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Best IT Alerting Software for Medium-Sized Businesses

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall IT Alerting category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business IT Alerting to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business IT Alerting category.

In addition to qualifying for inclusion in the IT Alerting Software category, to qualify for inclusion in the Medium-Sized Business IT Alerting Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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34 Listings in IT Alerting Available
(1,238)4.6 out of 5
Optimized for quick response
4th Easiest To Use in IT Alerting software
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Features
    46
    Automation
    36
    Ticketing System
    34
    Ticket Management
    33
    Cons
    Missing Features
    30
    Limited Features
    25
    Limited Customization
    16
    Ticketing Issues
    16
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 9.0
    9.2
    Ease of Use
    Average: 8.8
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Features
46
Automation
36
Ticketing System
34
Ticket Management
33
Cons
Missing Features
30
Limited Features
25
Limited Customization
16
Ticketing Issues
16
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 8.8
9.0
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
(637)4.5 out of 5
Optimized for quick response
5th Easiest To Use in IT Alerting software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    78
    Alerting System
    74
    Alert Management
    69
    Notifications
    49
    Automation
    37
    Cons
    Complexity
    37
    Learning Curve
    20
    Alert Issues
    19
    Notification Issues
    18
    Integration Issues
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.8
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Boston, MA
    Twitter
    @Everbridge
    4,825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,555 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 24% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
78
Alerting System
74
Alert Management
69
Notifications
49
Automation
37
Cons
Complexity
37
Learning Curve
20
Alert Issues
19
Notification Issues
18
Integration Issues
14
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.8
8.8
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2002
HQ Location
Boston, MA
Twitter
@Everbridge
4,825 Twitter followers
LinkedIn® Page
www.linkedin.com
1,555 employees on LinkedIn®

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(1,323)4.5 out of 5
Optimized for quick response
15th Easiest To Use in IT Alerting software
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Entry Level Price:Starts at $69 per mon...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with Davis® hypermodal A

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Debugging
    47
    Debugging Efficiency
    38
    Innovation
    35
    Features
    32
    Cons
    Missing Features
    40
    Learning Curve
    33
    Complexity
    28
    Poor UI
    26
    Poor User Interface
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.8
    8.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Company Website
    Year Founded
    2005
    HQ Location
    Waltham, MA
    Twitter
    @Dynatrace
    18,831 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,215 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with Davis® hypermodal A

