Compare Aircall and CallHippo 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (76.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$16.00
Aircall
Star Rating
(1,180)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCallHippo
Star Rating
(338)4.4 out of 5
Market Segments
Small-Business (76.2% of reviews)
Entry-Level Pricing
$16.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call routing with a score of 9.0, allowing for efficient management of incoming calls, while CallHippo, with a score of 8.7, offers solid routing but lacks some of the advanced features that Aircall provides.
- Reviewers mention that CallHippo shines in web chat functionality, scoring 9.2 compared to Aircall's 8.2, making it a better choice for businesses that prioritize real-time customer engagement through chat.
- G2 users highlight Aircall's superior call recording feature, scoring 9.0, which is essential for training and compliance, while CallHippo's call recording feature, scoring 9.3, is also strong but lacks some of the intuitive access options that Aircall offers.
- Users on G2 report that CallHippo's reporting and dashboards feature is particularly robust, scoring 9.3, providing detailed insights that help businesses track performance effectively, whereas Aircall's reporting, with a score of 8.7, is functional but less comprehensive.
- Reviewers say that Aircall's quality of support, rated at 8.4, is slightly lower than CallHippo's 8.9, indicating that users may find more responsive and helpful customer service with CallHippo.
- Users report that both platforms offer good mobile access, but Aircall's score of 8.7 slightly edges out CallHippo's 8.6, suggesting a marginally better mobile experience for users on the go.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CallHippo
Bronze
$16.00
For Startups (Up To 5 Users)
- Free Number
- Forward-to-device
- SMS
Free Trial
Aircall
Free Trial is available
CallHippo
Free Trial is available
Ratings
Meets Requirements
8.7
945
8.7
256
Ease of Use
9.1
955
8.8
256
Ease of Setup
8.7
434
8.8
141
Ease of Admin
8.6
378
8.7
119
Quality of Support
8.5
881
8.9
262
Has the product been a good partner in doing business?
8.1
368
8.6
121
Product Direction (% positive)
8.7
908
7.9
225
Features by Category
Channels
9.1
393
|
Verified
8.8
57
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
193
8.2
48
|
Verified
8.0
273
|
Verified
Feature Not Available
Generative AI
Feature Not Available
8.6
11
Functions
8.8
396
|
Verified
9.1
35
|
Verified
8.6
381
|
Verified
8.9
35
|
Verified
8.7
365
|
Verified
8.9
35
|
Verified
Feature Not Available
Feature Not Available
8.7
304
|
Verified
8.7
35
|
Verified
8.9
321
|
Verified
8.9
34
|
Verified
8.8
349
|
Verified
Feature Not Available
8.7
308
|
Verified
8.9
34
|
Verified
Administrative
8.8
395
|
Verified
9.1
29
8.9
402
|
Verified
9.0
43
|
Verified
8.7
416
|
Verified
9.3
47
|
Verified
9.1
346
|
Verified
9.2
40
|
Verified
Feature Not Available
9.0
31
Platform
8.1
137
8.3
33
8.7
159
8.7
37
8.8
158
8.4
32
9.0
164
8.7
34
9.0
169
8.7
37
8.8
156
8.4
32
8.9
154
8.8
33
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
158
9.1
37
8.9
156
9.1
40
Administrative
9.1
170
9.2
41
8.9
169
9.2
39
Basic Communication
8.8
326
|
Verified
8.7
105
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.2
79
Feature Not Available
Feature Not Available
8.1
205
|
Verified
8.2
69
|
Verified
8.7
234
8.5
71
|
Verified
Access
8.3
235
8.4
69
8.2
244
|
Verified
8.4
80
8.7
261
|
Verified
8.7
75
Advanced Features
8.1
247
8.3
69
|
Verified
Feature Not Available
8.1
71
|
Verified
8.8
280
|
Verified
8.7
94
|
Verified
Calling
9.3
340
Not enough data
8.7
295
Not enough data
9.2
335
Not enough data
9.2
344
Not enough data
Contacts
8.8
331
Not enough data
8.7
310
Not enough data
Feature Not Available
Not enough data
Insights
8.6
326
Not enough data
8.7
314
Not enough data
Feature Not Available
Not enough data
7.8
262
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Aircall and CallHippo are categorized as VoIP, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.4%
Information Technology and Services
15.7%
Computer Software
8.4%
Marketing and Advertising
8.1%
Education Management
6.0%
Financial Services
3.3%
Other
58.4%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
CallHippo
Most Helpful Favorable Review
Saiprasad N.
Verified User in Information Technology and Services
Vast calling reach, Nice customer support
Most Helpful Critical Review
Nick M.
Verified User in Computer Software
Nothing that I can think of right now. I didn't use the service enough.
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Saiprasad N.
Verified User in Information Technology and Services
Vast calling reach, Nice customer support
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Nick M.
Verified User in Computer Software
Nothing that I can think of right now. I didn't use the service enough.
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
How can I get better prices from CallHippo?
5 comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
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