Best Workforce Management Software - Page 2

JL
Researched and written by Jeffrey Lin

Workforce management software helps organizations plan, manage, and track employee work, including labor requirements, employee schedules, and paid time off (PTO). Workforce management platforms offer a variety of features that enable users to optimize workforce efforts. Companies use workforce management software to forecast labor demand, create and assign employee schedules, track attendance, and report on workforce efficiency.

Workforce management solutions are commonly implemented in HR departments, though some standalone products may be used by businesses without a traditional HR department. Many workforce management solutions offer self-service options that enable employees to check PTO balances and request days off on their own without interrupting normal HR workflows. Workforce management software can be implemented either as part of an integrated HR management suite or as a standalone solution. Workforce management software frequently integrates with third-party HR applications, with core HR systems in particular acting as a central repository for workforce data.

To qualify for inclusion in the Workforce Management category, a product must:

Allow users to forecast labor demands and develop workforce contingency plans
Help administrators manage employee schedules, PTO, and leave requests
Enable reporting on labor activities with workforce analytics capabilities
Track employee attendance and workforce competencies

Best Workforce Management Software At A Glance

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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566 Listings in Workforce Management Available
(524)4.1 out of 5
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View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    65
    Customer Support
    58
    Helpful
    51
    Features
    46
    Easy Integrations
    36
    Cons
    Call Issues
    29
    Missing Features
    24
    Poor Customer Support
    22
    Difficult Setup
    17
    Complexity
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.7
    Performance
    Average: 8.7
    8.5
    Skills Management
    Average: 8.2
    8.2
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,793 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,995 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
65
Customer Support
58
Helpful
51
Features
46
Easy Integrations
36
Cons
Call Issues
29
Missing Features
24
Poor Customer Support
22
Difficult Setup
17
Complexity
16
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.7
Performance
Average: 8.7
8.5
Skills Management
Average: 8.2
8.2
Workforce Analytics
Average: 8.4
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,793 Twitter followers
LinkedIn® Page
www.linkedin.com
2,995 employees on LinkedIn®
(318)4.4 out of 5
Optimized for quick response
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Entry Level Price:$3.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS

    Users
    • Owner
    • Office Manager
    Industries
    • Hospital & Health Care
    • Retail
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • When I Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    6
    Scheduling
    6
    Scheduling Ease
    6
    Attendance Tracking
    3
    Cons
    Missing Features
    4
    Poor Chat Functionality
    3
    Inadequate Tracking
    2
    Limited Features
    2
    Poor Customer Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • When I Work features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Performance
    Average: 8.7
    8.1
    Skills Management
    Average: 8.2
    8.1
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Minneapolis, MN
    Twitter
    @wheniwork
    13,953 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    186 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS

Users
  • Owner
  • Office Manager
Industries
  • Hospital & Health Care
  • Retail
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
When I Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
6
Scheduling
6
Scheduling Ease
6
Attendance Tracking
3
Cons
Missing Features
4
Poor Chat Functionality
3
Inadequate Tracking
2
Limited Features
2
Poor Customer Support
2
When I Work features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
9.0
Performance
Average: 8.7
8.1
Skills Management
Average: 8.2
8.1
Workforce Analytics
Average: 8.4
Seller Details
Company Website
Year Founded
2010
HQ Location
Minneapolis, MN
Twitter
@wheniwork
13,953 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®

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(1,585)4.2 out of 5
Optimized for quick response
View top Consulting Services for Paychex
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Paychex Flex® is an all-in-one HR solution designed with simplicity in mind. With technology that grows and changes with your business, Paychex has the right combination of innovative business solutio

