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Best Enterprise Social Media Suites

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Products classified in the overall Social Media Suites category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Social Media Suites to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Social Media Suites category.

In addition to qualifying for inclusion in the Social Media Suites category, to qualify for inclusion in the Enterprise Business Social Media Suites category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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28 Listings in Enterprise Social Media Suites Available

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Sprout Social
By Sprout Social
(3,822)4.4 out of 5
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 46% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management software that provides features for scheduling posts, analyzing performance, and managing customer engagement across multiple platforms.
    • Users frequently mention the ease of use, robust analytics, and efficient scheduling tools as key benefits, along with the platform's ability to manage multiple social media accounts seamlessly.
    • Users experienced issues with the mobile version, occasional glitches in scheduling content, limitations in posting Instagram Reels and Stories, and found the advanced reporting tools to be expensive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprout Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    907
    Post Scheduling
    509
    Analytics
    494
    Scheduling
    477
    Social Media Management
    460
    Cons
    Missing Features
    345
    Expensive
    205
    High Pricing
    179
    Improvement Needed
    157
    Scheduling Issues
    154
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprout Social features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprout Social
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    117,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,651 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 46% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management software that provides features for scheduling posts, analyzing performance, and managing customer engagement across multiple platforms.
  • Users frequently mention the ease of use, robust analytics, and efficient scheduling tools as key benefits, along with the platform's ability to manage multiple social media accounts seamlessly.
  • Users experienced issues with the mobile version, occasional glitches in scheduling content, limitations in posting Instagram Reels and Stories, and found the advanced reporting tools to be expensive.
Sprout Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
907
Post Scheduling
509
Analytics
494
Scheduling
477
Social Media Management
460
Cons
Missing Features
345
Expensive
205
High Pricing
179
Improvement Needed
157
Scheduling Issues
154
Sprout Social features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprout Social
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
117,840 Twitter followers
LinkedIn® Page
www.linkedin.com
1,651 employees on LinkedIn®
Hootsuite
By Hootsuite
(5,497)4.2 out of 5
Optimized for quick response
View top Consulting Services for Hootsuite
Save to My Lists
DealsSpecial offer!
100% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

    Users
    • Marketing Manager
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 60% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hootsuite is a social media management tool that provides analytics, scheduling, and collaboration features for multiple platforms.
    • Users frequently mention the convenience of scheduling posts across various platforms, the helpful analytics for performance tracking, and the ability to collaborate with team members.
    • Reviewers noted occasional issues with social media accounts disconnecting, limitations in scheduling certain types of content, and a lack of certain platform-specific features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hootsuite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    857
    Post Scheduling
    791
    Scheduling
    631
    Social Media Management
    536
    Centralized Management
    484
    Cons
    Missing Features
    292
    Limited Features
    234
    Social Media Limitations
    231
    Posting Issues
    228
    Scheduling Issues
    223
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hootsuite features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hootsuite
    Company Website
    Year Founded
    2008
    HQ Location
    Vancouver, BC
    Twitter
    @hootsuite
    7,061,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,664 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

Users
  • Marketing Manager
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 60% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hootsuite is a social media management tool that provides analytics, scheduling, and collaboration features for multiple platforms.
  • Users frequently mention the convenience of scheduling posts across various platforms, the helpful analytics for performance tracking, and the ability to collaborate with team members.
  • Reviewers noted occasional issues with social media accounts disconnecting, limitations in scheduling certain types of content, and a lack of certain platform-specific features.
Hootsuite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
857
Post Scheduling
791
Scheduling
631
Social Media Management
536
Centralized Management
484
Cons
Missing Features
292
Limited Features
234
Social Media Limitations
231
Posting Issues
228
Scheduling Issues
223
Hootsuite features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.1
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Hootsuite
Company Website
Year Founded
2008
HQ Location
Vancouver, BC
Twitter
@hootsuite
7,061,256 Twitter followers
LinkedIn® Page
www.linkedin.com
1,664 employees on LinkedIn®

