Compare Aircall and Kixie PowerCall & SMS 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (82.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial
Aircall
Star Rating
(1,179)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansKixie PowerCall & SMS
Star Rating
(787)4.8 out of 5
Market Segments
Small-Business (82.5% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its Call Recording feature, receiving a high score of 9.9, which allows for comprehensive tracking of conversations. In contrast, Kixie PowerCall & SMS also performs well with a score of 9.6, but some users feel it lacks the same level of detail in recording options.
- Reviewers mention that Kixie PowerCall & SMS shines in Quality of Support, achieving a score of 9.6, with many users praising the responsiveness and helpfulness of the support team. Aircall, while still good at 8.4, has received feedback indicating that support could be more accessible during peak times.
- G2 users highlight that Kixie PowerCall & SMS offers superior Text Messaging capabilities, particularly with its Two-Way Text Messaging feature scoring 9.4, which allows for seamless communication. Aircall's score of 8.8 in Bulk SMS is seen as less robust, with users wishing for more flexibility in messaging options.
- Users on G2 report that Aircall's CRM Integration is highly rated at 9.6, making it easy to sync with various CRM systems. Kixie PowerCall & SMS, while also strong at 9.1, has been noted by some users as having fewer integration options compared to Aircall.
- Reviewers say that Kixie PowerCall & SMS provides a more user-friendly experience with its Ease of Setup scoring 9.2, which many users found straightforward and quick. Aircall, with a score of 8.7, has received comments about a steeper learning curve during initial setup.
- Users report that Aircall's Call Analytics features, particularly Call Analysis scoring 9.8, are highly praised for providing actionable insights. Kixie PowerCall & SMS, while scoring well at 9.0, is seen as lacking some advanced analytics features that Aircall offers.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
Aircall
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.7
945
9.3
668
Ease of Use
9.1
955
9.3
681
Ease of Setup
8.7
434
9.1
378
Ease of Admin
8.6
378
9.1
268
Quality of Support
8.5
881
9.6
661
Has the product been a good partner in doing business?
8.1
368
9.2
267
Product Direction (% positive)
8.7
908
9.5
673
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
9.0
68
Not enough data
9.1
74
Not enough data
8.9
69
Organization
Not enough data
9.0
45
Not enough data
9.0
70
Not enough data
9.3
78
Performance Analysis
Not enough data
9.6
73
Not enough data
9.6
79
Sales Analysis
Not enough data
9.4
65
Not enough data
9.3
68
Generative AI
Not enough data
9.2
34
Not enough data
9.6
33
Integrated Workflows
Not enough data
9.3
129
Not enough data
9.1
123
Not enough data
9.6
162
Not enough data
9.1
126
Not enough data
9.6
158
Not enough data
9.0
115
Not enough data
9.2
127
Repeatability and Reportability
Not enough data
9.0
126
Not enough data
9.3
128
Not enough data
9.3
133
Not enough data
9.2
126
Not enough data
8.6
106
AI and Automation
Not enough data
9.0
115
Not enough data
8.9
110
Not enough data
8.9
107
Not enough data
8.9
101
Not enough data
8.6
101
Generative AI
Not enough data
Feature Not Available
Dialing Options
Not enough data
9.2
269
|
Verified
Not enough data
9.4
256
|
Verified
Not enough data
9.2
235
Agent Tools
Not enough data
8.9
231
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
8.8
244
|
Verified
Not enough data
9.6
292
|
Verified
Automation
Not enough data
9.0
234
|
Verified
Not enough data
8.9
215
Not enough data
8.9
228
|
Verified
Not enough data
8.9
226
Not enough data
9.0
248
|
Verified
Call Analytics
Not enough data
9.9
15
Not enough data
9.4
14
Not enough data
9.8
15
Not enough data
9.8
15
