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53 ScoutDNS Reviews
Overall Review Sentiment for ScoutDNS
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Our deployment strategy has been focused around the 360 roaming client. We have been utilising ScoutDNS for client web filtering for quite a few years now and have seen the product continue to grow. Our fleet of 360 clients is around 500 and the complete lack of incidents around this agent and supported devices is fantastic. The administration portal has been improved to provide easier methods to deploy, configure and report.
Tim, Mike and the entire team have been nothing short of amazing to deal with throughout our entire journey.
If you are on the fence for this one: give it a try - you won't be disappointed. Review collected by and hosted on G2.com.
We have not identified any downsides of this product when we compared it to other options in the market. Review collected by and hosted on G2.com.
ScoutDNS is simple to configure, whether your external address is static or dynamic.
Categories are easy to configure as allowed or blocked, and exceptions can be added for either allowed or blocked sites.
Logging allows you to see what is being blocked (or allowed) and what category the request most closely matches; can add any site to the allow/block list directly from the log page.
One-click social media block is genius!
Support team is excellent and they are responsive to questions and feature suggestions.
Trial period allows you to demonstrate the product with no commitment from the client.
We use this in educational (K-12) settings, as the price and feature set cannot be beat. Review collected by and hosted on G2.com.
Takes a bit of work to set up DDNS for dynamic external address, but that's not the fault of ScoutDNS.
Wish they had a chromebook client, like they do for Mac and Windows. Review collected by and hosted on G2.com.
For our remote & hybrid models, ScoutDNS offers multiple roaming clients, effectively redirecting our internal DNS traffic to our DNS servers
All end-user activities, such as authentication, frequent searches and updates, are tracked through its AD DS (Active Directory Domain Service)
Its website categorization lookup helps deduce the domain name category, and we can verify it quickly in its intuitive dashboard.
We can also schedule scanning of our domain network logs to identify malicious attacks & prevent potential intrusions. Review collected by and hosted on G2.com.
We have recently started using ScoutDNS for our new requirement from the client to address DNS layer security.
Setting up specific filters on our domain is superb & offers a wide range of deployment options & granularity.
Overall, we are satisfied with its services for our enterprise network security, as we can whitelist any domain without needing to create/apply a custom policy to our website. Review collected by and hosted on G2.com.
The UI is well thought out and executed well. Customer service is fantastic and more accommodating than other platforms I've used. The log files are amazing and easy to utilize, as well as the whitelist additions to the Global whitelist are super user friendly. Review collected by and hosted on G2.com.
Honestly, nothing I've found has been an issue. If anything, their support team is so good there's no room ability to have issues. But in all honesty, there are zero dislikes I've found. Review collected by and hosted on G2.com.
Any MSP operator who is security forward and understands modern threats, understands the important role that a DNS filter plays in their stack. While certainly insufficient on it's own, it fills a critical gap in a bigger-picture security solution that helps both enforce liability protection and prevent malicious attacks. We'd been using the 800 lb gorilla competitor in the DNS filtering space for over half a decade and while the price kept swelling, it's feature set didn't evolve. Moving to ScoutDNS was welcoming on multiple fronts, including both a significant cost savings (making more room in our stack budget to fill other gaps) and a major efficiency improvement due to the intended simplistic design of the ScoutDNS management interface. It's obvious that ScoutDNS was designed to be a multi-tenant solution from the roots, rather than an enterprise service retrofitted to a multi-tenant product in hindsight. We are ultimately saving money while enjoying the same level of protection and greater management efficiencies...a win-win by any measure. The team is incredibly responsive to both suggestions and support requests and gives the feeling of community that so many MSP-centric products have lost over the last 5 years as Private Equity has slowly crept in swallowed up so many young and innovative products. Review collected by and hosted on G2.com.
There really are few downsides that we have discovered thus far. The only one that comes to mind is that because ScoutDNS is not yet a major player in the space, their name recognition has not yet been well established. Some people put a lot of stock in name recognition so if that's you, this is something to consider. But if features, price, service delivery and customer support reign supreme in your quest for products, ScoutDNS is hard to beat. Review collected by and hosted on G2.com.
ScoutDNS does a great job of creating a simple but powerful DNS protection tool. Plug it in without a ton of configurations, and it is immediately up and working. Highly recommend over Umbrella or DNSFilter as it doesn't go out of its way to overcomplicate a system that should be simple and straight to the point. Review collected by and hosted on G2.com.
We found that the UI could use some small tweaks to make it perfect. Some pages can take a second to load and do not cache when going back a page after diving into a report. A dark mode wasn't immediately obvious and may not be an option. Review collected by and hosted on G2.com.
Roaming agents with ScoutDNS require no additional subscription which could get expensive with other providers where they opt for a per device model. Protection appears to be faultless for us to implement to our clients. Review collected by and hosted on G2.com.
At the start of using ScoutDNS the let down was the lack of way of deploying the user agents on mass for multiple clients. This was brought to ScoutDNS's attention and they resolved this issue by developing the facility to deploy for multiple clients with ease. Review collected by and hosted on G2.com.
The product works really well and is simple to setup. The content filtering is a real breeze to control. Pricing model is the best out there for an MSP making it easy to have soft start to make sure you set correctly for each client. Review collected by and hosted on G2.com.
Would like to see a customisable landing page for clients , so that they trust what they see. Also an approvement management system, where blocked sites go to an approver before they come to the helpdesk. Review collected by and hosted on G2.com.
