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Best AI Agents with Text Capabilities

Below are the top-rated AI Agents with Text capabilities, as verified by G2’s Research team. Real users have identified Text as an important function of AI Agents. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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29 Listings in AI Agents Available
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Kore.AI
By Kore.ai
(379)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in AI Agents software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
    • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
    • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Features
    89
    Chatbot Development
    86
    Easy Creation
    67
    Integrations
    65
    Cons
    Usage Limitations
    43
    Learning Curve
    31
    Slow Performance
    31
    Software Bugs
    27
    Poor Documentation
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.2
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,620 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
  • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
  • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Features
89
Chatbot Development
86
Easy Creation
67
Integrations
65
Cons
Usage Limitations
43
Learning Curve
31
Slow Performance
31
Software Bugs
27
Poor Documentation
24
Kore.AI features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.2
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
IBM watsonx Assistant
By IBM
(322)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM watsonx Assistant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    AI Integration
    10
    Chatbot Development
    10
    Efficiency
    10
    NLP Capabilities
    10
    Cons
    Learning Curve
    10
    Understanding Issues
    6
    Complexity
    5
    Expensive
    5
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM watsonx Assistant features and usability ratings that predict user satisfaction
    8.9
    Personalization
    Average: 8.6
    9.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.5
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 37% Small-Business
IBM watsonx Assistant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
AI Integration
10
Chatbot Development
10
Efficiency
10
NLP Capabilities
10
Cons
Learning Curve
10
Understanding Issues
6
Complexity
5
Expensive
5
Difficult Learning
4
IBM watsonx Assistant features and usability ratings that predict user satisfaction
8.9
Personalization
Average: 8.6
9.1
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.5
8.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®

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Leena AI Autonomous Agent
By Leena AI
(142)4.6 out of 5
7th Easiest To Use in AI Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leena AI's Autonomous Agent creates a frictionless experience for enterprises to bring their entire technology stack together without integrations to perform complex multi-app tasks in seconds. It eli

    Users
    • Inside sales specialist
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 72% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Leena AI is a product that automates HR processes, handles employee queries, and provides a ticketing system for issue resolution.
    • Reviewers appreciate the product's ability to streamline HR functions, automate responses, and provide quick and accurate answers to multiple queries, enhancing both employee experience and operational efficiency.
    • Users reported occasional system glitches, issues with APIs, a lack of personal touch in some features, and a desire for more customization options in the bot's tone.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leena AI Autonomous Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    29
    Customer Support
    28
    Efficiency
    27
    HR Management
    16
    Cons
    Technical Issues
    9
    Reporting Issues
    6
    AI Limitations
    4
    Poor Understanding
    4
    Software Bugs
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    9.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.7
    Route To Human
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leena AI
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @LeenaAI_
    316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leena AI's Autonomous Agent creates a frictionless experience for enterprises to bring their entire technology stack together without integrations to perform complex multi-app tasks in seconds. It eli

