Best Enterprise Live Chat Software

JL
Researched and written by Jeffrey Lin

Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Live Chat category.

In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Enterprise Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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43 Listings in Enterprise Live Chat Software Available

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    G2 Score
Salesforce Service Cloud
(5,621)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,027
    Features
    881
    Case Management
    851
    Efficiency
    755
    Helpful
    517
    Cons
    Complexity
    473
    Learning Curve
    459
    Missing Features
    383
    Steep Learning Curve
    354
    Expensive
    348
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    582,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,027
Features
881
Case Management
851
Efficiency
755
Helpful
517
Cons
Complexity
473
Learning Curve
459
Missing Features
383
Steep Learning Curve
354
Expensive
348
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
582,796 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Qualified
(1,183)4.9 out of 5
3rd Easiest To Use in Live Chat software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Starting at $3,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform offering scalability, integrations, AI functionalities, and features for complex migration and request facilitation, with a focus on enhancing website chat conversions and meeting booking flows.
    • Users like the seamless Salesforce integration, customizable website experiences, and the ability to understand buying intent and prioritize accounts, along with the ease of implementation and integration with other platforms.
    • Reviewers experienced limitations in the reporting functionality, lack of intuitive areas in the dashboard, and issues with some features missing or not being enterprise-ready, along with occasional routing issues due to complex rules.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    264
    Helpful
    227
    Ease of Use
    198
    Customer Service
    182
    Features
    173
    Cons
    Learning Curve
    69
    Missing Features
    55
    Steep Learning Curve
    41
    Limited Features
    29
    Complexity
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    9.4
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform offering scalability, integrations, AI functionalities, and features for complex migration and request facilitation, with a focus on enhancing website chat conversions and meeting booking flows.
  • Users like the seamless Salesforce integration, customizable website experiences, and the ability to understand buying intent and prioritize accounts, along with the ease of implementation and integration with other platforms.
  • Reviewers experienced limitations in the reporting functionality, lack of intuitive areas in the dashboard, and issues with some features missing or not being enterprise-ready, along with occasional routing issues due to complex rules.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
264
Helpful
227
Ease of Use
198
Customer Service
182
Features
173
Cons
Learning Curve
69
Missing Features
55
Steep Learning Curve
41
Limited Features
29
Complexity
25
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
635 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
Get a quote

