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Best Genesys AppFoundry Marketplace - Page 2

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products in this category can all be found in the Genesys AppFoundry Marketplace.

Best Genesys AppFoundry Marketplace At A Glance

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234 Listings in Genesys AppFoundry Marketplace Available
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    Popularity
Stripe - Custom Data Actions
By AppFoundry Community
(12)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stripe - Custom Data Actions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Visibility
    1
    Ease of Use
    1
    Navigation Ease
    1
    Cons
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stripe - Custom Data Actions features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    257 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 17% Enterprise
Stripe - Custom Data Actions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Visibility
1
Ease of Use
1
Navigation Ease
1
Cons
Poor Customer Support
1
Stripe - Custom Data Actions features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
257 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Stripe - Custom Data Actions Reviews
Google Analytics & AdWords Integration By Outleads - For Marketers
By Outleads
(11)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customiza

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Analytics & AdWords Integration By Outleads - For Marketers features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Ease of Admin
    Average: 8.6
    6.7
    Ease of Setup
    Average: 8.6
    7.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outleads
    Year Founded
    2013
    HQ Location
    New York City, NY
    Twitter
    @Outleads
    164 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customiza

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 27% Enterprise
Google Analytics & AdWords Integration By Outleads - For Marketers features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
7.5
Ease of Admin
Average: 8.6
6.7
Ease of Setup
Average: 8.6
7.9
Ease of Use
Average: 8.6
Seller Details
Seller
Outleads
Year Founded
2013
HQ Location
New York City, NY
Twitter
@Outleads
164 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Google Analytics & AdWords Integration By Outleads - For Marketers Reviews

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Oracle Engagement Cloud Connector
By Softphone.it
(12)4.2 out of 5
View top Consulting Services for Oracle Engagement Cloud Connector
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Engagement Cloud Connector features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    7.5
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using th

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 33% Enterprise
Oracle Engagement Cloud Connector features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
7.5
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
102 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read Oracle Engagement Cloud Connector Reviews
Brightmetrics
By Brightmetrics
(129)4.9 out of 5
Save to My Lists
Entry Level Price:Starting at $7.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brightmetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Reporting
    14
    Customer Support
    13
    Insights
    7
    Useful
    7
    Cons
    Inaccurate Data Analysis
    2
    Insufficient Information
    2
    Learning Curve
    2
    Poor Reporting
    2
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brightmetrics features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brightmetrics
    Year Founded
    2010
    HQ Location
    Petaluma, California
    Twitter
    @brightmetrics
    367 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Brightmetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Reporting
14
Customer Support
13
Insights
7
Useful
7
Cons
Inaccurate Data Analysis
2
Insufficient Information
2
Learning Curve
2
Poor Reporting
2
Complexity
1
Brightmetrics features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
Brightmetrics
Year Founded
2010
HQ Location
Petaluma, California
Twitter
@brightmetrics
367 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read Brightmetrics Reviews
Google Cloud Agent Assist
By Google
(46)4.0 out of 5
View top Consulting Services for Google Cloud Agent Assist
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agent Assist is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist provides real time data and information

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Google Cloud Agent Assist is a tool that provides real-time, AI-powered suggestions to customer service agents during live interactions.
    • Users frequently mention the seamless integration with existing systems, the ability to provide quick and accurate responses, and the improvement in customer service efficiency and satisfaction.
    • Users experienced challenges with the initial setup and configuration, occasional inaccuracies in the AI suggestions, and concerns about the cost, especially for small businesses and startups.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Agent Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Artificial Intelligence
    4
    Communication
    4
    Efficiency
    4
    Helpful
    4
    Cons
    Cost
    4
    Expensive
    4
    Learning Curve
    4
    AI Limitations
    3
    Cost Concerns
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Agent Assist features and usability ratings that predict user satisfaction
    6.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.3
    Ease of Admin
    Average: 8.6
    7.6
    Ease of Setup
    Average: 8.6
    7.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,520,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Agent Assist is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist provides real time data and information

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Google Cloud Agent Assist is a tool that provides real-time, AI-powered suggestions to customer service agents during live interactions.
  • Users frequently mention the seamless integration with existing systems, the ability to provide quick and accurate responses, and the improvement in customer service efficiency and satisfaction.
  • Users experienced challenges with the initial setup and configuration, occasional inaccuracies in the AI suggestions, and concerns about the cost, especially for small businesses and startups.
Google Cloud Agent Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Artificial Intelligence
4
Communication
4
Efficiency
4
Helpful
4
Cons
Cost
4
Expensive
4
Learning Curve
4
AI Limitations
3
Cost Concerns
2
Google Cloud Agent Assist features and usability ratings that predict user satisfaction
6.3
Has the product been a good partner in doing business?
Average: 8.9
7.3
Ease of Admin
Average: 8.6
7.6
Ease of Setup
Average: 8.6
7.1
Ease of Use
Average: 8.6
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,520,271 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Read Google Cloud Agent Assist Reviews
Observe.AI
By Observe.AI
(226)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate G

