Compare Appcues and Inline Manual 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (52.4% of reviews)
Entry-Level Pricing
Free Trial
Upon request
Appcues
Star Rating
(331)4.6 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesInline Manual
Star Rating
(22)4.6 out of 5
Market Segments
Small-Business (52.4% of reviews)
Entry-Level Pricing
Upon request
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Inline Manual excels in its "Quality of Support," with a score of 9.7, indicating that users feel well-supported and valued, while Appcues, with a score of 9.1, still offers good support but may not match the responsiveness of Inline Manual.
- Reviewers mention that Inline Manual's "Ease of Use" is rated at 8.1, which some users find slightly less intuitive compared to Appcues' higher score of 8.7, suggesting that Appcues may provide a more user-friendly interface for new users.
- G2 users highlight that Inline Manual's "Audio-visual Walkthroughs" feature, rated at 8.7, is particularly effective for onboarding, while Appcues' similar feature at 8.3 is still useful but may not engage users as effectively.
- Users on G2 report that Inline Manual's "User Segmentation" feature scores 8.5, allowing for targeted messaging, whereas Appcues, with a score of 8.1, may not offer the same level of granularity in segmentation, which could impact personalized user experiences.
- Reviewers mention that Appcues shines in "Campaign Analysis" and "Data Analysis," with users appreciating its robust analytics capabilities, while Inline Manual's lower scores in these areas suggest it may not provide as comprehensive insights.
- Users say that Inline Manual's "Knowledge Base" is rated at 8.8, which is highly regarded for its thoroughness, while Appcues, although still useful, has a slightly lower score, indicating that users may find Inline Manual's resources more helpful for troubleshooting and learning.
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Product Fruits
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Customer Self-Service
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Customer Self-Service
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Alhena AI
(34)
Customer Self-Service
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Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Free Trial
Appcues
Free Trial is available
Inline Manual
Free Trial is available
Ratings
Meets Requirements
8.6
276
8.9
15
Ease of Use
8.6
279
8.1
15
Ease of Setup
8.4
155
8.2
13
Ease of Admin
8.8
144
8.3
14
Quality of Support
9.1
262
9.7
17
Has the product been a good partner in doing business?
9.2
142
9.5
14
Product Direction (% positive)
9.0
258
8.5
16
Features by Category
User Analysis
8.4
143
Not enough data
7.5
168
Not enough data
User Support
8.5
171
Not enough data
7.1
94
Not enough data
8.1
138
Not enough data
Walkthrough Type
8.2
109
8.7
5
8.8
169
9.0
5
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
10
Not enough data
8.9
9
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
6.0
8
Not enough data
7.9
7
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Reporting
9.1
9
Not enough data
8.0
9
Not enough data
Personalization
8.5
9
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
Administration
8.0
9
Not enough data
7.4
7
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
Categories
Categories
Shared Categories
Appcues and Inline Manual are categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Inline Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.9%
Marketing and Advertising
9.1%
Financial Services
6.4%
Internet
4.9%
Other
30.2%
Computer Software
42.9%
Marketing and Advertising
9.5%
Financial Services
9.5%
Real Estate
4.8%
Investment Management
4.8%
Other
28.6%
Most Helpful Reviews
Appcues
Most Helpful Favorable Review
Jason G.
Verified User in Information Technology and Services
It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their...
Most Helpful Critical Review
Verified User in Financial Services
I have been going back and forth with support for over a week with no resolution to the dynamic URL error their system seems to have. Support takes over 24 hrs to respond and when they finally respond, they do not provide a solution to the issue we are...
Inline Manual
Most Helpful Favorable Review
Verified User in Computer Software
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
Most Helpful Critical Review
Jason G.
Verified User in Information Technology and Services
It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their...
Verified User in Computer Software
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
Verified User in Financial Services
I have been going back and forth with support for over a week with no resolution to the dynamic URL error their system seems to have. Support takes over 24 hrs to respond and when they finally respond, they do not provide a solution to the issue we are...
Discussions
What does Appcues do?
3 comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Inline Manual has no discussions with answers
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