Compare Aircall and CloudCall 
- Users report that Aircall excels in call routing with a score of 9.0, while CloudCall falls behind at 7.3, indicating that Aircall provides a more efficient way to direct calls to the right agents.
- Reviewers mention that Aircall's call recording feature is highly rated at 9.3, which is significantly better than CloudCall's 8.7, suggesting that users find Aircall's recording capabilities more reliable and user-friendly.
- G2 users highlight that Aircall's ease of use is rated at 9.1, compared to CloudCall's 8.1, indicating that Aircall is generally more intuitive and easier to navigate for everyday users.
- Users on G2 report that Aircall's queue management feature scores 8.8, while CloudCall's score of 7.3 suggests that Aircall offers a more robust solution for managing incoming calls effectively.
- Reviewers say that Aircall's IVR (Interactive Voice Response) system is rated at 8.8, which is superior to CloudCall's 8.2, indicating that Aircall provides a more effective automated response system for callers.
- Users mention that Aircall's concurrent calling feature scores 8.7, while CloudCall's score of 7.2 shows that Aircall allows for better handling of multiple calls simultaneously, enhancing productivity for teams.
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
CloudCall has the most efficient and polite techs and service providers. Every member of the CloudCall Team takes the time not to fix an issue but also explain why it occurred and how to avoid this in the future, and sometimes a quick fix that I can do on...
When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was unstable - The app...
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
CloudCall has the most efficient and polite techs and service providers. Every member of the CloudCall Team takes the time not to fix an issue but also explain why it occurred and how to avoid this in the future, and sometimes a quick fix that I can do on...
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was unstable - The app...
