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- 8x8 Contact Center-vs-GoTo Connect
Compare 8x8 Contact Center and GoTo Connect 
8x8 Contact Center vs GoTo Connect
When assessing the two solutions, reviewers found GoTo Connect easier to use, set up, and administer. Reviewers also preferred doing business with GoTo Connect overall.
- Reviewers felt that GoTo Connect meets the needs of their business better than 8x8 Contact Center.
- When comparing quality of ongoing product support, reviewers felt that GoTo Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GoTo Connect over 8x8 Contact Center.
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider.
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out...
There is a big lack of reporting that as I scale my teams I will need. Agent availability, break time adherence etc... Jive is a very simple telephony solution that is good for a small company, but as we grow, I worry it won't scale well. I have also had a...
The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider.
Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out...
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
There is a big lack of reporting that as I scale my teams I will need. Agent availability, break time adherence etc... Jive is a very simple telephony solution that is good for a small company, but as we grow, I worry it won't scale well. I have also had a...