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Birdeye
By Birdeye
(3,141)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Social Media Suites software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Quality of Support
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.4
Quality of Support
Average: 8.9
9.3
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
Reputation
By Reputation
(2,328)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Social Media Suites software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
    • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
    • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    457
    Review Management
    334
    Helpful
    313
    Centralized Reviews
    259
    Reputation Management
    198
    Cons
    Review Management
    123
    Improvement Needed
    117
    Missing Features
    98
    Review Issues
    80
    Reporting Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Quality of Support
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    707 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
  • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
  • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
457
Review Management
334
Helpful
313
Centralized Reviews
259
Reputation Management
198
Cons
Review Management
123
Improvement Needed
117
Missing Features
98
Review Issues
80
Reporting Issues
68
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.9
9.0
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®
Get a quote
SOCi
By SOCi
(2,794)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
    • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
    • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,250
    Post Scheduling
    749
    Scheduling Posts
    697
    Scheduling
    612
    Multi-platform
    593
    Cons
    Missing Features
    332
    Posting Issues
    331
    Limited Features
    237
    Improvement Needed
    231
    Social Media Integration
    192
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    709 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
  • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
  • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,250
Post Scheduling
749
Scheduling Posts
697
Scheduling
612
Multi-platform
593
Cons
Missing Features
332
Posting Issues
331
Limited Features
237
Improvement Needed
231
Social Media Integration
192
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Get a quote
Meltwater
By Meltwater
(2,209)4.0 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Meltwater, a pioneer of media intelligence, gives PR, communications and marketing professionals the information advantage they need to stay ahead and a single, integrated solution to be efficient. As

    Users
    • Social Media Manager
    • Communications Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 42% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Meltwater is a media monitoring and analytics tool that provides features such as social media dashboards, AI search assistant, media database, customizable newsletter functionality, and press release templates.
    • Users frequently mention the user-friendly interface, robust features, and the ability to track media mentions, analyze trends, and get insights through customizable dashboards.
    • Users reported issues with the platform's speed, occasional glitches, limitations in the customizable dashboards, and the high pricing.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Meltwater Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Helpful
    194
    Features
    147
    Customer Support
    125
    Monitoring
    117
    Cons
    Improvement Needed
    88
    Technical Issues
    78
    Learning Curve
    68
    Inaccuracy
    66
    Missing Features
    65
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Meltwater features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Quality of Support
    Average: 8.9
    7.9
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Meltwater
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Meltwater
    25,267 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Meltwater, a pioneer of media intelligence, gives PR, communications and marketing professionals the information advantage they need to stay ahead and a single, integrated solution to be efficient. As

Users
  • Social Media Manager
  • Communications Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 42% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Meltwater is a media monitoring and analytics tool that provides features such as social media dashboards, AI search assistant, media database, customizable newsletter functionality, and press release templates.
  • Users frequently mention the user-friendly interface, robust features, and the ability to track media mentions, analyze trends, and get insights through customizable dashboards.
  • Users reported issues with the platform's speed, occasional glitches, limitations in the customizable dashboards, and the high pricing.
Meltwater Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Helpful
194
Features
147
Customer Support
125
Monitoring
117
Cons
Improvement Needed
88
Technical Issues
78
Learning Curve
68
Inaccuracy
66
Missing Features
65
Meltwater features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.5
Quality of Support
Average: 8.9
7.9
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Meltwater
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Meltwater
25,267 Twitter followers
LinkedIn® Page
www.linkedin.com
2,550 employees on LinkedIn®
Get a quote
Sprinklr Social
By Sprinklr
(1,007)4.0 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 51% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
    • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
    • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Features
    88
    Social Media Management
    67
    Analytics
    66
    Centralized Management
    65
    Cons
    Missing Features
    61
    Learning Curve
    52
    Complexity
    50
    Not User-Friendly
    45
    Complex Usage
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Quality of Support
    Average: 8.9
    7.5
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 51% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
  • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
  • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Features
88
Social Media Management
67
Analytics
66
Centralized Management
65
Cons
Missing Features
61
Learning Curve
52
Complexity
50
Not User-Friendly
45
Complex Usage
41
Sprinklr Social features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
7.8
Quality of Support
Average: 8.9
7.5
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Semrush
By Semrush
(2,441)4.5 out of 5
View top Consulting Services for Semrush
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campa

