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Compare 3CX and ServiceNow Customer Service Management 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Enterprise (60.8% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansServiceNow Customer Service Management
Star Rating
(237)4.4 out of 5
Market Segments
Enterprise (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow Customer Service Management3CX vs ServiceNow Customer Service Management
When assessing the two solutions, reviewers found 3CX easier to use, set up, and administer. Reviewers also preferred doing business with 3CX overall.
- Reviewers felt that 3CX meets the needs of their business better than ServiceNow Customer Service Management.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow Customer Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow Customer Service Management over 3CX.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
ServiceNow Customer Service Management
No pricing availableFree Trial
3CX
Free Trial is available
ServiceNow Customer Service Management
Free Trial is available
Ratings
Meets Requirements
9.0
348
8.7
162
Ease of Use
9.0
355
8.4
179
Ease of Setup
8.8
236
8.0
118
Ease of Admin
9.0
221
8.4
79
Quality of Support
8.0
316
8.3
144
Has the product been a good partner in doing business?
8.7
210
8.5
81
Product Direction (% positive)
8.5
350
9.2
146
Features by Category
Ticket and Case Management
Not enough data
8.9
62
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.3
59
Not enough data
8.6
61
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.7
59
|
Verified
Generative AI
Not enough data
7.2
34
Not enough data
7.0
33
Agentic AI - Help Desk
Not enough data
7.2
23
Not enough data
7.3
23
Not enough data
7.3
23
Communication Channels
Not enough data
8.6
61
|
Verified
Not enough data
8.6
61
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
7.4
53
|
Verified
Not enough data
7.7
51
|
Verified
Platform
Not enough data
7.3
55
|
Verified
8.9
44
8.1
62
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.2
60
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.6
62
|
Verified
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.8
21
Administration
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
8.3
26
Not enough data
8.1
23
Not enough data
8.0
23
Conversational Platform
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Support Automation
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
7.5
6
Not enough data
7.2
6
Generative AI
Not enough data
8.3
5
Not enough data
8.3
5
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Customer Support
Not enough data
7.9
13
Not enough data
7.1
12
Not enough data
8.2
13
Automation
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.3
13
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
6.7
11
8.5
10
7.5
10
8.3
9
7.7
10
8.5
9
Communication
9.3
38
8.3
24
|
Verified
9.3
39
8.9
23
|
Verified
Feature Not Available
8.5
24
9.3
38
8.4
23
Feature Not Available
8.2
23
Internal Use
8.9
44
8.1
62
|
Verified
8.9
38
8.6
23
|
Verified
Feature Not Available
8.3
21
Feature Not Available
8.9
24
8.9
37
8.5
24
|
Verified
9.0
35
8.5
24
|
Verified
Generative AI
Not enough data
6.9
21
Self-Service Experience
Not enough data
7.9
43
Not enough data
7.8
39
Not enough data
7.4
39
Not enough data
6.4
38
Not enough data
7.7
40
Self-Service Platform
Not enough data
8.0
42
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
8.0
41
Agentic AI - Customer Self-Service
Not enough data
6.6
15
Not enough data
7.0
15
Not enough data
7.2
15
Not enough data
7.1
15
Not enough data
7.3
15
Not enough data
7.2
15
Not enough data
7.1
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
6.9(won by default)
7
Not enough data
9.0(won by default)
7
Not enough data
7.3(won by default)
5
Channels
Not enough data
9.4(won by default)
6
Not enough data
7.7(won by default)
5
Not enough data
7.7(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
7.5(won by default)
6
Insight
Not enough data
7.2(won by default)
6
Not enough data
6.9(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and ServiceNow Customer Service Management are categorized as Live Chat
Unique Categories
3CX is categorized as UCaaS Platforms, VoIP Providers, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
ServiceNow Customer Service Management is categorized as Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Help Desk, Contact Center Workforce, Customer Self-Service, and Conversational Support
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Customer Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
35.7%
Telecommunications
5.7%
Computer Software
5.7%
Financial Services
4.4%
Hospital & Health Care
4.0%
Other
44.5%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
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