Best Multi-Factor Authentication (MFA) Software for Small Business

How Many Multi-Factor Authentication (MFA) Software Products Does G2 Track?

Total Products under this Category: 312

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SSOJet (+1.88%) - Among all products in this category, SSOJet recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Multi-Factor Authentication (MFA) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 36,500+ Authentic Reviews
  • 312+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Multi-Factor Authentication (MFA) Software

G2 Grid® for Multi-Factor Authentication (MFA) Software plotting products by satisfaction and market presence

Highlighted products: Google Authenticator, LastPass, Cisco Duo, 1Password, NordPass Business, MSG91, Shufti, and Microsoft Entra ID.

Underlying data: [Grid® JSON](https://www.g2.com/categories/multi-factor-authentication-mfa/grids.json?focus%5B%5D=google-authenticator&focus%5B%5D=lastpass&focus%5B%5D=cisco-duo&focus%5B%5D=1password&focus%5B%5D=nordpass-business&focus%5B%5D=msg91&focus%5B%5D=shufti&focus%5B%5D=microsoft-entra-id&segment=small-business)

Google Authenticator

Google Authenticator is a mobile application developed by Google that enhances the security of online accounts through two-factor authentication (2FA). By generating time-based one-time passwords (TOTPs), it adds an extra layer of protection beyond traditional passwords, ensuring that only authorized users can access their accounts. The app is compatible with Android, iOS, and BlackBerry devices, making it a versatile tool for users seeking to bolster their online security. Key Features and Functionality: - Time-Based One-Time Passwords (TOTPs): Generates six-digit codes that refresh every 30 seconds, providing dynamic security tokens for account verification. - Multiple Account Support: Allows users to manage authentication for various accounts within a single app, streamlining the 2FA process. - Offline Functionality: Operates without the need for a network or cellular connection, ensuring access to authentication codes anytime, anywhere. - QR Code Setup: Facilitates quick and easy account addition by scanning QR codes, simplifying the setup process. - Account Synchronization: Enables users to sync their authentication codes across multiple devices by linking to their Google Account, ensuring continuity even if a device is lost. - Privacy Screen: Introduces an additional security measure by requiring device credentials (PIN, fingerprint, or facial recognition) to access the app, protecting sensitive authentication codes from unauthorized access. Primary Value and User Benefits: Google Authenticator addresses the growing need for enhanced online security by providing a reliable and user-friendly method for implementing two-factor authentication. By generating time-sensitive codes that are required in addition to standard passwords, it significantly reduces the risk of unauthorized account access, even if login credentials are compromised. The app's offline functionality ensures that users can access their authentication codes without relying on network connectivity, offering peace of mind in various scenarios. Furthermore, features like account synchronization and the Privacy Screen enhance both usability and security, making Google Authenticator a valuable tool for individuals and organizations aiming to protect their digital assets.

Average Rating: 4.6/5.0

Total Reviews: 577

How Do G2 Users Rate Google Authenticator?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.8/10 (Category avg: 9.0/10)
  • Easy Setup: 9.5/10 (Category avg: 9.0/10)
  • Backup: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Google Authenticator?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Small, 36% Medium

What Do G2 Reviewers Say About Google Authenticator?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Google Authenticator, making secure logins a breeze for daily access.
  • Users value the high level of security provided by Google Authenticator, ensuring safe and reliable logins.
  • Users value the time-saving convenience of Google Authenticator, easily generating codes offline without complexity.
  • Users love the enhanced security provided by Google Authenticator through robust two-factor authentication options.
  • Users love the easy setup of Google Authenticator, enabling quick configuration and reliable access to multiple accounts.
Cons
  • Users highlight the missing features in Google Authenticator, leading to challenges with account recovery and code management.
  • Users express concerns over inadequate security features, especially the lack of backup and device sync options.
  • Users find the difficulties in code recovery a major drawback, complicating access when devices are lost or changed.
  • Users find authentication issues with Google Authenticator cumbersome, lacking options for simplicity and better security features.
  • Users note the limited features of Google Authenticator, finding it less convenient than alternatives for account recovery.

What Are Recent G2 Reviews of Google Authenticator?

What Are G2 Users Discussing About Google Authenticator?

LastPass

LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass combines strong security with everyday simplicity. For individuals, LastPass makes online life easier by securely storing credentials, generating strong passwords, and autofilling logins when needed. That means less friction, fewer resets, and safer access wherever work and life happens. For businesses, LastPass helps lean IT teams secure AI‑driven work by reducing risk by controlling access to unapproved apps, while storing and managing employee credentials and integrating with identity providers to fill gaps left by SSO. It’s simpler access, better visibility, and stronger security without added complexity.

Average Rating: 4.5/5.0

Total Reviews: 2,112

How Do G2 Users Rate LastPass?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 9.1/10 (Category avg: 9.0/10)
  • Easy Setup: 9.0/10 (Category avg: 9.0/10)
  • Backup: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind LastPass?