    Users
    • Office Manager
    • Owner
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 75% Small-Business
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Paychex is a system that provides services such as payroll processing, HR, health benefits, and retirement benefits for small companies.
    • Users frequently mention the ease of navigation through the system, the simplicity of payroll processing, the helpfulness of the customer support, and the convenience of accessing necessary information from anywhere.
    • Reviewers experienced several billing issues, including drastic price increases without notification, continued billing despite service cancellation, and difficulty in getting discounts re-applied, along with poor customer service and high staff turnover.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Paychex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Payroll
    44
    Payroll Management
    43
    Helpful
    42
    Payroll Ease
    42
    Cons
    Poor Customer Support
    29
    Not Intuitive
    20
    Payroll Issues
    18
    Poor Support Services
    18
    Not User-Friendly
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Paychex features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    8.6
    Performance
    Average: 8.7
    8.5
    Skills Management
    Average: 8.2
    8.9
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1971
    HQ Location
    Rochester, NY
    Twitter
    @Paychex
    11,982 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,732 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Paychex Flex® is an all-in-one HR solution designed with simplicity in mind. With technology that grows and changes with your business, Paychex has the right combination of innovative business solutio

Users
  • Office Manager
  • Owner
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 75% Small-Business
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Paychex is a system that provides services such as payroll processing, HR, health benefits, and retirement benefits for small companies.
  • Users frequently mention the ease of navigation through the system, the simplicity of payroll processing, the helpfulness of the customer support, and the convenience of accessing necessary information from anywhere.
  • Reviewers experienced several billing issues, including drastic price increases without notification, continued billing despite service cancellation, and difficulty in getting discounts re-applied, along with poor customer service and high staff turnover.
Paychex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Payroll
44
Payroll Management
43
Helpful
42
Payroll Ease
42
Cons
Poor Customer Support
29
Not Intuitive
20
Payroll Issues
18
Poor Support Services
18
Not User-Friendly
16
Paychex features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
8.6
Performance
Average: 8.7
8.5
Skills Management
Average: 8.2
8.9
Workforce Analytics
Average: 8.4
Seller Details
Company Website
Year Founded
1971
HQ Location
Rochester, NY
Twitter
@Paychex
11,982 Twitter followers
LinkedIn® Page
www.linkedin.com
17,732 employees on LinkedIn®
(1,182)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hireology is the only applicant tracking system built for sourcing, engaging, and hiring talent at multi-location businesses. The platform equips HR and business leaders with the support and tools the

    Users
    • General Manager
    • Recruiter
    Industries
    • Automotive
    • Hospital & Health Care
    Market Segment
    • 67% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hireology Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    351
    Candidate Management
    238
    Applicant Management
    221
    Helpful
    187
    Applicant Tracking
    105
    Cons
    Candidate Management
    73
    Missing Features
    61
    Lack of Clarity
    58
    Technical Issues
    44
    Job Posting
    43
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hireology features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Performance
    Average: 8.7
    9.2
    Skills Management
    Average: 8.2
    9.0
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hireology
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @Hireology
    2,434 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hireology is the only applicant tracking system built for sourcing, engaging, and hiring talent at multi-location businesses. The platform equips HR and business leaders with the support and tools the

Users
  • General Manager
  • Recruiter
Industries
  • Automotive
  • Hospital & Health Care
Market Segment
  • 67% Mid-Market
  • 26% Small-Business
Hireology Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
351
Candidate Management
238
Applicant Management
221
Helpful
187
Applicant Tracking
105
Cons
Candidate Management
73
Missing Features
61
Lack of Clarity
58
Technical Issues
44
Job Posting
43
Hireology features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
8.8
Performance
Average: 8.7
9.2
Skills Management
Average: 8.2
9.0
Workforce Analytics
Average: 8.4
Seller Details
Seller
Hireology
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@Hireology
2,434 Twitter followers
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
(480)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Workforce Management software
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Entry Level Price:$2.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deputy is the world’s leading workforce management software, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. As the complete people platform

    Users
    • Owner
    • General Manager
    Industries
    • Hospitality
    • Retail
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Deputy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Scheduling
    36
    Scheduling Ease
    34
    Time Tracking
    27
    Helpful
    17
    Cons
    Scheduling Issues
    14
    Limited Features
    10
    Missing Features
    7
    Shift Management
    7
    App Performance
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Deputy features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Performance
    Average: 8.7
    7.9
    Skills Management
    Average: 8.2
    8.3
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Deputy
    Company Website
    Year Founded
    2008
    HQ Location
    Sydney, Australia
    Twitter
    @deputyapp
    4,570 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deputy is the world’s leading workforce management software, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. As the complete people platform

