Top Free Service Desk Software - Page 2
Check out our list of free Service Desk Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Service Desk Software to ensure you get the right product.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
55 Service Desk Products Available
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Entry Level Price:Contact Us
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to
Users
No information available
Industries
- Information Technology and Services
- Insurance
Market Segment
- 49% Enterprise
- 30% Mid-Market
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.6
8.4
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
8.7
Knowledge Base/Ticket Integration
Average: 8.2
SM
We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
TC
The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
Seller Details
HQ Location
Santa Barbara, USTwitter
@4me269 Twitter followers
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 55% Enterprise
- 24% Mid-Market
OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
8.2
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.3
Knowledge Base/Ticket Integration
Average: 8.2
AI
The knowledge base is a great tool that works when it is indexed properly. Read review
II
HPSM Service Manager is a single app for managing Interactions, Incidents, Problems, and Changes. It allows me to easily manage any end-users... Read review
Seller Details
Twitter
@OpenText21,942 Twitter followers
Ownership
NASDAQ:OTEX
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
Users
No information available
Industries
- Information Technology and Services
- Education Management
Market Segment
- 63% Mid-Market
- 23% Enterprise
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.6
8.7
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
7.0
Knowledge Base/Ticket Integration
Average: 8.2
AR
Web based, easy to follow up with, ease of use for end users creating tickets. Read review
AI
We are new users of this web helpdesk. It seems to be a very robust system so far and was easily AD integrated. Can also integrate other... Read review
Seller Details
Twitter
@solarwinds20,054 Twitter followers
Ownership
NYSE: SWI
Entry Level Price:$15.00
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations t
Users
No information available
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 82% Mid-Market
- 12% Small-Business
Halp features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.6
8.1
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
TW
Easy to use dashboard and teams bot that simplifies and tracks our tickets. Allows us to keep using the system we're used to without too many... Read review
NM
We love the Slack integration, automation capabilities, simple to use but robust administration, web portal functionality, and best of all, price. ... Read review
Seller Details
Twitter
@halp488 Twitter followers
Entry Level Price:$40.00
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab
Users
No information available
Industries
No information available
Market Segment
- 67% Mid-Market
- 28% Enterprise
ALVAO Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
9.1
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
VO
The best part is the integration with Microsoft Outlook and other products.
It is based on ITIL framework as well. Read review
AO
ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of... Read review
Seller Details
Seller
ALVAOYear Founded
1999HQ Location
Brno, CZ
Entry Level Price:€19.00
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1.
Users
No information available
Industries
- Information Technology and Services
- Telecommunications
Market Segment
- 35% Mid-Market
- 30% Enterprise
GLPI features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.6
Automate Ticket Routing
Average: 8.7
8.2
Knowledge Base/Ticket Integration
Average: 8.2
AC
The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins... Read review
FS
IT Helpdesk System.
The ticketing.
The Inventory Read review
Seller Details
Twitter
@Teclib413 Twitter followers
Entry Level Price:$12.00
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell
Users
No information available
Industries
- Non-Profit Organization Management
- Information Technology and Services
Market Segment
- 61% Small-Business
- 34% Mid-Market
Vision Helpdesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
8.4
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
DB
Easy installation, sice it is running on a web server. The system's simplicity to be used by an inexperienced end-user or staff member makes it an... Read review
RT
We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent.... Read review
Seller Details
Twitter
@visionhelpdesk1,412 Twitter followers
Entry Level Price:Free
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Eden is a comprehensive SaaS platform built to help Workplace, People Operations, and IT teams work wonders. Eden offers user-friendly workplace experience tools designed with the employee experience
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 64% Mid-Market
- 20% Enterprise
Eden features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
9.0
Ticket Prioritization
Average: 8.7
9.4
Automate Ticket Routing
Average: 8.7
7.7
Knowledge Base/Ticket Integration
Average: 8.2
JB
The format of cards mimics something like Trello, so the learning curve is short. The team has also been really responsive about feedback and... Read review
AO
Eden has helped us maintain efficiency and order as we moved into a new space. The platform is easy to navigate and has different features that we... Read review
Seller Details
Twitter
@edenworkplace679 Twitter followers
Entry Level Price:$19 /technician/month
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
MA
This has been the best tools for a cost effective solution to tracking inventory, software and checking out equipment to end users! It was easy to... Read review
AR
Easy to access functions to IT Management function. Read review
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk
Users
No information available
Industries
No information available
Market Segment
- 57% Mid-Market
- 43% Enterprise
TOPdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
JN
The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing... Read review
JE
It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk... Read review
Seller Details
Seller
TOPdeskHQ Location
Delft, Zuid-HollandTwitter
@TOPdesk1,820 Twitter followers
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes
Users
No information available
Industries
- Computer & Network Security
Market Segment
- 52% Mid-Market
- 30% Enterprise
Infraon Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
9.3
Ticket Prioritization
Average: 8.7
8.9
Automate Ticket Routing
Average: 8.7
9.0
Knowledge Base/Ticket Integration
Average: 8.2
CB
I like the features and functionalities that it is covering and helping enterprises. We have used Incident management features of it. The best part... Read review
Seller Details
Twitter
@infraoncorp96 Twitter followers
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now possible to deliver gre
Users
No information available
Industries
- Computer Software
Market Segment
- 64% Small-Business
- 36% Mid-Market
Siit features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
9.8
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
9.6
Knowledge Base/Ticket Integration
Average: 8.2
LH
As the CTO at Topo, what impresses me the most about Siit is its ability to centralize and streamline the handling of employee requests. The... Read review
UI
We used Halp for years before Atlasian has acquired it. Since then I was looking for a good alternative, we found it with Siit. The Slack... Read review
Seller Details
Twitter
@siitapp22 Twitter followers
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 32% Enterprise
iSupport Software features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
7.5
Knowledge Base/Ticket Integration
Average: 8.2
UI
Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Read review
JK
I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit... Read review
Seller Details
Twitter
@iSupportTech1,547 Twitter followers
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb
Users
No information available
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 69% Small-Business
- 25% Mid-Market
N-able MSP Manager features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.6
7.9
Ticket Prioritization
Average: 8.7
8.0
Automate Ticket Routing
Average: 8.7
7.1
Knowledge Base/Ticket Integration
Average: 8.2
AL
This is the one-stop-shop for MSPs who need to see their clients status at a glance. Integrated into the Manager is a ticketing system, portal,... Read review
AC
I like the fact it literally a complete solution, l have everything I need in the same portal Read review
Seller Details
Twitter
@Nable16,352 Twitter followers
Ownership
NYSE: NABL
Entry Level Price:Free
- Overview
- User Satisfaction
- What G2 Users Think
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em
Users
No information available
Industries
- Computer & Network Security
- Information Technology and Services
Market Segment
- 50% Small-Business
- 46% Mid-Market
Suptask features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
9.2
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
9.4
Knowledge Base/Ticket Integration
Average: 8.2
IC
No other system is needed to track internal tasks Read review
ET
Such a great app to have in slack that wields the team together like a charm. We installed it and started to use it between the teams at first. Now... Read review
Seller Details
Twitter
@suptask143 Twitter followers
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