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At a Glance
Market Segments
Mid-Market (56.2% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
Free 10 Users
$39.00 Per Month
3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAssembly
Star Rating
(278)4.8 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plans3CX vs Assembly
When assessing the two solutions, reviewers found Assembly easier to use, set up, and administer. Reviewers also preferred doing business with Assembly overall.
- Reviewers felt that 3CX meets the needs of their business better than Assembly.
- When comparing quality of ongoing product support, reviewers felt that Assembly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Assembly over 3CX.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Assembly
Starter
$39.00
Per Month
For new businesses
- CRM
- Client portal
- Messaging and team inbox
Free Trial
3CX
Free Trial is available
Assembly
Free Trial is available
Ratings
Meets Requirements
9.0
342
8.9
216
Ease of Use
9.0
349
9.4
224
Ease of Setup
8.8
230
9.4
203
Ease of Admin
9.0
219
9.3
193
Quality of Support
8.0
311
9.5
195
Has the product been a good partner in doing business?
8.7
208
9.5
185
Product Direction (% positive)
8.5
344
9.7
206
Features by Category
Signature Process
Not enough data
9.2
60
Not enough data
8.6
56
Not enough data
9.5
61
Not enough data
8.9
57
Not enough data
8.7
59
Not enough data
7.4
53
Not enough data
8.2
55
Not enough data
8.8
56
Agentic AI - E-Signature
Not enough data
6.5
11
Not enough data
7.6
11
Not enough data
7.0
11
Not enough data
7.0
11
Not enough data
7.1
11
Not enough data
7.1
11
Security and Scalability
Not enough data
8.6
54
Not enough data
9.0
53
Not enough data
8.9
52
Platform
Not enough data
9.1
71
Not enough data
9.0
66
Not enough data
8.7
66
Not enough data
9.3
66
Not enough data
8.5
65
File Management
Not enough data
9.4
31
Not enough data
9.5
33
Not enough data
9.6
33
Not enough data
9.1
33
Not enough data
7.9
26
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
9.4
31
Not enough data
9.6
33
Not enough data
9.0
27
Not enough data
8.7
26
Administration
Not enough data
9.5
34
Not enough data
9.2
31
Not enough data
9.6
31
Not enough data
9.2
28
Not enough data
9.3
27
Not enough data
9.4
33
Platform
Not enough data
9.1
41
Not enough data
8.9
34
Not enough data
8.9
33
Not enough data
8.8
34
Document Creation
Not enough data
7.7
10
Not enough data
6.8
10
Not enough data
7.2
9
Not enough data
7.2
10
Not enough data
7.7
10
Not enough data
8.3
10
Workflow
Not enough data
7.8
10
Not enough data
7.8
10
Not enough data
8.7
9
Analytics
Not enough data
7.0
10
Not enough data
7.5
10
Not enough data
7.8
10
Administration and Platform
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
8.0
10
Not enough data
8.5
10
Not enough data
7.3
8
Not enough data
8.8
8
Generative AI
Not enough data
6.0
7
Contract Management Platform Features
Not enough data
8.3
27
Not enough data
7.8
26
Not enough data
8.3
25
Not enough data
8.3
25
Not enough data
8.1
25
Not enough data
8.9
24
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
8.2
24
Not enough data
8.3
24
Generative AI
Not enough data
6.1
20
Not enough data
6.2
20
Agentic AI - Contract Management
Not enough data
6.3
9
Billing
Not enough data
8.8
13
Not enough data
7.7
13
Not enough data
7.7
13
Not enough data
6.4
13
Dunning
Not enough data
7.6
13
Not enough data
7.3
13
Not enough data
6.9
13
Performance
Not enough data
7.3
13
Not enough data
7.1
13
Not enough data
6.9
13
Reporting
Not enough data
5.9
11
Not enough data
5.5
10
Not enough data
5.5
10
Agentic AI - Subscription Billing
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.3
13
Not enough data
7.1
13
Not enough data
4.1
13
Design
Not enough data
8.5
14
Not enough data
6.8
14
Not enough data
7.8
15
Not enough data
7.4
13
Not enough data
8.5
13
Generative AI
Not enough data
4.3
12
Not enough data
5.1
13
Payment Processing
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.3
9
Not enough data
9.3
9
Administration
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
7.8
10
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
9.3
9
Payment Options
Not enough data
8.3
9
Not enough data
9.3
10
Security
Not enough data
8.0
9
Platform
Not enough data
8.0
9
Not enough data
8.1
9
Channels
9.3
124
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
177
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Content
Not enough data
8.0
151
Not enough data
7.8
137
Not enough data
8.6
151
Not enough data
8.9
148
Not enough data
8.8
141
Collaboration
Not enough data
8.5
148
Not enough data
9.0
153
Not enough data
8.2
146
Not enough data
7.8
135
Not enough data
6.6
129
Not enough data
6.4
127
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
8.7
56
Not enough data
9.2
61
Not enough data
9.2
60
Bill Processing
Not enough data
8.2
56
Not enough data
7.8
50
Not enough data
8.7
57
Integration
Not enough data
8.3
52
Not enough data
8.6
58
Not enough data
7.8
45
Agentic AI - Billing
Not enough data
6.7
7
Onboarding Setup
Not enough data
9.1
26
Not enough data
8.5
26
Not enough data
7.6
26
Project Tracking
Not enough data
6.5
26
Not enough data
6.5
26
Not enough data
8.6
27
Not enough data
8.3
26
Not enough data
7.5
26
Customer Engagement
Not enough data
9.4
29
Not enough data
9.4
28
Not enough data
9.0
29
Not enough data
9.2
28
Not enough data
7.7
27
Functionality
Not enough data
8.8
49
Not enough data
8.3
47
Not enough data
9.1
51
Not enough data
8.7
52
Cloud Support
Not enough data
8.9
48
Not enough data
8.6
45
Not enough data
8.5
45
Automation
Not enough data
8.3
44
Not enough data
8.5
48
Customization
Not enough data
8.7
31
Not enough data
7.0
30
Not enough data
7.5
31
Not enough data
7.6
32
Additional Functionality
Not enough data
7.9
32
Not enough data
6.3
29
Not enough data
9.4
32
Not enough data
8.3
30
Not enough data
8.3
30
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.4
189
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.4
183
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
117
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
Advanced Features
8.5
171
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
User Interface Design
Not enough data
8.5
12
Not enough data
9.2
13
Not enough data
9.1
11
Not enough data
9.4
12
Data Control
Not enough data
9.7
11
Not enough data
9.2
11
Not enough data
8.6
11
Publishing
Not enough data
9.3
12
Not enough data
8.9
12
Not enough data
9.1
11
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
9.5
7
Growth
Not enough data
8.9
6
Not enough data
9.5
7
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
9.2
6
Content
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.2
6
Support
Not enough data
9.7
6
Categories
Categories
Shared Categories
3CX and Assembly share no categories
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Assembly is categorized as Client Portal, Client Onboarding, Payment Processing, Customer Communications Management, Subscription Billing, Cloud File Storage, Online Form Builder, No-Code Development Platforms, Website Builder, Cloud Content Collaboration, E-Signature, Billing, Proposal, Contract Management, and Workplace Innovation Platforms
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Assembly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Marketing and Advertising
24.7%
Accounting
14.2%
Consulting
7.9%
Financial Services
7.1%
Information Technology and Services
5.2%
Other
40.8%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Assembly has no more discussions with answers
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