Users
  • Inside sales specialist
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 72% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Leena AI is a product that automates HR processes, handles employee queries, and provides a ticketing system for issue resolution.
  • Reviewers appreciate the product's ability to streamline HR functions, automate responses, and provide quick and accurate answers to multiple queries, enhancing both employee experience and operational efficiency.
  • Users reported occasional system glitches, issues with APIs, a lack of personal touch in some features, and a desire for more customization options in the bot's tone.
Leena AI Autonomous Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
29
Customer Support
28
Efficiency
27
HR Management
16
Cons
Technical Issues
9
Reporting Issues
6
AI Limitations
4
Poor Understanding
4
Software Bugs
4
Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
9.1
Natural Language Understanding (NLU)
Average: 8.7
8.7
Route To Human
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@LeenaAI_
316 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
Read Leena AI Autonomous Agent Reviews
Rezolve.ai
By Rezolve AI
(36)4.9 out of 5
Optimized for quick response
11th Easiest To Use in AI Agents software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rezolve.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Ease of Use
    10
    Helpful
    9
    Setup Ease
    6
    Features
    5
    Cons
    Limited Customization
    2
    Navigation Difficulties
    2
    Software Reliability
    2
    App Glitches
    1
    Clunky Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rezolve.ai features and usability ratings that predict user satisfaction
    9.8
    Personalization
    Average: 8.6
    8.9
    Natural Language Understanding (NLU)
    Average: 8.7
    9.2
    Route To Human
    Average: 8.5
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rezolve AI
    Company Website
    Year Founded
    2017
    HQ Location
    Dublin, US
    Twitter
    @rezolve_ai
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 19% Enterprise
Rezolve.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Ease of Use
10
Helpful
9
Setup Ease
6
Features
5
Cons
Limited Customization
2
Navigation Difficulties
2
Software Reliability
2
App Glitches
1
Clunky Interface
1
Rezolve.ai features and usability ratings that predict user satisfaction
9.8
Personalization
Average: 8.6
8.9
Natural Language Understanding (NLU)
Average: 8.7
9.2
Route To Human
Average: 8.5
9.9
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Rezolve AI
Company Website
Year Founded
2017
HQ Location
Dublin, US
Twitter
@rezolve_ai
422 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
Get a quote
Replicant
By Replicant
(43)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.3
    Personalization
    Average: 8.6
    8.5
    Natural Language Understanding (NLU)
    Average: 8.7
    9.1
    Route To Human
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 44% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.3
Personalization
Average: 8.6
8.5
Natural Language Understanding (NLU)
Average: 8.7
9.1
Route To Human
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
Read Replicant Reviews
Conversica
By Conversica LLC
(186)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

    Users
    No information available
    Industries
    • Automotive
    • Computer Software
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Conversica is a tool that uses AI to automate lead follow-up, customer retention, and sales processes, and integrates with platforms like Salesforce.
    • Users like Conversica's ability to handle large volumes of leads, its ease of use and implementation, its customization options, and its ability to free up time for other tasks.
    • Users mentioned issues with Conversica's reporting to internal MarTech platforms, occasional glitches, limitations in customization, and occasional inappropriate responses from the AI.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Conversica Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    12
    Helpful
    10
    Ease of Use
    9
    Automation
    8
    Business Growth
    6
    Cons
    Inaccuracy
    7
    Inadequate Response System
    7
    AI Limitations
    6
    Poor Understanding
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Conversica features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.0
    Natural Language Understanding (NLU)
    Average: 8.7
    9.1
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Conversica LLC
    Company Website
    Year Founded
    2007
    HQ Location
    Foster City, CA
    Twitter
    @MyConversica
    11,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

