Who Uses DNS Security Solutions?
IT administrators: IT administrators, or more precisely, internal IT management departments of organizations, are the most common users of DNS security solutions. These tools help administrators secure DNS servers and protect their employees from DNS-based attacks and secure sensitive data.
Software Related to DNS Security Solutions
Related solutions that can be used together with DNS security solutions include:
DDoS protection software: DDoS protection software solutions help prevent DDoS attacks and secure websites and applications. They monitor web traffic and set baselines for normal traffic loads. If the traffic inflow increases rapidly, botnet attack being one reason, the web filters will redirect web traffic to a controlled source.
Website security software: As the name suggests, website security software protects websites from numerous internet-based attacks. It combines the features of DDoS protection software, content delivery networks (CDN), and web application firewalls.
Secure web gateways: Secure web gateways enable organizations to prevent internet-based threats and can help ensure employee compliance. They can filter websites and content to identify malware, block dangerous URLs, and prevent end users from engaging with them.
Web application firewalls (WAF): This tool filters and monitors incoming traffic to protect web applications against malicious traffic. These tools can inspect traffic flow at the application level and block cross-site scripting and SQL injection attacks.
Bot detection and mitigation software: Bot detection and mitigation software monitors websites, applications, and networks to identify malicious bot activity. It’s an essential tool to prevent DDoS attacks, form submission abuse, web scraping, and other bot attacks.
Challenges with DNS Security Solutions
Most DNS security products use the DNS as a low-bandwidth, low-latency, and basic filter to protect end users from phishing and other malicious attacks. Although DNS security platforms can prevent numerous cyber attacks, it can be viewed only as the first line of defense. In other words, it is only one of the many tools required to maintain a healthy and secure network ecosystem. Additionally, DNS security software systems come with numerous limitations and challenges.
End-user circumvention: End users may try to get around the filters enforced by a DNS security tool. And in many cases, they will succeed. This is a common limitation of DNS security systems and will defeat the purpose of having such a tool in place. Of course, businesses can overcome this limitation by setting up some firewall rules. But, it is better to look at the bigger picture and understand why end users are doing it in the first place. Educating end users about the benefits of having a DNS filter can help overcome this limitation.
Registrar hijacking: An attacker can take advantage of the weak security practices, vulnerabilities, or carelessness of an organization, which would instantly make a DNS security tool ineffective. For instance, a malicious attacker may perform social engineering on an organization’s domain registrar to ultimately perform domain hijacking. This method of domain hijacking is called registrar hijacking.
How to Buy DNS Security Solutions
Requirements Gathering (RFI/RFP) for DNS Security Solutions
Understanding the company’s requirements by performing an internal assessment should be the first step toward buying a DNS security software solution. In other words, buyers should try to understand what the tool means to their organization.
This step of understanding what a particular software should do for an organization is called requirements gathering, and its success can significantly impact the effectiveness of the chosen software solution. Along with requirements gathering, buyers should have a fair understanding of the budget to purchase the software. This will empower them to choose the best software solution that fits their needs and budget.
Unlike most other software, DNS security products may have a single purpose–DNS filtering. But, depending on the use case, businesses may want the DNS security tool to perform multiple functions, including content filtering, bot protection, and typo correction. Understanding whether the company requires advanced features such as real-time threat detection, predictive capabilities, or threat intelligence is essential. Not all DNS security systems come with artificial intelligence features.
Compare DNS Security Solutions
Create a long list
After requirements gathering, buyers should create a long list of potential DNS security software products. This initial list can include any software solutions that meet the company’s basic requirements. At this point, instead of finding the right solution, the focus should be on eliminating the products that don’t offer critical functionality. For instance, if a software product can perform DNS filtering, it should be added to this list, regardless of what else it offers.
Create a short list
A buyer can create a short list from the long list by eliminating DNS security software products that don’t meet the company’s requirements or, in other words, don’t have the must-have features. In this step, buyers can also remove software products that don’t fit their budget. To refine the list further, buyers can eliminate tools without the nice-to-have features. Companies can compare the remaining products based on usability, features, pricing, and vendor support. Ideally, creating a short list with five to seven products is better.
Conduct demos
Product demos help understand a product's usability and features. Additionally, demos help buyers compare the particular product with others on the short list. To be fair and square, buyers should test the DNS security software products using the same use cases. Along with understanding the usability, demos are useful to examine the user experience of the software, ask questions about the features buyers care the most about, and check whether the features work as advertised.
Selection of DNS Security Solutions
Choose a selection team
Like in the case of every software product, buying a DNS security software platform is a costly decision, so buyers should ensure that the right stakeholders are present to make the decision. For this reason, the organization should assemble a selection team, which includes IT administrators, security team professionals, IT managers, and key decision-makers. The team must consist of professionals who can use the DNS security solution, scrutinize it, and check whether it meets all the requirements.
Negotiation
After finding a product that fits the criteria, buyers should discuss the terms and conditions with the DNS security software vendor and negotiate the pricing. Negotiating is possible even if a vendor has mentioned specific pricing on their website. Buyers can request to lower the price by removing certain optional features. Vendors may also offer additional discounts for multi-year contracts.
Final decision
It’s advisable to test the software on a small scale for a short period before purchasing. It’s best to involve the day-to-day users of the software in this testing phase. They can be better judges of the usability and user experience of the software and offer valuable feedback.
Software vendors will offer a free, short-term product trial in most cases. If the end users and the selection team are satisfied with the software, buyers can proceed with purchasing or contracting. If not, the buyer must re-evaluate the software options.