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Best Enterprise IT Management Software for for Small Business

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Enterprise IT Management category.

In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Small Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Small Business Enterprise IT Management Available

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    G2 Score
NinjaOne
By NinjaOne
(1,827)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that provides detailed information about hardware configuration, software installed, and patch levels, and offers remote access to the file system, registry, services, and command line access for system and Powershell to run individual commands or scripts.
    • Reviewers frequently mention the ease of use, intuitive layout, quick deployment, and the ability to manage multiple clients' computers within one login/screen as some of the positive aspects of NinjaOne.
    • Reviewers mentioned issues with the interface taking time to learn, reports being difficult to configure, limitations on some operating systems, and problems with duplicate devices during deployment as some of the negative aspects of NinjaOne.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,100
    Features
    705
    Automation
    575
    Customer Support
    525
    Remote Access
    521
    Cons
    Missing Features
    536
    Improvement Needed
    278
    Feature Issues
    273
    Limited Features
    247
    Needs Improvement
    244
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Service Management
    Average: 8.7
    8.0
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,319 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that provides detailed information about hardware configuration, software installed, and patch levels, and offers remote access to the file system, registry, services, and command line access for system and Powershell to run individual commands or scripts.
  • Reviewers frequently mention the ease of use, intuitive layout, quick deployment, and the ability to manage multiple clients' computers within one login/screen as some of the positive aspects of NinjaOne.
  • Reviewers mentioned issues with the interface taking time to learn, reports being difficult to configure, limitations on some operating systems, and problems with duplicate devices during deployment as some of the negative aspects of NinjaOne.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,100
Features
705
Automation
575
Customer Support
525
Remote Access
521
Cons
Missing Features
536
Improvement Needed
278
Feature Issues
273
Limited Features
247
Needs Improvement
244
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.6
Service Management
Average: 8.7
8.0
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.8
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,139 Twitter followers
LinkedIn® Page
www.linkedin.com
1,319 employees on LinkedIn®
Atera
By Atera
(788)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Enterprise IT Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
    • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
    • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    447
    Features
    291
    Automation
    223
    Remote Access
    201
    Customer Support
    191
    Cons
    Missing Features
    230
    Limited Features
    155
    Feature Issues
    120
    Improvement Needed
    98
    Expensive
    77
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Service Management
    Average: 8.7
    7.6
    ITIL Policy Compliance
    Average: 8.3
    6.7
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,592 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
  • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
  • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
447
Features
291
Automation
223
Remote Access
201
Customer Support
191
Cons
Missing Features
230
Limited Features
155
Feature Issues
120
Improvement Needed
98
Expensive
77
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
7.7
Service Management
Average: 8.7
7.6
ITIL Policy Compliance
Average: 8.3
6.7
Disaster Recovery
Average: 7.8
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,592 Twitter followers
LinkedIn® Page
www.linkedin.com
386 employees on LinkedIn®

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TeamViewer
By TeamViewer
(3,366)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Enterprise IT Management software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software that provides remote access and control to computers and other devices, enabling file transfer, online meetings, and web conferencing.
    • Reviewers frequently mention the software's user-friendly interface, seamless remote access capabilities, and cross-platform compatibility, which enhance productivity and make it a reliable tool for IT support and troubleshooting.
    • Reviewers experienced issues with the software's complex user interface, frequent password changes disrupting smooth connectivity, and limitations in the free version, including limited remote session time and lack of advanced security options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    334
    Remote Access
    198
    Remote Work
    195
    Remote Control
    157
    Easy Access
    147
    Cons
    Connection Issues
    91
    Connectivity Issues
    91
    Remote Access Issues
    82
    Expensive
    70
    Slow Performance
    65
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,030 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software that provides remote access and control to computers and other devices, enabling file transfer, online meetings, and web conferencing.
  • Reviewers frequently mention the software's user-friendly interface, seamless remote access capabilities, and cross-platform compatibility, which enhance productivity and make it a reliable tool for IT support and troubleshooting.
  • Reviewers experienced issues with the software's complex user interface, frequent password changes disrupting smooth connectivity, and limitations in the free version, including limited remote session time and lack of advanced security options.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
334
Remote Access
198
Remote Work
195
Remote Control
157
Easy Access
147
Cons
Connection Issues
91
Connectivity Issues
91
Remote Access Issues
82
Expensive
70
Slow Performance
65
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,907 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
N-able N-central
By N-able
(472)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

    Users
    • President
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    200
    Features
    116
    Automation
    111
    Remote Access
    84
    Monitoring
    82
    Cons
    Missing Features
    90
    Feature Issues
    72
    Needs Improvement
    55
    Limited Features
    50
    Update Issues
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-central features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Service Management
    Average: 8.7
    7.6
    ITIL Policy Compliance
    Average: 8.3
    7.1
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,352 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,807 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

