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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $82.00 1 User Per Month
Aircall
Star Rating
(1,490)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansNatterbox
Star Rating
(122)4.4 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface that makes navigation seamless. Users highlight how easy it is to make calls and find colleagues, stating, "It's so user-friendly. I can easily call with students with a few clicks."
- According to verified reviews, Natterbox stands out for its administrative capabilities, particularly in managing call routings. Users appreciate the ability to make quick adjustments to meet business needs, noting that "Natterbox is easy to administrate, especially when it comes to managing call routings."
- Users say that Aircall's implementation process is notably quick and straightforward, with many recent users highlighting the intuitive onboarding wizard that helps them get started without hassle. This contributes to its higher overall satisfaction ratings compared to Natterbox.
- Reviewers mention that while Natterbox integrates well with Salesforce, providing a seamless experience, it has faced some stability issues, with users reporting only a couple of outages over a year and a half. This reliability is a key factor for businesses relying on consistent communication.
- G2 reviewers highlight that Aircall's advanced AI features enhance the calling experience, with users noting that the connection is "very fast, reliable, and easy to use." This technological edge contributes to its higher scores in overall user satisfaction.
- According to recent feedback, Natterbox is praised for its collaborative approach in feature development, with users appreciating the workshops that help tailor the software to their needs. This level of engagement can be a significant advantage for organizations looking for customized solutions.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Aircall
Free Trial is available
Natterbox
No trial information availableRatings
Meets Requirements
8.8
1,202
8.6
104
Ease of Use
9.2
1,214
8.9
106
Ease of Setup
8.9
688
8.5
85
Ease of Admin
8.6
445
8.8
77
Quality of Support
8.5
1,112
9.0
101
Has the product been a good partner in doing business?
8.2
433
8.9
76
Product Direction (% positive)
8.8
1,164
9.2
102
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.7
12
Not enough data
7.1
7
Not enough data
9.3
12
Not enough data
8.6
6
Agent Performance Management
Not enough data
7.7
10
Not enough data
8.3
12
Not enough data
7.7
10
Generative AI
Not enough data
8.3
5
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
23
Engagement
Not enough data
8.9
15
Not enough data
9.2
21
Not enough data
9.1
21
Performance
Not enough data
8.9
22
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
9.2
576
|
Verified
8.7
63
Feature Not Available
7.1
43
Feature Not Available
6.7
39
8.0
363
6.4
39
7.9
436
|
Verified
7.0
37
Generative AI
7.8
231
7.1
25
Functions
8.8
562
|
Verified
8.4
57
8.7
545
|
Verified
8.3
56
8.8
531
|
Verified
8.0
46
Feature Not Available
7.9
42
8.7
468
|
Verified
Feature Not Available
8.9
488
|
Verified
8.4
54
8.8
512
|
Verified
8.3
54
8.8
468
|
Verified
8.2
43
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
94
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
556
|
Verified
8.6
52
8.9
560
|
Verified
8.8
62
8.8
580
|
Verified
8.5
65
9.1
507
|
Verified
8.9
56
Feature Not Available
7.7
45
Platform
8.3
188
Not enough data
8.7
211
Not enough data
8.8
208
Not enough data
9.0
215
Not enough data
9.0
220
Not enough data
8.8
205
Not enough data
8.9
204
Not enough data
Generative AI
7.5
114
Not enough data
Workforce Management
9.0
208
Not enough data
8.9
205
Not enough data
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
221
Not enough data
8.9
219
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
349
|
Verified
9.2
35
Feature Not Available
5.8
13
Feature Not Available
6.3
21
Feature Not Available
7.4
14
8.2
226
|
Verified
7.9
21
8.7
255
8.6
26
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
8.1
24
8.3
264
|
Verified
8.1
23
8.7
281
|
Verified
7.3
16
Advanced Features
8.1
267
8.2
26
Feature Not Available
7.6
19
8.8
302
|
Verified
8.7
26
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
9.5
48
8.7
402
7.8
42
9.2
442
9.2
44
9.2
450
9.3
48
8.4
47
Feature Not Available
Contacts
8.9
436
8.4
40
8.7
415
7.7
37
Feature Not Available
8.1
34
Insights
8.6
432
8.9
43
8.7
419
8.6
44
Feature Not Available
8.3
43
7.7
364
7.6
36
Feature Not Available
7.4
34
7.6
47
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Natterbox are categorized as Outbound Call Tracking, VoIP Providers, Contact Center, AI Customer Support Agents, and Conversation Intelligence
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), AI Voice Assistants, Auto Dialer, and AI Sales Assistant
Natterbox is categorized as Contact Center Quality Assurance, Speech Analytics, Sales Coaching, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.0%
Financial Services
15.1%
Staffing and Recruiting
7.6%
Manufacturing
6.7%
Leisure, Travel & Tourism
6.7%
Computer Software
5.9%
Other
58.0%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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