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Debugging
47
Debugging Efficiency
38
Innovation
35
Features
32
Cons
Missing Features
40
Learning Curve
33
Complexity
28
Poor UI
26
Poor User Interface
25
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 9.0
8.3
Ease of Use
Average: 8.8
8.2
Ease of Admin
Average: 8.7
Seller Details
Seller
Dynatrace
Company Website
Year Founded
2005
HQ Location
Waltham, MA
Twitter
@Dynatrace
18,831 Twitter followers
LinkedIn® Page
www.linkedin.com
5,215 employees on LinkedIn®
(889)4.5 out of 5
7th Easiest To Use in IT Alerting software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Alerting System
    42
    Incident Management
    40
    Alert Management
    33
    Alert Notifications
    33
    Cons
    Expensive
    17
    Poor UI Design
    14
    Pricing Issues
    14
    Complexity
    13
    Confusion
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.8
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    25,391 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Alerting System
42
Incident Management
40
Alert Management
33
Alert Notifications
33
Cons
Expensive
17
Poor UI Design
14
Pricing Issues
14
Complexity
13
Confusion
13
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.8
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
25,391 Twitter followers
LinkedIn® Page
www.linkedin.com
1,373 employees on LinkedIn®
(482)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Real-time Monitoring
    34
    Monitoring
    26
    Features
    23
    Insights
    23
    Cons
    Expensive
    19
    Complex Setup
    11
    Insufficient Information
    11
    Pricing Issues
    11
    Learning Curve
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.8
    8.4
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    68,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,827 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 30% Small-Business
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Real-time Monitoring
34
Monitoring
26
Features
23
Insights
23
Cons
Expensive
19
Complex Setup
11
Insufficient Information
11
Pricing Issues
11
Learning Curve
10
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.4
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.8
8.4
Ease of Admin
Average: 8.7
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
(297)4.6 out of 5
9th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:$9/month 11 monitors
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    128
    Monitoring
    128
    Monitoring Services
    103
    Real-time Monitoring
    100
    Monitoring Features
    99
    Cons
    Learning Curve
    38
    Missing Features
    35
    Alert Issues
    34
    Complex Configuration
    30
    Not User-Friendly
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Site24x7 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.8
    8.9
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    418 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Small-Business
  • 43% Mid-Market
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
128
Monitoring
128
Monitoring Services
103
Real-time Monitoring
100
Monitoring Features
99
Cons
Learning Curve
38
Missing Features
35
Alert Issues
34
Complex Configuration
30
Not User-Friendly
26
Site24x7 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.8
8.9
Ease of Admin
Average: 8.7
Seller Details
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,655 Twitter followers
LinkedIn® Page
www.linkedin.com
418 employees on LinkedIn®
By IBM
(389)4.4 out of 5
Optimized for quick response
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Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Monitoring
    59
    Real-time Monitoring
    59
    Monitoring Capabilities
    45
    Monitoring Services
    33
    Cons
    User Interface Issues
    24
    Difficult Learning
    22
    Missing Features
    22
    Expensive
    21
    Learning Curve
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.8
    8.4
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 40% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Monitoring
59
Real-time Monitoring
59
Monitoring Capabilities
45
Monitoring Services
33
Cons
User Interface Issues
24
Difficult Learning
22
Missing Features
22
Expensive
21
Learning Curve
20
IBM Instana features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.8
8.4
Ease of Admin
Average: 8.7
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
(206)4.6 out of 5
6th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 48% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    119
    Ease of Use
    105
    Real-time Monitoring
    79
    Flexibility
    59
    Platform Support
    54
    Cons
    Learning Curve
    39
    Learning Difficulty
    29
    Complex Setup
    24
    Complex Configuration
    23
    Difficult Learning
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pandora FMS features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.8
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 48% Mid-Market
  • 36% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
119
Ease of Use
105
Real-time Monitoring
79
Flexibility
59
Platform Support
54
Cons
Learning Curve
39
Learning Difficulty
29
Complex Setup
24
Complex Configuration
23
Difficult Learning
23
Pandora FMS features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 8.8
8.5
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,610 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
(541)4.3 out of 5
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Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Monitoring
    82
    Real-time Monitoring
    72
    Easy Integrations
    61
    Integrations
    61
    Cons
    Expensive
    62
    Pricing Issues
    50
    Learning Curve
    48
    Difficult Learning
    44
    Cost
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.8
    8.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    49,628 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,939 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Mid-Market
  • 32% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Monitoring
82
Real-time Monitoring
72
Easy Integrations
61
Integrations
61
Cons
Expensive
62
Pricing Issues
50
Learning Curve
48
Difficult Learning
44
Cost
41
Datadog features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.8
8.3
Ease of Admin
Average: 8.7
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
49,628 Twitter followers
LinkedIn® Page
www.linkedin.com
7,939 employees on LinkedIn®
(308)4.4 out of 5
Optimized for quick response
10th Easiest To Use in IT Alerting software
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Entry Level Price:$9.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Squadcast Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Alert Management
    41
    Integrations
    32
    Notifications
    29
    Easy Setup
    23
    Cons
    Notification Issues
    21
    Alert Overload
    19
    Missing Features
    13
    Limited Features
    11
    Scheduling Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Squadcast features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.8
    8.9
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, US
    Twitter
    @squadcastHQ
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 41% Small-Business
Squadcast Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Alert Management
41
Integrations
32
Notifications
29
Easy Setup
23
Cons
Notification Issues
21
Alert Overload
19
Missing Features
13
Limited Features
11
Scheduling Issues
10
Squadcast features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.8
8.9
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@squadcastHQ
307 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
(226)4.6 out of 5
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Entry Level Price:$1.50
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Coralogix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Customer Support
    69
    Log Management
    55
    Features
    36
    User Interface
    35
    Cons
    Missing Features
    34
    Limited Features
    23
    Log Management
    16
    Learning Curve
    15
    Log Management Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Coralogix features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.8
    8.7
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Coralogix
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @Coralogix
    4,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    396 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 26% Enterprise
Coralogix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Customer Support
69
Log Management
55
Features
36
User Interface
35
Cons
Missing Features
34
Limited Features
23
Log Management
16
Learning Curve
15
Log Management Issues
15
Coralogix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.8
8.7
Ease of Admin
Average: 8.7
Seller Details
Seller
Coralogix
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@Coralogix
4,068 Twitter followers
LinkedIn® Page
www.linkedin.com
396 employees on LinkedIn®
(775)4.3 out of 5
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a full-stack observability solution that addresses the needs of modern organizations of all sizes by providing deep visibility into their hybrid ecosystems while affording

