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Best HR Service Delivery Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall HR Service Delivery category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business HR Service Delivery to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business HR Service Delivery category.

In addition to qualifying for inclusion in the HR Service Delivery Software category, to qualify for inclusion in the Medium-Sized Business HR Service Delivery Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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8 Listings in HR Service Delivery Available
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Paycom
By Paycom
(1,268)4.3 out of 5
Optimized for quick response
1st Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct ac

    Users
    • Human Resources Manager
    • HR Manager
    Industries
    • Non-Profit Organization Management
    • Hospital & Health Care
    Market Segment
    • 74% Mid-Market
    • 17% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Paycom is a comprehensive HR and Payroll system that integrates various functions into a single platform, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more.
    • Users like the user-friendly design, the abundance of features, and the excellent customer support, which has been instrumental in resolving issues promptly and ensuring smooth operation.
    • Reviewers noted some issues with the system, such as lack of flexibility with company-specific nuances, difficulty in getting customized reports built, and the system making changes that affect their data without their knowledge.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Paycom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    203
    Customer Support
    140
    Helpful
    124
    Payroll Management
    95
    Simple
    83
    Cons
    Learning Curve
    53
    Poor Customer Support
    50
    Payroll Issues
    41
    Limited Customization
    39
    Missing Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Paycom features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Customization
    Average: 8.8
    8.1
    Ticketing Platform
    Average: 8.5
    9.4
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Paycom
    Company Website
    Year Founded
    1998
    HQ Location
    Oklahoma City, OK
    Twitter
    @Paycom
    34,318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct ac

Users
  • Human Resources Manager
  • HR Manager
Industries
  • Non-Profit Organization Management
  • Hospital & Health Care
Market Segment
  • 74% Mid-Market
  • 17% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Paycom is a comprehensive HR and Payroll system that integrates various functions into a single platform, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more.
  • Users like the user-friendly design, the abundance of features, and the excellent customer support, which has been instrumental in resolving issues promptly and ensuring smooth operation.
  • Reviewers noted some issues with the system, such as lack of flexibility with company-specific nuances, difficulty in getting customized reports built, and the system making changes that affect their data without their knowledge.
Paycom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
203
Customer Support
140
Helpful
124
Payroll Management
95
Simple
83
Cons
Learning Curve
53
Poor Customer Support
50
Payroll Issues
41
Limited Customization
39
Missing Features
38
Paycom features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.2
Customization
Average: 8.8
8.1
Ticketing Platform
Average: 8.5
9.4
Knowledge Management
Average: 8.7
Seller Details
Seller
Paycom
Company Website
Year Founded
1998
HQ Location
Oklahoma City, OK
Twitter
@Paycom
34,318 Twitter followers
LinkedIn® Page
www.linkedin.com
7,254 employees on LinkedIn®
Get a quote
Personio
By Personio
(644)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in HR Service Delivery software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Personio is the all-in-one HR software that helps unlock the power of your people by enabling you to manage each stage of the employee lifecycle. Our software streamlines how you recruit, onboard, man

    Users
    • HR-Manager
    • HR Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Personio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Intuitive
    139
    Features
    123
    Helpful
    115
    User Interface
    107
    Cons
    Missing Features
    71
    Limited Customization
    57
    Limited Features
    48
    Access Limitations
    42
    Technical Issues
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Personio features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Customization
    Average: 8.8
    7.2
    Ticketing Platform
    Average: 8.5
    8.1
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Personio
    Company Website
    Year Founded
    2015
    HQ Location
    München, Bayern
    Twitter
    @PersonioHR
    2,680 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Personio is the all-in-one HR software that helps unlock the power of your people by enabling you to manage each stage of the employee lifecycle. Our software streamlines how you recruit, onboard, man

Users
  • HR-Manager
  • HR Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 27% Small-Business
Personio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Intuitive
139
Features
123
Helpful
115
User Interface
107
Cons
Missing Features
71
Limited Customization
57
Limited Features
48
Access Limitations
42
Technical Issues
38
Personio features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.2
Customization
Average: 8.8
7.2
Ticketing Platform
Average: 8.5
8.1
Knowledge Management
Average: 8.7
Seller Details
Seller
Personio
Company Website
Year Founded
2015
HQ Location
München, Bayern
Twitter
@PersonioHR
2,680 Twitter followers
LinkedIn® Page
www.linkedin.com
2,146 employees on LinkedIn®

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SAP SuccessFactors
By SAP
(676)3.9 out of 5
10th Easiest To Use in HR Service Delivery software
View top Consulting Services for SAP SuccessFactors
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP SuccessFactors solutions are changing work for good – strengthening the connection between HR and business operations to help organizations create a sustainable workforce and profitable business.

