Compare Aloha Cloud and Upserve 
At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $0.00 Per Month
$99 per month
Aloha Cloud
Star Rating
(314)3.9 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Entry-Level Pricing
Starting at $0.00 Per Month
Learn more about Aloha CloudUpserve
Star Rating
(89)4.1 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
$99 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Upserve excels in Credit Card Payments with a score of 9.6, highlighting its seamless integration and reliability, while Aloha Cloud scores 8.9, indicating some users experience occasional delays in processing.
- Reviewers mention that Upserve's Reporting & Analytics feature stands out with a score of 9.6, providing in-depth insights that help in decision-making, whereas Aloha Cloud, with a score of 8.5, is noted for being less comprehensive in its reporting capabilities.
- G2 users indicate that Upserve's Ease of Setup is rated at 8.4, with many praising its user-friendly onboarding process, while Aloha Cloud's score of 7.0 suggests that users find the initial setup more cumbersome and less intuitive.
- Users on G2 highlight Upserve's superior Employee Management features, scoring 9.8, which include robust scheduling and tracking tools, compared to Aloha Cloud's score of 8.5, where users feel the employee management tools could be more streamlined.
- Reviewers mention that Upserve's Inventory Management is rated at 7.9, with users appreciating its tracking capabilities, but Aloha Cloud shines with a score of 9.0, where users report more advanced features like waste tracking and recipe costing.
- Users say that Upserve's Customer Management features, particularly Customer Profiles, score 9.2, allowing for personalized service, while Aloha Cloud's score of 7.4 indicates that users find its customer management tools less effective in building customer relationships.
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Pricing
Entry-Level Pricing
Aloha Cloud
Aloha Cloud - Starter
Starting at $0.00
Per Month
Ideal for small restaurants who only need one or two devices to run their restaurants
- Cloud-based point of sale
- Hardware configuration for one device included
- Email marketing and loyalty
Upserve
One Terminal
$99
per month
- Menu Consultation and guided onboarding and installation
- Upserve Core Platform with Upserve Payments
- Guest Insights
Free Trial
Aloha Cloud
No trial information availableUpserve
No trial information availableRatings
Meets Requirements
8.4
234
8.2
75
Ease of Use
8.3
234
8.9
75
Ease of Setup
7.0
91
8.4
53
Ease of Admin
7.3
91
8.5
54
Quality of Support
7.5
220
7.6
74
Has the product been a good partner in doing business?
7.2
93
8.1
54
Product Direction (% positive)
6.6
223
6.9
75
Features by Category
POS
9.6
12
Not enough data
8.3
9
Not enough data
9.4
8
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
Marketing
Not enough data
Not enough data
6.3
5
Not enough data
Administration
7.8
6
Not enough data
8.9
6
Not enough data
9.2
10
Not enough data
Not enough data
Not enough data
Administration
8.8
28
8.4
26
8.3
23
7.5
19
6.9
13
7.8
9
8.8
20
9.2
18
8.5
32
9.6
27
7.5
19
8.1
14
Meal Service
8.8
30
9.0
26
8.6
29
8.8
23
8.8
35
8.8
26
9.0
32
8.9
26
9.0
29
8.3
19
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Finances
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.9
11
8.8
11
8.5
8
9.0
7
Back Office
9.2
8
9.4
11
8.5
9
9.8
10
9.1
11
9.2
13
9.0
8
7.9
8
Front of Office
9.5
13
9.6
16
9.2
10
9.4
13
9.2
13
9.2
15
Not enough data
Not enough data
Platform Data
8.3
10
9.6
12
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Payments
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aloha Cloud and Upserve are categorized as Restaurant POS and Restaurant Management
Unique Categories
Aloha Cloud is categorized as Restaurant Inventory Management and Retail POS
Upserve has no unique categories
Reviews
Reviewers' Company Size
Aloha Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upserve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Restaurants
29.9%
Food & Beverages
12.8%
Hospitality
7.9%
Retail
7.2%
Information Technology and Services
5.6%
Other
36.5%
Food & Beverages
37.9%
Restaurants
32.2%
Hospitality
12.6%
Retail
4.6%
Wine and Spirits
3.4%
Other
9.2%
Most Helpful Reviews
Aloha Cloud
Most Helpful Favorable Review
Ryan C.
Verified User in Restaurants
Ease of use. Even for new employees. I've been in the industry for years and have used every system out there, Aloha stands above the rest.
Most Helpful Critical Review
Christel M.
Verified User in Restaurants
The training material supplied doesn't necessarily match the product, you have to request training material, support has been inconsistent on resolving issues
Upserve
Most Helpful Favorable Review
Marion M.
Verified User in Food & Beverages
Upserve is a quick, instinctive, and hearty item simple to arrangement and design. The ordinary updates to the product have reliably made it progressively powerful and with better usefulness. Being cloud based makes working anyplace simple, offline...
Most Helpful Critical Review
Verified User in Food & Beverages
Maintenance Doesn't remember customers email Difficult to work offline
Ryan C.
Verified User in Restaurants
Ease of use. Even for new employees. I've been in the industry for years and have used every system out there, Aloha stands above the rest.
Marion M.
Verified User in Food & Beverages
Upserve is a quick, instinctive, and hearty item simple to arrangement and design. The ordinary updates to the product have reliably made it progressively powerful and with better usefulness. Being cloud based makes working anyplace simple, offline...
Christel M.
Verified User in Restaurants
The training material supplied doesn't necessarily match the product, you have to request training material, support has been inconsistent on resolving issues
Verified User in Food & Beverages
Maintenance Doesn't remember customers email Difficult to work offline
Alternatives
Discussions
What are the POS capabilities?
2 comments
Official Response from Aloha Cloud
Aloha brings restaurants to life. Aloha is the industry-leading POS and management platform provider with both on-premise and cloud-based POS offerings....Read more
What is NCR Aloha POS used for?
1 comment
Official Response from Aloha Cloud
Aloha by NCR Voyix is an all-in-one restaurant POS and management platform that helps brands better run their operations, drive profitable growth and create...Read more
Why send emails to end users asking them to contact admin@digitalinsight.com to regain access?
1 comment
RH
The text appears to be a string of characters that does not correspond to any known language or meaningful content. It may be an expression of excitement or...Read more
Upserve has no discussions with answers
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