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Best Returns Management Software - Page 2

Daniel Rivera
DR
Researched and written by Daniel Rivera

Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website.

Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved.

Returns management software commonly integrates with warehouse management software, order management software, accounting software, inventory management software, or e-commerce software.

To qualify for inclusion in the Returns Management category, a product must:

Create and manage return policies for different product categories
Provide workflows to create, confirm, or cancel returns
Coordinate refunds, credits, or product replacements
Integrate with e-commerce or related platforms
Track returned items from pickup to delivery
Analyze the value of returns and their impact on revenue

Best Returns Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Highest User Satisfaction:
Best Free Software:
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Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
81 Listings in Returns Management Available
(13)4.4 out of 5
13th Easiest To Use in Returns Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReverseLogix is the only end-to-end, centralized, and fully integrated returns management system built specifically for retail, ecommerce, manufacturing and 3PL organizations. Whether B2B, B2C or hy

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Enterprise
    • 31% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReverseLogix features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    6.7
    Exchange
    Average: 8.1
    5.8
    OMS
    Average: 8.4
    6.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2014
    HQ Location
    Burlingame, US
    Twitter
    @reverselogix
    131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReverseLogix is the only end-to-end, centralized, and fully integrated returns management system built specifically for retail, ecommerce, manufacturing and 3PL organizations. Whether B2B, B2C or hy

Users
No information available
Industries
No information available
Market Segment
  • 54% Enterprise
  • 31% Small-Business
ReverseLogix features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
6.7
Exchange
Average: 8.1
5.8
OMS
Average: 8.4
6.0
How long did it take to go live?
Average: 1.8
Seller Details
Company Website
Year Founded
2014
HQ Location
Burlingame, US
Twitter
@reverselogix
131 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
(14)4.7 out of 5
10th Easiest To Use in Returns Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReturnLogic is a Returns Management and Analytics Platform that makes e-commerce returns and exchanges easy for shoppers and retailers. With ReturnLogic, retailers can: - Create a branded Retur

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ReturnLogic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    2
    Customer Experience
    1
    Customer Support
    1
    Features
    1
    Helpful
    1
    Cons
    Confusing Interface
    1
    Inadequate Reporting
    1
    Integration Issues
    1
    Return Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReturnLogic features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Exchange
    Average: 8.1
    7.0
    OMS
    Average: 8.4
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Camp Hill, PA
    Twitter
    @ReturnLogic
    513 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReturnLogic is a Returns Management and Analytics Platform that makes e-commerce returns and exchanges easy for shoppers and retailers. With ReturnLogic, retailers can: - Create a branded Retur

Users
No information available
Industries
No information available
Market Segment
  • 71% Small-Business
  • 21% Mid-Market
ReturnLogic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
2
Customer Experience
1
Customer Support
1
Features
1
Helpful
1
Cons
Confusing Interface
1
Inadequate Reporting
1
Integration Issues
1
Return Issues
1
ReturnLogic features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
8.0
Exchange
Average: 8.1
7.0
OMS
Average: 8.4
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Year Founded
2017
HQ Location
Camp Hill, PA
Twitter
@ReturnLogic
513 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®

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(14)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ordoro: hard to say, very easy to use. Streamline your inventory, shipping, and/or dropshipping. Whether you're just getting started or already in full swing, we've got you covered with three powerf

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ordoro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Easy Integrations
    5
    Integrations
    5
    Inventory Management
    4
    Setup Ease
    4
    Cons
    Limited Features
    2
    Limited Functionality
    2
    Shipping Issues
    2
    Bulk Transfers
    1
    Carrier Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ordoro features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ordoro
    Year Founded
    2010
    HQ Location
    Austin, Tx
    Twitter
    @ordoro
    1,621 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ordoro: hard to say, very easy to use. Streamline your inventory, shipping, and/or dropshipping. Whether you're just getting started or already in full swing, we've got you covered with three powerf

