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Best Digital Customer Onboarding Software - Page 2

Nathan Calabrese
NC
Researched and written by Nathan Calabrese

Digital customer onboarding software manages the client onboarding process for financial services companies. Financial institutions leverage these tools to provide their customers with a streamlined, digital process for signing up for financial services. The software captures customer data, verifies customer documents, runs that data through a KYC/AML check, creates customer accounts, and facilitates user adoption. Additionally, the solutions provide identity verification functionality to ensure compliance with know your customer (KYC) and anti-money laundering (AML) regulations.

Solutions in this category orchestrate customer onboarding journeys, automating the onboarding process for financial institutions from end to end. Some digital customer onboarding tools use AI-powered features to secure live proof of document possession by capturing a selfie with the users’ face and official document, usually a government-issued ID, to verify possession. In addition, digital customer onboarding software typically integrates with digital banking platforms and core banking software.

Regulatory compliance is an integral part of the onboarding process for financial services, so these solutions contain prebuilt rules that can be updated as required to ensure adherence to the wide array of financial services regulations. Digital customer onboarding solutions ensure regulatory compliance financial regulations which include KYC, AML/CTF, FATCA, CRS, Dodd-Frank, EMIR, and MiFID II.

To qualify for inclusion in the digital customer onboarding software category, a product must:

Comply with know your customer (KYC) regulations
Provide a client interface for onboarding
Allow users to orchestrate customer onboarding journeys
Be designed primarily for use in financial services
Include identity verification functionality

Best Digital Customer Onboarding Software At A Glance

Best for Small Businesses:
Highest User Satisfaction:
Best Free Software:
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Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
95 Listings in Digital Customer Onboarding Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ULIS Fintech E-KYC knows your customer solution is a whole package designed to transform the way you capture and handle your customer. Its solution capabilities reduce time and applied cost, and incre

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Video KYC features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.0
    7.9
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Nagpur, IN
    Twitter
    @ulisfintech
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ULIS Fintech E-KYC knows your customer solution is a whole package designed to transform the way you capture and handle your customer. Its solution capabilities reduce time and applied cost, and incre

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Video KYC features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.0
7.9
Quality of Support
Average: 8.8
Seller Details
Year Founded
2017
HQ Location
Nagpur, IN
Twitter
@ulisfintech
11 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Backbase Engagement Banking Platform is a solution designed to assist banks in modernizing their digital banking operations and delivering improved customer experiences. This platform is suitable

    Users
    No information available
    Industries
    • Banking
    Market Segment
    • 50% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Backbase The Engagement Banking Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    1
    Ease of Use
    1
    Reporting Features
    1
    Cons
    Poor Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Backbase The Engagement Banking Platform features and usability ratings that predict user satisfaction
    7.5
    Ease of Use
    Average: 9.0
    7.5
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Backbase
    Year Founded
    2003
    HQ Location
    Amsterdam, NL
    Twitter
    @backbase
    4,488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,830 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Backbase Engagement Banking Platform is a solution designed to assist banks in modernizing their digital banking operations and delivering improved customer experiences. This platform is suitable

Users
No information available
Industries
  • Banking
Market Segment
  • 50% Enterprise
  • 40% Mid-Market
Backbase The Engagement Banking Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
1
Ease of Use
1
Reporting Features
1
Cons
Poor Performance
1
Backbase The Engagement Banking Platform features and usability ratings that predict user satisfaction
7.5
Ease of Use
Average: 9.0
7.5
Quality of Support
Average: 8.8
Seller Details
Seller
Backbase
Year Founded
2003
HQ Location
Amsterdam, NL
Twitter
@backbase
4,488 Twitter followers
LinkedIn® Page
www.linkedin.com
1,830 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mitek (NASDAQ: MITK) is a global leader in digital access, founded to bridge the physical and digital worlds. Mitek’s advanced identity verification technologies and global platform make digital acces

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 72% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mitek Systems Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customer Support
    8
    Security
    6
    Solutions
    6
    User Experience
    6
    Cons
    Access Limitations
    3
    Data Inaccuracy
    3
    Complexity
    2
    Difficult Learning
    2
    Expensive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mitek Systems features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.0
    9.4
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1985
    HQ Location
    San Diego, California, United States
    Twitter
    @miteksystems
    10,981 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    704 employees on LinkedIn®
    Ownership
    NASDAQ: MITK
Product Description
How are these determined?Information
This description is provided by the seller.