Users
  • Owner
  • General Manager
Industries
  • Hospitality
  • Retail
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Deputy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Scheduling
36
Scheduling Ease
34
Time Tracking
27
Helpful
17
Cons
Scheduling Issues
14
Limited Features
10
Missing Features
7
Shift Management
7
App Performance
5
Deputy features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.0
Performance
Average: 8.7
7.9
Skills Management
Average: 8.2
8.3
Workforce Analytics
Average: 8.4
Seller Details
Seller
Deputy
Company Website
Year Founded
2008
HQ Location
Sydney, Australia
Twitter
@deputyapp
4,570 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
(86)4.3 out of 5
View top Consulting Services for NICE Workforce Management
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    No information available
    Industries
    • Telecommunications
    • Banking
    Market Segment
    • 66% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NICE Workforce Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Features
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NICE Workforce Management features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Performance
    Average: 8.7
    8.0
    Skills Management
    Average: 8.2
    7.9
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NICE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,489 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
No information available
Industries
  • Telecommunications
  • Banking
Market Segment
  • 66% Enterprise
  • 28% Mid-Market
NICE Workforce Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Implementation
1
Easy Integrations
1
Features
1
Cons
This product has not yet received any negative sentiments.
NICE Workforce Management features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.3
Performance
Average: 8.7
8.0
Skills Management
Average: 8.2
7.9
Workforce Analytics
Average: 8.4
Seller Details
Seller
NICE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,489 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Ownership
NASDAQ: NICE
(762)4.6 out of 5
Optimized for quick response
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Entry Level Price:Starting at $5.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    APS (Automatic Payroll Systems, Inc.) is a type of Human Capital Management (HCM) solution designed to help users streamline payroll, human resources, and workforce management processes. This all-in-o

    Users
    • Controller
    • HR Manager
    Industries
    • Non-Profit Organization Management
    • Hospital & Health Care
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • APS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    84
    Helpful
    81
    Ease of Use
    63
    Staff Helpfulness
    37
    Payroll Ease
    35
    Cons
    Missing Features
    28
    Limited Features
    25
    Limited Customization
    24
    Learning Curve
    18
    Payroll Issues
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • APS features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Performance
    Average: 8.7
    7.9
    Skills Management
    Average: 8.2
    7.8
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    APS
    Company Website
    Year Founded
    1996
    HQ Location
    Shreveport, LA
    Twitter
    @APSPayroll
    1,090 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

APS (Automatic Payroll Systems, Inc.) is a type of Human Capital Management (HCM) solution designed to help users streamline payroll, human resources, and workforce management processes. This all-in-o

Users
  • Controller
  • HR Manager
Industries
  • Non-Profit Organization Management
  • Hospital & Health Care
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
APS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
84
Helpful
81
Ease of Use
63
Staff Helpfulness
37
Payroll Ease
35
Cons
Missing Features
28
Limited Features
25
Limited Customization
24
Learning Curve
18
Payroll Issues
17
APS features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
8.5
Performance
Average: 8.7
7.9
Skills Management
Average: 8.2
7.8
Workforce Analytics
Average: 8.4
Seller Details
Seller
APS
Company Website
Year Founded
1996
HQ Location
Shreveport, LA
Twitter
@APSPayroll
1,090 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Homebase is the everything app for hourly teams, trusted by 100,000+ small (but mighty) businesses. Our mission is to make local business teams unstoppable. Homebase helps you: ✅ Save managers 5+

