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  6. Can we go back to a Dedicated Customer Service Rep?
Sylvia P.
SP
Human Resources Manager
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Can we go back to a Dedicated Customer Service Rep?

A Dedicated Customer Service Rep that would learn about our business and build a long term relationship based on trust, quality customer service, sense of urgency.
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Karen A.
KA
HR Director
0
This would be a huge benefit from my perspective. Every time we call with question, it would be helpful to get someone who knows us.
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BR
HR Manager
0
You should be able to have a dedicated service rep. We currently use Paycor, and I have a name and number of our service rep; however, if I am in a time-sensitive situation when I call in for help, and my rep is busy, I can elect to speak with the next available rep. They are knowledgeable, and if I reach a "trainee", they consult with an experienced rep to get me the best solution to my issue.
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Ursula L.
UL
Human Resources Manager at Gerber Poultry Inc.
0
Each Client has a Service Team of 2-4 people depending on the products purchased. In addition, you also have a Client Support Manager and a Client Success Manager. If for some reason the team doesn't help, you can go to either of these people (or both). I have not had any issues with our team!!
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