Users
No information available
Industries
  • Automotive
  • Computer Software
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Conversica is a tool that uses AI to automate lead follow-up, customer retention, and sales processes, and integrates with platforms like Salesforce.
  • Users like Conversica's ability to handle large volumes of leads, its ease of use and implementation, its customization options, and its ability to free up time for other tasks.
  • Users mentioned issues with Conversica's reporting to internal MarTech platforms, occasional glitches, limitations in customization, and occasional inappropriate responses from the AI.
Conversica Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
12
Helpful
10
Ease of Use
9
Automation
8
Business Growth
6
Cons
Inaccuracy
7
Inadequate Response System
7
AI Limitations
6
Poor Understanding
5
Integration Issues
4
Conversica features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.0
Natural Language Understanding (NLU)
Average: 8.7
9.1
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
11,479 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
Get a quote
DigitalGenius
By DigitalGenius
(32)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 44% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DigitalGenius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    2
    Automation
    2
    Business Growth
    2
    Customer Support
    2
    Ease of Use
    2
    Cons
    Complexity
    1
    Interface Issues
    1
    Learning Curve
    1
    Poor Interface Design
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DigitalGenius features and usability ratings that predict user satisfaction
    9.6
    Personalization
    Average: 8.6
    8.5
    Natural Language Understanding (NLU)
    Average: 8.7
    9.6
    Route To Human
    Average: 8.5
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DigitalGenius
    Year Founded
    2014
    HQ Location
    London, England
    Twitter
    @DigitalGeniusAI
    1,758 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 44% Mid-Market
  • 28% Enterprise
DigitalGenius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
2
Automation
2
Business Growth
2
Customer Support
2
Ease of Use
2
Cons
Complexity
1
Interface Issues
1
Learning Curve
1
Poor Interface Design
1
Steep Learning Curve
1
DigitalGenius features and usability ratings that predict user satisfaction
9.6
Personalization
Average: 8.6
8.5
Natural Language Understanding (NLU)
Average: 8.7
9.6
Route To Human
Average: 8.5
9.6
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
DigitalGenius
Year Founded
2014
HQ Location
London, England
Twitter
@DigitalGeniusAI
1,758 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Read DigitalGenius Reviews
Supervity
By Supervity
(20)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Supervity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Business Growth
    1
    Customization
    1
    Ease of Use
    1
    Easy Creation
    1
    Cons
    Dashboard Issues
    1
    Lack of Integration
    1
    Limited Analytics
    1
    Limited Features
    1
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Supervity features and usability ratings that predict user satisfaction
    9.3
    Personalization
    Average: 8.6
    8.9
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.5
    10.0
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Supervity
    Year Founded
    2017
    HQ Location
    Reston, VA
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 40% Small-Business
Supervity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Business Growth
1
Customization
1
Ease of Use
1
Easy Creation
1
Cons
Dashboard Issues
1
Lack of Integration
1
Limited Analytics
1
Limited Features
1
Limited Functionality
1
Supervity features and usability ratings that predict user satisfaction
9.3
Personalization
Average: 8.6
8.9
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.5
10.0
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Supervity
Year Founded
2017
HQ Location
Reston, VA
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Read Supervity Reviews
Cognigy.AI
By Cognigy.AI
(13)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cognigy.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Chatbot Development
    2
    Efficiency
    2
    Analytics
    1
    Automation
    1
    Cons
    Limited Features
    2
    Bot Functionality
    1
    Chat Management
    1
    Complex Workflows
    1
    Data Analytics Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cognigy.AI features and usability ratings that predict user satisfaction
    9.7
    Personalization
    Average: 8.6
    9.7
    Natural Language Understanding (NLU)
    Average: 8.7
    9.7
    Route To Human
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cognigy.AI
    Year Founded
    2016
    HQ Location
    Düsseldorf, North Rhine-Westphalia
    Twitter
    @cognigy
    850 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 31% Small-Business
Cognigy.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Chatbot Development
2
Efficiency
2
Analytics
1
Automation
1
Cons
Limited Features
2
Bot Functionality
1
Chat Management
1
Complex Workflows
1
Data Analytics Issues
1
Cognigy.AI features and usability ratings that predict user satisfaction
9.7
Personalization
Average: 8.6
9.7
Natural Language Understanding (NLU)
Average: 8.7
9.7
Route To Human
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Cognigy.AI
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
850 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Read Cognigy.AI Reviews
Vozy
By Vozy Inc
(20)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delive

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 45% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vozy features and usability ratings that predict user satisfaction
    7.9
    Personalization
    Average: 8.6
    7.8
    Natural Language Understanding (NLU)
    Average: 8.7
    7.7
    Route To Human
    Average: 8.5
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vozy Inc
    Year Founded
    2015
    HQ Location
    Miami, Florida
    Twitter
    @VozyEspanol
    157 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delive

