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Best AI Agents with SMS Capabilities

Below are the top-rated AI Agents with SMS capabilities, as verified by G2’s Research team. Real users have identified SMS as an important function of AI Agents. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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12 Listings in AI Agents Available
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    G2 Score
Kore.AI
By Kore.ai
(379)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in AI Agents software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
    • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
    • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Features
    89
    Chatbot Development
    86
    Easy Creation
    67
    Integrations
    65
    Cons
    Usage Limitations
    43
    Learning Curve
    31
    Slow Performance
    31
    Software Bugs
    27
    Poor Documentation
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.2
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,620 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
  • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
  • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Features
89
Chatbot Development
86
Easy Creation
67
Integrations
65
Cons
Usage Limitations
43
Learning Curve
31
Slow Performance
31
Software Bugs
27
Poor Documentation
24
Kore.AI features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.2
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
IBM watsonx Assistant
By IBM
(322)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM watsonx Assistant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    AI Integration
    10
    Chatbot Development
    10
    Efficiency
    10
    NLP Capabilities
    10
    Cons
    Learning Curve
    10
    Understanding Issues
    6
    Complexity
    5
    Expensive
    5
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM watsonx Assistant features and usability ratings that predict user satisfaction
    8.9
    Personalization
    Average: 8.6
    9.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.5
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 37% Small-Business
IBM watsonx Assistant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
AI Integration
10
Chatbot Development
10
Efficiency
10
NLP Capabilities
10
Cons
Learning Curve
10
Understanding Issues
6
Complexity
5
Expensive
5
Difficult Learning
4
IBM watsonx Assistant features and usability ratings that predict user satisfaction
8.9
Personalization
Average: 8.6
9.1
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.5
8.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®

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Conversica
By Conversica LLC
(186)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

    Users
    No information available
    Industries
    • Automotive
    • Computer Software
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Conversica is a tool that uses AI to automate lead follow-up, customer retention, and sales processes, and integrates with platforms like Salesforce.
    • Users like Conversica's ability to handle large volumes of leads, its ease of use and implementation, its customization options, and its ability to free up time for other tasks.
    • Users mentioned issues with Conversica's reporting to internal MarTech platforms, occasional glitches, limitations in customization, and occasional inappropriate responses from the AI.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Conversica Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    12
    Helpful
    10
    Ease of Use
    9
    Automation
    8
    Business Growth
    6
    Cons
    Inaccuracy
    7
    Inadequate Response System
    7
    AI Limitations
    6
    Poor Understanding
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Conversica features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.0
    Natural Language Understanding (NLU)
    Average: 8.7
    9.1
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Conversica LLC
    Company Website
    Year Founded
    2007
    HQ Location
    Foster City, CA
    Twitter
    @MyConversica
    11,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