Users
  • President
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
N-able N-central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
200
Features
116
Automation
111
Remote Access
84
Monitoring
82
Cons
Missing Features
90
Feature Issues
72
Needs Improvement
55
Limited Features
50
Update Issues
44
N-able N-central features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.0
Service Management
Average: 8.7
7.6
ITIL Policy Compliance
Average: 8.3
7.1
Disaster Recovery
Average: 7.8
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,352 Twitter followers
LinkedIn® Page
www.linkedin.com
1,807 employees on LinkedIn®
Ownership
NYSE: NABL
ManageEngine Endpoint Central
By ManageEngine
(902)4.4 out of 5
4th Easiest To Use in Enterprise IT Management software
Save to My Lists
Entry Level Price:$0 Suitable for SMBs
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Endpoint Central is a Unified Endpoint Management (UEM) solution that helps in managing servers, desktops, laptops, smartphones, tablets and POS devices from a central location. Automate your regular

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 66% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine Endpoint Central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    351
    Patch Management
    269
    Features
    224
    Software Deployment
    183
    Endpoint Management
    172
    Cons
    Missing Features
    108
    Feature Issues
    99
    Complexity
    74
    Poor Customer Support
    71
    Needs Improvement
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine Endpoint Central features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Service Management
    Average: 8.7
    8.1
    ITIL Policy Compliance
    Average: 8.3
    7.2
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    418 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Endpoint Central is a Unified Endpoint Management (UEM) solution that helps in managing servers, desktops, laptops, smartphones, tablets and POS devices from a central location. Automate your regular

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 66% Mid-Market
  • 23% Enterprise
ManageEngine Endpoint Central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
351
Patch Management
269
Features
224
Software Deployment
183
Endpoint Management
172
Cons
Missing Features
108
Feature Issues
99
Complexity
74
Poor Customer Support
71
Needs Improvement
70
ManageEngine Endpoint Central features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.2
Service Management
Average: 8.7
8.1
ITIL Policy Compliance
Average: 8.3
7.2
Disaster Recovery
Average: 7.8
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,655 Twitter followers
LinkedIn® Page
www.linkedin.com
418 employees on LinkedIn®
Read ManageEngine Endpoint Central Reviews
Amazon EC2 Systems Manager
By Amazon Web Services (AWS)
(134)4.4 out of 5
View top Consulting Services for Amazon EC2 Systems Manager
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating sy

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 57% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon EC2 Systems Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    7
    Patch Management
    5
    Ease of Use
    4
    Easy Integrations
    4
    User Interface
    4
    Cons
    Complexity
    2
    Learning Difficulty
    2
    Missing Features
    2
    Connection Issues
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon EC2 Systems Manager features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Service Management
    Average: 8.7
    8.4
    ITIL Policy Compliance
    Average: 8.3
    8.0
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136,383 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating sy

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 57% Enterprise
  • 31% Mid-Market
Amazon EC2 Systems Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
7
Patch Management
5
Ease of Use
4
Easy Integrations
4
User Interface
4
Cons
Complexity
2
Learning Difficulty
2
Missing Features
2
Connection Issues
1
Learning Curve
1
Amazon EC2 Systems Manager features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.7
Service Management
Average: 8.7
8.4
ITIL Policy Compliance
Average: 8.3
8.0
Disaster Recovery
Average: 7.8
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,610 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Read Amazon EC2 Systems Manager Reviews
SolarWinds Observability
By SolarWinds Worldwide LLC
(775)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a full-stack observability solution that addresses the needs of modern organizations of all sizes by providing deep visibility into their hybrid ecosystems while affording

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring Performance
    48
    Ease of Use
    45
    Monitoring
    45
    Monitoring Capabilities
    45
    Easy Monitoring
    27
    Cons
    Expensive
    26
    Configuration Difficulty
    13
    Complex Setup
    12
    Integration Issues
    12
    User Interface Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Observability features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Service Management
    Average: 8.7
    5.0
    ITIL Policy Compliance
    Average: 8.3
    5.0
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    20,054 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a full-stack observability solution that addresses the needs of modern organizations of all sizes by providing deep visibility into their hybrid ecosystems while affording