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Helpful
    14
    Coaching
    12
    Efficiency
    11
    Customer Support
    9
    Cons
    Missing Features
    10
    Accuracy Issues
    9
    Inaccurate Data Analysis
    9
    Inaccuracy
    6
    Inadequate Reporting
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Admin
    Average: 8.6
    9.1
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,392 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate G

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 19% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Helpful
14
Coaching
12
Efficiency
11
Customer Support
9
Cons
Missing Features
10
Accuracy Issues
9
Inaccurate Data Analysis
9
Inaccuracy
6
Inadequate Reporting
6
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Admin
Average: 8.6
9.1
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,392 Twitter followers
LinkedIn® Page
www.linkedin.com
360 employees on LinkedIn®
Get a quote
Google Analytics / AdWords Integration By Outleads (Contact Centers)
By Outleads
(8)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Analytics / AdWords Integration By Outleads (Contact Centers) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Tools
    2
    Customer Support
    1
    Data Visibility
    1
    Integrations
    1
    Navigation Ease
    1
    Cons
    Export Issues
    1
    Inaccurate Data Analysis
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Analytics / AdWords Integration By Outleads (Contact Centers) features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.6
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outleads
    Year Founded
    2013
    HQ Location
    New York City, NY
    Twitter
    @Outleads
    164 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers

Users
No information available
Industries
No information available
Market Segment
  • 63% Small-Business
  • 38% Mid-Market
Google Analytics / AdWords Integration By Outleads (Contact Centers) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Tools
2
Customer Support
1
Data Visibility
1
Integrations
1
Navigation Ease
1
Cons
Export Issues
1
Inaccurate Data Analysis
1
Google Analytics / AdWords Integration By Outleads (Contact Centers) features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.6
Ease of Use
Average: 8.6
Seller Details
Seller
Outleads
Year Founded
2013
HQ Location
New York City, NY
Twitter
@Outleads
164 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Google Analytics / AdWords Integration By Outleads (Contact Centers) Reviews
Bandyer
By Bandyer
(18)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bandyer’s technology based on WebRTC allows to integrate, within any company system, a versatile, simple and immediate communication channel.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandyer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Communication
    6
    Audio Quality
    4
    Easy Communication
    4
    Easy Setup
    4
    Cons
    Expensive
    5
    Customer Support
    4
    Poor Customer Support
    4
    Screen Sharing
    4
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandyer features and usability ratings that predict user satisfaction
    5.0
    Has the product been a good partner in doing business?
    Average: 8.9
    5.8
    Ease of Admin
    Average: 8.6
    8.1
    Ease of Setup
    Average: 8.6
    8.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandyer
    Year Founded
    2016
    HQ Location
    Milano, IT
    Twitter
    @BandyerSrl
    151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bandyer’s technology based on WebRTC allows to integrate, within any company system, a versatile, simple and immediate communication channel.

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 39% Mid-Market
Bandyer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Communication
6
Audio Quality
4
Easy Communication
4
Easy Setup
4
Cons
Expensive
5
Customer Support
4
Poor Customer Support
4
Screen Sharing
4
Learning Curve
2
Bandyer features and usability ratings that predict user satisfaction
5.0
Has the product been a good partner in doing business?
Average: 8.9
5.8
Ease of Admin
Average: 8.6
8.1
Ease of Setup
Average: 8.6
8.8
Ease of Use
Average: 8.6
Seller Details
Seller
Bandyer
Year Founded
2016
HQ Location
Milano, IT
Twitter
@BandyerSrl
151 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Bandyer Reviews
LumenVox Automated Speech Recognition (ASR)
By LumenVox
(10)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LumenVox Automated Speech Recognition (ASR) features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LumenVox
    Year Founded
    2001
    HQ Location
    San Diego, US
    Twitter
    @lumenvox
    715 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 30% Mid-Market
LumenVox Automated Speech Recognition (ASR) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.6
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Seller Details
Seller
LumenVox
Year Founded
2001
HQ Location
San Diego, US
Twitter
@lumenvox
715 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read LumenVox Automated Speech Recognition (ASR) Reviews
ServiceNow - Custom Data Actions
By AppFoundry Community
(6)4.2 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow - Custom Data Actions features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.3
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    257 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
ServiceNow - Custom Data Actions features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.3
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
257 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read ServiceNow - Custom Data Actions Reviews
Amazon Polly
By Amazon Web Services (AWS)
(68)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Polly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Voice Realism
    24
    Text to Speech
    17
    Easy Integrations
    14
    Quality
    11
    Cons
    Expensive
    17
    Cost Concerns
    9
    Limited Customization
    4
    Voice Quality
    4
    Language Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Polly features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136,383 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 29% Mid-Market
Amazon Polly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Voice Realism
24
Text to Speech
17
Easy Integrations
14
Quality
11
Cons
Expensive
17
Cost Concerns
9
Limited Customization
4
Voice Quality
4
Language Limitations
3
Amazon Polly features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,610 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Read Amazon Polly Reviews
Curo Speech
By Interactions
(16)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) an