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Semrush is a digital marketing tool that provides features for SEO, PPC, content, social media, and competitive research, and is designed to help businesses improve online visibility and discover marketing insights.
    • Reviewers frequently mention the comprehensive range of features, ease of use, and the ability to gain insights into their own and competitors' SEO performance, as well as the robust social media toolkit and excellent customer support.
    • Users mentioned issues with the high cost, especially for small businesses, the presence of paywalls even in the professional version, occasional software glitches, and a lack of detailed demographic data.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Semrush Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    448
    Ease of Use
    421
    Keyword Research
    382
    Helpful
    347
    SEO Optimization
    323
    Cons
    Expensive
    268
    High Pricing
    189
    High Costs
    168
    Pricing Issues
    164
    Limited Features
    146
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Semrush features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Quality of Support
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Semrush
    Company Website
    Year Founded
    2008
    HQ Location
    Boston, MA
    Twitter
    @semrush
    288,468 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,099 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campa

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Semrush is a digital marketing tool that provides features for SEO, PPC, content, social media, and competitive research, and is designed to help businesses improve online visibility and discover marketing insights.
  • Reviewers frequently mention the comprehensive range of features, ease of use, and the ability to gain insights into their own and competitors' SEO performance, as well as the robust social media toolkit and excellent customer support.
  • Users mentioned issues with the high cost, especially for small businesses, the presence of paywalls even in the professional version, occasional software glitches, and a lack of detailed demographic data.
Semrush Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
448
Ease of Use
421
Keyword Research
382
Helpful
347
SEO Optimization
323
Cons
Expensive
268
High Pricing
189
High Costs
168
Pricing Issues
164
Limited Features
146
Semrush features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.9
8.4
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Semrush
Company Website
Year Founded
2008
HQ Location
Boston, MA
Twitter
@semrush
288,468 Twitter followers
LinkedIn® Page
www.linkedin.com
2,099 employees on LinkedIn®
Brandwatch Social Media Management
By Brandwatch
(861)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leadi

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Higher Education
    Market Segment
    • 41% Mid-Market
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brandwatch is a social media management tool that allows users to schedule posts, track engagement, and gain insights into audience sentiment across various social platforms.
    • Users like the comprehensive nature of the search results, the simple user interfaces, the ability to customize the setup to meet different strategic goals, and the prompt and helpful customer support.
    • Users reported that the platform can be overwhelming to onboard due to its many features, there are occasional bugs that affect usability, and the mobile apps lack some features and functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brandwatch Social Media Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Social Media Management
    35
    Analytics
    29
    Centralized Management
    27
    Helpful
    27
    Cons
    Improvement Needed
    24
    Missing Features
    19
    Learning Curve
    14
    Lack of Features
    10
    Limited Features
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brandwatch Social Media Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Quality of Support
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brandwatch
    Company Website
    Year Founded
    2007
    HQ Location
    Brighton, East Sussex
    Twitter
    @Brandwatch
    34,921 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,081 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leadi

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Higher Education
Market Segment
  • 41% Mid-Market
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brandwatch is a social media management tool that allows users to schedule posts, track engagement, and gain insights into audience sentiment across various social platforms.
  • Users like the comprehensive nature of the search results, the simple user interfaces, the ability to customize the setup to meet different strategic goals, and the prompt and helpful customer support.
  • Users reported that the platform can be overwhelming to onboard due to its many features, there are occasional bugs that affect usability, and the mobile apps lack some features and functionality.
Brandwatch Social Media Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Social Media Management
35
Analytics
29
Centralized Management
27
Helpful
27
Cons
Improvement Needed
24
Missing Features
19
Learning Curve
14
Lack of Features
10
Limited Features
9
Brandwatch Social Media Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Quality of Support
Average: 8.9
8.4
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Brandwatch
Company Website
Year Founded
2007
HQ Location
Brighton, East Sussex
Twitter
@Brandwatch
34,921 Twitter followers
LinkedIn® Page
www.linkedin.com
1,081 employees on LinkedIn®
Get a quote
Agorapulse
By Agorapulse
(952)4.5 out of 5
2nd Easiest To Use in Social Media Suites software
View top Consulting Services for Agorapulse
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

    Users
    • Social Media Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 70% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Agorapulse is a tool designed for social media management, offering features such as content scheduling, analytics tracking, and customer support.
    • Users frequently mention the intuitive nature of the tool, its ease of use for scheduling and managing content across multiple accounts, and the responsive customer support.
    • Reviewers experienced issues with the sign-in process, limitations in the community management aspect, and dissatisfaction with the pricing for adding additional profiles and certain features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agorapulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Post Scheduling
    31
    Social Media Management
    28
    Centralized Management
    19
    Multiple Accounts
    17
    Cons
    Social Media Limitations
    14
    Limited Features
    11
    Scheduling Issues
    10
    High Pricing
    9
    Linking Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agorapulse features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Quality of Support
    Average: 8.9
    9.1
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agorapulse
    Year Founded
    2010
    HQ Location
    Paris
    Twitter
    @AgoraPulse
    13,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