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring Performance
48
Ease of Use
45
Monitoring
45
Monitoring Capabilities
45
Easy Monitoring
27
Cons
Expensive
26
Configuration Difficulty
13
Complex Setup
12
Integration Issues
12
User Interface Issues
10
SolarWinds Observability features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
10.0
Service Management
Average: 8.7
5.0
ITIL Policy Compliance
Average: 8.3
5.0
Disaster Recovery
Average: 7.8
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
20,054 Twitter followers
LinkedIn® Page
www.linkedin.com
2,655 employees on LinkedIn®
Freshservice
By Freshworks
(1,238)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Enterprise IT Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Features
    46
    Automation
    36
    Ticketing System
    34
    Ticket Management
    33
    Cons
    Missing Features
    30
    Limited Features
    25
    Limited Customization
    16
    Ticketing Issues
    16
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Service Management
    Average: 8.7
    8.7
    ITIL Policy Compliance
    Average: 8.3
    7.6
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Features
46
Automation
36
Ticketing System
34
Ticket Management
33
Cons
Missing Features
30
Limited Features
25
Limited Customization
16
Ticketing Issues
16
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.9
Service Management
Average: 8.7
8.7
ITIL Policy Compliance
Average: 8.3
7.6
Disaster Recovery
Average: 7.8
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Red Hat Ansible Automation Platform
By Red Hat
(307)4.6 out of 5
Save to My Lists
Entry Level Price:$5,000 per year
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 44% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Red Hat Ansible Automation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Automation
    87
    Automation Efficiency
    65
    Features
    40
    Ansible Playbooks
    39
    Cons
    Missing Features
    30
    Complexity
    28
    Learning Curve
    26
    Learning Difficulty
    24
    Limited Features
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Red Hat Ansible Automation Platform features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Service Management
    Average: 8.7
    6.3
    ITIL Policy Compliance
    Average: 8.3
    6.8
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Red Hat
    Company Website
    Year Founded
    1993
    HQ Location
    Raleigh, NC
    Twitter
    @RedHat
    293,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,863 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 44% Enterprise
  • 38% Mid-Market
Red Hat Ansible Automation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Automation
87
Automation Efficiency
65
Features
40
Ansible Playbooks
39
Cons
Missing Features
30
Complexity
28
Learning Curve
26
Learning Difficulty
24
Limited Features
21
Red Hat Ansible Automation Platform features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Service Management
Average: 8.7
6.3
ITIL Policy Compliance
Average: 8.3
6.8
Disaster Recovery
Average: 7.8
Seller Details
Seller
Red Hat
Company Website
Year Founded
1993
HQ Location
Raleigh, NC
Twitter
@RedHat
293,907 Twitter followers
LinkedIn® Page
www.linkedin.com
19,863 employees on LinkedIn®
Nerdio Manager
By Nerdio
(172)4.7 out of 5
11th Easiest To Use in Enterprise IT Management software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nerdio Manager empowers IT professionals to easily deploy, manage, and cost-optimize native Microsoft Cloud technologies. Nerdio Manager runs in users’ own tenant without compromising security and com

    Users
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Small-Business
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nerdio Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    128
    Customer Support
    49
    Automation Efficiency
    43
    Features
    33
    Easy Setup
    32
    Cons
    Expensive
    27
    Missing Features
    19
    Pricing Issues
    15
    Poor Customer Support
    13
    Learning Difficulty
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nerdio Manager features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Service Management
    Average: 8.7
    7.0
    ITIL Policy Compliance
    Average: 8.3
    7.8
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nerdio
    Company Website
    Year Founded
    2016
    HQ Location
    Chicago, IL
    Twitter
    @GetNerdio
    2,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nerdio Manager empowers IT professionals to easily deploy, manage, and cost-optimize native Microsoft Cloud technologies. Nerdio Manager runs in users’ own tenant without compromising security and com

Users
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Small-Business
  • 27% Enterprise
Nerdio Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
128
Customer Support
49
Automation Efficiency
43
Features
33
Easy Setup
32
Cons
Expensive
27
Missing Features
19
Pricing Issues
15
Poor Customer Support
13
Learning Difficulty
12
Nerdio Manager features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Service Management
Average: 8.7
7.0
ITIL Policy Compliance
Average: 8.3
7.8
Disaster Recovery
Average: 7.8
Seller Details
Seller
Nerdio
Company Website
Year Founded
2016
HQ Location
Chicago, IL
Twitter
@GetNerdio
2,088 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
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Kaseya VSA
By Kaseya
(308)4.0 out of 5
Optimized for quick response
12th Easiest To Use in Enterprise IT Management software
View top Consulting Services for Kaseya VSA
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA 10 is a remote monitoring and management tool that offers features for IT management and automation, including patch automation, remote management, configurable reporting capabilities, and integration options.
    • Users like the ease of deploying the agent to devices, the ability to streamline IT operations, improve security, and the responsive customer support that helps with technical queries even on weekends.
    • Users mentioned that the cost to get started and deploy can be challenging, the user interface can sometimes lag, and the billing and licensing portal is extremely confusing, requiring direct contact with client representatives to fix issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Features
    30
    Remote Access
    24
    Automation
    23
    Customer Support
    20
    Cons
    Feature Issues
    28
    Improvement Needed
    26
    Missing Features
    26
    Expensive
    18
    Learning Curve
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.6
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Service Management
    Average: 8.7
    7.6
    ITIL Policy Compliance
    Average: 8.3
    6.6
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,835 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA 10 is a remote monitoring and management tool that offers features for IT management and automation, including patch automation, remote management, configurable reporting capabilities, and integration options.
  • Users like the ease of deploying the agent to devices, the ability to streamline IT operations, improve security, and the responsive customer support that helps with technical queries even on weekends.
  • Users mentioned that the cost to get started and deploy can be challenging, the user interface can sometimes lag, and the billing and licensing portal is extremely confusing, requiring direct contact with client representatives to fix issues.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Features
30
Remote Access
24
Automation
23
Customer Support
20
Cons
Feature Issues
28
Improvement Needed
26
Missing Features
26
Expensive
18
Learning Curve
17
Kaseya VSA features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 8.9
7.9
Service Management
Average: 8.7
7.6
ITIL Policy Compliance
Average: 8.3
6.6
Disaster Recovery
Average: 7.8
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,686 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Azure Secure and Well-Managed Cloud
By Microsoft
(100)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gain visibility and control across your hybrid cloud with simplified operations management and security