    Users
    • Owner
    Industries
    • Food & Beverages
    • Retail
    Market Segment
    • 82% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Homebase is a scheduling and time tracking tool that offers features such as automated reminders, shift swaps, built-in messaging, and payroll integration.
    • Users frequently mention the ease of use, the convenience of having all scheduling and communication tools in one place, and the ability to easily manage and edit timecards.
    • Users reported issues with the system malfunctioning if an employee's previous company also used Homebase, lack of customization options for reports, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Homebase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Scheduling
    10
    Scheduling Ease
    10
    User Interface
    9
    Mobile App
    7
    Cons
    Limited Customization
    6
    Missing Features
    5
    Limited Features
    4
    Time Tracking Issues
    4
    Poor Customer Support
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Homebase features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.7
    9.4
    Performance
    Average: 8.7
    9.6
    Skills Management
    Average: 8.2
    8.7
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Homebase
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @joinhomebase
    1,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Homebase is the everything app for hourly teams, trusted by 100,000+ small (but mighty) businesses. Our mission is to make local business teams unstoppable. Homebase helps you: ✅ Save managers 5+

Users
  • Owner
Industries
  • Food & Beverages
  • Retail
Market Segment
  • 82% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Homebase is a scheduling and time tracking tool that offers features such as automated reminders, shift swaps, built-in messaging, and payroll integration.
  • Users frequently mention the ease of use, the convenience of having all scheduling and communication tools in one place, and the ability to easily manage and edit timecards.
  • Users reported issues with the system malfunctioning if an employee's previous company also used Homebase, lack of customization options for reports, and slow customer support response times.
Homebase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Scheduling
10
Scheduling Ease
10
User Interface
9
Mobile App
7
Cons
Limited Customization
6
Missing Features
5
Limited Features
4
Time Tracking Issues
4
Poor Customer Support
3
Homebase features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.7
9.4
Performance
Average: 8.7
9.6
Skills Management
Average: 8.2
8.7
Workforce Analytics
Average: 8.4
Seller Details
Seller
Homebase
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@joinhomebase
1,720 Twitter followers
LinkedIn® Page
www.linkedin.com
1,448 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shiftboard's SchedulePro is for mission-critical operations, such as those in the oil and gas, petrochemical, and manufacturing industries, that require sophisticated workforce scheduling and full-cyc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Enterprise
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SchedulePro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Scheduling
    2
    Customizability
    1
    Features
    1
    Cons
    Software Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SchedulePro features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    10.0
    Performance
    Average: 8.7
    9.3
    Skills Management
    Average: 8.2
    9.4
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2008
    HQ Location
    Seattle, Washington
    Twitter
    @shiftboard
    3,281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shiftboard's SchedulePro is for mission-critical operations, such as those in the oil and gas, petrochemical, and manufacturing industries, that require sophisticated workforce scheduling and full-cyc

Users
No information available
Industries
No information available
Market Segment
  • 60% Enterprise
  • 30% Small-Business
SchedulePro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Scheduling
2
Customizability
1
Features
1
Cons
Software Bugs
1
SchedulePro features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.7
10.0
Performance
Average: 8.7
9.3
Skills Management
Average: 8.2
9.4
Workforce Analytics
Average: 8.4
Seller Details
Year Founded
2008
HQ Location
Seattle, Washington
Twitter
@shiftboard
3,281 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sling is a scheduling, time tracking and communication software for companies where employees work in shifts. Sling incorporates scheduling, messaging, time tracking, task management and reporting fun

    Users
    No information available
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 60% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Notifications
    2
    Attendance Management
    1
    Attendance Tracking
    1
    Clocking In
    1
    Communication Efficiency
    1
    Cons
    Poor Interface Design
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sling features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.4
    Performance
    Average: 8.7
    9.4
    Skills Management
    Average: 8.2
    10.0
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sling
    Year Founded
    2015
    HQ Location
    Brooklyn, NY
    Twitter
    @Sling
    53,792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sling is a scheduling, time tracking and communication software for companies where employees work in shifts. Sling incorporates scheduling, messaging, time tracking, task management and reporting fun

Users
No information available
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 60% Small-Business
  • 30% Mid-Market
Sling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Notifications
2
Attendance Management
1
Attendance Tracking
1
Clocking In
1
Communication Efficiency
1
Cons
Poor Interface Design
1
Sling features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.4
Performance
Average: 8.7
9.4
Skills Management
Average: 8.2
10.0
Workforce Analytics
Average: 8.4
Seller Details
Seller
Sling
Year Founded
2015
HQ Location
Brooklyn, NY
Twitter
@Sling
53,792 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
(679)3.9 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP SuccessFactors solutions are changing work for good – strengthening the connection between HR and business operations to help organizations create a sustainable workforce and profitable business.

