Best Live Chat Software with Lead Development Capabilities

Benefits of Live Chat Software with Lead Development capabilities include: Enables employees to denote potential customers.
Below are the top-rated Live Chat Software with Lead Development capabilities, as verified by G2’s Research team. Real users have identified Lead Development as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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48 Listings in Live Chat Available
Salesforce Service Cloud
(5,621)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,027
    Features
    881
    Case Management
    851
    Efficiency
    755
    Helpful
    517
    Cons
    Complexity
    473
    Learning Curve
    459
    Missing Features
    383
    Steep Learning Curve
    354
    Expensive
    348
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    582,924 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,027
Features
881
Case Management
851
Efficiency
755
Helpful
517
Cons
Complexity
473
Learning Curve
459
Missing Features
383
Steep Learning Curve
354
Expensive
348
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
582,924 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Intercom
(3,367)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Live Chat software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to deliver personalized experiences at scale.
    • Users like Intercom's intuitive interface, seamless navigation, and variety of features that enhance customer interactions, including AI capabilities, automation tools, and robust reporting options.
    • Reviewers noted that Intercom can be expensive for small teams, some features are only available in higher-tier subscriptions, and the platform can experience occasional glitches and server downtime.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    331
    Helpful
    269
    Features
    248
    Customer Support
    180
    Efficiency
    147
    Cons
    Missing Features
    103
    Limited Features
    91
    Chat Functionality
    65
    Learning Curve
    65
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to deliver personalized experiences at scale.
  • Users like Intercom's intuitive interface, seamless navigation, and variety of features that enhance customer interactions, including AI capabilities, automation tools, and robust reporting options.
  • Reviewers noted that Intercom can be expensive for small teams, some features are only available in higher-tier subscriptions, and the platform can experience occasional glitches and server downtime.
Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
331
Helpful
269
Features
248
Customer Support
180
Efficiency
147
Cons
Missing Features
103
Limited Features
91
Chat Functionality
65
Learning Curve
65
Expensive
63
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,165 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®

