Reviews Summary: Live Chat Software with In-App Messaging Features
Currently there are 59 Live Chat software products with In-App Messaging features listed on G2, and together they have generated 17,327 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Live Chat software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 59 Live Chat software products that have In-App Messaging features based on those criteria:
- Ease of Use: 8.8/10 average user rating
- Quality of Support: 8.7/10 average user rating
- Ease of Setup: 8.5/10 average user rating
To help you compare and find the best Live Chat software product with the right In-App Messaging functionality for your business, we have gathered some additional details and FAQs below.
What Live Chat products with In-App Messaging features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Live Chat software products with In-App Messaging capabilities according to G2 users:
- Intercom is rated 4.5-stars and has 2,353 reviews
- Zendesk Support Suite is rated 4.3-stars and has 1,881 reviews
- Zoho Desk is rated 4.4-stars and has 1,350 reviews
- Tidio is rated 4.7-stars and has 1,347 reviews
- Drift is rated 4.4-stars and has 926 reviews
What Live Chat software products with In-App Messaging capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Live Chat software products with In-App Messaging capabilities:
- Tidio is rated 4.7-stars with 1,347 reviews.
- Qualified is rated 4.9-stars with 889 reviews.
- UJET is rated 4.7-stars with 552 reviews.
- Front is rated 4.7-stars with 526 reviews.
- AiTrillion is rated 4.9-stars with 45 reviews.
Which software products with In-App Messaging features are the highest rated on G2?
These are the Live Chat software products offering In-App Messaging capabilities and have the highest ratings:
Review Snippets for Live Chat Software with In-App Messaging Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Live Chat software with In-App Messaging features. |
Zoho Desk: "When our agency implemented ZOHO we used support a lot and I mean a lot. They were quick, polite, and accurate."
- William S., Director of Digital Media at iSynergy, Small-Business (50 or fewer emp.)
Zendesk Support Suite: "I love that it will add a support ticket as soon as you answer the call. i like that it will give their phone # if you get disconnected somehow."
- Elissa G., Customer Service Representative at SEI LLC, Mid-Market (51-1000 emp.)
Salesforce Service Cloud: "Email integration and fast searchability."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
|
| Here is what users liked least about Live Chat software with In-App Messaging features. |
Zendesk Support Suite: "It was not very user-friendly. Any new agents that were introduced to it thought it was very hard to customize settings and in addition, the response time from the support team was not that great."
- Yusuf R., Customer Success Manager at PolicyMedical Inc., Small-Business (50 or fewer emp.)
Salesforce Service Cloud: "It is great for a big organization, not for small scale ones. It has a ticket only focus that makes the app limiting to some companies that need a more robust set of help desk software"
- Sara Luisa H., Digital Marketing Professional, Small-Business (50 or fewer emp.)
Zoho Desk: "There is no way to get the ticket number removed from the email subject line."
- Anthony R., Sales and Marketing Director at Benefit Comply, LLC, Small-Business (50 or fewer emp.)
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| These are what users recommend to others considering popular Live Chat software products with In-App Messaging capabilities. |
Zendesk Support Suite: "The trigger feature should be improve, there should be more trigger for pricing"
- Fred C., 👉 Product Manager & Digital Projects chez Eloquant.com ⭐ Blog ConseilsMarketing.com 📕 Auteur du livre "Le Growth Hacking" 📧 1 astuce pour trouver + de clients tous les 2 jours sur bit.ly/100conseilsmarketing, Mid-Market (51-1000 emp.)
Zoho Desk: "Esay to set up great pricing and support"
- William S., Director of Digital Media at iSynergy, Small-Business (50 or fewer emp.)
Intercom: "Overall the easiest and best product on the market so far!"
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
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| These are the problems users said the software was solving and how it is benefitting them. |
Zoho Desk: "They made the transition to ZOHO very easy answering all of our questions and concerns."
- William S., Director of Digital Media at iSynergy, Small-Business (50 or fewer emp.)
Zendesk Support Suite: "Sizing issues, orders missing, shipping delays, defective items, etc."
- Elissa G., Customer Service Representative at SEI LLC, Mid-Market (51-1000 emp.)
Salesforce Service Cloud: "Tracking customer interactions."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
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