Mitek (NASDAQ: MITK) is a global leader in digital access, founded to bridge the physical and digital worlds. Mitek’s advanced identity verification technologies and global platform make digital acces

Users
No information available
Industries
  • Financial Services
Market Segment
  • 72% Enterprise
  • 22% Mid-Market
Mitek Systems Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customer Support
8
Security
6
Solutions
6
User Experience
6
Cons
Access Limitations
3
Data Inaccuracy
3
Complexity
2
Difficult Learning
2
Expensive
2
Mitek Systems features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.0
9.4
Quality of Support
Average: 8.8
Seller Details
Year Founded
1985
HQ Location
San Diego, California, United States
Twitter
@miteksystems
10,981 Twitter followers
LinkedIn® Page
www.linkedin.com
704 employees on LinkedIn®
Ownership
NASDAQ: MITK
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Footprint provides a comprehensive onboarding solution that helps company collect, verify and store sensitive customer information. The entire suite is built around a no-code rules engine, that helps

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Footprint Identity Verification Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Easy Integrations
    2
    Integrations
    2
    Service Quality
    2
    Cons
    Complexity
    1
    Data Extraction Issues
    1
    Expertise Required
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Footprint Identity Verification features and usability ratings that predict user satisfaction
    10.0
    Ease of Use
    Average: 9.0
    10.0
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Footprint
    Year Founded
    2022
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Footprint provides a comprehensive onboarding solution that helps company collect, verify and store sensitive customer information. The entire suite is built around a no-code rules engine, that helps

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Footprint Identity Verification Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Easy Integrations
2
Integrations
2
Service Quality
2
Cons
Complexity
1
Data Extraction Issues
1
Expertise Required
1
Footprint Identity Verification features and usability ratings that predict user satisfaction
10.0
Ease of Use
Average: 9.0
10.0
Quality of Support
Average: 8.8
Seller Details
Seller
Footprint
Year Founded
2022
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fino Payments Bank the Digital Banking Partner for millions of Indians. #Hamesha Our phygital network comprises 6.41 L banking outlets and 197 branches. Our customer service points covering 94% of Ind

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fino features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Fino Payments Bank the Digital Banking Partner for millions of Indians. #Hamesha Our phygital network comprises 6.41 L banking outlets and 197 branches. Our customer service points covering 94% of Ind

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Fino features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
8.3
Quality of Support
Average: 8.8
Seller Details
  • Overview
    Expand/Collapse Overview
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Online account opening software to help accelerate customer acquisition, optimize costs, reduce abandonment rates, and deliver a superior customer experience. Helps to guide customers through the proc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Online Account Opening Software features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Newgen
    Year Founded
    1992
    HQ Location
    Mclean, VA
    Twitter
    @newgensoftware
    3,310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Online account opening software to help accelerate customer acquisition, optimize costs, reduce abandonment rates, and deliver a superior customer experience. Helps to guide customers through the proc

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Online Account Opening Software features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
8.3
Quality of Support
Average: 8.8
Seller Details
Seller
Newgen
Year Founded
1992
HQ Location
Mclean, VA
Twitter
@newgensoftware
3,310 Twitter followers
LinkedIn® Page
www.linkedin.com
5,203 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Why develop your own financial tech from scratch? There’s a much smarter way to do fintech. Bring us your solution, and we’ll bring everything else - applications, web, hosting, and partnersOur white

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Toqio features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    10.0
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Why develop your own financial tech from scratch? There’s a much smarter way to do fintech. Bring us your solution, and we’ll bring everything else - applications, web, hosting, and partnersOur white

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Toqio features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
10.0
Quality of Support
Average: 8.8
Seller Details
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unit is a banking-as-a-service platform that empowers technology companies to accelerate time to market with bank accounts, cards, payments, and lending services built into their products. The bank r

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Unit features and usability ratings that predict user satisfaction
    7.8
    Ease of Use
    Average: 9.0
    6.1
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    229 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unit is a banking-as-a-service platform that empowers technology companies to accelerate time to market with bank accounts, cards, payments, and lending services built into their products. The bank r

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
Unit features and usability ratings that predict user satisfaction
7.8
Ease of Use
Average: 9.0
6.1
Quality of Support
Average: 8.8
Seller Details
Year Founded
2019
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
229 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Alkami Platform provides financial institutions a complete digital banking solution to securely onboard, engage, and grow retail and business users for banks and credit unions. Clients can tailor

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 89% Mid-Market
    • 8% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alkami features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.0
    7.3
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Plano, TX
    Twitter
    @alkamitech
    1,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    957 employees on LinkedIn®
    Ownership
    NASDAQ: ALKT
Product Description
How are these determined?Information
This description is provided by the seller.