  • Seller: LastPass
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Boston, Massachusetts
  • LinkedIn® Page: www.linkedin.com
    697 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 64% Small, 25% Medium

What Do G2 Reviewers Say About LastPass?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of LastPass, enjoying its simplicity and convenience for password management.
  • Users appreciate the ease of password creation and secure storage with LastPass, enhancing accessibility and simplicity.
  • Users value the high level of security in LastPass, particularly with features like two-factor authentication.
  • Users value the autofill feature of LastPass, enhancing convenience by automatically logging into websites effortlessly.
  • Users appreciate the password security of LastPass, enjoying effortless access and management of their complex passwords.
Cons
  • Users experience autofill issues with LastPass, sometimes requiring multiple clicks to fill in login details.
  • Users face challenges with password management including unexpected master password expirations and frequent reauthentication requirements.
  • Users face login issues with LastPass, including malfunctioning autofill and unexpected master password expirations.
  • Users face password issues with LastPass, including unexpected master password expirations and reentering upon device restarts.
  • Users experience browser extension issues that disrupt usage, including slow performance and login fill failures.

What Are Recent G2 Reviews of LastPass?

What Are G2 Users Discussing About LastPass?

Cisco Duo

Duo stops identity-based threats and boosts workforce productivity. Our Continuous Identity Security solution provides the best access management experience across users, devices, and applications while incorporating identity visibility and context from multiple identity sources.

Average Rating: 4.5/5.0

Total Reviews: 614

How Do G2 Users Rate Cisco Duo?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.7/10 (Category avg: 9.0/10)
  • Easy Setup: 9.1/10 (Category avg: 9.0/10)
  • Backup: 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Cisco Duo?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO
  • Phone: 847-678-6600

Who Uses This Product?

  • Who Uses This: Software Engineer, Network Administrator
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 39% Medium, 39% Large

What Do G2 Reviewers Say About Cisco Duo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Cisco Duo, highlighting its seamless setup and efficient approval process.
  • Users value the advanced security features of Cisco Duo, appreciating its strong MFA and ease of use.
  • Users appreciate the strong, easy-to-use multi-factor authentication of Cisco Duo, enhancing security and user confidence.
  • Users value the easy access provided by Cisco Duo, simplifying approval processes and enhancing security effortlessly.
  • Users value the authentication ease of Cisco Duo, enjoying quick approvals and streamlined multi-factor authentication processes.
Cons
  • Users report frequent authentication issues with Cisco Duo, including loops, lagging notifications, and app crashes disrupting workflows.
  • Users often face login issues with Cisco Duo, including slow notifications and frustrating authentication loops.
  • Users find the complexity of troubleshooting Cisco Duo can hinder effective administration and user experience.
  • Users experience notification issues with Cisco Duo, including delays and failures that disrupt workflows and require IT support.
  • Users experience delay issues with push notifications, leading to workflow disruptions and frustration when attempting to connect.

What Are Recent G2 Reviews of Cisco Duo?

What Are G2 Users Discussing About Cisco Duo?

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1Password

1Password is a unified access platform that helps organizations discover, secure, and audit access across people, AI agents, and machines. We protect the credentials, secrets, and access paths that modern businesses rely on, while giving IT and security teams the visibility and control they need to reduce risk and keep work moving. 1Password for Agents connects your personal AI agents to the accounts you use every day, helping them complete tasks that require secure sign-in without exposing your passwords to the agent. When an agent requests access, you review the request and choose whether to approve or deny it. If approved, 1Password fills the password or one-time code directly into the sign-in form, while your credentials remain encrypted and hidden from the agent. Live integrations currently include Muse, from Meta and SpaceXSI Grok Bot, with additional personal and coding agent integrations coming soon. 1Password for Agents keeps you in control of which logins the agent uses and when, supporting use cases such as shopping for gifts, booking travel plans, managing subscriptions, and other tasks where an agent requires access to your credentials. 1Password for Agents is currently available for 1Password Individual and Families plans. 1Password Enterprise Password Manager secures passwords, passkeys, SSH keys, API tokens, developer secrets, and AI agent credentials in encrypted, policy-governed vaults. Teams can centralize sensitive information, manage permissions, support secure sharing, identify weak or exposed credentials, and connect audit events to their security information and event management (SIEM) tools. Our zero-knowledge architecture encrypts data before it reaches our servers, so only authorized users and devices can decrypt it. 1Password SaaS Manager helps organizations discover, secure, and optimize their SaaS and AI environments. It continuously identifies sanctioned and unsanctioned applications through identity providers, single sign-on systems, finance platforms, device agents, 1Password vaults, and browser activity. IT teams can manage app access requests, automate onboarding and offboarding, conduct access reviews, identify unused licenses and overlapping applications, and track AI usage and spend. 1Password Privileged Access replaces standing privileges with just-in-time, just-enough access for people and AI agents. Teams can provision narrowly scoped permissions across cloud infrastructure, databases, Kubernetes, and SaaS platforms, then remove access when the task or session ends. Policy-based approvals, dynamic guardrails, intent monitoring, and detailed audit logs help security teams control high-risk access without slowing down legitimate work. 1Password Credential Broker authenticates machine workloads and AI agents at runtime, then delivers only the credentials approved for that specific job. This reduces long-lived secrets in pipelines and environments while recording who or what requested access and which policy authorized it. 1Password Device Trust verifies device identity and health before granting access to protected resources. Together, these capabilities give organizations a practical foundation for secure access across human, machine, and AI identities, from growing teams to enterprise environments.

