Best Software for 2025 is now live!
|| products.size

Best Text Analysis Software - Page 2

Matthew Miller
MM
Researched and written by Matthew Miller

Text analysis software, also called text analytics or text mining software, helps users gain insights from both structured and unstructured text data using natural language processing (NLP). Such insights include sentiment analysis, key phrases, language, themes and patterns, and entities, among others. These solutions leverage NLP and machine learning to pull out different insights and provide visual representations of the data for easier interpretation.

Text analysis tools can consume text data from a variety of sources, including emails, phone transcripts, surveys, customer reviews, and other documents. By importing text data from these different sources, businesses are better equipped to understand and analyze customer or employee sentiment, intelligently classify documents, and improve written content. Text analysis software may be used in conjunction with other analytics tools, including big data analytics and business intelligence platforms.

To qualify for the Text Analysis category, a product must:

Import text data from a variety of different data sources
Use natural language processing to extract insights from the text, including key phrases, language, sentiment, and other patterns
Provide visualizations for text data

Best Text Analysis Software At A Glance

Best for Small Businesses:
Highest User Satisfaction:
Best Free Software:
Show LessShow More
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
190 Listings in Text Analysis Available
(41)4.7 out of 5
3rd Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 49% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kapiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Insights Analysis
    3
    Insights Generation
    3
    Reporting
    3
    Customer Insights
    2
    Cons
    Insufficient Information
    2
    Slow Performance
    2
    Accuracy Issues
    1
    Dashboard Issues
    1
    Data Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kapiche features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.1
    Custom Extension
    Average: 8.2
    8.0
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kapiche
    Year Founded
    2016
    HQ Location
    Fortitude Valley, QLD
    Twitter
    @kapicheofficial
    251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

Users
No information available
Industries
  • Market Research
Market Segment
  • 49% Mid-Market
  • 41% Enterprise
Kapiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Insights Analysis
3
Insights Generation
3
Reporting
3
Customer Insights
2
Cons
Insufficient Information
2
Slow Performance
2
Accuracy Issues
1
Dashboard Issues
1
Data Management
1
Kapiche features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
7.1
Custom Extension
Average: 8.2
8.0
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Kapiche
Year Founded
2016
HQ Location
Fortitude Valley, QLD
Twitter
@kapicheofficial
251 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
(331)4.2 out of 5
7th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Custom Extension
    Average: 8.2
    10.0
    Compositionality
    Average: 8.2
    8.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    789 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
9.2
Custom Extension
Average: 8.2
10.0
Compositionality
Average: 8.2
8.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
857 Twitter followers
LinkedIn® Page
www.linkedin.com
789 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 69% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WordNerds is a text analysis tool that streamlines the process of categorizing and sorting responses into themes, eliminating manual reviewer bias and providing deeper insights into key trends.
    • Reviewers appreciate the user-friendly interface, the ability to train their own themes, the dedicated account management, and the continuous development of new features that enhance the analysis of qualitative data and provide actionable insights.
    • Reviewers experienced issues with the downloadable data exports requiring effort to clean up, the lack of a generative AI summary, the inability to customize charts in reports, and difficulties with data upload and file management.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Wordnerds Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    8
    Insights Generation
    8
    Ease of Use
    7
    Analytics
    6
    Customer Support
    6
    Cons
    Data Management
    2
    Review Difficulties
    2
    Accuracy Issues
    1
    AI Inaccuracy
    1
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Wordnerds features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.3
    Custom Extension
    Average: 8.2
    6.9
    Compositionality
    Average: 8.2
    8.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wordnerds
    Year Founded
    2017
    HQ Location
    Gateshead, Tyne and Wear
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses a