    Users
    • Consultant
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 70% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAP SuccessFactors Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    HR Management
    44
    Features
    43
    Simple
    37
    Comprehensive Features
    36
    Cons
    Limited Features
    28
    Limited Customization
    25
    Not User-Friendly
    23
    Learning Curve
    20
    Not Intuitive
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAP SuccessFactors features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.7
    7.9
    Performance
    Average: 8.7
    8.5
    Skills Management
    Average: 8.2
    8.6
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    301,396 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125,049 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP SuccessFactors solutions are changing work for good – strengthening the connection between HR and business operations to help organizations create a sustainable workforce and profitable business.

Users
  • Consultant
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 70% Enterprise
  • 23% Mid-Market
SAP SuccessFactors Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
HR Management
44
Features
43
Simple
37
Comprehensive Features
36
Cons
Limited Features
28
Limited Customization
25
Not User-Friendly
23
Learning Curve
20
Not Intuitive
20
SAP SuccessFactors features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.7
7.9
Performance
Average: 8.7
8.5
Skills Management
Average: 8.2
8.6
Workforce Analytics
Average: 8.4
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,396 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
(186)4.4 out of 5
14th Easiest To Use in Workforce Management software
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20% off: $ 1.60 Per Employee Per Month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WebHR is a social all-in-one HR software that covers everything from "Hire" to "Retire" for the most important asset in your company - your employees. WebHR will make it easy for your HR team to st

    Users
    • HR Manager
    Industries
    • Non-Profit Organization Management
    • Information Technology and Services
    Market Segment
    • 68% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • WebHR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Customer Support
    19
    Helpful
    19
    User Interface
    16
    Comprehensive Features
    15
    Cons
    Missing Features
    13
    Limited Customization
    12
    Limited Features
    7
    Not Intuitive
    6
    Time-Consuming
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WebHR features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.1
    Performance
    Average: 8.7
    9.0
    Skills Management
    Average: 8.2
    8.9
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    WebHR
    Company Website
    Year Founded
    2016
    HQ Location
    39111 Paseo Padre Parkway, Fremont, California, 94538, USA
    Twitter
    @webhrco
    4,239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WebHR is a social all-in-one HR software that covers everything from "Hire" to "Retire" for the most important asset in your company - your employees. WebHR will make it easy for your HR team to st

Users
  • HR Manager
Industries
  • Non-Profit Organization Management
  • Information Technology and Services
Market Segment
  • 68% Mid-Market
  • 31% Small-Business
WebHR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Customer Support
19
Helpful
19
User Interface
16
Comprehensive Features
15
Cons
Missing Features
13
Limited Customization
12
Limited Features
7
Not Intuitive
6
Time-Consuming
5
WebHR features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.1
Performance
Average: 8.7
9.0
Skills Management
Average: 8.2
8.9
Workforce Analytics
Average: 8.4
Seller Details
Seller
WebHR
Company Website
Year Founded
2016
HQ Location
39111 Paseo Padre Parkway, Fremont, California, 94538, USA
Twitter
@webhrco
4,239 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
(113)4.7 out of 5
Optimized for quick response
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Assembled is the all-in-one support platform that unifies AI agents and intelligent workforce management to help companies deliver superhuman support. With Assembled, teams can forecast with over 90%

    Users
    No information available
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 59% Mid-Market
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Assembled Workforce Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Scheduling
    13
    Scheduling Ease
    12
    Customer Support
    8
    Helpful
    7
    Cons
    Scheduling Issues
    6
    Complexity
    3
    Connectivity Issues
    3
    Missing Features
    3
    Integration Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Assembled Workforce Management features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Performance
    Average: 8.7
    8.2
    Skills Management
    Average: 8.2
    9.2
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Assembled
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @assembledhq
    368 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    126 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Assembled is the all-in-one support platform that unifies AI agents and intelligent workforce management to help companies deliver superhuman support. With Assembled, teams can forecast with over 90%