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring Performance
    48
    Ease of Use
    45
    Monitoring
    45
    Monitoring Capabilities
    45
    Easy Monitoring
    27
    Cons
    Expensive
    26
    Configuration Difficulty
    13
    Complex Setup
    12
    Integration Issues
    12
    User Interface Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Observability features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Quality of Support
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.8
    8.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    20,054 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a full-stack observability solution that addresses the needs of modern organizations of all sizes by providing deep visibility into their hybrid ecosystems while affording

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring Performance
48
Ease of Use
45
Monitoring
45
Monitoring Capabilities
45
Easy Monitoring
27
Cons
Expensive
26
Configuration Difficulty
13
Complex Setup
12
Integration Issues
12
User Interface Issues
10
SolarWinds Observability features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.2
Quality of Support
Average: 9.0
8.3
Ease of Use
Average: 8.8
8.3
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
20,054 Twitter followers
LinkedIn® Page
www.linkedin.com
2,655 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Monitoring
    21
    Monitoring Capabilities
    18
    Real-time Monitoring
    11
    User Interface
    11
    Cons
    System Improvement
    7
    Insufficient Information
    6
    Ineffective Alerting System
    5
    Inefficient Alert System
    5
    Alert Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 9.0
    9.2
    Ease of Use
    Average: 8.8
    9.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 40% Enterprise
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Monitoring
21
Monitoring Capabilities
18
Real-time Monitoring
11
User Interface
11
Cons
System Improvement
7
Insufficient Information
6
Ineffective Alerting System
5
Inefficient Alert System
5
Alert Issues
4
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 8.8
9.2
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Ownership
TYO: 4755
(232)4.7 out of 5
14th Easiest To Use in IT Alerting software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Checkmk is a comprehensive IT monitoring system that enables system administrators, IT managers, and DevOps teams to identify issues across their entire IT infrastructure (servers, applications, netwo

    Users
    • IT Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 43% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • checkmk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Monitoring
    38
    Real-time Monitoring
    30
    Monitoring Capabilities
    29
    Monitoring Services
    26
    Cons
    Learning Curve
    15
    Missing Features
    13
    User Interface Issues
    11
    Difficult Learning
    10
    Complexity
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • checkmk features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.8
    8.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Checkmk
    Company Website
    Year Founded
    2007
    HQ Location
    Munich, DE
    Twitter
    @checkmk
    1,755 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Checkmk is a comprehensive IT monitoring system that enables system administrators, IT managers, and DevOps teams to identify issues across their entire IT infrastructure (servers, applications, netwo

Users
  • IT Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 43% Enterprise
  • 40% Mid-Market
checkmk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Monitoring
38
Real-time Monitoring
30
Monitoring Capabilities
29
Monitoring Services
26
Cons
Learning Curve
15
Missing Features
13
User Interface Issues
11
Difficult Learning
10
Complexity
9
checkmk features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.8
8.3
Ease of Admin
Average: 8.7
Seller Details
Seller
Checkmk
Company Website
Year Founded
2007
HQ Location
Munich, DE
Twitter
@checkmk
1,755 Twitter followers
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Efficiency
    7
    Integrations
    7
    Project Management
    6
    Ticketing System
    6
    Cons
    Learning Curve
    9
    Steep Learning Curve
    8
    Complex Setup
    6
    Difficult Learning
    6
    Limited Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jira Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 9.0
    8.1
    Ease of Use
    Average: 8.8
    7.7
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney
    Twitter
    @Atlassian
    104,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,744 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Efficiency
7
Integrations
7
Project Management
6
Ticketing System
6
Cons
Learning Curve
9
Steep Learning Curve
8
Complex Setup
6
Difficult Learning
6
Limited Features
6
Jira Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 9.0
8.1
Ease of Use
Average: 8.8
7.7
Ease of Admin
Average: 8.7
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,678 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM