Best Enterprise Feedback Management Software - Page 13
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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The Perfect Solution To Collect Customers Feedback. To Get Feature Ideas, Insights and Feedback Directly From Your Customers with Feedsocio.
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Reduce gap between you and your customers. Let's make it easy to share feedbacks & stay updated with interesting product updates.
165 Twitter followers
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Fellafeeds Digital Feedback App helps to enhance customer experience for the offline business like - Malls, Cinema halls, Airports and Hospitality Sector. We help these businesses in getting real-ti
16 Twitter followers
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FloorInsights, an AI enabled tool to measure your NPS, CSAT & CES. Get instant consumer feedback, set alerts for responding to consumer feedback and win your customer again.
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GoQuestion Feedback Management Solution enables businesses to collect data, interprete data and utilise the data they have collected.
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Customer Feedback and Engagement Made Easy!
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Monitor customer health and inspire loyalty with GrowthScore's all-in-one powerful Net Promoter Score software.
620 Twitter followers
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Helpfull is a real-time feedback platform that allows you to get instant feedback from 1000's of people in minutes. By creating a survey on Helpfull, you can compare two logos, brand names, Amazon sto
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer ex
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Irys optimizes the task of collaborating with your target audience so you can build better products, services, neighborhoods, and more. Our tool enables you to remotely gather data from your communit
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JustFeedback is an Actuary developed customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. I
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Gather valuable insights about your guest's experience with our powerful and customizable survey solution to deliver better satisfaction.
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Likeik's platform allows an omnichannel listening of the voice of the client / employee through different supports, analyzing their voice using a powerful BI and text analysis tool, and activating it
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Capture customer feedback as actionable data that improves service outcomes
54 Twitter followers
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Lean market research solution for any purpose. Collect feedback from targeted survey respondents, on 4+ million websites and mobile apps worldwide. Reach target respondents anywhere online, even i
