--- title: ServiceNow Connector Reviews meta_title: 'ServiceNow Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ServiceNow Connector works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 5 scale: '5' date_modified: '2026-06-30' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # ServiceNow Connector Reviews **Vendor:** Softphone.it **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.1/5.0 **Total Reviews:** 5 ## About ServiceNow Connector The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer. ## ServiceNow Connector Pros & Cons **What users like:** - Users value the **easy automation** provided by ServiceNow Connector, enabling efficient workflows with real-time data integration. (1 reviews) - Users value the **ease of use** of ServiceNow Connector, enhancing their efficiency and facilitating smooth workflows. (1 reviews) - Users value the **real-time monitoring** of ServiceNow Connector, enhancing workflow automation and data accessibility. (1 reviews) **What users dislike:** - Users face **customization issues** as new fields or tables require frequent updates to reports and automations. (1 reviews) - Users face **update issues** requiring maintenance when new custom fields or tables are added, impacting reports and automations. (1 reviews) ## ServiceNow Connector Reviews ### 1. Great Integration, Minor Issues to Work Out **Rating:** 4.0/5.0 stars **Reviewed by:** Hardik S. | Lead Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ServiceNow Connector?** The ServiceNow Connector offers seamless integration with minimal setup, making it easy to connect different platforms quickly. It boosts productivity by automating repetitive tasks and simplifies complex workflows effortlessly. The user-friendly interface is intuitive, allowing teams to navigate and adopt it easily. Additionally, it delivers consistent and reliable performance, ensuring smooth operations without significant issues. **What do you dislike about ServiceNow Connector?** A very few areas that I would say could be improved. The initial setup can be tricky, requiring fine-tuning to align with specific workflows. While the interface is user-friendly, it could benefit from more customization options that suit individual preferences. The documentation, though comprehensive, could be more concise, making it easier to find specific information quickly. **What problems is ServiceNow Connector solving and how is that benefiting you?** The ServiceNow Connector on Genesys AppFoundry is solving the challenge of managing and streamlining IT service management by integrating seamlessly with our existing systems. The result has been a more cohesive, responsive IT environment that handles tasks more smoothly and increases overall productivity. This integration allows us to automate ticketing processes, improve communication between different platforms, and reduce manual effort, leading to quicker issue resolution and increased efficiency. ### 2. ServiceNow Connector to PowerBi **Rating:** 5.0/5.0 stars **Reviewed by:** Estefany V. | Business Data Analyst, Global Sourcing and Procure-to-Pay, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about ServiceNow Connector?** We get real time data. Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. **What do you dislike about ServiceNow Connector?** If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. **What problems is ServiceNow Connector solving and how is that benefiting you?** Automation of reports capturing the incident tickets ### 3. Great efficiency and Integration capability **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ServiceNow Connector?** Seamless Integration, Productivity Boost & Ease of Use **What do you dislike about ServiceNow Connector?** Customization Issues & Documentation part **What problems is ServiceNow Connector solving and how is that benefiting you?** Improved productivity, Task automation, Enhanced collaboration & Scalability ### 4. Smooth ServiceNow Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about ServiceNow Connector?** Very easy to navigate and find exactly what I was looking for. The entire process was simple and straight forward, with email communication along the way to keep me apprised of the milestones as they were hit. **What do you dislike about ServiceNow Connector?** It can become difficult to see the context of back and forth communication with the way emails are stacked in the platform. If multiple folks are responding it's not entirely clear where the roadblock is. **Recommendations to others considering ServiceNow Connector:** A great resource to connect teams in a streamlined fashion for top productivity. **What problems is ServiceNow Connector solving and how is that benefiting you?** Quickly connects the different teams and routes issues to the correct users for resolution. This reduces time lost to fishing for who the primary owner(s) could be and provides a queue so that you can easily see what tasks need attention. ### 5. Servicce Now Review **Rating:** 4.0/5.0 stars **Reviewed by:** harshit a. | Senior Business Intelligence Engineer - AWS Devops, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about ServiceNow Connector?** The API extensions are very useful in connecting to various tools to automate ticket creation process **What do you dislike about ServiceNow Connector?** The option to add managers for approvals on tickets is tedious and old. **Recommendations to others considering ServiceNow Connector:** highly rcommended. **What problems is ServiceNow Connector solving and how is that benefiting you?** We have automated our code promotion manual process with the help of service now API. ## ServiceNow Connector Discussions - [What is ServiceNow Connector used for?](https://www.g2.com/discussions/what-is-servicenow-connector-used-for) - [View ServiceNow Connector pricing details and edition comparison](https://www.g2.com/products/servicenow-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+00%3A58%3A47+-0500&secure%5Bsession_id%5D=41d18950-76e7-4972-9809-54b94edef977&secure%5Btoken%5D=cd8b0f367f6a850d4d602882d586c133ce15a5925ec4bedfe53e93d87f176603&format=llm_user) ## ServiceNow Connector Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making