Average Rating: 4.6/5.0

Total Reviews: 1,802

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How Do G2 Users Rate 1Password?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.9/10 (Category avg: 9.0/10)
  • Easy Setup: 9.0/10 (Category avg: 9.0/10)
  • Backup: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind 1Password?

  • Seller: 1Password
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Ontario
  • LinkedIn® Page: www.linkedin.com
    3,263 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Small, 32% Medium

What Do G2 Reviewers Say About 1Password?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with 1Password, enjoying seamless autofill and effortless password management across devices.
  • Users value the robust security of 1Password, simplifying password management while ensuring safety across devices.
  • Users love the simple and stress-free password management that 1Password provides, enhancing security and usability.
  • Users appreciate the intuitive design of 1Password, making it easy to manage and share passwords effectively.
  • Users enjoy the easy access to their passwords, appreciating seamless integration and effortless auto log-ins.
Cons
  • Users note that autofill issues exist on some websites, complicating the login experience and resulting in frustration.
  • Users find 1Password's pricing to be too high compared to competitors, especially for enterprise-level needs.
  • Users report login issues with autofill, including incorrect field detection and challenges with multistep logins.
  • Users experience autofill issues on various websites, which can hinder usability and require manual input for logins.
  • Users feel that the pricing of 1Password is higher than competitors, making it less appealing for enterprise use.

What Are Recent G2 Reviews of 1Password?

What Are G2 Users Discussing About 1Password?

NordPass Business

Trusted by more than 9,000 businesses worldwide, NordPass is a password management tool that upholds the finest privacy and security standards for businesses. Unlock the ease of cybersecurity and bring peace to your team's digital world. Its intuitive interface ensures seamless adoption for your teams. Optimize daily operations by enabling straightforward account access, secure password sharing, and setting company-wide password policies. Encrypted with the industry-leading XChaCha20 algorithm, NordPass allows companies to manage and monitor access to the company's resources and prevent unwanted credential exposure. In case of an issue, best-in-class 24/7 tech support is always available, with no hidden costs. _____________ Start your NordPass Business Free Trial The 14-day free trial gives you full access to all NordPass features. No credit card required. https://nordpass.com/business-free-trial/

Average Rating: 4.5/5.0

Total Reviews: 643

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How Do G2 Users Rate NordPass Business?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.8/10 (Category avg: 9.0/10)
  • Easy Setup: 8.9/10 (Category avg: 9.0/10)
  • Backup: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind NordPass Business?

  • Seller: Nord Security
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Global
  • LinkedIn® Page: www.linkedin.com
    2,009 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, CTO
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 25% Medium

What Do G2 Reviewers Say About NordPass Business?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of NordPass Business, enjoying its simple interface and automatic password filling features.
  • Users praise NordPass Business for its strong password security, enhancing protection and simplifying team workflows effectively.
  • Users appreciate the convenient password management of NordPass Business, feeling secure and stress-free with automated features.
  • Users love the intuitive interface of NordPass Business, making navigation smooth and effortless for their workflow.
  • Users appreciate the easy sharing feature of NordPass Business, enabling secure credential sharing among team members effortlessly.
Cons
  • Users experience challenges with password management, including difficulties with saving logins and confusion from multiple passwords.
  • Users experience password issues with NordPass, finding the dual password requirement and AutoFill functionality problematic.
  • Users face login issues with NordPass, including unreliable password saving and interference with app login screens.
  • Users encounter frequent autofill issues with NordPass, leading to security concerns and frustrating user experiences.
  • Users experience browser extension issues with NordPass Business, including lagging and inconsistent auto-fill functionality.

What Are Recent G2 Reviews of NordPass Business?

MSG91

MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies.

Average Rating: 4.5/5.0

Total Reviews: 196

How Do G2 Users Rate MSG91?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind MSG91?

  • Seller: MSG91
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Indore, MP
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Small, 22% Medium

What Do G2 Reviewers Say About MSG91?

AI-generated summary from verified user reviews

Pros
  • Users commend the outstanding customer support from MSG91, highlighting helpful staff and efficient service for setup and queries.
  • Users commend the outstanding support from MSG91, highlighting helpful assistance in setting up features efficiently.
  • Users commend the ease of use of MSG91, praising the helpful support that simplifies setup and usage.
  • Users commend the easy setup of MSG91, with efficient support making the process seamless and straightforward.
  • Users commend the outstanding staff support from individuals like Rajat and Damini, highlighting their helpful and knowledgeable assistance.
Cons
  • Users note the need for clearer dashboards and better documentation, as current settings can be complex and confusing.
  • Users highlight the lack of clarity in MSG91's documentation and dashboards, making onboarding and setup challenging.
  • Users face occasional delays in delivery reports that hinder timely communication and reporting effectiveness.
  • Users experience poor customer support, citing slow response times and inadequate documentation, complicating their interaction with MSG91.
  • Users criticize the poor interface design of MSG91, finding it clunky and lacking in essential functionalities.

