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Compare Adobe RoboHelp and MadCap Flare 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (53.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Adobe RoboHelp
Star Rating
(38)4.0 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Adobe RoboHelpMadCap Flare
Star Rating
(485)4.4 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MadCap Flare significantly outperforms Adobe RoboHelp in overall user satisfaction, with a higher G2 Score reflecting its strong market presence and positive user experiences.
- Users say that Adobe RoboHelp has made strides with its revamped UI and faster building capabilities, highlighting features like "robust functionality and output choices," but it still struggles to match the comprehensive feature set offered by MadCap Flare.
- Reviewers mention that MadCap Flare's industry-leading features, such as topic-based authoring and conditional settings, provide a highly customizable output that enhances user collaboration and productivity, making it a preferred choice for many teams.
- According to verified reviews, Adobe RoboHelp's ease of use is praised, particularly for its ability to search and insert links throughout projects, yet it faces challenges in meeting the diverse needs of users compared to the more versatile MadCap Flare.
- Users highlight that MadCap Flare's support is exceptional, with many finding the team to be "helpful and friendly," which contributes to a more positive overall experience, while Adobe RoboHelp's support quality is seen as less reliable.
- G2 reviewers note that while both products cater to the mid-market segment, MadCap Flare's extensive user base and higher total number of reviews suggest a more robust community and ongoing development, making it a safer bet for long-term investment.
Pricing
Entry-Level Pricing
Adobe RoboHelp
No pricing availableMadCap Flare
Subscription
Contact Us
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Adobe RoboHelp
No trial information availableMadCap Flare
Free Trial is available
Ratings
Meets Requirements
8.1
30
8.6
402
Ease of Use
8.0
29
7.4
402
Ease of Setup
7.1
19
7.9
300
Ease of Admin
7.5
19
8.0
288
Quality of Support
7.4
28
8.6
376
Has the product been a good partner in doing business?
7.1
18
8.9
290
Product Direction (% positive)
5.9
31
7.6
370
Features by Category
Content
Not enough data
9.3
56
Not enough data
9.2
52
Not enough data
8.8
47
Not enough data
8.5
26
Not enough data
8.2
26
Not enough data
8.5
21
Not enough data
8.3
37
Not enough data
8.1
51
Not enough data
8.9
51
Design
Not enough data
7.8
50
Not enough data
7.8
29
Not enough data
7.9
42
Not enough data
8.4
50
Platform
Not enough data
8.3
45
Not enough data
8.3
27
Not enough data
8.5
47
Not enough data
8.4
33
Not enough data
8.7
35
Not enough data
8.4
26
Not enough data
7.8
27
Not enough data
7.6
23
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
7.5
88
Not enough data
8.0
87
Not enough data
7.8
73
Collaboration
Not enough data
7.9
75
Not enough data
7.2
61
File Types
Not enough data
8.7
97
Not enough data
7.5
91
Not enough data
9.1
87
Edit & Revise
Not enough data
8.5
77
Not enough data
8.1
59
Not enough data
8.7
96
Integrate & Embed
Not enough data
6.7
31
Not enough data
8.7
57
Not enough data
8.3
44
Operating System
Not enough data
8.7
101
Not enough data
4.5
17
Not enough data
4.2
13
Generative AI
Not enough data
5.7
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
5.5
7
Not enough data
5.5
7
Agentic AI - Document Creation
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adobe RoboHelp and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Adobe RoboHelp has no unique categories
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Adobe RoboHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.6%
Computer Software
16.7%
Writing and Editing
11.1%
Banking
8.3%
Telecommunications
5.6%
Other
27.8%
Computer Software
36.6%
Information Technology and Services
15.2%
Writing and Editing
3.4%
Computer & Network Security
3.4%
Financial Services
2.5%
Other
38.9%
Discussions
What is Adobe RoboHelp used for?
1 Comment
CK
Adobe RoboHelp is used for publishing documents, such as Desk Level Procedures or Job Aids, Reference Guides, etc., in an on-line format. We love the...Read more
Adobe RoboHelp has no more discussions with answers
How much is MadCap Central?
2 Comments
MM
MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an...Read more
Is MadCap Flare cloud-based?
2 Comments
MM
MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their...Read more
How long does it take to learn how to use MadCap Flare?
1 Comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
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