    Users
    • Consultant
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 70% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP SuccessFactors Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    82
    HR Management
    52
    Features
    48
    Simple
    43
    Helpful
    42
    Cons
    Limited Customization
    31
    Limited Features
    29
    Not User-Friendly
    27
    Not Intuitive
    24
    Poor Design
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP SuccessFactors features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Customization
    Average: 8.8
    8.2
    Ticketing Platform
    Average: 8.5
    8.7
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    301,846 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125,049 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP SuccessFactors solutions are changing work for good – strengthening the connection between HR and business operations to help organizations create a sustainable workforce and profitable business.

Users
  • Consultant
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 70% Enterprise
  • 23% Mid-Market
SAP SuccessFactors Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
82
HR Management
52
Features
48
Simple
43
Helpful
42
Cons
Limited Customization
31
Limited Features
29
Not User-Friendly
27
Not Intuitive
24
Poor Design
22
SAP SuccessFactors features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.1
8.2
Customization
Average: 8.8
8.2
Ticketing Platform
Average: 8.5
8.7
Knowledge Management
Average: 8.7
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,846 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
Read SAP SuccessFactors Reviews
Leena AI Autonomous Agent
By Leena AI
(142)4.6 out of 5
3rd Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leena AI's Autonomous Agent creates a frictionless experience for enterprises to bring their entire technology stack together without integrations to perform complex multi-app tasks in seconds. It eli

    Users
    • Inside sales specialist
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 72% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Leena AI is a product that automates HR processes, handles employee queries, and provides a ticketing system for issue resolution.
    • Reviewers appreciate the product's ability to streamline HR functions, automate responses, and provide quick and accurate answers to multiple queries, enhancing both employee experience and operational efficiency.
    • Users reported occasional system glitches, issues with APIs, a lack of personal touch in some features, and a desire for more customization options in the bot's tone.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leena AI Autonomous Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    29
    Customer Support
    28
    Efficiency
    27
    HR Management
    16
    Cons
    Technical Issues
    9
    Reporting Issues
    6
    AI Limitations
    4
    Poor Understanding
    4
    Software Bugs
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customization
    Average: 8.8
    9.0
    Ticketing Platform
    Average: 8.5
    8.9
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leena AI
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @LeenaAI_
    316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leena AI's Autonomous Agent creates a frictionless experience for enterprises to bring their entire technology stack together without integrations to perform complex multi-app tasks in seconds. It eli

Users
  • Inside sales specialist
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 72% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Leena AI is a product that automates HR processes, handles employee queries, and provides a ticketing system for issue resolution.
  • Reviewers appreciate the product's ability to streamline HR functions, automate responses, and provide quick and accurate answers to multiple queries, enhancing both employee experience and operational efficiency.
  • Users reported occasional system glitches, issues with APIs, a lack of personal touch in some features, and a desire for more customization options in the bot's tone.
Leena AI Autonomous Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
29
Customer Support
28
Efficiency
27
HR Management
16
Cons
Technical Issues
9
Reporting Issues
6
AI Limitations
4
Poor Understanding
4
Software Bugs
4
Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customization
Average: 8.8
9.0
Ticketing Platform
Average: 8.5
8.9
Knowledge Management
Average: 8.7
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@LeenaAI_
316 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
Read Leena AI Autonomous Agent Reviews
Superworks
By SUPERWORKS
(137)4.8 out of 5
4th Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workp

    Users
    • Human Resources Executive
    • Human Resources Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Superworks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Features
    42
    Helpful
    41
    Comprehensive Features
    35
    Time-saving
    35
    Cons
    Slow Loading
    16
    Chat Issues
    9
    Performance Issues
    9
    Slow Performance
    9
    Chat Application Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Superworks features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customization
    Average: 8.8
    9.6
    Ticketing Platform
    Average: 8.5
    9.6
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SUPERWORKS
    Year Founded
    2020
    HQ Location
    Surat, IN
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workp

Users
  • Human Resources Executive
  • Human Resources Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 45% Small-Business
Superworks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Features
42
Helpful
41
Comprehensive Features
35
Time-saving
35
Cons
Slow Loading
16
Chat Issues
9
Performance Issues
9
Slow Performance
9
Chat Application Performance
8
Superworks features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customization
Average: 8.8
9.6
Ticketing Platform
Average: 8.5
9.6
Knowledge Management
Average: 8.7
Seller Details
Seller
SUPERWORKS
Year Founded
2020
HQ Location
Surat, IN
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Read Superworks Reviews
ADP Vantage HCM
By ADP
(247)3.9 out of 5
14th Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ADP Vantage HCM - How Real Work Gets Done As the world of work undergoes fundamental changes, it’s more crucial than ever that organizations adapt quickly. For decades, ADP has been helping organizat