Agent Performance Management
Not enough data
8.8
13
Not enough data
8.0
14
Not enough data
8.9
14
Generative AI
Not enough data
8.6
15
Text Messaging
Not enough data
8.8
75
Not enough data
9.4
86
Not enough data
8.8
72
Not enough data
9.3
77
Not enough data
8.8
62
Not enough data
8.6
69
Not enough data
9.4
86
Not enough data
9.1
77
SMS Platform
Not enough data
9.3
82
Not enough data
9.2
80
Not enough data
8.7
66
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
73
Channels
9.1
393
|
Verified
9.6
95
Feature Not Available
8.7
63
Feature Not Available
8.8
63
8.1
193
9.2
94
8.0
273
|
Verified
8.8
83
Generative AI
Feature Not Available
8.6
57
Functions
8.8
396
|
Verified
9.3
79
8.6
381
|
Verified
9.1
78
8.7
365
|
Verified
9.4
78
Feature Not Available
9.0
74
8.7
304
|
Verified
9.4
78
8.9
321
|
Verified
9.0
80
8.8
349
|
Verified
9.1
83
8.7
308
|
Verified
9.1
80
Administrative
8.8
395
|
Verified
9.2
84
8.9
402
|
Verified
9.5
83
8.7
416
|
Verified
9.3
87
9.1
346
|
Verified
9.5
85
Feature Not Available
9.0
67
Platform
8.1
137
9.2
60
8.7
159
8.9
70
8.8
158
9.3
69
9.0
164
9.5
77
9.0
169
9.3
73
8.8
156
9.4
62
8.9
154
9.5
66
Generative AI
Feature Not Available
8.7
48
Workforce Management
9.0
158
9.5
79
8.9
156
9.3
71
Administrative
9.1
170
9.5
81
8.9
169
9.5
81
Training
Not enough data
9.6
67
Not enough data
9.2
64
Not enough data
9.1
33
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
60
Not enough data
9.7
58
Not enough data
9.6
55
Not enough data
9.4
62
Not enough data
9.5
64
Not enough data
9.2
64
Not enough data
9.3
57
Generative AI
Not enough data
8.3
26
Basic Communication
8.8
326
|
Verified
9.8
79
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
205
|
Verified
9.4
63
|
Verified
8.7
234
9.6
66
|
Verified
Access
8.3
235
9.6
65
8.2
244
|
Verified
9.7
77
8.7
261
|
Verified
9.7
55
Advanced Features
8.1
247
9.5
61
Feature Not Available
9.6
57
|
Verified
8.8
280
|
Verified
9.8
76
Calling
9.3
340
9.7
310
8.7
295
9.3
246
9.2
335
9.4
279
9.2
344
9.6
305
Contacts
8.8
331
9.1
275
8.7
310
9.1
257
Feature Not Available
9.3
262
Insights
8.6
326
9.3
268
8.7
314
9.4
274
Feature Not Available
9.5
271
7.8
262
8.8
216
Feature Not Available
9.0
211
Incentives
Not enough data
8.6
56
Not enough data
8.8
62
Not enough data
Feature Not Available
Not enough data
8.9
66
Personalization
Not enough data
9.1
65
Not enough data
9.3
66
Not enough data
9.5
75
Not enough data
9.3
61
Administrative
Not enough data
9.5
74
Not enough data
9.3
57
Not enough data
9.2
56
Categories
Categories
Shared Categories
Aircall and Kixie PowerCall & SMS are categorized as Outbound Call Tracking, VoIP, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Auto Dialer, Sales Coaching, Sales Performance Management, and Conversation Intelligence
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.4%
Financial Services
11.4%
Marketing and Advertising
11.3%
Real Estate
9.7%
Insurance
8.6%
Computer Software
6.2%
Other
52.7%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Kixie PowerCall & SMS
Most Helpful Favorable Review
Raymond James i.
Verified User in Real Estate
Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...
Most Helpful Critical Review
Jason B.
Verified User in Hospitality
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Raymond James i.
Verified User in Real Estate
Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Jason B.
Verified User in Hospitality
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Do you offer a longer cord on the headset?
1 comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
What would be the best way to import leads to hubspot to be used on kixie
1 comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
What is the best way to avoid being confused with Spam with using the local presence feature?
1 comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
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