Users
No information available
Industries
No information available
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Ordoro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Easy Integrations
5
Integrations
5
Inventory Management
4
Setup Ease
4
Cons
Limited Features
2
Limited Functionality
2
Shipping Issues
2
Bulk Transfers
1
Carrier Limitations
1
Ordoro features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Seller
ordoro
Year Founded
2010
HQ Location
Austin, Tx
Twitter
@ordoro
1,621 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kentro: The Next-Generation ERP & 3PL for E-Commerce In an era where eCommerce operations demand agility and efficiency, Kentro emerges as the modern alternative to traditional ERP systems like N

    Users
    No information available
    Industries
    • Consumer Goods
    • Health, Wellness and Fitness
    Market Segment
    • 81% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kentro ERP & 3PL Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Features
    3
    Affordable
    2
    Automation
    2
    Cost Efficiency
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kentro ERP & 3PL features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    5.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kentro
    Year Founded
    2021
    HQ Location
    Sao Paulo, SP
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kentro: The Next-Generation ERP & 3PL for E-Commerce In an era where eCommerce operations demand agility and efficiency, Kentro emerges as the modern alternative to traditional ERP systems like N

Users
No information available
Industries
  • Consumer Goods
  • Health, Wellness and Fitness
Market Segment
  • 81% Mid-Market
  • 19% Small-Business
Kentro ERP & 3PL Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Features
3
Affordable
2
Automation
2
Cost Efficiency
2
Cons
This product has not yet received any negative sentiments.
Kentro ERP & 3PL features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
5.0
How long did it take to go live?
Average: 1.8
Seller Details
Seller
Kentro
Year Founded
2021
HQ Location
Sao Paulo, SP
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your po

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Returnly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Helpful
    1
    Shipping Management
    1
    Cons
    Difficult Learning Process
    1
    Limited Customization
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Returnly features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Exchange
    Average: 8.1
    10.0
    OMS
    Average: 8.4
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Affirm
    Year Founded
    2012
    HQ Location
    San Francisco, US
    Twitter
    @Affirm
    19,137 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,526 employees on LinkedIn®
    Ownership
    NASDAQ: AFFIRM
Product Description
How are these determined?Information
This description is provided by the seller.

With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your po

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
Returnly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Helpful
1
Shipping Management
1
Cons
Difficult Learning Process
1
Limited Customization
1
Poor Customer Support
1
Returnly features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.0
7.5
Exchange
Average: 8.1
10.0
OMS
Average: 8.4
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Seller
Affirm
Year Founded
2012
HQ Location
San Francisco, US
Twitter
@Affirm
19,137 Twitter followers
LinkedIn® Page
www.linkedin.com
2,526 employees on LinkedIn®
Ownership
NASDAQ: AFFIRM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "AvanSaber is a leading-edge technology company offering a wide range of innovative solutions, including multi-channel inventory, warehouse, order, and stock management software to streamline operatio

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InventoryPath features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"AvanSaber is a leading-edge technology company offering a wide range of innovative solutions, including multi-channel inventory, warehouse, order, and stock management software to streamline operatio

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
InventoryPath features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Company Website
Year Founded
2017
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(34)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Parcel Perform is the next-generation E-Commerce Data & Delivery Experience Platform that pushes beyond traditional post-purchase boundaries. We empower businesses to streamline every stage of the

    Users
    No information available
    Industries
    • Retail
    • Logistics and Supply Chain
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Parcel Perform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    17
    Helpful
    16
    Customization
    14
    Ease of Use
    9
    Easy Integrations
    9
    Cons
    Delays
    4
    Limited Reporting
    4
    Inadequate Reporting
    3
    Lack of Integrations
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Parcel Perform features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    3.3
    Exchange
    Average: 8.1
    7.1
    OMS
    Average: 8.4
    2.1
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Singapore
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Parcel Perform is the next-generation E-Commerce Data & Delivery Experience Platform that pushes beyond traditional post-purchase boundaries. We empower businesses to streamline every stage of the

Users
No information available
Industries
  • Retail
  • Logistics and Supply Chain
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Parcel Perform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
17
Helpful
16
Customization
14
Ease of Use
9
Easy Integrations
9
Cons
Delays
4
Limited Reporting
4
Inadequate Reporting
3
Lack of Integrations
3
Limited Customization
3
Parcel Perform features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
3.3
Exchange
Average: 8.1
7.1
OMS
Average: 8.4
2.1
How long did it take to go live?
Average: 1.8
Seller Details
Company Website
Year Founded
2016
HQ Location
Singapore
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AspenCX helps retailers transform their post-purchase customer service, while delivering responsive, convenient and high efficiency service to their customers. AspenCX packs within itself an end-to-e

