Omni Intelligence Reviews & Product Details

The Omni Intelligence has great features like Single-click Mapping and Live Dashboards which are easy to use and make us able to organized our calls in a meaningful manner. The IVR feature is cruical for every contact center and the best part is we can make our own transcription in it which makes even a robotic voice feel like a natural interaction with customers. Review collected by and hosted on G2.com.

I personally didn't like it Authentication report and no interpretation with API which somehow limits its potential but I think as Contact Center is evolving so this software will get regular updates as per market requirements. Review collected by and hosted on G2.com.

Omni Intelligence software provides a user experience with its security features. The absence of an API and manual IVR mapping is a disadvantage. Their support team assures that an API will soon be available. Review collected by and hosted on G2.com.

It is difficult to navigate through the dashboard for employee engagement and performance charts, which affects the ability to analyze data. Review collected by and hosted on G2.com.

The best part of the software is its simplicity and ability to perform complex task at ease Review collected by and hosted on G2.com.

The software has lot of security features in place making the user experience a bit complex Review collected by and hosted on G2.com.

The omni verification solution from omni intelligence is working surprisingly well for us. We're a small contact center and always thought that voice verification would be an expensive high-end function taht we didn't really need. We were able to enable omni intelligence voice verification ourselves and our customers really like it. We also see an improvement in the number of calls we can take each month. Very happy. Review collected by and hosted on G2.com.

The authentication detail and enrollment summary reports are very useful. But we would like to be able to report on each queue separately. Also more reporting options on multiple unsuccessful authentication attempts would be useful Review collected by and hosted on G2.com.

We developed IVR integrations for our customers and needed an automated tool for each feature release to ensure nothing is broken. We ended up integrating IVR mapping and then scheduled test cases with our continuous integration process. Review collected by and hosted on G2.com.

There is no API, and we have to map the IVR manually. Their support is promising the API will be available soon, but until such time this is what is missing. Review collected by and hosted on G2.com.

We could simulate customers and agents on prem which is a requirement for us as our staging is not connected to the PSTN. Support team have helped us a great deal. Review collected by and hosted on G2.com.

The system still requires access to the intenet. Fully on-prem options would be very helpful. Review collected by and hosted on G2.com.

We had limited deadlines to complete the IVR testing over the weekend and were already outside of our budget with Cyara. Our team lead found Omni Intelligence, and we created an account with them within a minute. They have transparent and affordable pricing with a fully automated service - so we just created an account and were able to move on with the project. It's really nice to finally have an IVR testing solution that can help close projects on time and on budget. Review collected by and hosted on G2.com.

We did get emails with the links to documentation, but it would be nice to have context help from the scenario editor itself. Review collected by and hosted on G2.com.

Powerful tools that are easy to use. Technical and non-technical groups across the organization can use the tools. Omni Intelligence team is incredibly supportive and always listens to customer concerns or recommendations and acts on them. Review collected by and hosted on G2.com.

At the moment I have nothing to say that I do not like, when I need support they were always helpful Review collected by and hosted on G2.com.

Our customers use multiple languages and Omni Authentications works really well for us. Review collected by and hosted on G2.com.

Maybe pre-enrollment of customer voices could be a bit quicker Review collected by and hosted on G2.com.

Great dashboards and real-time reporting for contact centers Review collected by and hosted on G2.com.

We had difficult to set-up and connect to our other sources Review collected by and hosted on G2.com.