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Podium
(1,851)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with their customers through text, email, and social media, and also provides features for review management and payment processing.
    • Reviewers appreciate Podium's seamless integration with other software, its user-friendly interface, the ability to schedule messages, and its efficient customer support.
    • Users reported issues with the mobile app lacking certain features, difficulties in setting up on mobile devices, occasional notification issues, and a need for more detailed analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    331
    Easy Communication
    316
    Helpful
    308
    Useful
    251
    Cons
    Missing Features
    101
    Messaging Issues
    98
    Limited Features
    80
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with their customers through text, email, and social media, and also provides features for review management and payment processing.
  • Reviewers appreciate Podium's seamless integration with other software, its user-friendly interface, the ability to schedule messages, and its efficient customer support.
  • Users reported issues with the mobile app lacking certain features, difficulties in setting up on mobile devices, occasional notification issues, and a need for more detailed analytics.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
331
Easy Communication
316
Helpful
308
Useful
251
Cons
Missing Features
101
Messaging Issues
98
Limited Features
80
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,455 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Get a quote
HubSpot Service Hub
(2,509)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    289
    Features
    193
    Customer Support
    123
    Helpful
    119
    Efficiency
    100
    Cons
    Missing Features
    96
    Learning Curve
    69
    Ticketing Issues
    66
    Limited Features
    64
    Ticket Management
    64
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    802,178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
289
Features
193
Customer Support
123
Helpful
119
Efficiency
100
Cons
Missing Features
96
Learning Curve
69
Ticketing Issues
66
Limited Features
64
Ticket Management
64
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
802,178 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Qualified
(1,179)4.9 out of 5
3rd Easiest To Use in Live Chat software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Starting at $3,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform offering scalability, integrations, AI functionalities, and features for complex migration and request facilitation, with a focus on enhancing website chat conversions and meeting booking flows.
    • Users like the seamless Salesforce integration, customizable website experiences, and the ability to understand buying intent and prioritize accounts, along with the ease of implementation and integration with other platforms.
    • Reviewers experienced limitations in the reporting functionality, lack of intuitive areas in the dashboard, and issues with some features missing or not being enterprise-ready, along with occasional routing issues due to complex rules.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    264
    Helpful
    227
    Ease of Use
    198
    Customer Service
    182
    Features
    173
    Cons
    Learning Curve
    69
    Missing Features
    55
    Steep Learning Curve
    41
    Limited Features
    29
    Complexity
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    9.4
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform offering scalability, integrations, AI functionalities, and features for complex migration and request facilitation, with a focus on enhancing website chat conversions and meeting booking flows.
  • Users like the seamless Salesforce integration, customizable website experiences, and the ability to understand buying intent and prioritize accounts, along with the ease of implementation and integration with other platforms.
  • Reviewers experienced limitations in the reporting functionality, lack of intuitive areas in the dashboard, and issues with some features missing or not being enterprise-ready, along with occasional routing issues due to complex rules.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
264
Helpful
227
Ease of Use
198
Customer Service
182
Features
173
Cons
Learning Curve
69
Missing Features
55
Steep Learning Curve
41
Limited Features
29
Complexity
25
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
9.4
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
635 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
Get a quote
Tidio
(1,647)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Live Chat software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a platform that integrates live chat, AI chatbots, and other communication channels into a unified system, enabling businesses to engage with website visitors and provide customer support.
    • Users like Tidio's user-friendly interface, easy setup, and the ability to integrate and communicate with all company social networks in one place, saving time and making communication easier.
    • Reviewers experienced issues with the pricing structure, with some features only available in higher-tier plans, and limitations in customization of promo messages and chatbot size on desktop.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    128
    Chatbots
    119
    Chat Features
    102
    Features
    96
    Cons
    Expensive
    80
    Cost
    49
    Limited Features
    43
    Usage Limitations
    42
    Missing Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a platform that integrates live chat, AI chatbots, and other communication channels into a unified system, enabling businesses to engage with website visitors and provide customer support.
  • Users like Tidio's user-friendly interface, easy setup, and the ability to integrate and communicate with all company social networks in one place, saving time and making communication easier.
  • Reviewers experienced issues with the pricing structure, with some features only available in higher-tier plans, and limitations in customization of promo messages and chatbot size on desktop.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
128
Chatbots
119
Chat Features
102
Features
96
Cons
Expensive
80
Cost
49
Limited Features
43
Usage Limitations
42
Missing Features
38
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,283 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Gladly
(1,019)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    209
    Features
    123
