User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
- Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
- Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