Users
No information available
Industries
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 45% Small-Business
Vozy features and usability ratings that predict user satisfaction
7.9
Personalization
Average: 8.6
7.8
Natural Language Understanding (NLU)
Average: 8.7
7.7
Route To Human
Average: 8.5
8.8
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Vozy Inc
Year Founded
2015
HQ Location
Miami, Florida
Twitter
@VozyEspanol
157 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Vozy Reviews
Forethought AI
By Forethought
(141)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forethought AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Customer Satisfaction
    10
    Artificial Intelligence
    9
    Customer Support
    8
    Ease of Use
    8
    Cons
    Cost
    3
    Expensive
    3
    Time-Consuming
    3
    Challenging Reporting
    2
    Dashboard Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought AI features and usability ratings that predict user satisfaction
    7.9
    Personalization
    Average: 8.6
    8.4
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,710 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Forethought AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Customer Satisfaction
10
Artificial Intelligence
9
Customer Support
8
Ease of Use
8
Cons
Cost
3
Expensive
3
Time-Consuming
3
Challenging Reporting
2
Dashboard Issues
2
Forethought AI features and usability ratings that predict user satisfaction
7.9
Personalization
Average: 8.6
8.4
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,710 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Haptik
By Haptik
(153)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    24
    Customer Support
    18
    Ease of Use
    18
    Features
    17
    Customer Success
    11
    Cons
    AI Limitations
    6
    Missing Features
    6
    Bot Functionality
    5
    Expensive
    5
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Haptik features and usability ratings that predict user satisfaction
    8.4
    Personalization
    Average: 8.6
    8.2
    Natural Language Understanding (NLU)
    Average: 8.7
    8.4
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,025 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
24
Customer Support
18
Ease of Use
18
Features
17
Customer Success
11
Cons
AI Limitations
6
Missing Features
6
Bot Functionality
5
Expensive
5
Complexity
4
Haptik features and usability ratings that predict user satisfaction
8.4
Personalization
Average: 8.6
8.2
Natural Language Understanding (NLU)
Average: 8.7
8.4
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,025 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Read Haptik Reviews
ViaSay
By ViaSay
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ViaSay features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    8.9
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.5
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,476 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
8.9
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.5
9.7
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,476 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read ViaSay Reviews
HCL BigFix AEX
By HCL Technologies
(10)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligen

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HCL BigFix AEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Automation
    2
    Efficiency
    2
    Customer Support
    1
    Customizability
    1
    Cons
    Connectivity Issues
    2
    Integration Issues
    2
    Slow Performance
    2
    Complex Usability
    1
    Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HCL BigFix AEX features and usability ratings that predict user satisfaction
    7.8
    Personalization
    Average: 8.6
    8.0
    Natural Language Understanding (NLU)
    Average: 8.7
    7.8
    Route To Human
    Average: 8.5
    10.0
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HCL Technologies
    Year Founded
    1999
    HQ Location
    Noida, Uttar Pradesh
    Twitter
    @hcltech
    445,038 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    244,701 employees on LinkedIn®
    Ownership
    NSE - National Stock Exchange of India
Product Description
How are these determined?Information
This description is provided by the seller.

HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligen

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 30% Enterprise
HCL BigFix AEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Automation
2
Efficiency
2
Customer Support
1
Customizability
1
Cons
Connectivity Issues
2
Integration Issues
2
Slow Performance
2
Complex Usability
1
Difficulty
1
HCL BigFix AEX features and usability ratings that predict user satisfaction
7.8
Personalization
Average: 8.6
8.0
Natural Language Understanding (NLU)
Average: 8.7
7.8
Route To Human
Average: 8.5
10.0
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,038 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Read HCL BigFix AEX Reviews
Ada
By ADA SUPPORT, INC.
(154)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Helpful
    8
    Features
    6
    Customer Support
    5
    Easy Setup
    5
    Cons
    Integration Issues
    7
    Chat Management
    4
    Limited Features
    4
    Missing Features
    4
    Connectivity Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.2
    Personalization
    Average: 8.6
    8.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.5
    Route To Human
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,667 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Helpful
8
Features
6
Customer Support
5
Easy Setup
5
Cons
Integration Issues
7
Chat Management
4
Limited Features
4
Missing Features
4
Connectivity Issues
3
Ada features and usability ratings that predict user satisfaction
8.2
Personalization
Average: 8.6
8.1
Natural Language Understanding (NLU)
Average: 8.7
8.5
Route To Human
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,667 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
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