    Helpful
    121
    Efficiency
    88
    Customer Support
    66
    Cons
    Technical Issues
    46
    Missing Features
    42
    Call Issues
    40
    Chat Functionality Issues
    32
    Call Functionality
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    9.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
209
Features
123
Helpful
121
Efficiency
88
Customer Support
66
Cons
Technical Issues
46
Missing Features
42
Call Issues
40
Chat Functionality Issues
32
Call Functionality
31
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.1
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
9.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,154 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Get a quote
Drift
(1,251)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    188
    Helpful
    163
    Features
    101
    Lead Generation
    87
    Chat Features
    75
    Cons
    Missing Features
    49
    Notification Issues
    40
    Inadequate Notifications
    31
    Learning Curve
    30
    Chat Management
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,731 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Helpful
163
Features
101
Lead Generation
87
Chat Features
75
Cons
Missing Features
49
Notification Issues
40
Inadequate Notifications
31
Learning Curve
30
Chat Management
28
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,731 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Genesys Cloud CX
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud is a platform designed to deliver basic call center functionality, with features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, including voice, email, asynchronous messaging, and social media, as well as its reliability and user-friendly tools and integrations.
    • Reviewers experienced challenges with the complexity of the configuration and setup, particularly when building out more advanced flows or integrating new services, and found that the rollout of new features can sometimes feel rushed, lacking thorough documentation or requiring additional refinement after release.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Features
    74
    Reliability
    51
    Helpful
    50
    Efficiency
    47
    Cons
    Limited Features
    55
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    30
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,669 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud is a platform designed to deliver basic call center functionality, with features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, including voice, email, asynchronous messaging, and social media, as well as its reliability and user-friendly tools and integrations.
  • Reviewers experienced challenges with the complexity of the configuration and setup, particularly when building out more advanced flows or integrating new services, and found that the rollout of new features can sometimes feel rushed, lacking thorough documentation or requiring additional refinement after release.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Features
74
Reliability
51
Helpful
50
Efficiency
47
Cons
Limited Features
55
Missing Features
50
Missing Functionality
36
Inadequate Reporting
30
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,669 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Get a quote
FreshChat
(492)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Features
    32
    Helpful
    28
    Chat Features
    25
    Integrations
    21
    Cons
    Chat Issues
    20
    Chat Management
    16
    Missing Features
    16
    Chatbot Issues
    14
    Slow Loading
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,875 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Features
32
Helpful
28
Chat Features
25
Integrations
21
Cons
Chat Issues
20
Chat Management
16
Missing Features
16
Chatbot Issues
14
Slow Loading
12
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,875 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Read FreshChat Reviews
LivePerson
(167)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 46% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    10
    Ease of Use
    8
    Features
    7
    Customer Support
    6
    Efficiency
    5
    Cons
    Limited Features
    6
    Missing Features
    5
    Inadequate Reporting
    4
    Poor Reporting
    4
    Challenging Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,888 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,469 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 46% Mid-Market
  • 38% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
10
Ease of Use
8
Features
7
Customer Support
6
Efficiency
5
Cons
Limited Features
6
Missing Features
5
Inadequate Reporting
4
Poor Reporting
4
Challenging Reporting
3
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,888 Twitter followers
LinkedIn® Page
www.linkedin.com
1,469 employees on LinkedIn®
Get a quote
Re:amaze
(139)4.6 out of 5
Save to My Lists
Entry Level Price:$29 per agent / month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Re:amaze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Features
    1
    Cons
    Call Issues
    1
    Glitches
    1
    Inadequate Search Functionality
    1
    Layout Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Re:amaze features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    282,013 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,241 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Re:amaze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Features
1
Cons
Call Issues
1
Glitches
1
Inadequate Search Functionality
1
Layout Issues
1
Missing Features
1
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
282,013 Twitter followers
LinkedIn® Page
www.linkedin.com
8,241 employees on LinkedIn®
Ownership
NYSE:GDDY
Read Re:amaze Reviews
Crisp
(168)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crisp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    27
    Helpful
    23
    Features
    16
    Ease of Use
    14
    Automation
    10
    Cons
    Missing Features
    9
    Poor Customer Support
    6
    Limited Features
    5
    Expensive
    4
    Time Delays
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    Twitter
    @crisp_im
    4,246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
27
Helpful
23
Features
16
Ease of Use
14
Automation
10
Cons
Missing Features
9
Poor Customer Support
6
Limited Features
5
Expensive
4
Time Delays
4
Crisp features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
Twitter
@crisp_im
4,246 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Crisp Reviews
Verloop.io
(230)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated

    Users
    • Customer Happiness Champion
    • Director
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 49% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verloop.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Helpful
    4
    Automation
    3
    Customer Support
    3
    Efficiency
    3
    Cons
    Bug Issues
    3
    Slow Performance
    3
    Chatbot Issues
    2
    Chat Issues
    2
    Chat Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verloop.io features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verloop
    Year Founded
    2016
    HQ Location
    Bangalore
    Twitter
    @verloopio
    1,502 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    124 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated

Users
  • Customer Happiness Champion
  • Director
Industries
  • Financial Services
  • Retail
Market Segment
  • 49% Mid-Market
  • 32% Small-Business
Verloop.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Helpful
4
Automation
3
Customer Support
3
Efficiency
3
Cons
Bug Issues
3
Slow Performance
3
Chatbot Issues
2
Chat Issues
2
Chat Management
2
Verloop.io features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Verloop
Year Founded
2016
HQ Location
Bangalore
Twitter
@verloopio
1,502 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Read Verloop.io Reviews
HelpCrunch
(229)4.7 out of 5
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    23
    Customer Support
    22
    Features
    19
    Chat Features
    14
    Cons
    Chat Functionality
    8
    Limited Features
    8
    Missing Features
    8
    Chat Functionality Issues
    5
    Chat Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    332 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 15% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
23
Customer Support
22
Features
19
Chat Features
14
Cons
Chat Functionality
8
Limited Features
8
Missing Features
8
Chat Functionality Issues
5
Chat Issues
5
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
332 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
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48 Listings in Live Chat Available

Quick Facts: Live Chat Software with Lead Development Capabilities

Content below is current as of June, 2024
Reviews Summary for Live Chat Software with Lead Development Features

Reviews Summary: Live Chat Software with Lead Development Features

Currently there are 51 Live Chat software products with Lead Development features listed on G2, and together they have generated 13,082 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.

G2 users review Live Chat software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 51 Live Chat software products that have Lead Development features based on those criteria:

  • Ease of Use: 8.9/10 average user rating
  • Quality of Support: 8.8/10 average user rating
  • Ease of Setup: 8.6/10 average user rating

To help you compare and find the best Live Chat software product with the right Lead Development functionality for your business, we have gathered some additional details and FAQs below.

What Live Chat products with Lead Development features have the most reviews and are the highest-rated?

Based on quantity of reviews and average ratings, these are the most popular Live Chat software products with Lead Development capabilities according to G2 users:

  • Intercom is rated 4.5-stars and has 2,353 reviews
  • Tidio is rated 4.7-stars and has 1,347 reviews
  • HubSpot Service Hub is rated 4.4-stars and has 935 reviews
  • Drift is rated 4.4-stars and has 926 reviews
  • Qualified is rated 4.9-stars and has 889 reviews

What Live Chat software products with Lead Development capabilities are the most liked according to G2 users?

Based on the G2 ratings scale and regardless of review count, these are the highest-rated Live Chat software products with Lead Development capabilities:

  • Tidio is rated 4.7-stars with 1,347 reviews.
  • Qualified is rated 4.9-stars with 889 reviews.
  • Gladly is rated 4.7-stars with 485 reviews.
  • Verloop.io is rated 4.7-stars with 204 reviews.
  • AiTrillion is rated 4.9-stars with 45 reviews.

Which software products with Lead Development features are the highest rated on G2?

These are the Live Chat software products offering Lead Development capabilities and have the highest ratings:

  • Qualified has received 889 reviews and is rated 4.9-stars.
  • Tidio has received 1,347 reviews and is rated 4.7-stars.
  • Gladly has received 485 reviews and is rated 4.7-stars.
  • Verloop.io has received 204 reviews and is rated 4.7-stars.
  • HelpCrunch has received 191 reviews and is rated 4.7-stars.

Review Snippets for Live Chat Software with Lead Development Features

Below are questions we ask of all Live Chat software users on G2. The answers are specific to the most popular software products that offer Lead Development capabilities. These user responses provide more insight into the most-reviewed Live Chat software and their Lead Development features listed on G2.
Questions Responses
Here is what users liked best about Live Chat software with Lead Development features.
Salesforce Service Cloud: "Email integration and fast searchability."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Read Review
Intercom: "Very simple to integrate with your platform and website. You dont need to waste any time and energy in trying to figure it out."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
Read Review
HubSpot Service Hub: "Gives a one stop area to view and mangage"
- Elizabeth B., Digital Programme Manager (Farmbench) at AHDB - Agriculture and Horticulture Development Board, Small-Business (50 or fewer emp.)
Read Review
Here is what users liked least about Live Chat software with Lead Development features.
Salesforce Service Cloud: "It is great for a big organization, not for small scale ones. It has a ticket only focus that makes the app limiting to some companies that need a more robust set of help desk software"
- Sara Luisa H., Digital Marketing Professional, Small-Business (50 or fewer emp.)
Read Review
Intercom: "This product is extremely unreliable. as far being able to use effectively."
- Taylor H., Associate Product Manager at Riskalyze, Mid-Market (51-1000 emp.)
Read Review
Podium: "I don't like that contacts can't be reentered (ie. Phone number then by email) having multiple ways to contact would be best. Not having notifications from all staff conversations and issues with the link are agrovating"
- Ashley A., Mid-Market (51-1000 emp.)
Read Review
These are what users recommend to others considering popular Live Chat software products with Lead Development capabilities.
Intercom: "Overall the easiest and best product on the market so far!"
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
Read Review
Podium: "The first few courses I took were incredibly professional and helpful. I would look at how you can branch into other markets as well."
- Megan W., Director of Student Conduct and Leadership Development at SUNY Polytechnic Institute, Enterprise (> 1000 emp.)
Read Review
Salesforce Service Cloud: "It's a good solution to the problem of tracking customer interactions and logging customer data in a visible way."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Read Review
These are the problems users said the software was solving and how it is benefitting them.
Salesforce Service Cloud: "Tracking customer interactions."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Read Review
Intercom: "Incoming and outgoing conversations with our clients."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
Read Review
HubSpot Service Hub: "Client services support"
- Elizabeth B., Digital Programme Manager (Farmbench) at AHDB - Agriculture and Horticulture Development Board, Small-Business (50 or fewer emp.)
Read Review
Reviews by Industry

Reviews by Industry: Live Chat Marketing Software with Lead Development Features

Lead Development features are an important factor when choosing a Live Chat software product. How the software and this feature are used differs from industry to industry, making it a challenge to find the best Live Chat software with the right features for your company. To help professionals with their Live Chat software research, G2 has gathered data sourced from 7,051 reviews. These reviews come from G2 users working in industries that use Live Chat products on a regular basis and who have the most experience with their Lead Development functionality.

Industry-Related FAQs About Live Chat Software with Lead Development Features

What industries have generated the most reviews of Live Chat products with Lead Development capabilities?

Users from the following industries have written the most Lead Development feature reviews about Live Chat software:

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising
Which Live Chat software with Lead Development features do Computer Software professionals think is best?

Computer Software professionals rate Intercom (4.5 stars and 2,353 reviews), Tidio (4.7 stars and 1,347 reviews), and HubSpot Service Hub (4.4 stars and 935 reviews) the highest.

What do Information Technology and Services professionals think is the best Live Chat software with Lead Development features?

Information Technology and Services professionals rate Intercom (4.5 stars and 2,353 reviews), Tidio (4.7 stars and 1,347 reviews), and HubSpot Service Hub (4.4 stars and 935 reviews) the highest.

What do Marketing and Advertising professionals think is the best Live Chat software with Lead Development features?

Marketing and Advertising professionals rate Intercom (4.5 stars and 2,353 reviews), Tidio (4.7 stars and 1,347 reviews), and HubSpot Service Hub (4.4 stars and 935 reviews) the highest.

Industry Review Snippets: Live Chat Lead Development Software

There are 7,051 reviews from users in the Computer Software, Information Technology and Services, and Marketing and Advertising industries. Below are snippets of what some of these reviews said about those with the highest G2 score ratings and the most reviews.