What Are Recent G2 Reviews of MSG91?

What Are G2 Users Discussing About MSG91?

Shufti

𝗦𝗵𝘂𝗳𝘁𝗶 | 𝗧𝗵𝗲 𝗚𝗹𝗼𝗰𝗮𝗹 𝗧𝗿𝘂𝘀𝘁 𝗢𝗦 𝗳𝗼𝗿 𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆, 𝗔𝗠𝗟 & 𝗙𝗿𝗮𝘂𝗱 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻 One customer. One risk view. One platform to onboard, monitor, and make trusted decisions across the entire customer lifecycle. Most businesses manage 𝙞𝙙𝙚𝙣𝙩𝙞𝙩𝙮 𝙫𝙚𝙧𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣, 𝙆𝙔𝘾, 𝘼𝙈𝙇 𝙘𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚, 𝙩𝙧𝙖𝙣𝙨𝙖𝙘𝙩𝙞𝙤𝙣 𝙢𝙤𝙣𝙞𝙩𝙤𝙧𝙞𝙣𝙜, 𝙖𝙣𝙙 𝙛𝙧𝙖𝙪𝙙 𝙥𝙧𝙚𝙫𝙚𝙣𝙩𝙞𝙤𝙣 through disconnected systems. The result? Fragmented customer intelligence, duplicated checks, slower investigations, and risks that slip between teams. 𝗦𝗵𝘂𝗳𝘁𝗶 𝗰𝗵𝗮𝗻𝗴𝗲𝘀 𝘁𝗵𝗮𝘁. Shufti is the 𝙂𝙡𝙤𝙘𝙖𝙡 𝙏𝙧𝙪𝙨𝙩 𝙊𝙎, 𝙗𝙧𝙞𝙣𝙜𝙞𝙣𝙜 𝙞𝙙𝙚𝙣𝙩𝙞𝙩𝙮 𝙫𝙚𝙧𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣, 𝘼𝙈𝙇 𝙨𝙘𝙧𝙚𝙚𝙣𝙞𝙣𝙜, 𝙩𝙧𝙖𝙣𝙨𝙖𝙘𝙩𝙞𝙤𝙣 𝙢𝙤𝙣𝙞𝙩𝙤𝙧𝙞𝙣𝙜, 𝙖𝙣𝙙 𝙛𝙧𝙖𝙪𝙙 𝙥𝙧𝙚𝙫𝙚𝙣𝙩𝙞𝙤𝙣 together in one intelligent platform. Instead of treating every verification or transaction as an isolated checkpoint, Shufti connects customer identity, behaviour, risk signals, and transaction activity to help businesses make more informed trust decisions throughout the customer lifecycle. 𝗪𝗵𝘆 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀 𝗰𝗵𝗼𝗼𝘀𝗲 𝗦𝗵𝘂𝗳𝘁𝗶: --- 𝟭𝟬𝟬% 𝗶𝗻-𝗵𝗼𝘂𝘀𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: Proprietary verification and fraud-prevention technology, giving businesses greater control over performance, security, customisation, and cost, without relying on third-party verification engines. --- 𝗢𝗻𝗲 𝘂𝗻𝗶𝗳𝗶𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗶𝘀𝗸 𝘃𝗶𝗲𝘄: Connect identity, AML, device, behavioural, and transaction intelligence to reduce fragmented investigations and improve risk visibility. --- 𝗚𝗹𝗼𝗰𝗮𝗹 𝗯𝘆 𝗱𝗲𝘀𝗶𝗴𝗻: Global infrastructure with local intelligence, adapting verification methods, regulatory workflows, and fraud controls to individual markets. --- 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗱𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗱𝗮𝘁𝗮 𝘀𝗼𝘃𝗲𝗿𝗲𝗶𝗴𝗻𝘁𝘆: Deploy through SaaS, private cloud, or on-premises infrastructure to meet enterprise security and data-residency requirements. --- 𝗜𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝘁𝗹𝘆 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘀𝗲𝗱: Ranked #𝟭 𝙞𝙣 𝙂𝟮'𝙨 𝟮𝟬𝟮𝟲 𝙄𝙙𝙚𝙣𝙩𝙞𝙩𝙮 𝙑𝙚𝙧𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣, 𝘼𝙙𝙙𝙧𝙚𝙨𝙨 𝙑𝙚𝙧𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣, 𝙖𝙣𝙙 𝘼𝙈𝙇 𝙂𝙧𝙞𝙙 𝙍𝙚𝙥𝙤𝙧𝙩𝙨, with 𝙞𝘽𝙚𝙩𝙖 𝙋𝘼𝘿 𝙇𝙚𝙫𝙚𝙡 𝟯 𝙘𝙤𝙣𝙛𝙤𝙧𝙢𝙖𝙣𝙘𝙚 and 𝙩𝙝𝙚 𝙩𝙧𝙪𝙨𝙩 𝙤𝙛 𝟮,𝟬𝟬𝟬+ 𝙤𝙧𝙜𝙖𝙣𝙞𝙨𝙖𝙩𝙞𝙤𝙣𝙨 𝙬𝙤𝙧𝙡𝙙𝙬𝙞𝙙𝙚. 𝗢𝗻𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺. 𝗧𝗵𝗿𝗲𝗲 𝗺𝗼𝗺𝗲𝗻𝘁𝘀 𝗼𝗳 𝘁𝗿𝘂𝘀𝘁. 1. 