Compare Alchemer Survey and SmartSurvey 
Featured Products
At a Glance
Market Segments
Small-Business (41.8% of reviews)
Small-Business (45.7% of reviews)
Entry-Level Pricing
Call Us
Free
Alchemer Survey
Star Rating
(940)4.4 out of 5
Market Segments
Small-Business (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Call Us
Browse all 4 pricing plansSmartSurvey
Star Rating
(47)4.6 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Alchemer Survey excels in its advanced logic and branching options, allowing users to create highly personalized surveys without complex workarounds. This feature is particularly praised for its intuitive design, making it a strong choice for those needing detailed and customized survey experiences.
- Users say SmartSurvey offers a very simple interface that is particularly easy to use for non-technical staff. This ease of use is a significant advantage for teams looking for a straightforward survey tool without the need for extensive training or technical expertise.
- According to verified reviews, Alchemer Survey's reporting and analytics features are robust, enabling users to turn raw data into actionable insights effectively. Reviewers appreciate the depth of analysis available, which is ideal for research-based projects.
- Reviewers mention that while SmartSurvey provides a free account option, it comes with limitations, such as a cap on the number of responses per month. This can be a drawback for users who anticipate needing more flexibility in their survey distribution.
- G2 reviewers highlight that Alchemer Survey has a higher overall satisfaction score, reflecting a more favorable user experience compared to SmartSurvey. This is supported by a larger volume of recent reviews, indicating that users are consistently finding value in Alchemer's offerings.
- Users express that while SmartSurvey provides good basic functionality, Alchemer Survey's advanced features, such as conditional logic and piping, set it apart for users who require more sophisticated survey capabilities. This makes Alchemer a better fit for those with complex survey needs.
Pricing
Entry-Level Pricing
Alchemer Survey
Enterprise Solutions
Call Us
For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.
We specialize in helping teams, departments, and entire organizations act on feedback.
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services
SmartSurvey
Basic Plan
Free
- Unlimited surveys
- 15 questions per survey
- 100 responses per month
Free Trial
Alchemer Survey
Free Trial is available
SmartSurvey
Free Trial is available
Ratings
Meets Requirements
8.9
795
9.1
42
Ease of Use
8.8
796
9.0
42
Ease of Setup
8.8
384
9.1
21
Ease of Admin
8.7
367
9.0
21
Quality of Support
8.7
697
9.3
40
Has the product been a good partner in doing business?
8.9
349
9.0
20
Product Direction (% positive)
8.1
761
8.9
41
Features by Category
Survey Management
9.2
201
9.0
5
9.3
207
8.3
5
8.2
157
Not enough data
8.7
186
8.7
5
Survey Customization
9.0
192
Not enough data
8.7
181
Not enough data
8.5
145
Not enough data
8.1
140
Not enough data
Survey Insights
8.5
195
9.2
6
7.9
126
Feature Not Available
8.8
198
8.6
6
8.4
157
8.3
5
Agentic AI - Survey
6.0
14
Not enough data
6.0
13
Not enough data
7.3
13
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Survey and SmartSurvey are categorized as Survey
Unique Categories
Alchemer Survey is categorized as Online Form Builder
SmartSurvey has no unique categories
Reviews
Reviewers' Company Size
Alchemer Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartSurvey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
8.8%
Information Technology and Services
5.9%
Marketing and Advertising
5.8%
Education Management
5.5%
Non-Profit Organization Management
4.8%
Other
69.2%
Education Management
15.2%
Research
8.7%
Government Administration
8.7%
Real Estate
6.5%
Wholesale
4.3%
Other
56.5%
Alternatives
Discussions
What happens to the data I collect? Is it stored securely?
2 Comments
A
At SurveyGizmo we take security very seriously. You can review the SurveyGizmo Security Overview here:...Read more
How do I make QR codes for the links?
2 Comments
JP
¡Hi Dominique!
I have always thought that SurveyGizmo does the hard way, which could be done the easy way.
You just have to copy the URL you want and...Read more
How do you determine some of the best questions to use?
2 Comments
A
Hi Michelle,
Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing...Read more
What is SmartSurvey?
1 Comment
Official Response from SmartSurvey
SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights...Read more
SmartSurvey has no more discussions with answers
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