Compare 360Dialog and Wati 
At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (79.7% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
Contact Us
360Dialog
Star Rating
(27)3.8 out of 5
Market Segments
Small-Business (72.7% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansWati
Star Rating
(327)4.6 out of 5
Market Segments
Small-Business (79.7% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 360Dialog has a lower entry-level price starting at €500.00 compared to WATI's €480.00, making it a more accessible option for small businesses looking to manage their messaging needs.
- Reviewers mention that WATI excels in ease of use with a score of 9.1, while 360Dialog lags behind at 8.0, indicating that WATI may provide a more user-friendly experience for everyday tasks.
- G2 users highlight that WATI's quality of support is rated at 8.7, significantly higher than 360Dialog's 7.6, suggesting that users may find more reliable assistance when issues arise with WATI.
- Users on G2 report that WATI offers superior API call speed (8.7) compared to 360Dialog (7.7), which can be crucial for businesses that rely on fast and efficient integrations with other systems.
- Reviewers say that WATI shines in the area of communication varieties, scoring 8.5, while 360Dialog only scores 6.2, indicating that WATI may provide a broader range of messaging options for users.
- Users report that WATI's transactional messaging capabilities are rated exceptionally high at 9.4, while 360Dialog does not have a comparable score, suggesting that WATI may be the better choice for businesses focused on effective transactional communication.
Featured Products
Sponsored
Customerly
(34)
Proactive Notification
Visit Website
Sponsored
Netcapz
(0)
Proactive Notification
Visit Website
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
360Dialog
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
7.4
14
9.0
253
Ease of Use
8.0
14
9.2
257
Ease of Setup
7.8
9
9.0
219
Ease of Admin
7.8
9
9.2
195
Quality of Support
7.6
14
8.7
248
Has the product been a good partner in doing business?
7.0
9
9.2
193
Product Direction (% positive)
7.5
14
9.2
233
Features by Category
Messenger
8.1
6
Not enough data
6.7
5
Not enough data
8.1
6
Not enough data
6.7
5
Not enough data
Channels
8.1
6
Not enough data
7.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Customers
7.2
6
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
7.8
6
Not enough data
6.3
5
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.6
111
Not enough data
8.0
111
Not enough data
8.6
122
Not enough data
8.4
111
Not enough data
8.7
112
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
7.5
12
8.9
81
7.7
11
8.8
71
6.2
10
8.6
69
Support
7.1
11
8.9
76
6.7
11
8.6
71
6.8
11
8.8
80
Responses
Not enough data
8.6
120
Not enough data
8.8
118
Not enough data
8.7
116
Not enough data
8.6
111
Not enough data
8.5
104
Platform
Not enough data
8.8
115
Not enough data
8.7
90
Not enough data
8.5
112
Not enough data
8.0
111
Not enough data
Feature Not Available
Not enough data
8.8
102
Not enough data
8.7
104
Generative AI
Not enough data
7.6
49
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
32
Not enough data
Feature Not Available
Not enough data
6.8
33
Not enough data
9.0
54
Administration
Not enough data
9.3
52
Not enough data
8.9
52
Not enough data
8.2
47
Not enough data
8.6
55
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.1(won by default)
31
Not enough data
8.6(won by default)
34
Not enough data
8.8(won by default)
31
Channels
Not enough data
Feature Not Available
Not enough data
8.6(won by default)
34
Not enough data
8.7(won by default)
36
Not enough data
8.4(won by default)
28
Not enough data
8.6(won by default)
31
Insight
Not enough data
8.5(won by default)
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.2
37
Not enough data
9.5
38
Not enough data
9.3
38
Not enough data
9.1
38
Not enough data
9.1
38
Not enough data
9.2
38
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.7
36
Not enough data
9.3
35
Not enough data
8.6
33
Not enough data
8.6
34
Categories
Categories
Shared Categories
360Dialog and Wati are categorized as Communication Platform as a Service
Unique Categories
360Dialog is categorized as Conversational Marketing
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Computer Software
13.6%
Telecommunications
4.5%
Program Development
4.5%
Internet
4.5%
Other
22.7%
Education Management
11.3%
Marketing and Advertising
6.5%
Information Technology and Services
6.5%
Retail
5.8%
Health, Wellness and Fitness
5.2%
Other
64.8%
Most Helpful Reviews
360Dialog
Most Helpful Favorable Review
Jeferson L.
Verified User in Construction
Platform agility and support are always high-speed.
Most Helpful Critical Review
Tim T.
Verified User in Farming
The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns.
Wati
Most Helpful Favorable Review
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Most Helpful Critical Review
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
Jeferson L.
Verified User in Construction
Platform agility and support are always high-speed.
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Tim T.
Verified User in Farming
The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns.
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
Discussions
360Dialog has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