𝙊𝙉𝘽𝙊𝘼𝙍𝘿 | 𝙆𝙣𝙤𝙬 𝙬𝙝𝙤 𝙮𝙤𝙪'𝙧𝙚 𝙙𝙚𝙖𝙡𝙞𝙣𝙜 𝙬𝙞𝙩𝙝. Verify individuals and businesses with a comprehensive KYC solution covering online KYC verification, automated KYC onboarding, eKYC, video KYC, document verification, biometric authentication, facial recognition, NFC, and advanced liveness detection. Go beyond documents with documentless identity verification (eIDV), database verification, business verification (KYB), UBO identification, proof of address, and age verification. Strengthen compliance through AML screening software, including automated sanctions screening, PEP and RCA screening, watchlist screening, adverse media screening, and risk-based due diligence. 2. 𝙈𝙊𝙉𝙄𝙏𝙊𝙍 | 𝙆𝙣𝙤𝙬 𝙬𝙝𝙖𝙩'𝙨 𝙘𝙝𝙖𝙣𝙜𝙚𝙙. Trust doesn't end at onboarding. Shufti connects ongoing monitoring with real-time AML transaction monitoring software, transaction screening, and fraud detection to help identify emerging risks across banking, fintech, payments, crypto, and trading. Its FRAML platform brings fraud detection and anti-money laundering closer together, combining transaction intelligence with device fingerprinting, behavioural biometrics, account takeover detection, fraud network analysis, and payment fraud signals. Identify suspicious transaction patterns, investigate connected risks, and strengthen chargeback fraud prevention without relying on disconnected compliance workflows. 3. 𝘼𝙎𝙎𝙐𝙍𝙀 | 𝙆𝙣𝙤𝙬 𝙬𝙝𝙚𝙩𝙝𝙚𝙧 𝙖𝙣 𝙖𝙘𝙩𝙞𝙤𝙣 𝙘𝙖𝙣 𝙗𝙚 𝙩𝙧𝙪𝙨𝙩𝙚𝙙. Make more informed decisions at critical moments with bank account verification, biometric authentication, qualified electronic signatures (QES), crypto wallet screening, and contextual risk intelligence. Extend trust to automated interactions with Know Your Agent (KYA), designed to help businesses identify and govern AI agents acting on behalf of users. Shufti also brings Celent-accredited agentic AI capabilities to AML compliance operations, helping teams investigate alerts and reduce manual workload. 𝗚𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝘃𝗲𝗿𝗮𝗴𝗲. 𝗟𝗼𝗰𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗰𝗼𝗻𝘁𝗿𝗼𝗹. Shufti supports identity verification across 𝟮𝟰𝟬+ 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀 𝗮𝗻𝗱 𝘁𝗲𝗿𝗿𝗶𝘁𝗼𝗿𝗶𝗲𝘀 𝗮𝗻𝗱 𝟭𝟱𝟬+ 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀, with coverage for complex documents, non-Latin scripts, and region-specific verification requirements across 𝗘𝘂𝗿𝗼𝗽𝗲, 𝗠𝗘𝗡𝗔, 𝗔𝗣𝗔𝗖, 𝗟𝗔𝗧𝗔𝗠, 𝗮𝗻𝗱 𝗡𝗼𝗿𝘁𝗵 𝗔𝗺𝗲𝗿𝗶𝗰𝗮. Built for regulated industries, Shufti maintains 𝙎𝙊𝘾 𝟮 𝙏𝙮𝙥𝙚 𝙄𝙄, 𝙄𝙎𝙊 𝟮𝟳𝟬𝟬𝟭:𝟮𝟬𝟮𝟮, 𝙖𝙣𝙙 𝙋𝘾𝙄 𝘿𝙎𝙎 𝙘𝙧𝙚𝙙𝙚𝙣𝙩𝙞𝙖𝙡𝙨, with privacy and compliance controls supporting 𝙂𝘿𝙋𝙍, 𝘾𝘾𝙋𝘼, and applicable regulatory requirements. From banks and fintechs to cryptocurrency platforms, payment providers, forex brokers, and iGaming operators, Shufti helps organisations replace fragmented compliance workflows with connected customer intelligence. 𝙎𝙩𝙤𝙥 𝙫𝙚𝙧𝙞𝙛𝙮𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙞𝙣 𝙞𝙨𝙤𝙡𝙖𝙩𝙞𝙤𝙣. 𝙎𝙩𝙖𝙧𝙩 𝙪𝙣𝙙𝙚𝙧𝙨𝙩𝙖𝙣𝙙𝙞𝙣𝙜 𝙩𝙧𝙪𝙨𝙩 𝙖𝙘𝙧𝙤𝙨𝙨 𝙩𝙝𝙚𝙞𝙧 𝙚𝙣𝙩𝙞𝙧𝙚 𝙡𝙞𝙛𝙚𝙘𝙮𝙘𝙡𝙚.