    Users
    No information available
    Industries
    • Apparel & Fashion
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Return Rabbit (formerly AspenCX) features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    5.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Ann Arbor, MI
    Twitter
    @getreturnrabbit
    394 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AspenCX helps retailers transform their post-purchase customer service, while delivering responsive, convenient and high efficiency service to their customers. AspenCX packs within itself an end-to-e

Users
No information available
Industries
  • Apparel & Fashion
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Return Rabbit (formerly AspenCX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
5.0
How long did it take to go live?
Average: 1.8
Seller Details
HQ Location
Ann Arbor, MI
Twitter
@getreturnrabbit
394 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
(13)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    nShift is the global leader in Cloud Delivery Management Solutions. Our platform enables the delivery of close to 1 billion annual shipments to over 190 countries. We offer an end-to-end cloud platfo

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 54% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • nShift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    6
    Helpful
    4
    Shipping Management
    4
    Carrier Integration
    3
    Cons
    Poor Customer Support
    3
    Poor Support Communication
    3
    User Interface Issues
    3
    Complexity
    2
    Confusing Interface
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • nShift features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Exchange
    Average: 8.1
    0.0
    No information available
    3.8
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    nShift
    Company Website
    Year Founded
    2021
    HQ Location
    London
    LinkedIn® Page
    www.linkedin.com
    440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

nShift is the global leader in Cloud Delivery Management Solutions. Our platform enables the delivery of close to 1 billion annual shipments to over 190 countries. We offer an end-to-end cloud platfo

Users
No information available
Industries
  • Retail
Market Segment
  • 54% Mid-Market
  • 38% Enterprise
nShift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
6
Helpful
4
Shipping Management
4
Carrier Integration
3
Cons
Poor Customer Support
3
Poor Support Communication
3
User Interface Issues
3
Complexity
2
Confusing Interface
2
nShift features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.0
8.3
Exchange
Average: 8.1
0.0
No information available
3.8
How long did it take to go live?
Average: 1.8
Seller Details
Seller
nShift
Company Website
Year Founded
2021
HQ Location
London
LinkedIn® Page
www.linkedin.com
440 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shipway is a SAAS based solution, that helps eCommerce owners automate their shipment tracking notifications and keep customers updated with their delivery updates.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shipway Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Customer Support
    1
    Customization
    1
    Easy Integrations
    1
    Features
    1
    Cons
    Delays
    1
    Tracking Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shipway features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Gurgaon, Haryana
    LinkedIn® Page
    www.linkedin.com
    140 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shipway is a SAAS based solution, that helps eCommerce owners automate their shipment tracking notifications and keep customers updated with their delivery updates.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 33% Mid-Market
Shipway Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Customization
1
Easy Integrations
1
Features
1
Cons
Delays
1
Tracking Issues
1
Shipway features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Year Founded
2015
HQ Location
Gurgaon, Haryana
LinkedIn® Page
www.linkedin.com
140 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ShipWise, formerly DesktopShipper, is a leading provider of cloud-based, on-premise, and API shipping solutions tailored for the e-commerce and 3PL industries. Our innovative technology addresses the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ShipWise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Service Quality
    1
    User Interface
    1
    Cons
    Poor Customer Support
    1
    Poor Support Communication
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ShipWise features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ShipWise
    HQ Location
    Portland, Oregon
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ShipWise, formerly DesktopShipper, is a leading provider of cloud-based, on-premise, and API shipping solutions tailored for the e-commerce and 3PL industries. Our innovative technology addresses the

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
ShipWise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Service Quality
1
User Interface
1
Cons
Poor Customer Support
1
Poor Support Communication
1
ShipWise features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Seller
ShipWise
HQ Location
Portland, Oregon
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Boomerang provides technology platforms specializing in reverse logistics. Our Shopify application enables home pickup of returns with a proprietary network of major carriers and local couriers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Boomerang Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    1
    Helpful
    1
    Returns Management
    1
    Time-saving
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Boomerang features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.2
    Exchange
    Average: 8.1
    8.3
    OMS
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Boomerang provides technology platforms specializing in reverse logistics. Our Shopify application enables home pickup of returns with a proprietary network of major carriers and local couriers.

