# Can we go back to a Dedicated Customer Service Rep?

A Dedicated Customer Service Rep that would learn about our business and build a long term relationship based on trust, quality customer service, sense of urgency.

##### Post Metadata
- Posted at: over 6 years ago
- Author title: Human Resources Manager
- Net upvotes: 3


## Comments
### Comment 1

This would be a huge benefit from my perspective. Every time we call with question, it would be helpful to get someone who knows us.

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: HR Director
- Net upvotes: 1


### Comment 2

You should be able to have a dedicated service rep.  We currently use Paycor, and I have a name and number of our service rep; however, if I am in a time-sensitive situation when I call in for help, and my rep is busy, I can elect to speak with the next available rep.  They are knowledgeable, and if I reach a "trainee", they consult with an experienced rep to get me the best solution to my issue.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: HR Manager
- Net upvotes: 1


### Comment 3

Each Client has a Service Team of 2-4 people depending on the products purchased.  In addition, you also have a Client Support Manager and a Client Success Manager.  If for some reason the team doesn't help, you can go to either of these people (or both).  I have not had any issues with our team!!

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Human Resources Manager at Gerber Poultry Inc.
- Net upvotes: 1



## Related Product
[Paycor](https://www.g2.com/products/paycor/reviews)

## Related Category
[Payroll](https://www.g2.com/categories/payroll)

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