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Zendesk Support Suite
(6,185)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support platform that integrates multiple communication channels, automates workflow tasks, and provides data analytics for customer support teams.
    • Users frequently mention the ease of use, the ability to automate common tasks, and the robust data analytics as key benefits of using Zendesk Support Suite.
    • Users experienced challenges with the steep learning curve, the lack of individual accountability in customer support, and the limitations in customization and integration with other apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    248
    Features
    177
    Customer Support
    145
    Helpful
    128
    Efficiency
    116
    Cons
    Missing Features
    108
    Limited Features
    83
    Ticketing Issues
    73
    Poor Customer Support
    67
    Learning Curve
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,716 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support platform that integrates multiple communication channels, automates workflow tasks, and provides data analytics for customer support teams.
  • Users frequently mention the ease of use, the ability to automate common tasks, and the robust data analytics as key benefits of using Zendesk Support Suite.
  • Users experienced challenges with the steep learning curve, the lack of individual accountability in customer support, and the limitations in customization and integration with other apps.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
248
Features
177
Customer Support
145
Helpful
128
Efficiency
116
Cons
Missing Features
108
Limited Features
83
Ticketing Issues
73
Poor Customer Support
67
Learning Curve
61
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,716 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Drift
(1,251)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    188
    Helpful
    163
    Features
    101
    Lead Generation
    87
    Chat Features
    75
    Cons
    Missing Features
    49
    Notification Issues
    40
    Inadequate Notifications
    31
    Learning Curve
    30
    Chat Management
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,717 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Helpful
163
Features
101
Lead Generation
87
Chat Features
75
Cons
Missing Features
49
Notification Issues
40
Inadequate Notifications
31
Learning Curve
30
Chat Management
28
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,717 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Freshdesk
(3,504)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Live Chat software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    336
    Features
    191
    Helpful
    147
    Customer Support
    143
    Ticket Management
    133
    Cons
    Missing Features
    116
    Ticketing Issues
    101
    Ticket Management
    91
    Ticketing System Issues
    81
    Limitations
    77
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,876 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
336
Features
191
Helpful
147
Customer Support
143
Ticket Management
133
Cons
Missing Features
116
Ticketing Issues
101
Ticket Management
91
Ticketing System Issues
81
Limitations
77
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,876 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
UJET
(1,078)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Features
    28
    Helpful
    24
    Efficiency
    22
    Simple
    21
    Cons
    Bugs
    9
    Missing Features
    8
    Slow Loading
    6
    Chat Functionality Issues
    5
    Dialer Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    9.3
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,365 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 33% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Features
28
Helpful
24
Efficiency
22
Simple
21
Cons
Bugs
9
Missing Features
8
Slow Loading
6
Chat Functionality Issues
5
Dialer Issues
5
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
9.3
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,365 Twitter followers
LinkedIn® Page
www.linkedin.com
301 employees on LinkedIn®
Get a quote
LivePerson
(167)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 46% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    10
    Ease of Use
    8
    Features
    7
    Customer Support
    6
    Efficiency
    5
    Cons
    Limited Features
    6
    Missing Features
    5
    Inadequate Reporting
    4
    Poor Reporting
    4
    Challenging Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,469 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 46% Mid-Market
  • 38% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
10
Ease of Use
8
Features
7
Customer Support
6
Efficiency
5
Cons
Limited Features
6
Missing Features
5
Inadequate Reporting
4
Poor Reporting
4
Challenging Reporting
3
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,879 Twitter followers
LinkedIn® Page
www.linkedin.com
1,469 employees on LinkedIn®
Get a quote
Birdeye
(3,221)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 55% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that consolidates customer reviews from various sources, allows businesses to respond to them, and provides AI-generated responses to assist in managing feedback.
    • Users frequently mention the ease of use, the ability to manage and respond to reviews from one place, and the helpfulness of AI-generated responses in managing customer feedback.
    • Users mentioned occasional issues with notifications and preferences for communication, and some found certain functionalities of Birdeye unfamiliar or complicated to use.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,100
    Helpful
    1,073
    Review Management
    998
    Customer Support
    701
    Reviews
    618
    Cons
    Missing Features
    197
    Review Management
    179
    Integration Issues
    153
    Learning Curve
    137
    Reporting Issues
    130
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 55% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that consolidates customer reviews from various sources, allows businesses to respond to them, and provides AI-generated responses to assist in managing feedback.
  • Users frequently mention the ease of use, the ability to manage and respond to reviews from one place, and the helpfulness of AI-generated responses in managing customer feedback.
  • Users mentioned occasional issues with notifications and preferences for communication, and some found certain functionalities of Birdeye unfamiliar or complicated to use.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,100
Helpful
1,073
Review Management
998
Customer Support
701
Reviews
618
Cons
Missing Features
197
Review Management
179
Integration Issues
153
Learning Curve
137
Reporting Issues
130
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,284 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
Intercom
(3,368)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Live Chat software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to deliver personalized experiences at scale.
    • Users like Intercom's intuitive interface, seamless navigation, and variety of features that enhance customer interactions, including AI capabilities, automation tools, and robust reporting options.
    • Reviewers noted that Intercom can be expensive for small teams, some features are only available in higher-tier subscriptions, and the platform can experience occasional glitches and server downtime.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    331
    Helpful
    269
    Features
    248
    Customer Support
    180
    Efficiency
    147
    Cons
    Missing Features
    103
    Limited Features
    91