Average Rating: 4.5/5.0

Total Reviews: 155

How Do G2 Users Rate Shufti?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Shufti?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 72% Small, 24% Medium

What Do G2 Reviewers Say About Shufti?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Shufti, appreciating its intuitive interface and smooth integration into existing systems.
  • Users value Shufti Pro for its flexible onboarding and streamlined verification, ensuring compliance without sacrificing user experience.
  • Users value the easy integrations of Shufti, appreciating seamless functionality that complements their existing systems.
  • Users appreciate the flexibility and intuitive design of Shufti, allowing seamless integration and efficient compliance management.
  • Users value Shufti for its flexibility and reliability, enhancing compliance and streamlining KYC processes effortlessly.
Cons
  • Users experience verification issues with edge-case documents, though support efficiently resolves most problems through prompt responses.
  • Users report an inefficient verification process due to issues with acceptance of damaged identification documents.
  • Users find the implementation of Shufti requires significant clarity and internal alignment, making it less user-friendly initially.
  • Users find the setup process complex, requiring clarity and alignment upfront before implementation for optimal use.
  • Users report experiencing false positives, allowing damaged documents to pass verification, complicating dispute resolutions.

What Are Recent G2 Reviews of Shufti?

What Are G2 Users Discussing About Shufti?

Microsoft Entra ID

Entra ID is a complete identity and access management solution with integrated security that connects people to their apps, devices, and data and helps protect from identity compromise. With Entra ID, you get: • Secure adaptive access with multi-factor authentication and Conditional Access policies • Seamless user experience with single sign-on, passwordless and user portal • Unified identity management that connect all internal and external users to all apps and devices. • Simplified Identity Governance with provisioning, access packages, and access reviews. Microsoft Entra is our new product family that encompasses all of Microsoft’s identity and access capabilities. The Entra family includes Microsoft Entra ID, as well as two new product categories: Cloud Infrastructure Entitlement Management (CIEM) and decentralized identity. The products in the Entra family will help provide secure access to everything for everyone, by providing identity and access management, cloud infrastructure entitlement management, and identity verification.

Average Rating: 4.5/5.0

Total Reviews: 875

How Do G2 Users Rate Microsoft Entra ID?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.9/10 (Category avg: 9.0/10)
  • Easy Setup: 8.8/10 (Category avg: 9.0/10)
  • Backup: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Microsoft Entra ID?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT
  • Phone: +1 (877) 276-2464

Who Uses This Product?

  • Who Uses This: Software Engineer, System Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 37% Large

What Do G2 Reviewers Say About Microsoft Entra ID?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Entra ID with Microsoft 365, enhancing access and management efficiency.
  • Users value the strong security features of Microsoft Entra ID, enhancing safety and streamlining user access management.
  • Users value the seamless single sign-on experience of Microsoft Entra ID, greatly enhancing their productivity and security.
  • Users appreciate the seamless integration of Microsoft Entra ID with Microsoft 365, enhancing identity management for various environments.
  • Users value the seamless integrations of Microsoft Entra ID within the Microsoft ecosystem, enhancing efficiency and user experience.
Cons
  • Users find the complexity of configuration challenging, affecting usability and management of Microsoft Entra ID.
  • Users find the cost for premium features of Microsoft Entra ID to be prohibitively high and complex to navigate.
  • Users find the complex administration of Microsoft Entra ID challenging, especially in configuration and licensing management.
  • Users find difficult learning curves in Microsoft Entra ID, complicating implementation and configuration for those less experienced.
  • Users find the complex setup of Microsoft Entra ID challenging, especially with licensing and reporting difficulties.

What Are Recent G2 Reviews of Microsoft Entra ID?

What Are G2 Users Discussing About Microsoft Entra ID?

YubiKey

Yubico is a modern cybersecurity company, focused on stopping cyber attacks in their tracks. Most attackers don’t break in—they log in. Companies often rely on legacy passwords and authenticator apps, that are easily bypassed by modern AI-powered hackers and create a false sense of security. We believe the future is passwordless, and Yubico's security keys, known as YubiKeys, deliver unbeatable protection by eliminating these vulnerabilities while enabling a fast, frictionless experience users love.

Average Rating: 4.7/5.0

Total Reviews: 34

How Do G2 Users Rate YubiKey?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.5/10 (Category avg: 9.0/10)
  • Easy Setup: 9.2/10 (Category avg: 9.0/10)
  • Backup: 6.9/10 (Category avg: 8.8/10)

Who Is the Company Behind YubiKey?

  • Seller: Yubico
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Santa Clara
  • LinkedIn® Page: www.linkedin.com
    594 employees on LinkedIn®
  • Phone: 1-408-774-4064

Who Uses This Product?

