Compare Ada Software and Aivo 
At a Glance
Market Segments
Mid-Market (61.4% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ada
Star Rating
(154)4.6 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AdaAivo
Star Rating
(133)4.5 out of 5
Market Segments
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AivoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aivo excels in its Quality of Support with a score of 8.8, while Ada shines even brighter with a score of 9.4, indicating a more responsive and helpful support team.
- Reviewers mention that Aivo's Ease of Use is rated at 8.8, which is slightly lower than Ada's impressive score of 9.0, suggesting that Ada may offer a more intuitive user experience.
- G2 users highlight Aivo's Natural Language Understanding (NLU) score of 8.1, which falls short compared to Ada's 8.5, indicating that Ada may better understand and process user queries.
- Users on G2 note that Aivo's Customization options are rated at 8.4, while Ada offers a more robust customization experience with a score of 8.7, allowing for greater flexibility in tailoring responses.
- Reviewers say that Aivo's Automation capabilities are rated at 8.9, which is slightly higher than Ada's 8.7, suggesting that Aivo may have a slight edge in automating customer interactions.
- Users report that Aivo's Conversational Platform personalization is rated at 9.0, matching Ada's score, indicating that both platforms provide strong capabilities in creating personalized user experiences.
Featured Products
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Live Chat
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Pricing
Entry-Level Pricing
Ada
No pricing availableAivo
No pricing availableFree Trial
Ada
Free Trial is available
Aivo
No trial information availableRatings
Meets Requirements
8.7
119
8.5
109
Ease of Use
9.0
122
8.8
107
Ease of Setup
8.7
108
8.4
92
Ease of Admin
8.9
110
8.8
94
Quality of Support
9.4
119
8.8
109
Has the product been a good partner in doing business?
9.4
109
8.8
96
Product Direction (% positive)
9.3
116
9.0
106
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.7
62
8.4
34
8.8
56
8.3
34
9.2
61
8.3
33
8.8
59
8.4
33
8.5
49
7.8
18
Platform
8.9
53
8.1
26
8.4
55
8.4
32
8.6
56
8.3
30
7.8
61
8.0
32
8.1
42
Feature Not Available
8.6
52
8.2
31
8.7
59
8.2
30
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
9.0
16
Not enough data
8.2
10
Not enough data
9.0
12
Not enough data
8.5
9
Not enough data
Support Automation
8.7
13
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.9
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.4
44
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.2
10
Internal Use
Not enough data
8.2
39
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.2
30
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.6
68
8.6
37
8.5
65
8.1
32
8.7
43
Feature Not Available
8.7
19
8.5
9
8.5
24
8.6
14
Self-Service Platform
8.8
23
8.5
11
8.7
26
8.9
14
8.3
27
8.0
15
8.3
28
8.2
12
Categories
Categories
Shared Categories
Ada and Aivo are categorized as Chatbots and Customer Self-Service
Unique Categories
Ada is categorized as AI Agents, Conversational Support, Conversational Marketing, and Customer Service Automation
Aivo is categorized as Genesys AppFoundry Marketplace and Live Chat
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.0%
Telecommunications
9.2%
Consumer Services
6.5%
Information Technology and Services
5.9%
Retail
5.2%
Other
56.2%
Banking
18.5%
Financial Services
10.5%
Telecommunications
8.9%
Consumer Services
8.1%
Information Technology and Services
5.6%
Other
48.4%
Most Helpful Reviews
Ada
Most Helpful Favorable Review
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Most Helpful Critical Review
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Aivo
Most Helpful Favorable Review
Verified User in Staffing and Recruiting
su rapidez funcionalidad y simpleza , 10 puntos
Most Helpful Critical Review
Luciana G.
Verified User in Sports
To make integration with everything and the team to know better about our company and our contract
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Verified User in Staffing and Recruiting
su rapidez funcionalidad y simpleza , 10 puntos
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Luciana G.
Verified User in Sports
To make integration with everything and the team to know better about our company and our contract
Discussions
Remas
1 comment
RA
Love yuoRead more
What is Ada used for?
1 comment
A
Customer Service. Responding to frequently asked questions and enabling self-service automation.Read more
Ada has no more discussions with answers
How do I connect my bot to my Facebook Page?
2 comments
Official Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 comment
Official Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 comment
Official Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
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