Users
  • Social Media Manager
  • Owner
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 70% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Agorapulse is a tool designed for social media management, offering features such as content scheduling, analytics tracking, and customer support.
  • Users frequently mention the intuitive nature of the tool, its ease of use for scheduling and managing content across multiple accounts, and the responsive customer support.
  • Reviewers experienced issues with the sign-in process, limitations in the community management aspect, and dissatisfaction with the pricing for adding additional profiles and certain features.
Agorapulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Post Scheduling
31
Social Media Management
28
Centralized Management
19
Multiple Accounts
17
Cons
Social Media Limitations
14
Limited Features
11
Scheduling Issues
10
High Pricing
9
Linking Issues
8
Agorapulse features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.2
Quality of Support
Average: 8.9
9.1
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Agorapulse
Year Founded
2010
HQ Location
Paris
Twitter
@AgoraPulse
13,288 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
Read Agorapulse Reviews
Oktopost
By Oktopost
(141)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the

    Users
    • Social Media Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oktopost Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    2
    Ease of Use
    2
    Helpfulness
    2
    Centralized Management
    1
    Content Creation
    1
    Cons
    Contact Management
    1
    Content Management Issues
    1
    Improvement Needed
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oktopost features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Quality of Support
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oktopost
    Year Founded
    2013
    HQ Location
    Ramat Gan, Israel
    Twitter
    @Oktopost
    4,159 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the

Users
  • Social Media Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 24% Small-Business
Oktopost Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
2
Ease of Use
2
Helpfulness
2
Centralized Management
1
Content Creation
1
Cons
Contact Management
1
Content Management Issues
1
Improvement Needed
1
Missing Features
1
Oktopost features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Quality of Support
Average: 8.9
9.0
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Oktopost
Year Founded
2013
HQ Location
Ramat Gan, Israel
Twitter
@Oktopost
4,159 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Read Oktopost Reviews
Zoho Social
By Zoho
(2,675)4.6 out of 5
8th Easiest To Use in Social Media Suites software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Social is a complete social media management platform for businesses & agencies. It helps you schedule posts, monitor mentions, create custom dashboards, and more. Zoho Social is from Zoho.co

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Social is a social media management tool that allows users to monitor interactions, schedule posts, and analyze performance across multiple social media profiles from a single dashboard.
    • Reviewers frequently mention the ease of use, comprehensive features, and efficient management of multiple accounts as key benefits of Zoho Social.
    • Users experienced limitations with the mobile app, lack of advanced analytics, and difficulties with tagging individuals or businesses on certain platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Social Media Management
    85
    Post Scheduling
    78
    Centralized Management
    68
    Social Media Integration
    64
    Cons
    Missing Features
    47
    Lack of Features
    38
    Social Media Limitations
    32
    Expensive
    27
    Limited Features
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Social features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Quality of Support
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Social is a complete social media management platform for businesses & agencies. It helps you schedule posts, monitor mentions, create custom dashboards, and more. Zoho Social is from Zoho.co

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Social is a social media management tool that allows users to monitor interactions, schedule posts, and analyze performance across multiple social media profiles from a single dashboard.
  • Reviewers frequently mention the ease of use, comprehensive features, and efficient management of multiple accounts as key benefits of Zoho Social.
  • Users experienced limitations with the mobile app, lack of advanced analytics, and difficulties with tagging individuals or businesses on certain platforms.
Zoho Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Social Media Management
85
Post Scheduling
78
Centralized Management
68
Social Media Integration
64
Cons
Missing Features
47
Lack of Features
38
Social Media Limitations
32
Expensive
27
Limited Features
23
Zoho Social features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.9
9.2
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Read Zoho Social Reviews
Dash Social
By Dash Social
(338)4.7 out of 5
12th Easiest To Use in Social Media Suites software
Save to My Lists
Entry Level Price:$499.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash S