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Curo Speech Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Voice Realism
    8
    Accuracy
    6
    Text-to-Speech Conversion
    5
    Helpful
    4
    Cons
    Understanding Issues
    4
    Language Processing
    3
    Slow Loading
    3
    Slow Performance
    3
    Accuracy Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Curo Speech features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    7.5
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Interactions
    Year Founded
    2004
    HQ Location
    Franklin, US
    Twitter
    @interactionsco
    2,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) an

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 31% Enterprise
Curo Speech Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Voice Realism
8
Accuracy
6
Text-to-Speech Conversion
5
Helpful
4
Cons
Understanding Issues
4
Language Processing
3
Slow Loading
3
Slow Performance
3
Accuracy Issues
2
Curo Speech features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
7.5
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Interactions
Year Founded
2004
HQ Location
Franklin, US
Twitter
@interactionsco
2,042 Twitter followers
LinkedIn® Page
www.linkedin.com
380 employees on LinkedIn®
Read Curo Speech Reviews
Google Cloud Text-to-Speech
By Google
(152)4.4 out of 5
View top Consulting Services for Google Cloud Text-to-Speech
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud Text-to-Speech enables developers to synthesize natural-sounding speech with 30 voices, available in multiple languages and variants. It applies DeepMind's groundbreaking research in Wave

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Text-to-Speech Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Text to Speech
    32
    Voice Realism
    28
    Language Support
    20
    Quality
    20
    Cons
    Expensive
    13
    Understanding Issues
    12
    Voice Quality
    9
    Cost Concerns
    7
    Learning Difficulty
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Text-to-Speech features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.6
    8.8
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,520,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud Text-to-Speech enables developers to synthesize natural-sounding speech with 30 voices, available in multiple languages and variants. It applies DeepMind's groundbreaking research in Wave

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 28% Mid-Market
Google Cloud Text-to-Speech Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Text to Speech
32
Voice Realism
28
Language Support
20
Quality
20
Cons
Expensive
13
Understanding Issues
12
Voice Quality
9
Cost Concerns
7
Learning Difficulty
6
Google Cloud Text-to-Speech features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease of Admin
Average: 8.6
8.8
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,520,271 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Read Google Cloud Text-to-Speech Reviews
Omni Intelligence
By Omni Intelligence
(10)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, V

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Omni Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Customer Support
    1
    Ease of Use
    1
    Features Variety
    1
    Helpful
    1
    Cons
    Dashboard Issues
    1
    Data Inaccuracy
    1
    Difficult Navigation
    1
    Inaccurate Data Analysis
    1
    Interface Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omni Intelligence features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omni Intelligence
    Year Founded
    2016
    HQ Location
    Melbourne, AU
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, V

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 30% Mid-Market
Omni Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Ease of Use
1
Features Variety
1
Helpful
1
Cons
Dashboard Issues
1
Data Inaccuracy
1
Difficult Navigation
1
Inaccurate Data Analysis
1
Interface Navigation
1
Omni Intelligence features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
7.5
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
Omni Intelligence
Year Founded
2016
HQ Location
Melbourne, AU
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Omni Intelligence Reviews
ServiceNow Connector
By Softphone.it
(5)4.1 out of 5
View top Consulting Services for ServiceNow Connector
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and henc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Ease of Use
    2
    API Integration
    1
    Easy Setup
    1
    Integrations
    1
    Cons
    Customization Issues
    2
    Difficult Setup
    1
    Limited Customization
    1
    Poor Documentation
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Connector features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    7.8
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and henc

Users
No information available
Industries
No information available
Market Segment
  • 80% Enterprise
  • 20% Mid-Market
ServiceNow Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Ease of Use
2
API Integration
1
Easy Setup
1
Integrations
1
Cons
Customization Issues
2
Difficult Setup
1
Limited Customization
1
Poor Documentation
1
Update Issues
1
ServiceNow Connector features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
7.8
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
102 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read ServiceNow Connector Reviews
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