    Users
    • Payroll Manager
    Industries
    • Hospital & Health Care
    • Human Resources
    Market Segment
    • 60% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ADP Vantage HCM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Payroll
    3
    Payroll Management
    3
    Comprehensive Features
    2
    Data Centralization
    2
    Ease of Use
    2
    Cons
    Missing Features
    2
    App Malfunction
    1
    Connectivity Issues
    1
    Delays
    1
    Learning Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ADP Vantage HCM features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Customization
    Average: 8.8
    8.7
    Ticketing Platform
    Average: 8.5
    9.0
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADP
    Year Founded
    1949
    HQ Location
    Roseland, New Jersey
    Twitter
    @ADP
    49,014 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72,965 employees on LinkedIn®
    Ownership
    NASDAQ:ADP
Product Description
How are these determined?Information
This description is provided by the seller.

ADP Vantage HCM - How Real Work Gets Done As the world of work undergoes fundamental changes, it’s more crucial than ever that organizations adapt quickly. For decades, ADP has been helping organizat

Users
  • Payroll Manager
Industries
  • Hospital & Health Care
  • Human Resources
Market Segment
  • 60% Enterprise
  • 28% Mid-Market
ADP Vantage HCM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Payroll
3
Payroll Management
3
Comprehensive Features
2
Data Centralization
2
Ease of Use
2
Cons
Missing Features
2
App Malfunction
1
Connectivity Issues
1
Delays
1
Learning Difficulty
1
ADP Vantage HCM features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.1
7.7
Customization
Average: 8.8
8.7
Ticketing Platform
Average: 8.5
9.0
Knowledge Management
Average: 8.7
Seller Details
Seller
ADP
Year Founded
1949
HQ Location
Roseland, New Jersey
Twitter
@ADP
49,014 Twitter followers
LinkedIn® Page
www.linkedin.com
72,965 employees on LinkedIn®
Ownership
NASDAQ:ADP
Read ADP Vantage HCM Reviews
Vivantio
By Vivantio
(291)4.3 out of 5
Optimized for quick response
13th Easiest To Use in HR Service Delivery software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Intuitive
    32
    Efficiency
    29
    Helpful
    26
    Features
    24
    Cons
    Ticketing Issues
    19
    Improvement Needed
    17
    Learning Curve
    15
    Missing Features
    14
    Login Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Intuitive
32
Efficiency
29
Helpful
26
Features
24
Cons
Ticketing Issues
19
Improvement Needed
17
Learning Curve
15
Missing Features
14
Login Issues
13
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
114 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
OnBase
By Hyland Software
(261)4.3 out of 5
Optimized for quick response
6th Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built in

    Users
    No information available
    Industries
    • Higher Education
    • Government Administration
    Market Segment
    • 54% Enterprise
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • OnBase is a document management system that aims to handle document storage, archival, retrieval, and workflow management.
    • Users like OnBase's ability to create multiple business processes for different departments, its security features, roles for increased security, and the ability to create custom queries and reporting.
    • Reviewers mentioned that OnBase has lagged behind in modernizing their user interface, quality control of product releases has been painful, and technical support is slow, awkward, and usually unhelpful for any advanced technical issue.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OnBase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    50
    Document Management
    27
    Features
    27
    Customization Options
    21
    Customizability
    20
    Cons
    Missing Features
    21
    Poor Customer Support
    18
    Learning Curve
    16
    Complexity
    15
    Technical Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OnBase features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Customization
    Average: 8.8
    9.0
    Ticketing Platform
    Average: 8.5
    9.5
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hyland Software
    Company Website
    Year Founded
    1991
    HQ Location
    Westlake, OH
    Twitter
    @Hyland
    13,457 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,014 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built in

Users
No information available
Industries
  • Higher Education
  • Government Administration
Market Segment
  • 54% Enterprise
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • OnBase is a document management system that aims to handle document storage, archival, retrieval, and workflow management.
  • Users like OnBase's ability to create multiple business processes for different departments, its security features, roles for increased security, and the ability to create custom queries and reporting.
  • Reviewers mentioned that OnBase has lagged behind in modernizing their user interface, quality control of product releases has been painful, and technical support is slow, awkward, and usually unhelpful for any advanced technical issue.
OnBase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
50
Document Management
27
Features
27
Customization Options
21
Customizability
20
Cons
Missing Features
21
Poor Customer Support
18
Learning Curve
16
Complexity
15
Technical Issues
15
OnBase features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Customization
Average: 8.8
9.0
Ticketing Platform
Average: 8.5
9.5
Knowledge Management
Average: 8.7
Seller Details
Seller
Hyland Software
Company Website
Year Founded
1991
HQ Location
Westlake, OH
Twitter
@Hyland
13,457 Twitter followers
LinkedIn® Page
www.linkedin.com
4,014 employees on LinkedIn®
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