Best Enterprise Feedback Management Software - Page 16
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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Temper measures customer satisfaction across every touchpoint.
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Customer Happiness Score is a platform thatmeasures customer happiness in real-time.
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Tracksale is a reference technology in Brazil for monitoring and management of customer satisfaction.
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Tractivity is a cloud-based stakeholder relationship management system that provides a more streamlined ordered way where all your projects are managed in one place. Our solution attends to the needs
- 67% Mid-Market
- 33% Enterprise
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TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of paymen
1,150 Twitter followers
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Using trustMinder you will be able to capture feedback across various channels in realtime. Capturing customer feedback is the first step in improving your overall customer experience. The second step
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Collect customer feedback to build better products
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Supercharge your customer retention by creating personalised cancellation flows that delight customers, increase retention, and save money.
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Userowl simplifies feedback collection and management for you and your users. You have all the data you need to resolve a bug or all the insights to decide the next feature to build that your users re
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Userwell helps you build a product that your customers use and love. It allows you to collect insights into what your customers really want. The software helps in making the right decisions regardin
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Vaultari has been developed specifically to better manage scanned documents. Provides a cloud solution to store and retrieve any document within seconds. No need for your data to be delivered on a U
- 100% Mid-Market
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VirtlX is an affordable, scalable, cloud-based SaaS solution designed to assist businesses of all sizes in: - understanding customer sentiment, - conducting market research, - assessing employee perfo
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Voicebacks helps SAAS companies keep track of customer feedback, Feature requests to make better product decisions.
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Busatools is website feedback tool that revolutionizes how businesses gather and utilize customer insights. Designed for efficiency and ease of use, Busatools enables you to collect real-time feedback
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WeLoop is the first Voice of the User platform that helps executives and application managers to effectively understand user needs, measure experience, re-establish communication between business/IT t