Industry What Users From Each Industry Liked What Users From Each Industry Disliked
Computer Software
Intercom: The ability to use user behavior to customer messaging delivered in-app or via email. Great for user engagement.
- John C., Co-Founder & CEO at Rival IQ, Small-Business (50 or fewer emp.)
Read Review
Salesforce Service Cloud: There's more downtime than I would like. The times the service goes down complete halts all productivity and sets our entire team behind on our SLAs.
- Tim M., Braintree, Mid-Market (51-1000 emp.)
Read Review
Information Technology and Services
Salesforce Service Cloud: When working with any type of volume salesforce and be a solid backbone to support any CRM needs.
- Benjamin C., Digital & Technical Marketing Associate at Benetech, Mid-Market (51-1000 emp.)
Read Review
Intercom: Quite often we have found that if an agent takes or responds to a chat, there is a delay in showing it, so another agent has sometimes replied as well and the customer gets two responses. Response time from Intercom's customer support isn't great and more often than not they have not been able to provide us with an answer to our questions.
- Louise F., Customer Success Engineer at SMTP2GO, Small-Business (50 or fewer emp.)
Read Review
Marketing and Advertising
Tidio: Bots and support, fast implementation to website
- Alex L., Small-Business (50 or fewer emp.)
Read Review
Intercom: Their Features was good, you pay what you get with Intercom. But this time I feel very disappointed with this company.
- Johan L., Chief Everything Officer at Above160, Small-Business (50 or fewer emp.)
Read Review

Reviews by Market Segment

Reviews by Market Segment: Live Chat Software with Lead Development Features

G2 Live Chat software reviewers come from companies of various sizes. On G2 we break these different market segments into three distinct groups:

These reviews are especially helpful when comparing the Lead Development features of different Live Chat software products because each business market segment has its own unique experiences and requirements when it comes to specific software features. The segments that make up these Live Chat Lead Development software reviews are:

  • 48.1% of reviewers are from small businesses.
  • 37.3% of reviewers are from mid-market companies.
  • 14.5% of reviewers work at enterprise companies.

Below you will find FAQs and actual review snippets for Live Chat software products that have Lead Development features. These reviews are written by real G2 users working in the three market segments above.

Market Segment-Related Live Chat Software with Lead Development Capabilities FAQs

What are the best Live Chat software products with Lead Development features according to users from enterprise businesses?

The Live Chat software products enterprise-level professionals rate the highest are Intercom (4.5 stars), Tidio (4.7 stars), and HubSpot Service Hub (4.4 stars).

Which Live Chat software products with Lead Development features are the best according to mid-market business users?

The Live Chat software products mid-market business users rate the highest are Intercom (4.5 stars), Tidio (4.7 stars), and HubSpot Service Hub (4.4 stars).

What do users in small businesses say are the top Live Chat software products with Lead Development capabilities?

The Live Chat software products users in small businesses rate the highest are Intercom (4.5 stars), Tidio (4.7 stars), and HubSpot Service Hub (4.4 stars).

Market Segment Review Snippets: Live Chat Software with Lead Development Features

Business professionals share important information about Live Chat Lead Development software usability, features, pricing, and more. Read what these users have to say about the top-rated Live Chat software with Lead Development features.

Market Segment What Users From Each Market Segment Liked What Users From Each Market Segment Disliked
Enterprise (> 1000 emp.)
Salesforce Service Cloud: Salesforce seems like it can basically do it all. It is easy to administer and navigate through once you've practiced and learned.
- Dakota W., Salesforce Support Administrator at Vivint,
Read Review
Salesforce Service Cloud: This application can be slow at times and cumbersome.
- Guido P., Biztalk Architect/Developer/Administration, Enterprise (> 1000 emp.)
Read Review
Mid-Market (51-1000 emp.)
Salesforce Service Cloud: Email integration and fast searchability.
- James C., Senior Technical Consultant at Udemy,
Read Review
Salesforce Service Cloud: Horrible UI, poor support, Business Insights times out, the more you integrate with your system the worse it works. Inability to smartly resolve spam.
- Deirdre J., Community Team Lead at Meetup, Mid-Market (51-1000 emp.)
Read Review
Small-Business (50 or fewer emp.)
Intercom: Very simple to integrate with your platform and website. You dont need to waste any time and energy in trying to figure it out.
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS,
Read Review
Intercom: However, they separated their support and acquisition products into two different products, which is nonsense for some startups like mine. We wanted to do a pre-survey on our unlogged clients because we have two distinct type of users, and unlike their competitors, they did not have that option ready.
- Rony C., Co-Founder at Recruta Simples, Small-Business (50 or fewer emp.)
Read Review