Users
No information available
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 59% Mid-Market
  • 25% Small-Business
Assembled Workforce Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Scheduling
13
Scheduling Ease
12
Customer Support
8
Helpful
7
Cons
Scheduling Issues
6
Complexity
3
Connectivity Issues
3
Missing Features
3
Integration Issues
2
Assembled Workforce Management features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.7
9.2
Performance
Average: 8.7
8.2
Skills Management
Average: 8.2
9.2
Workforce Analytics
Average: 8.4
Seller Details
Seller
Assembled
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@assembledhq
368 Twitter followers
LinkedIn® Page
www.linkedin.com
126 employees on LinkedIn®
(1,532)4.2 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and indust

    Users
    • Payroll Manager
    • HR Generalist
    Industries
    • Hospital & Health Care
    • Financial Services
    Market Segment
    • 51% Mid-Market
    • 46% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • UKG Pro is a platform designed to manage all stages of the employee life cycle, from pre-boarding to offboarding, including features for timekeeping, reporting, and profile assignments.
    • Reviewers appreciate the user-friendly interface, the ability to automate profile assignments, the ease of navigation, the robust reporting capabilities, and the responsive customer service.
    • Reviewers noted issues with the timekeeping system, the complexity of platform configuration fields, the system logging out due to inactivity too fast, and the difficulty in setting up workflows.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UKG Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Comprehensive Features
    29
    Helpful
    29
    Features
    24
    HR Management
    21
    Cons
    Learning Curve
    18
    Poor Customer Support
    18
    Not Intuitive
    14
    Not User-Friendly
    13
    Steep Learning Curve
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UKG Pro features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Performance
    Average: 8.7
    7.7
    Skills Management
    Average: 8.2
    8.0
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UKG
    Company Website
    Year Founded
    1977
    HQ Location
    Weston, FL
    Twitter
    @UKGInc
    44,758 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14,118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and indust

Users
  • Payroll Manager
  • HR Generalist
Industries
  • Hospital & Health Care
  • Financial Services
Market Segment
  • 51% Mid-Market
  • 46% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • UKG Pro is a platform designed to manage all stages of the employee life cycle, from pre-boarding to offboarding, including features for timekeeping, reporting, and profile assignments.
  • Reviewers appreciate the user-friendly interface, the ability to automate profile assignments, the ease of navigation, the robust reporting capabilities, and the responsive customer service.
  • Reviewers noted issues with the timekeeping system, the complexity of platform configuration fields, the system logging out due to inactivity too fast, and the difficulty in setting up workflows.
UKG Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Comprehensive Features
29
Helpful
29
Features
24
HR Management
21
Cons
Learning Curve
18
Poor Customer Support
18
Not Intuitive
14
Not User-Friendly
13
Steep Learning Curve
13
UKG Pro features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.7
8.5
Performance
Average: 8.7
7.7
Skills Management
Average: 8.2
8.0
Workforce Analytics
Average: 8.4
Seller Details
Seller
UKG
Company Website
Year Founded
1977
HQ Location
Weston, FL
Twitter
@UKGInc
44,758 Twitter followers
LinkedIn® Page
www.linkedin.com
14,118 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 50% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Playvox WFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    68
    Scheduling
    46
    Scheduling Ease
    41
    Tracking Performance
    22
    Efficiency
    21
    Cons
    Scheduling Issues
    14
    Missing Features
    10
    Limited Features
    7
    Slow Loading
    6
    Slow Performance
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Playvox WFM features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Performance
    Average: 8.7
    9.2
    Skills Management
    Average: 8.2
    9.2
    Workforce Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,713 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Retail
Market Segment
  • 50% Mid-Market
  • 31% Enterprise
Playvox WFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
68
Scheduling
46
Scheduling Ease
41
Tracking Performance
22
Efficiency
21
Cons
Scheduling Issues
14
Missing Features
10
Limited Features
7
Slow Loading
6
Slow Performance
6
Playvox WFM features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
9.3
Performance
Average: 8.7
9.2
Skills Management
Average: 8.2
9.2
Workforce Analytics
Average: 8.4
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,713 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®