedback on the scalability. We will forward your input on to our internal teams for review so we can continue to improve our products. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 16. Slow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Aspect Unified IP Contact Center?** Easy to use and understand. The program is programmed to start automatically. **What do you dislike about Aspect Unified IP Contact Center?** Initial set up is tedious when switching computers and it’s slow. **Recommendations to others considering Aspect Unified IP Contact Center:** Follow instructions step by step and contact IT if it fails. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Communications with consumers, allows for multiple extensions and clock in record keeping. ### 17. Great product with some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Aspect Unified IP Contact Center?** I enjoy using this program. Very user friendly and simplified as needed. Navigation is a breeze **What do you dislike about Aspect Unified IP Contact Center?** I do with it had a memory to remember a preference per user and not system **Recommendations to others considering Aspect Unified IP Contact Center:** It's a great product with most of what you are looking for. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** I am be to see my work schedule. It allows me to be more mobile ### 18. Aspect Review **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Network Engineer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Aspect Unified IP Contact Center?** Aspect is a great product, that completely exceeds our expectations. **What do you dislike about Aspect Unified IP Contact Center?** Lack of guide videos online. How to's on setting up different scenarios.. **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** Using aspect to reach our clients for payment. Using proper strategies we can gauge what times is best to reach our customers. ### 19. Robust Tool for providing a customized experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2017 **What do you like best about Aspect Unified IP Contact Center?** Allows a wide range of flexibility for meeting our ever demanding contact center needs **What do you dislike about Aspect Unified IP Contact Center?** Can be difficult to maintain, due to the large server footprint needed **Recommendations to others considering Aspect Unified IP Contact Center:** Definitely research if a hosted or premise solution is best for you! **What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?** We utilize Unified IP to help our customers get to the best skilled agent to meet their needs, using skills based routing and complex overflow mechanisms when needed ## Aspect Unified IP Contact Center Discussions - [What is Aspect Unified IP Contact Center used for?](https://www.g2.com/discussions/what-is-aspect-unified-ip-contact-center-used-for) - [View Aspect Unified IP Contact Center pricing details and edition comparison](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-02+01%3A27%3A36+-0500&secure%5Bsession_id%5D=64fad064-bba7-4ad5-8adc-272c21638df9&secure%5Btoken%5D=c0d2051fe7a770afffb257015085d770533a37e4aef745e6a3d695a54b7c3bb6&format=llm_user) ## Aspect Unified IP Contact Center Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) ## Aspect Unified IP Contact Center Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Automated Note Taking **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Aspect Unified IP Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,471 reviews)