Compare 20 Miles and VanillaSoft 
At a Glance
Market Segments
Mid-Market (64.3% of reviews)
Small-Business (59.3% of reviews)
Entry-Level Pricing
$95 user/month (billed annually)
No pricing available
20 Miles
Star Rating
(14)4.1 out of 5
Market Segments
Mid-Market (64.3% of reviews)
Entry-Level Pricing
$95 user/month (billed annually)
Browse all 2 pricing plansVanillaSoft
Star Rating
(490)4.6 out of 5
Market Segments
Small-Business (59.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about VanillaSoftSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 20 Miles excels in Lead Builder with a score of 9.1, making it a strong choice for businesses focused on generating leads effectively. In contrast, VanillaSoft's lead generation capabilities are also robust, but users mention that its CRM Integration at 9.2 is particularly seamless, enhancing overall workflow.
- Reviewers mention that 20 Miles has a solid Quality of Support rating of 8.6, but VanillaSoft outshines with a score of 9.2, indicating that users find their support team more responsive and helpful when issues arise.
- G2 users highlight that 20 Miles offers excellent Task Management features with a score of 9.2, which helps teams stay organized. However, users on G2 report that VanillaSoft's Email Tracking/Automation at 8.7 could be more intuitive, suggesting room for improvement in this area.
- Users say that 20 Miles provides a strong Lead Management system with a score of 9.3, which is crucial for tracking potential customers. Conversely, reviewers mention that VanillaSoft's Lead Context feature, scoring 8.9, could benefit from more detailed insights to enhance user experience.
- Reviewers mention that 20 Miles shines in Custom Reports with a score of 9.0, allowing users to tailor their data analysis. In comparison, VanillaSoft's Dashboards score of 9.3 is praised for its user-friendly interface, making it easier for teams to visualize their performance metrics.
- Users report that 20 Miles has a strong focus on Workflow Management with a score of 9.3, which is essential for maintaining productivity. However, users on G2 highlight that VanillaSoft's Insights feature, particularly the Daily Summary at 9.4, provides valuable overviews that help teams stay informed and aligned.
Pricing
Entry-Level Pricing
20 Miles
Pro
$95
user/month (billed annually)
Get a sales process that works. Be a winner every day!
- All the Tools you need to be Successful in Sales
- An Easy Sales Process that gets you 30% More Wins
- Sales Task Prioritisation based on Actual Customer Engagement
VanillaSoft
No pricing availableFree Trial
20 Miles
Free Trial is available
VanillaSoft
No trial information availableRatings
Meets Requirements
8.2
13
9.2
376
Ease of Use
8.5
13
9.2
376
Ease of Setup
8.3
7
8.5
134
Ease of Admin
7.9
7
8.9
133
Quality of Support
8.6
12
9.2
353
Has the product been a good partner in doing business?
8.1
6
9.4
132
Product Direction (% positive)
7.5
14
8.8
353
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.2
157
|
Verified
Not enough data
8.7
154
|
Verified
Not enough data
9.4
163
|
Verified
Not enough data
8.9
130
|
Verified
Not enough data
9.1
142
|
Verified
Not enough data
9.3
67
Not enough data
9.0
58
Repeatability and Reportability
Not enough data
9.3
155
|
Verified
Not enough data
9.3
151
|
Verified
Not enough data
9.2
153
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.3
46
AI and Automation
Not enough data
9.2
67
Not enough data
8.6
61
Not enough data
8.9
61
Not enough data
8.4
48
Not enough data
8.0
43
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
9.2
122
|
Verified
Not enough data
9.2
129
|
Verified
Not enough data
9.3
122
|
Verified
Discovery
Not enough data
9.3
124
|
Verified
Not enough data
8.9
102
|
Verified
Not enough data
8.9
118
|
Verified
Management
Not enough data
9.2
111
|
Verified
Not enough data
9.3
124
|
Verified
Platform
Not enough data
9.0
129
|
Verified
Not enough data
9.1
127
|
Verified
Calling
Not enough data
9.2
161
Not enough data
8.9
165
Not enough data
9.3
191
Not enough data
9.4
222
Contacts
Not enough data
9.1
224
Not enough data
9.1
202
Not enough data
9.4
196
Insights
Not enough data
9.5
236
Not enough data
9.4
214
Not enough data
9.1
156
Not enough data
9.1
197
Not enough data
9.2
187
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
Not enough data
7.8
53
Not enough data
8.5
80
|
Verified
Not enough data
7.9
63
|
Verified
Not enough data
9.0
93
|
Verified
Personalization
Not enough data
8.5
87
Not enough data
9.0
136
|
Verified
Not enough data
9.3
149
|
Verified
Not enough data
8.5
63
Administrative
Not enough data
8.8
111
|
Verified
Not enough data
9.1
103
|
Verified
Not enough data
9.0
105
Categories
Categories
Shared Categories
20 Miles and VanillaSoft are categorized as Outbound Call Tracking
Reviews
Reviewers' Company Size
20 Miles
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VanillaSoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.4%
Marketing and Advertising
14.3%
Sports
7.1%
Semiconductors
7.1%
Publishing
7.1%
Other
42.9%
Insurance
22.7%
Marketing and Advertising
13.8%
Higher Education
9.5%
Education Management
6.4%
Financial Services
4.4%
Other
43.2%
Most Helpful Reviews
20 Miles
Most Helpful Favorable Review
Verified User in Information Technology and Services
Verified User in Information Technology and Services
Very easy to use and integrates well with Box, Dropbox, Huddle, and Salesforce. Upload PowerPoint and PDF files. Great way to track what files you share with clients and note it in your CRM. Also syncs well with iPad.
Most Helpful Critical Review
Verified User in Marketing and Advertising
My experience with fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that...
VanillaSoft
Most Helpful Favorable Review
Verified User in Marketing and Advertising
It was important to us to have a platform that supported outbound calling. Some CRM platforms are really overkill for what we needed and are very time consuming to use; Vanillasoft is designed for volume calls. What we like best is the ability to...
Most Helpful Critical Review
Marc M.
Verified User in Insurance
The site doesn't render well on mobile devices and loses some functionality because you can access certain buttons such as the Calendar button.
Verified User in Information Technology and Services
Verified User in Information Technology and Services
Very easy to use and integrates well with Box, Dropbox, Huddle, and Salesforce. Upload PowerPoint and PDF files. Great way to track what files you share with clients and note it in your CRM. Also syncs well with iPad.
Verified User in Marketing and Advertising
It was important to us to have a platform that supported outbound calling. Some CRM platforms are really overkill for what we needed and are very time consuming to use; Vanillasoft is designed for volume calls. What we like best is the ability to...
Verified User in Marketing and Advertising
My experience with fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that...
Marc M.
Verified User in Insurance
The site doesn't render well on mobile devices and loses some functionality because you can access certain buttons such as the Calendar button.
Alternatives
Discussions
20 Miles has no discussions with answers
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 comments
Official Response from VanillaSoft
Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an...Read more
How scalable and reliable is VanillaSoft?
2 comments
Official Response from VanillaSoft
VanillaSoft is extremely reliable, boasting an actual uptime in excess of 99.9%. We operate multiple hosted servers to ensure that you have access to the...Read more
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