Users
No information available
Industries
No information available
Market Segment
  • 69% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WordNerds is a text analysis tool that streamlines the process of categorizing and sorting responses into themes, eliminating manual reviewer bias and providing deeper insights into key trends.
  • Reviewers appreciate the user-friendly interface, the ability to train their own themes, the dedicated account management, and the continuous development of new features that enhance the analysis of qualitative data and provide actionable insights.
  • Reviewers experienced issues with the downloadable data exports requiring effort to clean up, the lack of a generative AI summary, the inability to customize charts in reports, and difficulties with data upload and file management.
Wordnerds Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
8
Insights Generation
8
Ease of Use
7
Analytics
6
Customer Support
6
Cons
Data Management
2
Review Difficulties
2
Accuracy Issues
1
AI Inaccuracy
1
AI Limitations
1
Wordnerds features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
7.3
Custom Extension
Average: 8.2
6.9
Compositionality
Average: 8.2
8.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Wordnerds
Year Founded
2017
HQ Location
Gateshead, Tyne and Wear
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comprehend and Analyze Vast Textual Content Instantly! 2D / 3D Topic / Entities Maps Summarize tool Sentiment Analysis Categorize Volumes of text Word Cloud Topic Analisys

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VizRefra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Visualization
    6
    Insights Analysis
    5
    Ease of Use
    4
    Analytics
    3
    Data Analysis
    3
    Cons
    Poor Interface Design
    3
    Poor Performance
    3
    Integration Issues
    2
    Limited Customization
    2
    Poor Data Visualization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VizRefra features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Custom Extension
    Average: 8.2
    8.3
    Compositionality
    Average: 8.2
    8.5
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    VizRefra
    Year Founded
    2016
    HQ Location
    Sydney
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Comprehend and Analyze Vast Textual Content Instantly! 2D / 3D Topic / Entities Maps Summarize tool Sentiment Analysis Categorize Volumes of text Word Cloud Topic Analisys

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 44% Small-Business
VizRefra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Visualization
6
Insights Analysis
5
Ease of Use
4
Analytics
3
Data Analysis
3
Cons
Poor Interface Design
3
Poor Performance
3
Integration Issues
2
Limited Customization
2
Poor Data Visualization
2
VizRefra features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Custom Extension
Average: 8.2
8.3
Compositionality
Average: 8.2
8.5
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
VizRefra
Year Founded
2016
HQ Location
Sydney
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Progress Semaphore semantic AI platform enables organizations to derive value from their information by making it consumable and trustworthy across the enterprise at scale. Semaphore excels at thi

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Progress Semaphore Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Management
    8
    Ease of Use
    8
    Features
    5
    Results
    4
    Helpful
    3
    Cons
    Learning Difficulty
    6
    Required Expertise
    4
    Lack of Information
    2
    Software Bugs
    2
    Understanding Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Progress Semaphore features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1981
    HQ Location
    Burlington, MA.
    Twitter
    @ProgressSW
    50,188 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,615 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Progress Semaphore semantic AI platform enables organizations to derive value from their information by making it consumable and trustworthy across the enterprise at scale. Semaphore excels at thi

Users
No information available
Industries
  • Computer Software
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
Progress Semaphore Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Management
8
Ease of Use
8
Features
5
Results
4
Helpful
3
Cons
Learning Difficulty
6
Required Expertise
4
Lack of Information
2
Software Bugs
2
Understanding Issues
2
Progress Semaphore features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Company Website
Year Founded
1981
HQ Location
Burlington, MA.
Twitter
@ProgressSW
50,188 Twitter followers
LinkedIn® Page
www.linkedin.com
3,615 employees on LinkedIn®
(24)4.9 out of 5
5th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

    Users
    No information available
    Industries
    • Food Production
    Market Segment
    • 63% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lang.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    2
    Insights Generation
    2
    Intuitive
    2
    Reporting
    2
    Cons
    Inaccurate Data
    1
    Lack of Specificity
    1
    Not Intuitive
    1
    Poor Understanding
    1
    Tagging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lang.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Custom Extension
    Average: 8.2
    9.3
    Compositionality
    Average: 8.2
    9.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lang.ai
    Year Founded
    2018
    HQ Location
    New York, US
    Twitter
    @_langAI
    308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

Users
No information available
Industries
  • Food Production
Market Segment
  • 63% Mid-Market
  • 17% Enterprise
Lang.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
2
Insights Generation
2
Intuitive
2
Reporting
2
Cons
Inaccurate Data
1
Lack of Specificity
1
Not Intuitive
1
Poor Understanding
1
Tagging Issues
1
Lang.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Custom Extension
Average: 8.2
9.3
Compositionality
Average: 8.2
9.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Lang.ai
Year Founded
2018
HQ Location
New York, US
Twitter
@_langAI
308 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A smart, simple way to mine and explore all your unstructured data with powerful text analytics and machine learning Make a million documents as easy as one A large insurance company processed millio

