Time & Attendance Software Resources

ADP offers a comprehensive payroll service. They are up-to-date with the latest legislature and offer many learning tools & reports to keep you compliant.

ADP provides a multitude of services: PR, HR & Benefits Mgmt., Tax Svcs.; Time & Labor; PTO Tracking & EE self-service just to name a few! They are in constant communications with the IRS to ensure compliance for all clients. The 'Bridge' is their portal providing a huge database of tools/guides, as well as a Q&A forum where ADP consultants & clients takes place. I've worked with ADP's different software since 2002 & as they constantly upgrade with the times they are able to keep it user-friendly. It's everything you need from A to Z and worth the investment.

As a HRIS Implementation Consultant I work with ADP WFN and several other industry leaders. All of the systems have similarities and differences when it comes to modules offered, ease of use, customer service, implementation, etc. To fully answer a question like this I would need to know what other system I was comparing ADP to (Ultipro, Paylocity, Workday, etc.) .

To be honest we were with ADP for several years and 2 years ago we switched to a different provider. We only used the Payroll, Time & Attendance and Tax Filing services with ADP. Reason for the switch was their service, we were constantly moved to different service reps. Also when everything switched due to Obama Care there were long wait on the phone just to talk to someone (one time it was almost 3 hours). We made the decision to switch and when I notified them it was almost as if they did not care. I hope their service has changed back to the wa it was when we bgan with.

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Each Client has a Service Team of 2-4 people depending on the products purchased. In addition, you also have a Client Support Manager and a Client Success Manager. If for some reason the team doesn't help, you can go to either of these people (or both). I have not had any issues with our team!!

You should be able to have a dedicated service rep. We currently use Paycor, and I have a name and number of our service rep; however, if I am in a time-sensitive situation when I call in for help, and my rep is busy, I can elect to speak with the next available rep. They are knowledgeable, and if I reach a "trainee", they consult with an experienced rep to get me the best solution to my issue.