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Enterprise
Boomerang Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
1
Helpful
1
Returns Management
1
Time-saving
1
Cons
This product has not yet received any negative sentiments.
Boomerang features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Exchange
Average: 8.1
8.3
OMS
Average: 8.4
0.0
No information available
Seller Details
Year Founded
2019
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(4)4.3 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Optoro’s returns management system (RMS) enables retailers to seamlessly optimize the returns lifecycle. From a shopper-facing portal with ultra-convenient returns options, to enhanced receiving, disp

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Optoro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Flexibility
    2
    Business Growth
    1
    Customer Satisfaction
    1
    Easy Integrations
    1
    Cons
    Confusing Interface
    1
    Inadequate Reporting
    1
    Limited Functionality
    1
    Poor Customer Support
    1
    Return Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Optoro features and usability ratings that predict user satisfaction
    0.0
    No information available
    6.7
    Exchange
    Average: 8.1
    7.2
    OMS
    Average: 8.4
    0.0
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Optoro
    Year Founded
    2010
    HQ Location
    Washington, US
    Twitter
    @optoroinc
    1,601 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    178 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Optoro’s returns management system (RMS) enables retailers to seamlessly optimize the returns lifecycle. From a shopper-facing portal with ultra-convenient returns options, to enhanced receiving, disp

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 25% Enterprise
Optoro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Flexibility
2
Business Growth
1
Customer Satisfaction
1
Easy Integrations
1
Cons
Confusing Interface
1
Inadequate Reporting
1
Limited Functionality
1
Poor Customer Support
1
Return Issues
1
Optoro features and usability ratings that predict user satisfaction
0.0
No information available
6.7
Exchange
Average: 8.1
7.2
OMS
Average: 8.4
0.0
How long did it take to go live?
Average: 1.8
Seller Details
Seller
Optoro
Year Founded
2010
HQ Location
Washington, US
Twitter
@optoroinc
1,601 Twitter followers
LinkedIn® Page
www.linkedin.com
178 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceManager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    User Experience
    5
    Time-saving
    4
    Customization
    3
    Features
    3
    Cons
    Difficult Learning Process
    4
    Learning Curve
    4
    Difficult Training
    3
    Expensive
    3
    Poor Understanding
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceManager features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Exchange
    Average: 8.1
    8.3
    OMS
    Average: 8.4
    8.9
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1991
    HQ Location
    Atlanta, GA
    Twitter
    @ServiceCentral
    84 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provi

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 21% Enterprise
ServiceManager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
User Experience
5
Time-saving
4
Customization
3
Features
3
Cons
Difficult Learning Process
4
Learning Curve
4
Difficult Training
3
Expensive
3
Poor Understanding
2
ServiceManager features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.8
Exchange
Average: 8.1
8.3
OMS
Average: 8.4
8.9
How long did it take to go live?
Average: 1.8
Seller Details
Year Founded
1991
HQ Location
Atlanta, GA
Twitter
@ServiceCentral
84 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, ins

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Swap Commerce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Customer Experience
    3
    Customer Satisfaction
    2
    Ease of Use
    2
    Returns Management
    2
    Cons
    Limited Customization
    1
    Search Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Swap Commerce features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Exchange
    Average: 8.1
    10.0
    OMS
    Average: 8.4
    0.4
    How long did it take to go live?
    Average: 1.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, ins

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Swap Commerce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Customer Experience
3
Customer Satisfaction
2
Ease of Use
2
Returns Management
2
Cons
Limited Customization
1
Search Functionality
1
Swap Commerce features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
10.0
Exchange
Average: 8.1
10.0
OMS
Average: 8.4
0.4
How long did it take to go live?
Average: 1.8
Seller Details
Year Founded
2022
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®