Users
No information available
Industries
  • Automotive
  • Computer Software
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Conversica is a tool that uses AI to automate lead follow-up, customer retention, and sales processes, and integrates with platforms like Salesforce.
  • Users like Conversica's ability to handle large volumes of leads, its ease of use and implementation, its customization options, and its ability to free up time for other tasks.
  • Users mentioned issues with Conversica's reporting to internal MarTech platforms, occasional glitches, limitations in customization, and occasional inappropriate responses from the AI.
Conversica Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
12
Helpful
10
Ease of Use
9
Automation
8
Business Growth
6
Cons
Inaccuracy
7
Inadequate Response System
7
AI Limitations
6
Poor Understanding
5
Integration Issues
4
Conversica features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.0
Natural Language Understanding (NLU)
Average: 8.7
9.1
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
11,479 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
Get a quote
DigitalGenius
By DigitalGenius
(32)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 44% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DigitalGenius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    2
    Automation
    2
    Business Growth
    2
    Customer Support
    2
    Ease of Use
    2
    Cons
    Complexity
    1
    Interface Issues
    1
    Learning Curve
    1
    Poor Interface Design
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DigitalGenius features and usability ratings that predict user satisfaction
    9.6
    Personalization
    Average: 8.6
    8.5
    Natural Language Understanding (NLU)
    Average: 8.7
    9.6
    Route To Human
    Average: 8.5
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DigitalGenius
    Year Founded
    2014
    HQ Location
    London, England
    Twitter
    @DigitalGeniusAI
    1,758 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 44% Mid-Market
  • 28% Small-Business
DigitalGenius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
2
Automation
2
Business Growth
2
Customer Support
2
Ease of Use
2
Cons
Complexity
1
Interface Issues
1
Learning Curve
1
Poor Interface Design
1
Steep Learning Curve
1
DigitalGenius features and usability ratings that predict user satisfaction
9.6
Personalization
Average: 8.6
8.5
Natural Language Understanding (NLU)
Average: 8.7
9.6
Route To Human
Average: 8.5
9.6
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
DigitalGenius
Year Founded
2014
HQ Location
London, England
Twitter
@DigitalGeniusAI
1,758 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Read DigitalGenius Reviews
Cognigy.AI
By Cognigy.AI
(13)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cognigy.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Chatbot Development
    2
    Efficiency
    2
    Analytics
    1
    Automation
    1
    Cons
    Limited Features
    2
    Bot Functionality
    1
    Chat Management
    1
    Complex Workflows
    1
    Data Analytics Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cognigy.AI features and usability ratings that predict user satisfaction
    9.7
    Personalization
    Average: 8.6
    9.7
    Natural Language Understanding (NLU)
    Average: 8.7
    9.7
    Route To Human
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cognigy.AI
    Year Founded
    2016
    HQ Location
    Düsseldorf, North Rhine-Westphalia
    Twitter
    @cognigy
    850 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
Cognigy.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Chatbot Development
2
Efficiency
2
Analytics
1
Automation
1
Cons
Limited Features
2
Bot Functionality
1
Chat Management
1
Complex Workflows
1
Data Analytics Issues
1
Cognigy.AI features and usability ratings that predict user satisfaction
9.7
Personalization
Average: 8.6
9.7
Natural Language Understanding (NLU)
Average: 8.7
9.7
Route To Human
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Cognigy.AI
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
850 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Read Cognigy.AI Reviews
Haptik
By Haptik
(153)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    24
    Customer Support
    18
    Ease of Use
    18
    Features
    17
    Customer Success
    11
    Cons
    AI Limitations
    6
    Missing Features
    6
    Bot Functionality
    5
    Expensive
    5
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Haptik features and usability ratings that predict user satisfaction
    8.4
    Personalization
    Average: 8.6
    8.2
    Natural Language Understanding (NLU)
    Average: 8.7
    8.4
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,025 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
24
Customer Support
18
Ease of Use
18
Features
17
Customer Success
11
Cons
AI Limitations
6
Missing Features
6
Bot Functionality
5
Expensive
5
Complexity
4
Haptik features and usability ratings that predict user satisfaction
8.4
Personalization
Average: 8.6
8.2
Natural Language Understanding (NLU)
Average: 8.7
8.4
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,025 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Read Haptik Reviews
ViaSay
By ViaSay
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ViaSay features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    8.9
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.5
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,476 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
8.9
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.5
9.7
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,476 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read ViaSay Reviews
Kenyt
By Kenyt Technologies
(10)4.6 out of 5
Save to My Lists
Entry Level Price:$ 99.99 per month 5 AI...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hos

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kenyt Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Efficiency
    3
    Integrations
    3
    Business Growth
    2
    Customization
    2
    Cons
    Limited Analytics
    2
    Feature Issues
    1
    Limited Features
    1
    Slow Loading
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kenyt features and usability ratings that predict user satisfaction
    9.6
    Personalization
    Average: 8.6
    9.6
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.5
    7.0
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kenyt Technologies
    Year Founded
    2017
    HQ Location
    Hyderabad, IN
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hos

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 30% Small-Business
Kenyt Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Efficiency
3
Integrations
3
Business Growth
2
Customization
2
Cons
Limited Analytics
2
Feature Issues
1
Limited Features
1
Slow Loading
1
Kenyt features and usability ratings that predict user satisfaction
9.6
Personalization
Average: 8.6
9.6
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.5
7.0
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Kenyt Technologies
Year Founded
2017
HQ Location
Hyderabad, IN
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Read Kenyt Reviews
yellow.ai
By yellow.ai
(106)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    9
    Ease of Use
    9
    Integrations
    9
    Chatbots
    8
    Easy Integrations
    8
    Cons
    Steep Learning Curve
    6
    Learning Curve
    5
    Integration Issues
    4
    Complexity
    3
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • yellow.ai features and usability ratings that predict user satisfaction
    8.5
    Personalization
    Average: 8.6
    8.3
    Natural Language Understanding (NLU)
    Average: 8.7
    8.6
    Route To Human
    Average: 8.5
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    943 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
9
Ease of Use
9
Integrations
9
Chatbots
8
Easy Integrations
8
Cons
Steep Learning Curve
6
Learning Curve
5
Integration Issues
4
Complexity
3
Difficult Learning
3
yellow.ai features and usability ratings that predict user satisfaction
8.5
Personalization
Average: 8.6
8.3
Natural Language Understanding (NLU)
Average: 8.7
8.6
Route To Human
Average: 8.5
8.6
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,485 Twitter followers
LinkedIn® Page
www.linkedin.com
943 employees on LinkedIn®
Read yellow.ai Reviews
Verint Messaging
By Verint
(83)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Messaging™ is a purpose-built solution for integrating messaging into the digital customer journey and facilitating conversations with customers via messaging and social channels at-scale. Pro