The Alkami Platform provides financial institutions a complete digital banking solution to securely onboard, engage, and grow retail and business users for banks and credit unions. Clients can tailor

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 89% Mid-Market
  • 8% Small-Business
Alkami features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
7.3
Quality of Support
Average: 8.8
Seller Details
Year Founded
2009
HQ Location
Plano, TX
Twitter
@alkamitech
1,485 Twitter followers
LinkedIn® Page
www.linkedin.com
957 employees on LinkedIn®
Ownership
NASDAQ: ALKT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enabling financial institutions to provide secure, mobile-first experiences for a variety of products.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amount features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    LinkedIn® Page
    www.linkedin.com
    229 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enabling financial institutions to provide secure, mobile-first experiences for a variety of products.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Amount features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.0
8.3
Quality of Support
Average: 8.8
Seller Details
Year Founded
2020
LinkedIn® Page
www.linkedin.com
229 employees on LinkedIn®
(1)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Caruso is an innovative enterprise software platform revolutionising private market fund management. Designed specifically for fund managers in real estate, agriculture, private credit, and private eq

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Caruso features and usability ratings that predict user satisfaction
    10.0
    Ease of Use
    Average: 9.0
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Caruso
Product Description
How are these determined?Information
This description is provided by the seller.

Caruso is an innovative enterprise software platform revolutionising private market fund management. Designed specifically for fund managers in real estate, agriculture, private credit, and private eq

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Caruso features and usability ratings that predict user satisfaction
10.0
Ease of Use
Average: 9.0
0.0
No information available
Seller Details
Seller
Caruso
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unified Account Opening is a platform to digitally onboard customers with one smart form and instantly activate their demat, trading, bank, loan or insurance accounts. Earlier, the process primarily i

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Celusion Unified Account Opening features and usability ratings that predict user satisfaction
    10.0
    Ease of Use
    Average: 9.0
    10.0
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Thane, Scotland
    Twitter
    @mobiliteam_
    6 Twitter followers
Product Description
How are these determined?Information
This description is provided by the seller.

Unified Account Opening is a platform to digitally onboard customers with one smart form and instantly activate their demat, trading, bank, loan or insurance accounts. Earlier, the process primarily i

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Celusion Unified Account Opening features and usability ratings that predict user satisfaction
10.0
Ease of Use
Average: 9.0
10.0
Quality of Support
Average: 8.8
Seller Details
HQ Location
Thane, Scotland
Twitter
@mobiliteam_
6 Twitter followers
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RETL has deployed an application named DIGI Comply. It is a complete suite comprehensive set of modules covering the entire lifecycle of a customer starting from Onboarding to transactions, ongoing

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DIGI Comply features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

RETL has deployed an application named DIGI Comply. It is a complete suite comprehensive set of modules covering the entire lifecycle of a customer starting from Onboarding to transactions, ongoing

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
DIGI Comply features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.0
8.3
Quality of Support
Average: 8.8
Seller Details
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    An AI-powered end-to-end API platform for banking and FinTech. The company offers a variety of solutions to financial institutions including onboarding suites, customer verification via alternate data

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Digitap.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Identity Verification
    1
    Onboarding
    1
    Cons
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Digitap.ai features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.0
    6.7
    Quality of Support
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Bengaluru, India
    Twitter
    @DigitapAI
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

An AI-powered end-to-end API platform for banking and FinTech. The company offers a variety of solutions to financial institutions including onboarding suites, customer verification via alternate data

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Digitap.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Identity Verification
1
Onboarding
1
Cons
Poor Customer Support
1
Digitap.ai features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.0
6.7
Quality of Support
Average: 8.8
Seller Details
Year Founded
2019
HQ Location
Bengaluru, India
Twitter
@DigitapAI
12 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®