Compare Adobe RoboHelp and MadCap Flare 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
$2,333.00 Per Year
Adobe RoboHelp
Star Rating
(38)4.0 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Adobe RoboHelpMadCap Flare
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$2,333.00 Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Adobe RoboHelp excels in content authoring with a score of 9.3, highlighting its robust Rich Text Editor, which allows for seamless formatting and editing of documents. In contrast, MadCap Flare, while still strong, has a slightly lower score in this area.
- Reviewers mention that MadCap Flare offers superior quality of support, scoring 8.5 compared to Adobe RoboHelp's 7.4. Users appreciate the responsiveness and helpfulness of MadCap's support team, which can be crucial for troubleshooting and guidance.
- G2 users indicate that Adobe RoboHelp has a more user-friendly setup process, scoring 7.1 for ease of setup, while MadCap Flare scores 7.9. This suggests that users find RoboHelp easier to get started with, which can be a significant advantage for teams looking to implement quickly.
- Reviewers say that MadCap Flare shines in collaboration features, particularly with its multi-user collaboration scoring 7.9. Users appreciate the ability to work together in real-time, which is essential for teams working on large documentation projects.
- Users on G2 highlight that Adobe RoboHelp has a more extensive range of pre-built templates, scoring 7.8, which can save time for users looking to create professional-looking documents without starting from scratch. MadCap Flare, while customizable, does not offer as many out-of-the-box options.
- Reviewers mention that MadCap Flare's API and integrations score 7.7, indicating a strong capability for connecting with other tools and systems, which is vital for organizations looking to streamline their workflows and enhance productivity.
Featured Products
Sponsored
HelpSmith
(16)
Help Authoring Tool (HAT)
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Kontent.ai
(148)
Help Authoring Tool (HAT)
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Pricing
Entry-Level Pricing
Adobe RoboHelp
No pricing availableMadCap Flare
Subscription
$2,333.00
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Adobe RoboHelp
No trial information availableMadCap Flare
Free Trial is available
Ratings
Meets Requirements
8.1
30
8.7
358
Ease of Use
8.0
29
7.4
358
Ease of Setup
7.1
19
7.9
261
Ease of Admin
7.5
19
8.0
252
Quality of Support
7.4
28
8.5
335
Has the product been a good partner in doing business?
7.1
18
8.9
253
Product Direction (% positive)
5.9
31
7.7
333
Features by Category
Content
Not enough data
9.3
54
Not enough data
9.3
50
Not enough data
8.9
45
Not enough data
8.6
25
Not enough data
8.5
24
Not enough data
8.6
20
Not enough data
8.3
35
Not enough data
8.1
49
Not enough data
8.9
49
Design
Not enough data
7.8
49
Not enough data
7.8
28
Not enough data
7.9
41
Not enough data
8.5
48
Platform
Not enough data
8.3
43
Not enough data
8.3
26
Not enough data
8.6
45
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.5
25
Not enough data
7.9
26
Not enough data
7.7
22
Design
Not enough data
7.5
87
Not enough data
8.0
86
Not enough data
7.8
72
Collaboration
Not enough data
7.9
74
Not enough data
7.2
60
File Types
Not enough data
8.8
96
Not enough data
7.5
90
Not enough data
9.2
86
Edit & Revise
Not enough data
8.5
76
Not enough data
8.1
58
Not enough data
8.7
95
Integrate & Embed
Not enough data
6.7
30
Not enough data
8.8
56
Not enough data
8.3
43
Operating System
Not enough data
8.8
100
Not enough data
4.4
16
Not enough data
4.0
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Adobe RoboHelp and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Adobe RoboHelp has no unique categories
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Adobe RoboHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.6%
Computer Software
16.7%
Writing and Editing
11.1%
Banking
8.3%
Telecommunications
5.6%
Other
27.8%
Computer Software
38.1%
Information Technology and Services
15.5%
Writing and Editing
3.6%
Financial Services
2.6%
Computer & Network Security
2.4%
Other
37.9%
Most Helpful Reviews
Adobe RoboHelp
Most Helpful Favorable Review
Verified User in Writing and Editing
Sleek layout designs and improved user experience.
Most Helpful Critical Review
Verified User in E-Learning
The learning curve to get started it high for new users, and it doesn't work cross-versions as well as I would like.
MadCap Flare
Most Helpful Favorable Review
David G.
Verified User in Information Technology and Services
Very powerful editing environment leveraging stylesheets and cross references that work for both online and print outputs
Most Helpful Critical Review
Verified User in Computer Software
The formatting is restrictive at times. There is an option to generate on-demand PDF for HTML FILES however the cross-links in the PDFs do not work. For a large online help it is nearly impossible to sit and manually add external links to each and every...
Verified User in Writing and Editing
Sleek layout designs and improved user experience.
David G.
Verified User in Information Technology and Services
Very powerful editing environment leveraging stylesheets and cross references that work for both online and print outputs
Verified User in E-Learning
The learning curve to get started it high for new users, and it doesn't work cross-versions as well as I would like.
Verified User in Computer Software
The formatting is restrictive at times. There is an option to generate on-demand PDF for HTML FILES however the cross-links in the PDFs do not work. For a large online help it is nearly impossible to sit and manually add external links to each and every...
Alternatives
Discussions
What is Adobe RoboHelp used for?
1 comment
CK
Adobe RoboHelp is used for publishing documents, such as Desk Level Procedures or Job Aids, Reference Guides, etc., in an on-line format. We love the...Read more
Adobe RoboHelp has no more discussions with answers
How long does it take to learn how to use MadCap Flare?
1 comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
What does the output from Flare look like? Are there any examples I can see?
1 comment
JC
There are tons of examples, and, if I showed anything in particular, it wouldn't give it justice. That said, they have lots and lots of examples on their...Read more
If our team uses Flare, what can we expect in terms of the return on investment?
1 comment
EW
In the early 1990's I was using 3 programs to manage just the learning content of a U.S. Navy training department . Over the last 30 years I have seen...Read more
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