  • Top Industries: Computer & Network Security, Information Technology and Services
  • Company Size: 34% Small, 31% Large

What Do G2 Reviewers Say About YubiKey?

AI-generated summary from verified user reviews

Pros
  • Users praise YubiKey for its strong security against phishing, ensuring reliable protection during authentication.
  • Users value the ease of use of YubiKey, appreciating its reliable and seamless integration into daily routines.
  • Users highlight the reliability of YubiKey, enjoying fast and consistent authentication across multiple devices.
  • Users appreciate the automation of YubiKey, enabling effortless and quick authentication across multiple devices without friction.
  • Users appreciate the easy setup of YubiKey, enabling quick and seamless implementation of multi-factor authentication.
Cons
  • Users find the complex setup of YubiKey challenging, particularly for those with varying technical expertise.
  • Users find the difficult learning curve of YubiKey challenging, especially for less technical individuals and multi-platform use.
  • Users find the difficult setup of YubiKey challenging, especially those with varying technical expertise and across multiple platforms.
  • Users note the limited compatibility of YubiKey with some services, hindering its effectiveness for all scenarios.
  • Users may find the initial setup confusing and risk losing the small key without proper backup plans.

What Are Recent G2 Reviews of YubiKey?

What Are G2 Users Discussing About YubiKey?

Descope

Descope is a drag & drop customer authentication and identity management platform. Our no / low code CIAM solution helps organizations easily create and customize their entire user journey using visual workflows – from authentication and authorization to MFA and federated SSO. Hundreds of customers including GoFundMe, Navan, You.com, and Branch use Descope to reduce user friction, prevent account takeover, and get a unified view of their customer journey. Descope was named a Momentum Leader in the G2 Fall Reports for the CIAM and Passwordless categories. Descope also provides a connector ecosystem with dozens of third-party services for use cases such as identity verification, fraud prevention, risk-based authentication, and identity orchestration. Descope is built on a scalable multi-tenant architecture with high availability that can support advanced enterprise requirements. Founded in 2022, Descope is backed by Lightspeed and Notable Capital (previously GGV Capital) and is a member of the FIDO Alliance.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate Descope?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 9.9/10 (Category avg: 9.0/10)
  • Easy Setup: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Descope?

  • Seller: Descope
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Los Altos, California
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CTO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 85% Small, 14% Medium

What Do G2 Reviewers Say About Descope?

AI-generated summary from verified user reviews

Pros
  • Users find Descope's ease of use exceptional, allowing quick integration and smooth implementation for authentication needs.
  • Users commend the responsive customer support of Descope, always available to assist with their queries and concerns.
  • Users find Descope's authentication effortless, appreciating its seamless integration, simplicity, and the smooth user experience it provides.
  • Users praise the implementation ease of Descope, appreciating its quick setup and seamless integration capabilities.
  • Users praise the easy setup of Descope, allowing for a smooth onboarding process and efficient authentication management.
Cons
  • Users experience complex setup challenges, especially with social login and configuration, though support is helpful.
  • Users find the difficult learning curve of Descope's advanced features requires time and experimentation to navigate effectively.
  • Users find the documentation outdated, requiring experimentation and support for advanced features and edge cases.
  • Users face complexity during setup, requiring time and experimentation to effectively implement advanced features of Descope.
  • Users find the difficult learning process of Descope challenging, requiring significant time to understand and implement properly.

What Are Recent G2 Reviews of Descope?

Keeper Business Password Manager

Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally. Built with end-to-end encryption, Keeper's intuitive cybersecurity platform is trusted by Fortune 100 companies to protect every user, on every device, in every location. Our patented zero-trust and zero-knowledge privileged access management solution unifies enterprise password, secrets and connections management with zero-trust network access and endpoint privilege mangement. By combining these critical identity and access management components into a single cloud-based solution, Keeper delivers unparalleled visibility, security and control while ensuring compliance and audit requirements are met. Learn how Keeper can defend your organization against today’s cyber threats at KeeperSecurity.com.

Average Rating: 4.6/5.0

Total Reviews: 1,245

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Start a 14-day free business trial. Protect your organization’s passwords, credentials and secrets with zero-trust and zero-knowledge security.

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How Do G2 Users Rate Keeper Business Password Manager?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.8/10 (Category avg: 9.0/10)
  • Easy Setup: 8.8/10 (Category avg: 9.0/10)
  • Backup: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Keeper Business Password Manager?

  • Seller: Keeper Security
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    830 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 43% Medium, 41% Small

What Do G2 Reviewers Say About Keeper Business Password Manager?

