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Compare 8x8 Contact Center and Sayint 
At a Glance
Market Segments
Mid-Market (54.6% of reviews)
Mid-Market (75.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Contact Center
Star Rating
(234)4.1 out of 5
Market Segments
Mid-Market (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterSayint
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SayintSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in providing a solid API, which users find essential for transferring data to their data warehouse. This feature has been highlighted as straightforward and effective, making it a strong choice for businesses needing robust data integration.
- Users say that Sayint stands out for its ability to deliver near-accurate insights from voice data, helping teams identify communication gaps. This capability is particularly beneficial for auditing calls and enhancing agent performance, showcasing its value in optimizing team interactions.
- Reviewers mention that 8x8 Contact Center has a collaborative approach, with users appreciating the one-on-one help they receive. This personalized support has been noted as a key factor in maintaining a positive experience over time, especially for long-term users.
- According to verified reviews, Sayint's deployment flexibility—offering both on-premises and cloud options—has been praised. This adaptability allows organizations to choose the setup that best fits their needs, enhancing user satisfaction and operational efficiency.
- Users highlight that 8x8 Contact Center has a slightly more complex setup process compared to Sayint, which boasts a seamless implementation experience. Sayint's ease of setup is frequently mentioned, making it an attractive option for teams looking to get started quickly without extensive configuration challenges.
- G2 reviewers note that while 8x8 Contact Center has a solid overall performance, Sayint's superior quality of support and product direction has garnered high praise. Users appreciate Sayint's customer-first approach and the clarity of its platform, which contributes to a more satisfying user experience.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableSayint
No pricing availableFree Trial
8x8 Contact Center
No trial information availableSayint
No trial information availableRatings
Meets Requirements
8.4
197
9.0
8
Ease of Use
8.3
202
9.4
8
Ease of Setup
7.7
119
10.0
6
Ease of Admin
8.1
115
8.7
5
Quality of Support
8.1
191
10.0
7
Has the product been a good partner in doing business?
8.4
114
9.3
5
Product Direction (% positive)
7.9
198
10.0
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
Not enough data
6.9
65
|
Verified
Not enough data
7.4
68
|
Verified
Not enough data
7.8
61
|
Verified
Not enough data
7.5
63
|
Verified
Not enough data
Generative AI
6.1
34
Not enough data
Functions
8.3
97
|
Verified
Not enough data
8.6
97
|
Verified
Not enough data
8.5
89
|
Verified
Not enough data
8.1
73
|
Verified
Not enough data
7.9
69
Not enough data
8.5
85
|
Verified
Not enough data
8.1
84
Not enough data
8.3
77
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
Not enough data
8.8
93
|
Verified
Not enough data
8.4
98
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.0
71
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
Not enough data
7.5
24
|
Verified
Not enough data
6.7
18
|
Verified
Not enough data
6.6
19
Not enough data
7.5
23
Not enough data
Administration
7.6
26
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
6.9
19
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Sayint are categorized as Call Center Infrastructure (CCI)
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Contact Center, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Sayint is categorized as Text Analysis and Voice Recognition
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sayint
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.5%
Information Technology and Services
7.8%
Hospital & Health Care
6.0%
Security and Investigations
5.5%
Banking
5.5%
Other
63.8%
Human Resources
25.0%
Computer Software
25.0%
Telecommunications
12.5%
Marketing and Advertising
12.5%
Internet
12.5%
Other
12.5%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
Sayint has no discussions with answers
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