Compare Ada Software and IBM watsonx Assistant 
At a Glance
Market Segments
Mid-Market (61.4% of reviews)
Enterprise (43.1% of reviews)
Entry-Level Pricing
No pricing available
Free
Ada
Star Rating
(154)4.6 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AdaIBM watsonx Assistant
Star Rating
(325)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in Natural Language Understanding (NLU) with a score of 9.1, which reviewers mention leads to more accurate and context-aware interactions compared to Ada's score of 8.1.
- Reviewers mention that Ada shines in Ease of Use, scoring 9.0, making it more accessible for teams without extensive technical expertise, while IBM watsonx Assistant has a slightly lower score of 8.6 in this area.
- G2 users highlight that IBM watsonx Assistant offers superior customization options, with a score of 8.7, allowing businesses to tailor responses effectively, whereas Ada's customization score is not specified, indicating potential limitations.
- Users on G2 report that Ada provides exceptional Quality of Support, scoring 9.4, which reviewers say contributes to a smoother implementation and ongoing assistance, while IBM watsonx Assistant's support score is lower at 8.1.
- Reviewers mention that both platforms have strong automation capabilities, but IBM watsonx Assistant's Sales Follow-Up feature scores 9.3, indicating a more robust solution for sales teams compared to Ada's offerings.
- Users say that IBM watsonx Assistant's proactive engagement features, scoring 8.5, allow for more dynamic customer interactions, while Ada's score in this area is not highlighted, suggesting it may not be as effective in initiating customer conversations.
Featured Products
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
(0)
Customer Self-Service
Visit Website
Sponsored
Yuma AI
(12)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Ada
No pricing availableIBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
Ada
Free Trial is available
IBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
8.7
119
8.5
224
Ease of Use
9.0
122
8.5
231
Ease of Setup
8.7
108
8.1
157
Ease of Admin
8.9
110
7.9
138
Quality of Support
9.4
119
8.1
204
Has the product been a good partner in doing business?
9.4
109
8.4
136
Product Direction (% positive)
9.3
116
9.2
206
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
8.9
49
8.5
13
8.8
49
8.1
12
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
9.0
10
9.0
48
8.1
12
8.9
49
8.7
10
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
8.7
62
Not enough data
8.8
56
Not enough data
9.2
61
Not enough data
8.8
59
Not enough data
8.5
49
Not enough data
Platform
8.9
53
Not enough data
8.4
55
Not enough data
8.6
56
Not enough data
7.8
61
Not enough data
8.1
42
Not enough data
8.6
52
Not enough data
8.7
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
16
Not enough data
8.2
10
Not enough data
9.0
12
Not enough data
8.5
9
Not enough data
Support Automation
8.7
13
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.9
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
68
Not enough data
8.5
65
Not enough data
8.7
43
Not enough data
8.7
19
Not enough data
8.5
24
Not enough data
Self-Service Platform
8.8
23
Not enough data
8.7
26
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Categories
Categories
Shared Categories
Ada and IBM watsonx Assistant are categorized as AI Agents
Unique Categories
Ada is categorized as Conversational Support, Conversational Marketing, Chatbots, Customer Self-Service, and Customer Service Automation
IBM watsonx Assistant is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.0%
Telecommunications
9.2%
Consumer Services
6.5%
Information Technology and Services
5.9%
Retail
5.2%
Other
56.2%
Information Technology and Services
18.1%
Computer Software
12.8%
Banking
5.6%
Telecommunications
5.3%
Automotive
4.3%
Other
53.9%
Most Helpful Reviews
Ada
Most Helpful Favorable Review
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Most Helpful Critical Review
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Vishal S.
Verified User in Health, Wellness and Fitness
dev-ops is not there for wA, configuraution is not proper
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Vishal S.
Verified User in Health, Wellness and Fitness
dev-ops is not there for wA, configuraution is not proper
Alternatives
Discussions
Remas
1 comment
RA
Love yuoRead more
What is Ada used for?
1 comment
A
Customer Service. Responding to frequently asked questions and enabling self-service automation.Read more
Ada has no more discussions with answers
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