    Chat Functionality
    65
    Learning Curve
    65
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,177 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to deliver personalized experiences at scale.
  • Users like Intercom's intuitive interface, seamless navigation, and variety of features that enhance customer interactions, including AI capabilities, automation tools, and robust reporting options.
  • Reviewers noted that Intercom can be expensive for small teams, some features are only available in higher-tier subscriptions, and the platform can experience occasional glitches and server downtime.
Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
331
Helpful
269
Features
248
Customer Support
180
Efficiency
147
Cons
Missing Features
103
Limited Features
91
Chat Functionality
65
Learning Curve
65
Expensive
63
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,177 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Genesys Cloud CX
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud is a platform designed to deliver basic call center functionality, with features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, including voice, email, asynchronous messaging, and social media, as well as its reliability and user-friendly tools and integrations.
    • Reviewers experienced challenges with the complexity of the configuration and setup, particularly when building out more advanced flows or integrating new services, and found that the rollout of new features can sometimes feel rushed, lacking thorough documentation or requiring additional refinement after release.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Features
    74
    Reliability
    51
    Helpful
    50
    Efficiency
    47
    Cons
    Limited Features
    55
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    30
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,669 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud is a platform designed to deliver basic call center functionality, with features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, including voice, email, asynchronous messaging, and social media, as well as its reliability and user-friendly tools and integrations.
  • Reviewers experienced challenges with the complexity of the configuration and setup, particularly when building out more advanced flows or integrating new services, and found that the rollout of new features can sometimes feel rushed, lacking thorough documentation or requiring additional refinement after release.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Features
74
Reliability
51
Helpful
50
Efficiency
47
Cons
Limited Features
55
Missing Features
50
Missing Functionality
36
Inadequate Reporting
30
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,669 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
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Zoho Desk
(6,372)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    621
    Features
    427
    Simple
    316
    Integrations
    288
    Intuitive
    288
    Cons
    Learning Curve
    212
    Steep Learning Curve
    145
    Missing Features
    139
    Limited Features
    133
    Complexity
    124
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,600 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
621
Features
427
Simple
316
Integrations
288
Intuitive
288
Cons
Learning Curve
212
Steep Learning Curve
145
Missing Features
139
Limited Features
133
Complexity
124
Zoho Desk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,600 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Front
(2,268)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    448
    Team Collaboration
    338
    Communication
    335
    Features
    294
    Email Management
    271
    Cons
    Missing Features
    193
    Email Issues
    175
    Email Management
    148
    Email Management Issues
    107
    Email Communication Issues
    95
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,473 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 50% Small-Business
  • 42% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
448
Team Collaboration
338
Communication
335
Features
294
Email Management
271
Cons
Missing Features
193
Email Issues
175
Email Management
148
Email Management Issues
107
Email Communication Issues
95
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,473 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Podium
(1,851)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with their customers through text, email, and social media, and also provides features for review management and payment processing.
    • Reviewers appreciate Podium's seamless integration with other software, its user-friendly interface, the ability to schedule messages, and its efficient customer support.
    • Users reported issues with the mobile app lacking certain features, difficulties in setting up on mobile devices, occasional notification issues, and a need for more detailed analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    331
    Easy Communication
    316
    Helpful
    308
    Useful
    251
    Cons
    Missing Features
    101
    Messaging Issues
    98
    Limited Features
    80
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with their customers through text, email, and social media, and also provides features for review management and payment processing.
  • Reviewers appreciate Podium's seamless integration with other software, its user-friendly interface, the ability to schedule messages, and its efficient customer support.
  • Users reported issues with the mobile app lacking certain features, difficulties in setting up on mobile devices, occasional notification issues, and a need for more detailed analytics.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
331
Easy Communication
316
Helpful
308
Useful
251
Cons
Missing Features
101
Messaging Issues
98
Limited Features
80
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,455 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Get a quote
ServiceNow Customer Service Management
(174)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 57% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    7
    Features
    7
    Ease of Use
    5
    Centralization
    3
    Simple
    3
    Cons
    Complexity
    5
    Not Intuitive
    3
    Complex Administration
    2
    Complex Setup
    2
    Difficult Setup
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,363 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,567 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 57% Enterprise
  • 26% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
7
Features
7
Ease of Use
5
Centralization
3
Simple
3
Cons
Complexity
5
Not Intuitive
3
Complex Administration
2
Complex Setup
2
Difficult Setup
2
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,363 Twitter followers
LinkedIn® Page
www.linkedin.com
29,567 employees on LinkedIn®
Gladly
(1,017)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    209
    Features
    123
    Helpful
    121
    Efficiency
    88
    Customer Support
    66
    Cons
    Technical Issues
    46
    Missing Features
    42
    Call Issues
    40
    Chat Functionality Issues
    32
    Call Functionality
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    9.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,159 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
209
Features
123
Helpful
121
Efficiency
88
Customer Support
66
Cons
Technical Issues
46
Missing Features
42
Call Issues
40
Chat Functionality Issues
32
Call Functionality
31
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
9.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,159 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
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