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 54% Enterprise
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Azure Secure and Well-Managed Cloud features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Service Management
    Average: 8.7
    7.9
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,031,499 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238,990 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Gain visibility and control across your hybrid cloud with simplified operations management and security

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 54% Enterprise
  • 24% Small-Business
Azure Secure and Well-Managed Cloud features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.9
8.0
Service Management
Average: 8.7
7.9
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.8
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,031,499 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Read Azure Secure and Well-Managed Cloud Reviews
AWS Management Console
By Amazon Web Services (AWS)
(50)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Access and manage Amazon Web Services through a simple and intuitive web-based user interface.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AWS Management Console Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Automation
    1
    Centralized Management
    1
    Cloud Services
    1
    Control
    1
    Cons
    Expensive
    2
    Pricing Issues
    2
    Limited Functionality
    1
    Slow Performance
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AWS Management Console features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Service Management
    Average: 8.7
    8.9
    ITIL Policy Compliance
    Average: 8.3
    8.6
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136,383 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Access and manage Amazon Web Services through a simple and intuitive web-based user interface.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 28% Mid-Market
AWS Management Console Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Automation
1
Centralized Management
1
Cloud Services
1
Control
1
Cons
Expensive
2
Pricing Issues
2
Limited Functionality
1
Slow Performance
1
Update Issues
1
AWS Management Console features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Service Management
Average: 8.7
8.9
ITIL Policy Compliance
Average: 8.3
8.6
Disaster Recovery
Average: 7.8
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,610 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Read AWS Management Console Reviews
Xurrent
By Xurrent
(81)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Enterprise IT Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Efficiency
    8
    Intuitive
    8
    Features
    7
    Integrations
    7
    Cons
    Learning Curve
    6
    Limited Features
    5
    Insufficient Information
    3
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Service Management
    Average: 8.7
    8.8
    ITIL Policy Compliance
    Average: 8.3
    8.8
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Efficiency
8
Intuitive
8
Features
7
Integrations
7
Cons
Learning Curve
6
Limited Features
5
Insufficient Information
3
Limited Functionality
3
Missing Features
3
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.5
Service Management
Average: 8.7
8.8
ITIL Policy Compliance
Average: 8.3
8.8
Disaster Recovery
Average: 7.8
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
269 Twitter followers
LinkedIn® Page
www.linkedin.com
125 employees on LinkedIn®
IBM Apptio
By Apptio, an IBM Company
(86)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The IBM Apptio platform is an industry-leading technology business management solution that enables organizations to make better data-driven decisions about their technology investments by driving cla

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 72% Enterprise
    • 15% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM Apptio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Useful
    23
    Reporting
    12
    Customization
    9
    Cost Efficiency
    7
    Cons
    Missing Features
    11
    Poor Reporting
    8
    Limited Customization
    7
    Poor Navigation
    6
    Slow Performance
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Apptio features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Service Management
    Average: 8.7
    7.6
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apptio, an IBM Company
    Company Website
    Year Founded
    1996
    HQ Location
    Bellevue, WA
    Twitter
    @Apptio
    9,994 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,370 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The IBM Apptio platform is an industry-leading technology business management solution that enables organizations to make better data-driven decisions about their technology investments by driving cla

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 72% Enterprise
  • 15% Small-Business
IBM Apptio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Useful
23
Reporting
12
Customization
9
Cost Efficiency
7
Cons
Missing Features
11
Poor Reporting
8
Limited Customization
7
Poor Navigation
6
Slow Performance
5
IBM Apptio features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.2
Service Management
Average: 8.7
7.6
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.8
Seller Details
Seller
Apptio, an IBM Company
Company Website
Year Founded
1996
HQ Location
Bellevue, WA
Twitter
@Apptio
9,994 Twitter followers
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16 Listings in Small Business Enterprise IT Management Available

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