    Users
    • Customer Support Professional
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 55% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Messaging Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Customer Support
    2
    Helpful
    2
    Management Support
    2
    Cons
    Access Limitations
    1
    AI Limitations
    1
    Chat Issues
    1
    Connectivity Issues
    1
    Cost Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Messaging features and usability ratings that predict user satisfaction
    7.2
    Personalization
    Average: 8.6
    9.2
    Natural Language Understanding (NLU)
    Average: 8.7
    6.7
    Route To Human
    Average: 8.5
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,799 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,103 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Messaging™ is a purpose-built solution for integrating messaging into the digital customer journey and facilitating conversations with customers via messaging and social channels at-scale. Pro

Users
  • Customer Support Professional
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 55% Enterprise
  • 39% Mid-Market
Verint Messaging Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Customer Support
2
Helpful
2
Management Support
2
Cons
Access Limitations
1
AI Limitations
1
Chat Issues
1
Connectivity Issues
1
Cost Limitations
1
Verint Messaging features and usability ratings that predict user satisfaction
7.2
Personalization
Average: 8.6
9.2
Natural Language Understanding (NLU)
Average: 8.7
6.7
Route To Human
Average: 8.5
8.8
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,799 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Read Verint Messaging Reviews
Netomi
By Netomi
(16)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Netomi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Artificial Intelligence
    1
    Customer Satisfaction
    1
    Customer Support
    1
    Ease of Understanding
    1
    Cons
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Netomi features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    9.6
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.5
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netomi
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @netomi_official
    569 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    207 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 38% Small-Business
Netomi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Artificial Intelligence
1
Customer Satisfaction
1
Customer Support
1
Ease of Understanding
1
Cons
Poor Customer Support
1
Netomi features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
9.6
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.5
9.7
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Netomi
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@netomi_official
569 Twitter followers
LinkedIn® Page
www.linkedin.com
207 employees on LinkedIn®
Read Netomi Reviews
Comm100 Chatbot
By Comm100 Network Corporation
(3)4.2 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comm100's AI chatbot combines powerful AI with an easy-to-use, code-free UI so that you can have the confidence, control, and comfort you need to take full advantage of everything that AI has to offer

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comm100 Chatbot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    1
    Chatbots
    1
    Customer Engagement
    1
    Customer Support
    1
    Efficiency
    1
    Cons
    Expensive
    1
    Inaccuracy
    1
    Inaccurate Data
    1
    Lagging Issues
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comm100 Chatbot features and usability ratings that predict user satisfaction
    6.7
    Personalization
    Average: 8.6
    6.7
    Natural Language Understanding (NLU)
    Average: 8.7
    6.7
    Route To Human
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comm100 Network Corporation
    Year Founded
    2009
    HQ Location
    Vancouver, Canada
    Twitter
    @Comm100
    4,850 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Comm100's AI chatbot combines powerful AI with an easy-to-use, code-free UI so that you can have the confidence, control, and comfort you need to take full advantage of everything that AI has to offer

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Comm100 Chatbot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
1
Chatbots
1
Customer Engagement
1
Customer Support
1
Efficiency
1
Cons
Expensive
1
Inaccuracy
1
Inaccurate Data
1
Lagging Issues
1
Slow Performance
1
Comm100 Chatbot features and usability ratings that predict user satisfaction
6.7
Personalization
Average: 8.6
6.7
Natural Language Understanding (NLU)
Average: 8.7
6.7
Route To Human
Average: 8.5
0.0
No information available
Seller Details
Seller
Comm100 Network Corporation
Year Founded
2009
HQ Location
Vancouver, Canada
Twitter
@Comm100
4,850 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Read Comm100 Chatbot Reviews
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