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Enterprise
    • 28% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Watson Explorer features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

A smart, simple way to mine and explore all your unstructured data with powerful text analytics and machine learning Make a million documents as easy as one A large insurance company processed millio

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Enterprise
  • 28% Mid-Market
IBM Watson Explorer features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Microsoft Text Analytics API features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,031,499 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238,990 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for

Users
No information available
Industries
No information available
Market Segment
  • 57% Small-Business
  • 29% Mid-Market
Microsoft Text Analytics API features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,031,499 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
(47)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get critical insights fast from user feedback. Know what your users like, dislike, and want more of so you can take action on what's working and what's not with genAI. Category-leading companies like

    Users
    No information available
    Industries
    • Information Technology and Services
    • Entertainment
    Market Segment
    • 55% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • unitQ is a customizable and well-integrated tool that allows users to build charts, graphs, and perform sentiment analysis of written feedback across various platforms.
    • Reviewers like the tool's powerful NLP capabilities, its ability to gather and analyze data from multiple channels, and its seamless integration with Slack, which helps in identifying trends, prioritizing pain points, and driving meaningful product changes.
    • Users reported occasional inconsistencies in data quality, timeline delays, and metadata handling, and also mentioned the need for additional organizational features, like folder systems, team permissions, and the difficulty in setting up new dashboards or searches.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • unitQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    15
    Helpful
    15
    Feedback Management
    12
    Insights Generation
    12
    Cons
    Lacking Features
    6
    Missing Features
    5
    Limitations
    4
    Steep Learning Curve
    4
    AI Inaccuracy
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • unitQ features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.1
    Custom Extension
    Average: 8.2
    6.9
    Compositionality
    Average: 8.2
    7.6
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    unitQ
    Company Website
    Year Founded
    2018
    HQ Location
    Burlingame, California
    Twitter
    @unitqsoftware
    219 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get critical insights fast from user feedback. Know what your users like, dislike, and want more of so you can take action on what's working and what's not with genAI. Category-leading companies like

Users
No information available
Industries
  • Information Technology and Services
  • Entertainment
Market Segment
  • 55% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • unitQ is a customizable and well-integrated tool that allows users to build charts, graphs, and perform sentiment analysis of written feedback across various platforms.
  • Reviewers like the tool's powerful NLP capabilities, its ability to gather and analyze data from multiple channels, and its seamless integration with Slack, which helps in identifying trends, prioritizing pain points, and driving meaningful product changes.
  • Users reported occasional inconsistencies in data quality, timeline delays, and metadata handling, and also mentioned the need for additional organizational features, like folder systems, team permissions, and the difficulty in setting up new dashboards or searches.
unitQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
15
Helpful
15
Feedback Management
12
Insights Generation
12
Cons
Lacking Features
6
Missing Features
5
Limitations
4
Steep Learning Curve
4
AI Inaccuracy
3
unitQ features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
7.1
Custom Extension
Average: 8.2
6.9
Compositionality
Average: 8.2
7.6
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
unitQ
Company Website
Year Founded
2018
HQ Location
Burlingame, California
Twitter
@unitqsoftware
219 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
(79)4.6 out of 5
13th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

    Users
    No information available
    Industries
    • Accounting
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Playvox Customer AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Integrations
    2
    AI Integration
    1
    AI Technology
    1
    Customer Support
    1
    Cons
    Delay Issues
    1
    Expensive
    1
    Poor Performance
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Playvox Customer AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Custom Extension
    Average: 8.2
    8.9
    Compositionality
    Average: 8.2
    8.7
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

Users
No information available
Industries
  • Accounting
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 39% Small-Business
Playvox Customer AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Integrations
2
AI Integration
1
AI Technology
1
Customer Support
1
Cons
Delay Issues
1
Expensive
1
Poor Performance
1
Slow Performance
1
Playvox Customer AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.0
Custom Extension
Average: 8.2
8.9
Compositionality
Average: 8.2
8.7
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,719 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
(57)4.5 out of 5
14th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 40% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Relative Insight features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Custom Extension
    Average: 8.2
    6.7
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    London, England
    Twitter
    @RelativeInsight
    813 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

