TouchBistro Restaurant POS Reviews & Product Details

That my contract is up and I never have to deal with them again Review collected by and hosted on G2.com.

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly started reporting as alcohol Review collected by and hosted on G2.com.

I love how user friendly and intuitive the TouchBistro platform is. It requires very little training, and I can often find what I need quickly by using the help function. I've also had great experiences with customer service over the phone. I also like the fact that this integrates easily with several of the other programs we use. Review collected by and hosted on G2.com.

If your main device goes down then you are not able to use the program, which has happened to me and can be frustrating, but this is a rare occurence. Review collected by and hosted on G2.com.

TouchBistro is easy to set up and use. The interface is attractive and pretty intuitive - staff needs little training to be able to successfully use it. The search for item function speeds order entry - the other category organization tools are what you expect and are well designed. The room table layout and ticketing is easy to set up and using the interface for order entry is a breeze - again staff with no training can figure it out! We inherited the system when we purchased our business and after researching alternatives stayed with TouchBistro. We are in year 3 and are very satisfied. It has a lot more functionality than we use. Review collected by and hosted on G2.com.

On the downside, the credit card processing integration could have more options. The initial vendor we used TSYS, had a great rate and tight. seamless integration with Touchbistro the workflow was simple, errorproof - it was very easy to process cards. Unfortunately the hardware that was available was terrible and was often broken leading to us handkey cards. There were no great alternative for a fine dining restaurant like ours so we ended up switching to Square. The integration is clunky, multistep and prone to error. TouchBistro has its own payment solution which presumably is why they are not pursuing customer satisfacation with 3rd parties. It'd be fine if their product's rate was competitive but it isn't - it's expensive. Review collected by and hosted on G2.com.

Touch bistro is a very intuitive system, making it very user friendly. They have excellent customer service with timely responses to questions and issues. We have only been open for 3months, so far so good! This system has made it easy for our entire staff to be on the same page and have all the information we need ti run a successful restaurant. The reports are clear and easy to access/understand. The system itself allows for clear communication between the back and front of house. We are very happy with this system. Review collected by and hosted on G2.com.

The reservation app has been a bit challenging in creating the best flow for our small space making sure we are capitalizing on the most possible turns per night, but the staff has been helpful in fine tuning this. Review collected by and hosted on G2.com.

I have one of the worst experiences in my business career. Almost everyday I spend about 2 hours talking to TouchBistro customer service on the phone, but still they can't solve my problems.

Also they r not allowing to cancel my contract with them.

I am using TouchBistro from past 2months but I lost my customers, money and wasting lots of time just because of their worst system and customer servic (TouchBistro).

I would never recommend TouchBistro to my friends and other ppl, bcoz I don't waht them to be in stress as i am right now Review collected by and hosted on G2.com.

Dishonesty, Fraudulent, False, worst System, worst customer service.

If you like your money and health then i would never recommend this system to anyone. Review collected by and hosted on G2.com.

Quick, Intuative - easy to learn by staff. Good reports Review collected by and hosted on G2.com.

Nothing really I would reccomend it to other business owners. Review collected by and hosted on G2.com.

Touch bistro offers a POS system that aligns itself with how employees today interact with tech today. A familiar interface with intuitive control makes implementation easy. Review collected by and hosted on G2.com.

Costly hardware and ultimately having to deal with a 3rd party for hardware issues is the one downside to Touch Bsitro Review collected by and hosted on G2.com.

The tablets are easy to learn for front of house staff. Has helped reduce mistakes and miscommunications on food tickets. Review collected by and hosted on G2.com.

The workflow for entering tips onto the pos is cumbersome, wastes time. Review collected by and hosted on G2.com.

The functionality of the POS table side with iPad minis is great and time saving for servers. This is the only positive feature that we are fully comfortable giving accolades to. This of course is negated by the time that is needed to spend running around trying to find a credit card processor that will work, explaining double-charges to guests due to software issues and assuring them that if there is a double charge which there may or may not be we will resolve it, restarting credit card terminals and iPads in the hope that they will work, and working on customer retention due to the credit card processing issues. Review collected by and hosted on G2.com.

Reporting is horrific for accounting purposes. I had to create my own payroll excel file as labor reporting does not integrate tips earned. Daily reporting lacks several key pieces of information. The V400m credit card machines consistantly do not communicate with our iPads and cause terrible issues with our customers when trying to take payment. It will allow two payments to be processed for the same guest on the same check. It will allow an authorization for payment that our guests can see on their personal banking features, but no authorization will have gone through to the TouchBistro app, therefore causing guests to question us why we need to run a transaction again. We get follow-up calls from guests letting us know that they have two seperate transactions even though POS only registers one. This is a failure directly on the software as our WiFi has no connectivity issues. All these issues started occuring three or four TouchBistro updates ago. We have been trying to navigate a solution for this for over a month. We have lost customers due to this issue. We have contacted TouchBistro more times than I can count for a resolution, and get the same non-action "update to the newest version, it will be fine", "reboot they system, it will be fine", "change this setting on your iPads, it will be fine". Rest assured, it is not fine. DO NOT UNDER ANY CIRCUMSTANCE GET THIS SYSTEM WITH WEPAY BY CHASE! We truely feel that the 3rd party processing is almost certainly the core issue and that is was not designed correctly to work with TouchBisto and iPad processing.

This all comes after, of course, the onboarding process. Training materials provided are cursory at best. Nearly all facets of functionality are learned by trial and error. I had to write a training manual myself as the training videos essentially provide nothing but basic, generic POS material. Once you have the product purchased, all the humans that were involved with sales, onboarding, and integration completely disappear. You can of course call Customer Service, where the nice folks on the other line do their best, but have to outsourse pretty much any call to their Payments, Hardware, and Escalation Teams. Prepare to be on hold for a long while a memorize their horrifically loud hold music. Additionally, their "teams" are not available Friday evenings through Sundays, restaurants busiest days.

I spend at least 3 hours a week resolving payment issues both on the floor and from my office. I could go on in spades about further issues and go into greater detail than listed above, but I think the general point has been made. Review collected by and hosted on G2.com.

Easy to use website to make changes and review data Review collected by and hosted on G2.com.

Can't update menu on website, need to use iPad used for POS for that Review collected by and hosted on G2.com.