AI-generated summary from verified user reviews

Pros
  • Users find Keeper Password Manager easy to use, with an intuitive interface and seamless browser extension integration.
  • Users appreciate the high level of security offered by Keeper Password Manager, simplifying credential management while reducing risk.
  • Users value the secure sharing features of Keeper Password Manager, enhancing safety while distributing credentials efficiently.
  • Users admire the secure and centralized password management provided by Keeper, enhancing safety and ease of use.
  • Users value Keeper Password Manager for its intuitive interface and seamless browser extension that enhance daily security management.
Cons
  • Users report challenges with inconsistent autofill performance and occasional glitches, impacting their overall experience with Keeper.
  • Users report autofill issues with Keeper, noting glitches and inconsistent performance across various websites.
  • Users struggle with login issues due to frequent authorization prompts and bugs in the mobile app causing card visibility problems.
  • Users find password visibility issues frustrating due to the plugin blocking the password field constantly.
  • Users find the learning curve steep, requiring training and better onboarding for non-technical users.

What Are Recent G2 Reviews of Keeper Business Password Manager?

What Are G2 Users Discussing About Keeper Business Password Manager?

Twilio Verify

Verify is a turnkey API for user verification. Add two-factor authentication across channels like SMS, email, WhatsApp, and TOTP or implement frictionless verification with Silent Network Authentication (SNA). Quickly integrate a one-time password authentication (OTP) solution that handles your connectivity, channels, code generation, fraud monitoring, and prevention. And now, you can add Stytch by Twilio Device Fingerprinting for device-level risk signals that inform when to step up verification.

Average Rating: 4.6/5.0

Total Reviews: 68

How Do G2 Users Rate Twilio Verify?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 9.4/10 (Category avg: 9.0/10)
  • Easy Setup: 9.5/10 (Category avg: 9.0/10)
  • Backup: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Twilio Verify?

  • Seller: Twilio
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®
  • Ownership: NYSE: TWLO
  • Total Revenue (USD mm): $1,761

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 32% Medium

What Are Recent G2 Reviews of Twilio Verify?

What Are G2 Users Discussing About Twilio Verify?

Auth0

Auth0 takes a modern approach to identity, providing secure access to any application, for any user. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. Auth0 is part of Okta, The World’s Identity Company™. Auth0 lets you quickly integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control. Authenticate users across all applications with a customized, secure, and standards-based single login. Universal Login connects users to a central authorization server. Credentials aren’t transferred across sources, which boosts security and protects against phishing and credential stuffing attacks. OAuth 2.0 recommends that only external user agents (like the browser) be used by native applications for authentication flows. Auth0’s Universal Login achieves this while also enabling SSO.

Average Rating: 4.3/5.0

Total Reviews: 299

How Do G2 Users Rate Auth0?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 8.7/10 (Category avg: 9.0/10)
  • Easy Setup: 9.3/10 (Category avg: 9.0/10)
  • Backup: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Auth0?

  • Seller: Okta
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    7,840 employees on LinkedIn®
  • Ownership: OKTA

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 29% Medium

What Do G2 Reviewers Say About Auth0?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Auth0, enjoying a smooth setup and helpful community support.
  • Users value the strong security features of Auth0, ensuring fast and secure authentication for peace of mind.
  • Users appreciate the fast and secure authentication provided by Auth0, streamlining identity management seamlessly.
  • Users appreciate the seamless integrations with identity providers, enhancing security and simplifying authentication processes.
  • Users value the easy integrations of Auth0, simplifying authentication processes while enhancing security and flexibility.
Cons
  • Users are frustrated by the expensive pricing of Auth0, which can escalate unexpectedly as usage increases.
  • Users find the pricing sneaky, as costs can unexpectedly escalate, especially with advanced features and growing user bases.
  • Users find the pricing of Auth0 expensive, especially as user numbers grow and advanced features are needed.
  • Users find that difficult learning curves arise from complex customizations and advanced features, especially for new users.
  • Users find Auth0's interface overly complex, leading to confusion and frustration with numerous settings and configurations.

What Are Recent G2 Reviews of Auth0?

What Are G2 Users Discussing About Auth0?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Multi-Device Sync: 7.5/10 (Category avg: 9.0/10)
  • Easy Setup: 8.9/10 (Category avg: 9.0/10)
  • Backup: 5.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

Dexatel

Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale.

Average Rating: 5.0/5.0

Total Reviews: 43

How Do G2 Users Rate Dexatel?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Dexatel?

  • Seller: Dexatel
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Tallinn, EE
  • LinkedIn® Page: www.linkedin.com
    86 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software
  • Company Size: 44% Medium, 30% Large

What Do G2 Reviewers Say About Dexatel?

AI-generated summary from verified user reviews

Pros
  • Users value the easy and reliable API integration of Dexatel, enhancing workflow efficiency and accuracy in verification.
  • Users value the ease of use of Dexatel Verify, streamlining workflows and enhancing efficiency in verification processes.
  • Users value the reliability of Dexatel, as it streamlines workflows and ensures quick, accurate verifications.
  • Users appreciate the time-saving efficiency of Dexatel Verify, enhancing their workflow with quick and accurate verification.
  • Users appreciate the time-saving efficiency of Dexatel Verify, streamlining workflows with quick and accurate verification.

What Are Recent G2 Reviews of Dexatel?

What Are G2 Users Discussing About Dexatel?

Brandon Summers-Miller
BS
Researched and written by Brandon Summers-Miller
Updated