Users
No information available
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 40% Small-Business
  • 30% Mid-Market
Relative Insight features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
7.5
Custom Extension
Average: 8.2
6.7
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
London, England
Twitter
@RelativeInsight
813 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
(15)4.5 out of 5
View top Consulting Services for Google Cloud AutoML Natural Language
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The powerful pre-trained models of the Natural Language API let developers work with natural language understanding features including sentiment analysis, entity analysis, entity sentiment analysis, c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Small-Business
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Cloud AutoML Natural Language features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    5.8
    Custom Extension
    Average: 8.2
    6.7
    Compositionality
    Average: 8.2
    5.8
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,520,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

The powerful pre-trained models of the Natural Language API let developers work with natural language understanding features including sentiment analysis, entity analysis, entity sentiment analysis, c

Users
No information available
Industries
No information available
Market Segment
  • 53% Small-Business
  • 27% Enterprise
Google Cloud AutoML Natural Language features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
5.8
Custom Extension
Average: 8.2
6.7
Compositionality
Average: 8.2
5.8
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,520,271 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Ownership
NASDAQ:GOOG
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Caplena is the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, we empower you to turn overw

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 50% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Caplena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    User Interface
    3
    Categorization
    2
    Customer Support
    2
    Customization
    2
    Cons
    Missing Features
    2
    Bugs
    1
    Expensive
    1
    Lacking Features
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Caplena features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Custom Extension
    Average: 8.2
    10.0
    Compositionality
    Average: 8.2
    10.0
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    Zürich, CH
    Twitter
    @CaplenaCH
    69 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Caplena is the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, we empower you to turn overw

Users
No information available
Industries
  • Market Research
Market Segment
  • 50% Mid-Market
  • 42% Small-Business
Caplena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
User Interface
3
Categorization
2
Customer Support
2
Customization
2
Cons
Missing Features
2
Bugs
1
Expensive
1
Lacking Features
1
Limited Customization
1
Caplena features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Custom Extension
Average: 8.2
10.0
Compositionality
Average: 8.2
10.0
Pre-Built Parameterization
Average: 8.4
Seller Details
Company Website
Year Founded
2017
HQ Location
Zürich, CH
Twitter
@CaplenaCH
69 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversus.AI™ is the game changer in social listening that puts YOU in control of your data quality. This Machine Learning-as-a-Service Platform is designed for data scientists and general analysts al

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Conversus.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Easy Integrations
    4
    AI Technology
    3
    Customer Support
    3
    Easy Setup
    3
    Cons
    Inaccuracy
    2
    Poor Customer Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Conversus.AI features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Custom Extension
    Average: 8.2
    9.6
    Compositionality
    Average: 8.2
    9.1
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2008
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversus.AI™ is the game changer in social listening that puts YOU in control of your data quality. This Machine Learning-as-a-Service Platform is designed for data scientists and general analysts al

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Conversus.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Easy Integrations
4
AI Technology
3
Customer Support
3
Easy Setup
3
Cons
Inaccuracy
2
Poor Customer Support
2
Conversus.AI features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.1
Custom Extension
Average: 8.2
9.6
Compositionality
Average: 8.2
9.1
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
2008
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Entry Level Price:Starting at $399.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Idiomatic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Categorization
    5
    Customer Support
    5
    Helpful
    5
    Efficiency
    4
    Cons
    Limited Flexibility
    3
    Poor Interface Design
    3
    Poor User Interface
    3
    Lacking Features
    2
    Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Idiomatic features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Custom Extension
    Average: 8.2
    8.5
    Compositionality
    Average: 8.2
    7.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Idiomatic
    Year Founded
    2015
    HQ Location
    Palo Alto, California
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Enterprise
  • 25% Mid-Market
Idiomatic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Categorization
5
Customer Support
5
Helpful
5
Efficiency
4
Cons
Limited Flexibility
3
Poor Interface Design
3
Poor User Interface
3
Lacking Features
2
Limitations
2
Idiomatic features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Custom Extension
Average: 8.2
8.5
Compositionality
Average: 8.2
7.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Idiomatic
Year Founded
2015
HQ Location
Palo Alto, California
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®