    Users
    • Social Media Manager
    • Social Media Coordinator
    Industries
    • Apparel & Fashion
    • Cosmetics
    Market Segment
    • 41% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dash Hudson is a platform that provides scheduling, curating, and analyzing tools for social media content.
    • Reviewers like the user-friendly interface, the AI tools for performance prediction, the ability to manage multiple channels, and the quick and dedicated customer service.
    • Reviewers experienced issues with bugs causing posts not to go live as expected, difficulty in integrating with other platforms, limited metrics for certain social media platforms, and a desire for more detailed analytics for Instagram stories.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dash Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Analytics
    43
    Customer Support
    41
    Features
    39
    Helpful
    35
    Cons
    Missing Features
    27
    Instagram Limitations
    26
    Feature Limitations
    20
    Limited Features
    18
    Lack of Features
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dash Social features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Quality of Support
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dash Social
    Company Website
    Year Founded
    2013
    HQ Location
    Halifax, NS
    Twitter
    @DashSocialHQ
    1,898 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash S

Users
  • Social Media Manager
  • Social Media Coordinator
Industries
  • Apparel & Fashion
  • Cosmetics
Market Segment
  • 41% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dash Hudson is a platform that provides scheduling, curating, and analyzing tools for social media content.
  • Reviewers like the user-friendly interface, the AI tools for performance prediction, the ability to manage multiple channels, and the quick and dedicated customer service.
  • Reviewers experienced issues with bugs causing posts not to go live as expected, difficulty in integrating with other platforms, limited metrics for certain social media platforms, and a desire for more detailed analytics for Instagram stories.
Dash Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Analytics
43
Customer Support
41
Features
39
Helpful
35
Cons
Missing Features
27
Instagram Limitations
26
Feature Limitations
20
Limited Features
18
Lack of Features
15
Dash Social features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.6
Quality of Support
Average: 8.9
9.3
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Dash Social
Company Website
Year Founded
2013
HQ Location
Halifax, NS
Twitter
@DashSocialHQ
1,898 Twitter followers
LinkedIn® Page
www.linkedin.com
253 employees on LinkedIn®
Qualtrics CX for Contact Centers
By Qualtrics
(187)4.1 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics Frontline Care is the contact center experience management product that enables organizations to understand customers like never before with AI-powered automation and omnichannel analytics —

    Users
    • Community Manager
    • Corporate social media executive
    Industries
    • Telecommunications
    • Marketing and Advertising
    Market Segment
    • 51% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics CX for Contact Centers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    1
    Data Collection
    1
    Ease of Use
    1
    Features
    1
    Feedback Management
    1
    Cons
    Improvement Needed
    1
    Limited Functionality
    1
    Mobile Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics CX for Contact Centers features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Quality of Support
    Average: 8.9
    8.1
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics Frontline Care is the contact center experience management product that enables organizations to understand customers like never before with AI-powered automation and omnichannel analytics —

Users
  • Community Manager
  • Corporate social media executive
Industries
  • Telecommunications
  • Marketing and Advertising
Market Segment
  • 51% Enterprise
  • 40% Mid-Market
Qualtrics CX for Contact Centers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
1
Data Collection
1
Ease of Use
1
Features
1
Feedback Management
1
Cons
Improvement Needed
1
Limited Functionality
1
Mobile Issues
1
Qualtrics CX for Contact Centers features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.4
Quality of Support
Average: 8.9
8.1
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Ownership
NASDAQ: XM
Read Qualtrics CX for Contact Centers Reviews
Emplifi Social Marketing Cloud
By Emplifi
(235)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start w

    Users
    • Community Manager
    Industries
    • Marketing and Advertising
    • Food & Beverages
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Social Marketing Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Analytics
    23
    Social Media Management
    20
    Features
    14
    Customer Support
    13
    Cons
    Missing Features
    13
    Improvement Needed
    9
    Technical Issues
    9
    Feature Limitations
    8
    Learning Curve
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi Social Marketing Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Quality of Support
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start w

Users
  • Community Manager
Industries
  • Marketing and Advertising
  • Food & Beverages
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
Emplifi Social Marketing Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Analytics
23
Social Media Management
20
Features
14
Customer Support
13
Cons
Missing Features
13
Improvement Needed
9
Technical Issues
9
Feature Limitations
8
Learning Curve
7
Emplifi Social Marketing Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.9
8.7
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
641 employees on LinkedIn®
Read Emplifi Social Marketing Cloud Reviews
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